Jetstar Travel Insurance

Feel safe-guarded while embarking on your next travel adventure with the wide range of policies available from Jetstar.

Jetstar Travel Insurance offers unique cover options that allows you to tailor your policy to the regions of the globe you're visiting whether it's somewhere in your own backyard, a jaunt across the Tasman or an extended trip overseas. The bottom line is that whatever kind of trip you're planning, Jetstar Travel Insurance has a solution for you.

Compare your travel insurance quotes

Policies available from Jetstar

What does Jetstar Travel Insurance cover?

Along with the standard cover for medical expenses, lost luggage and damaged personal effects, by being insured by Jetstar you will also receive protection for:

• Cancellation fees and lost deposits: When unforeseen circumstances outside your control force you to cancel your trip, for example if a loved one passes away, Jetstar Travel Insurance provides cover for your non-refundable pre-paid deposits and any cancellation fees you may have to pay.
• Additional expenses: Jetstar Travel Insurance covers your additional meals, accommodation and travelling expenses when your trip is disrupted.
• Missed connection special events: Your policy can help cover the additional travel expenses you incur in order to get to a special event such as a wedding or business conference on time.
• Hijack and kidnap: A lump sum benefit is payable if you are a victim of hijack or kidnapping on your trip.
• Home help: If you have been hospitalised overseas for more than 10 days, your policy will offer financial assistance to cover the cost of housekeeping or similar services.
• Travel delay: Receive up to $750 cover for additional meals and accommodation expenses when your trip is delayed due to circumstances outside your control.
• Early return home: If unforeseen circumstances force you to curtail your journey, for example if a family member falls seriously ill, Jetstar Travel Insurance covers the cost of cutting your trip short.
• Resumption of trip: If you later decide to resume your trip, your policy can cover the additional travel costs needed to do so.
• Legal liability: Jetstar Travel Insurance provides up to $2.5 million of personal liability cover if you cause bodily injury or property damage to a third party.
• Accidental death: A lump sum benefit is paid to your estate if you die as a result of accidental injuries suffered on your trip.
• Rental vehicle excess cover: This benefit provides cover for the car insurance excess charged when your rental vehicle is stolen, maliciously damaged or involved in a collision.

How do I lodge a claim with Jetstar Travel Insurance?

If you need to make a claim on your Jetstar Travel Insurance policy, you must contact AIG within 30 days of completing your trip to notify the insurer of your claim. In order for your claim to be processed you will need to provide:

• Your certificate of insurance.
• Any supporting evidence, such as receipts, police reports and proof of ownership.
• Any other information AIG may require.

When it comes to obtaining and sending a claim form to AIG several options are available to you:

• Enter the details of your claim and process it online.
• Download and fill out a claim form and send a scanned copy to austclaims@aig.com or by fax to 61 (3) 9522 4974 or by traditional mail addressed to AIG Claims Dept., GPO Box 4363, Melbourne, VIC 3001.
• Please remember that whether you choose to lodge your claim online, by email, fax or post, you will still need to attach the relevant documents listed above for the claim to be processed.

Some more information you may find useful

• Any restrictions on applying for Jetstar Travel Insurance?

  To be eligible for any of Jetstar's policies you will need to be a permanent Australian resident or citizen.

• I thought I was insured by Jetstar, why do I have to claim through AIG?

  Jetstar Travel Insurance is issued and underwritten by AIG Australia Limited.

• Is my laptop covered by Jetstar Travel Insurance?

  Yes, Jetstar Travel Insurance policies provide cover if your laptop is lost, stolen or damaged, but cover limits apply to laptops, cameras, video cameras and sets of golf clubs. Under an International Plan or Trans-Tasman Plan, cover is limited to $250 per item and $750 for all electronic equipment and valuables combined. This limit is increased to $750 per item under a Domestic Plan.

• What is the maximum trip length allowed on a Jetstar Premium Overseas Travel Insurance policy?

  This policy covers return journeys from Australia for a maximum duration of 12 months.

• Does Jetstar Travel Insurance provide cover for business trips?

  No, Jetstar Travel Insurance excludes claims arising from any business commitment, financial or contractual obligation.

• What happens if I have a pre-existing medical condition?

  Jetstar Travel Insurance does not provide cover for many pre-existing medical conditions and you cannot apply to have your condition covered. However, you can still add Jetstar Travel Insurance to your itinerary and be covered for claims arising from other insured events.

• Is there a cooling-off period?

  Yes, you have 14 days after your cover application has been accepted to decide whether or not Jetstar Travel Insurance is right for you. A full premium refund is paid if you cancel your cover during this time.

• Are there any countries where Jetstar Travel Insurance will not provide cover?

  No insurance cover is available if you travel to any of the following places:

  • Crimea Region
  • Cuba
  • Iran
  • North Korea
  • Syria