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Jetstar Travel Insurance

Get your flights and travel insurance sorted in one go with Jetstar's Travel Plans, exclusive cover packages for Jetstar passengers.

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Feel safe-guarded while embarking on your next travel adventure with the wide range of policies available from Jetstar.

Jetstar Travel Insurance offers unique cover options that allows you to tailor your policy to the regions of the globe you're visiting whether it's somewhere in your own backyard, a jaunt across the Tasman or an extended trip overseas. The bottom line is that whatever kind of trip you're planning, Jetstar Travel Insurance has a solution for you.

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Policies available from Jetstar

Jetstar Travel Insurance policiesWhat they cover you for
  • International Travel Plan
  • $10,000 for cancellation fees and lost deposits
  • $2.5 million overseas medical and hospital expenses
  • Up to $5,000 emergency expenses cover
  • $3,000 luggage and personal effects cover
  • $2 million legal liability cover
  • Domestic Travel Plan
  • $5,000 cancellation fees and lost deposits cover
  • $750 for additional accommodation and meal
  • $5,000 checked baggage cover
  • $,750 for missed connection special events cover
  • Also available as a Family policy
  • Trans-Tasman Travel Plan
  • Up to $50,000 for emergency medical evacuation
  • Up to $5,000 cover for cancellation or amendment of a Jetstar ticket
  • Up to $5,000 for Jetstar checked baggage
  • Up to $750 of travel delay cover

What does Jetstar Travel Insurance cover?

Along with the standard cover for medical expenses, lost luggage and damaged personal effects, by being insured by Jetstar you will also receive protection for:

  • Cancellation fees and lost deposits: When unforeseen circumstances outside your control force you to cancel your trip, for example if a loved one passes away, Jetstar Travel Insurance provides cover for your non-refundable pre-paid deposits and any cancellation fees you may have to pay.
  • Additional expenses: Jetstar Travel Insurance covers your additional meals, accommodation and travelling expenses when your trip is disrupted.
  • Missed connection special events: Your policy can help cover the additional travel expenses you incur in order to get to a special event such as a wedding or business conference on time.
  • Hijack and kidnap: A lump sum benefit is payable if you are a victim of hijack or kidnapping on your trip.
  • Home help: If you have been hospitalised overseas for more than 10 days, your policy will offer financial assistance to cover the cost of housekeeping or similar services.
  • Travel delay: Receive up to $750 cover for additional meals and accommodation expenses when your trip is delayed due to circumstances outside your control.
  • Early return home: If unforeseen circumstances force you to curtail your journey, for example if a family member falls seriously ill, Jetstar Travel Insurance covers the cost of cutting your trip short.
  • Resumption of trip: If you later decide to resume your trip, your policy can cover the additional travel costs needed to do so.
  • Legal liability: Jetstar Travel Insurance provides up to $2.5 million of personal liability cover if you cause bodily injury or property damage to a third party.
  • Accidental death: A lump sum benefit is paid to your estate if you die as a result of accidental injuries suffered on your trip.
  • Rental vehicle excess cover: This benefit provides cover for the car insurance excess charged when your rental vehicle is stolen, maliciously damaged or involved in a collision.

How do I lodge a claim with Jetstar Travel Insurance?

If you need to make a claim on your Jetstar Travel Insurance policy, you must contact AIG within 30 days of completing your trip to notify the insurer of your claim. In order for your claim to be processed you will need to provide:

  • Your certificate of insurance.
  • Any supporting evidence, such as receipts, police reports and proof of ownership.
  • Any other information AIG may require.

When it comes to obtaining and sending a claim form to AIG several options are available to you:

  • Enter the details of your claim and process it online.
  • Download and fill out a claim form and send a scanned copy to austclaims@aig.com or by fax to 61 (3) 9522 4974 or by traditional mail addressed to AIG Claims Dept., GPO Box 4363, Melbourne, VIC 3001.
  • Please remember that whether you choose to lodge your claim online, by email, fax or post, you will still need to attach the relevant documents listed above for the claim to be processed.

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6 Responses

  1. Default Gravatar
    LYNETTEAugust 3, 2019

    I’am travelling to Ayres Rock and would like to know if I’am covered for previous stroke condition. Also does this insurance cover both parties if one of the travellers becomes ill before commencement of trip and whole trip is cancelled .

    • Avatarfinder Customer Care
      FayeAugust 4, 2019Staff

      Hi Lynette,

      Thanks for reaching out to Finder.

      Jetstar Travel Insurance does not provide cover for many pre-existing medical conditions. Unfortunately, you cannot apply to have your condition covered. They provide cover for your non-refundable pre-paid deposits and any cancellation fees you may have to pay only when unforeseen circumstances outside your control force you to cancel your trip, for example, if a loved one passes away.

      Please read your PDS closely to determine whether or not your policy covers a cancelled trip due to sickness or contact Jetstar Travel Insurance directly to verify this.

      If you’re looking for travel insurance covering pre-existing conditions, you may find our guide to be useful.

      I hope this helps.

      Kind Regards,

  2. Default Gravatar
    CatherineApril 20, 2019

    If I get the flu before my trip and want to cancel, will I be covered by this insurance and get my money back?

    • Avatarfinder Customer Care
      MaiApril 21, 2019Staff

      Hi Catherine,

      Thank you for reaching out.

      You may be covered by trip cancellation by your travel insurance policy if your flu is disabling enough to make it reasonable to cancel the trip. Although flu may be prevented by having a preventable vaccine. It may be covered if your doctor advises that you need to cancel your trip.

      If you already have an insurance with Jetsar Travel, I suggest to contact them to review your policy’s coverage so you will be advised accordingly.

      Hope this helps.

      Kind Regards,

  3. Default Gravatar
    MalJune 6, 2018

    Does travel insurance cover influenza?

    • Avatarfinder Customer Care
      JeniJune 6, 2018Staff

      Hi Mal,

      Thank you for getting in touch with finder.

      As a friendly reminder, while we do not represent any company we feature on our pages, we can offer you general advice. Influenza is the most common vaccine-preventable health risk for travellers. The bottom line recommendation for people travelling is: get vaccinated, take precautions and make sure your travel insurance covers the flu and any antiviral medication you might need. With your travel insurance, medical and hospital covers the costs of overseas medical treatment, hospitalisation and emergency evacuation.

      I hope this helps.

      Have a great day!


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