Priceline Travel Insurance

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When most Australians think of Priceline they most likely think of health and beauty products. Priceline has been stocking health, beauty and wellbeing products for women since 1982. The company joined forces with ACE Insurance in 2013 and now offers a range of Priceline Protects lifestyle insurance products.

Priceline is owned by API Australia and has 330 stores all across Australia. Its partnership with ACE Insurance, one of the largest insurance providers in Australia, has led to the creation of three different insurance policies: Accident Protection, Bill Protection and Travel Insurance.The vision behind the Priceline Protects range is to provide peace of mind for Australian women and their loved ones. Priceline Protects Travel Insurance offers a range of competitive features to help ensure you will be protected when you’re travelling, giving you the security and confidence you need to simply relax and enjoy your holiday.

finder.com.au does not currently have access to this travel insurance brand. You may wish to compare options available on the travel insurance homepage.

The Importance of Having Travel Insurance

Buying travel insurance cover is an essential part of booking a holiday. The sad fact is that there are a whole host of unforeseen events and risks that can conspire to ruin any trip.

Think of all the potential risks you face when booking a holiday or travelling such as losing your job, suffering a medical emergency while overseas, losing all your luggage or thieves could make off with your wallet and go on a spending spree with your credit cards.

Without any travel insurance in place, these events can have a significant impact on your financial well-being. But if you take out travel insurance cover for your trip, you can enjoy protection against a wide range of risks you face while travelling. You can take out comprehensive cover or a basic plan, while travel insurance can be purchased for individuals, couples or the whole family.

If you don’t have travel insurance, it’s not worth travelling. This cover gives you the peace of mind you need to get out and see the world, without having to worry about unexpected events causing havoc with your finances.

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Priceline Travel Insurance Policies

Priceline Protects offers a range of travel insurance policies to suit the needs of a variety of travellers. To start with, travellers will need to decide whether they need an international policy or one that provides cover in Australia only.

The next step is deciding whether you want cover for one trip or for multiple trips. Under Priceline’s One Trip option, occasional travellers can take out broad cover for their next holiday. One Trip International Cover is available in Basic, Essential and Premium form, while Domestic Cover is only available in Essential and Premium plans.

However, frequent travellers are catered for with the ‘Annual Trip’ policy option. One premium payment and one policy ensures you are covered for any trips you take during a 12-month period, with cover for unlimited international trips of up to 90 consecutive days with an International plan or domestic trips of up to 45 consecutive days with an Australia Only plan.

Whether you choose the One Trip or the Annual Trip option, children are covered free. However, the exact level of cover varies depending on whether you select a Basic, Essential or Premium plan.

  • Basic Plan. As the name suggests, this plan is a no-frills option for travellers on a budget. International travellers can take advantage of unlimited overseas emergency medical, hospital and dental cover, as well as emergency assistance cover and $1 million of legal liability protection.
  • Essential Plan. The Essential Plan is the next step up in the policy range and offers a much broader range of cover. It includes unlimited overseas emergency medical, hospital and dental cover, as well as emergency assistance cover and $2 million of legal liability protection ($200,000 for domestic travellers). However, it also includes a wide range of other cover features, such as loss of deposits and cancellation charges, additional hotel accommodation and transport expenses, cover for lost luggage and personal effects, cover for lost or stolen travel documents and mortal remains repatriation. You can also choose to purchase optional extras, such as rental vehicle excess cover and increased cover limits.
  • Premium Plan. This top-of-the-line offering from Priceline Protects provides comprehensive travel insurance cover. It offers all the features you can find in the Essential Plan, but many of them increased cover limits. For example, while an Essential Plan offers $5,000 cover for loss of deposits and cancellation charges, under a Premium Plan you receive $10,000 cover. In addition, the Premium Plan offers features like a hospital cash allowance, cover for the theft of money, a delayed baggage allowance to let you purchase emergency clothing and toiletries, and an accidental death benefit. You can also purchase extra options to increase your level of cover.
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Priceline Travel Insurance Claims

It’s quick and simple to make a claim with Priceline. However, if you’re overseas and need emergency assistance, call the ACE Assistance Line on +61 2 8907 5666 for help with emergency travel matters.

You’ll need to notify Priceline of your intent to make a claim within 30 days of the event that gave rise to your claim or as soon as possible. You’ll also need to submit any supporting documentation the insurer requires, which may include police reports, receipts, invoices, medical reports and valuations. Doing so will help to ensure a speedy resolution of your claim.

If you’re the subject of a liability claim, do not make any admission or offer. Instead, it is recommended that you request the claim against you be put in writing.

The loss or theft of luggage or documents should be reported to the local authorities or your travel provider — remember to obtain written acknowledgement when you do this.

If you have an overseas medical claim, you must first lodge a claim with your private health insurance provider before lodging a claim with ACE.

You can download a claims form from the Priceline Protects website and, once completed, email it to travelclaims.au@acegroup.com or post it to:

ACE Claims Accident & Health

GPO Box 4065

Sydney NSW 2001

If you need any assistance with your claim, phone 1800 023 804.

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Why Choose Priceline for Your Travel Insurance?

Priceline is an established Australian company with a trusted reputation. By partnering with ACE Insurance, one of the most respected names in the Australian insurance business, Priceline can offer a range of comprehensive and competitive insurance products to the Australian market. Customers have access to Sydney-based call centres as well as a 24-hour emergency assistance line.

In terms of cover, Priceline Protects offers its products with competitively priced premiums. There’s also a wide range of cover options to choose from, with policies available for single trips or multiple holidays. You can take out cover for singles, couples and the whole family, while Priceline offers a number of options to suit the budgets and insurance needs of a wide variety of travellers.

Finally, lodging a claim with Priceline is quick and easy. Claims are processed as quickly as possible and the company aims to ensure customer satisfaction.

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Frequently Asked Questions About Priceline Travel Insurance

Q. What sort of policy is best suited to me?

  • A. This will depend on where you’re travelling, how often you travel and the level of cover you want. Priceline offers single- and multi-trip policies, plus cover for domestic and international travellers. You can choose from a Basic, Essential or Premium Plan, while it’s possible to take out cover for just one person or for your entire family.

Q. Will I need to pay an excess when I make a claim?

  • A. Yes. You can select an excess amount of $100 or $250 when you apply for cover.

Q. Is there a maximum travel period I can take out insurance cover for?

  • A. Yes. Under a One Trip policy the maximum journey covered is 180 days for International Plans and 90 days under an Australia Only Plan. If you have an Annual Trip policy, the maximum journey covered is 90 consecutive days for international travel and 45 days for domestic trips.
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More Useful Tips When Buying Travel Insurance

Questions to ask

The most important thing you should do when looking for travel insurance cover is to know what type of cover you need. Ask yourself:

  • Do you want basic cover for emergencies or comprehensive cover for a broad range of risks?
  • Where will you be travelling?
  • Will you be engaging in high-risk activities like skydiving?

Answering these questions will help you assess your cover needs and determine the type of policy you’re looking for.

Compare policies

The next step is to go shopping for policies. As always, it pays to do your research and seek out an insurer with a trusted reputation. Finder.com.au boasts an array of tools to help you compare competing travel insurance policies, while it’s also a good idea to compare quotes from a number of insurance providers.

Buyer beware

Remember that the cheapest insurance won’t necessarily provide the best cover. Look past the prices offered and read policy documents closely to examine the benefits, features, limits and exclusions offered by each policy. This will help you pick a clear winner.

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Apply for a Priceline Travel Insurance Policy

Travel insurance is quite simply an essential expense when you’re travelling. The protection it provides is essential to ensure you can enjoy your holiday without having to worry about overseas medical emergencies, costly delays or any other travel troubles. It saves you plenty of stress and can also save you a whole lot of money, offering the peace of mind that comes with knowing you are protected against any risks.

Compare a number of policies before deciding on the right travel insurance option for you, and enlist the help of an insurance consultant if you need assistance selecting the best policy for your needs.

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4 Responses to Priceline Travel Insurance

  1. Default Gravatar
    Carrie | August 4, 2016

    I’m travelling to Bali 2/9/16 returning to Perth 13/9/16 looking for travel insurance and want to include cover if any flights cancelled due to volcano action

    • Staff
      Richard | August 9, 2016

      Hi Carrie,

      Thanks for getting in touch. Most travel insurance brands will not pay claims that are related to active events such as the Bali ash cloud. You may find our article on the topic helpful.

      I hope this was helpful,
      Richard

  2. Default Gravatar
    Jackie | August 24, 2014

    Hi! my husband and I are interested in getting Travel Insurance with you. Could you please advise us if we have to pay more as we are doing a 7 night cruise to Alaska. then spending a couple of weeks in Canada and a couple of weeks in the USA. Could you also please advise us if in the event one of us was to need urgent medical help eg. accident how do we go about making a claim? Do we have to pay for everything ourselves first? So sorry to bother you. Just need to understand how it works.
    Kindest regards,
    Jackie
    P.S. we are looking into your top cover from Sept. 21 to Oct. 28th. We are 66 and 64.

    • Staff
      Richard | August 25, 2014

      Hi Jackie,

      Thanks for your question. Unfortunately, finder.com.au is not an insurer but rather a comparison site. However, I have reviewed the Priceline Travel Insurance PDS and you should be able to take out cover with them if you desire. You can contact Priceline about getting cover by calling them on 1800 023 804 and they will be able to give you the full details about the cover available.

      I hope this was helpful,
      Richard

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