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Australia Post travel insurance

Are you after travel insurance from Australia Post? Read our comprehensive review and get quotes.

Getting travel insurance should be at the top of most travellers' list of things to do before heading off on a holiday. Unfortunately, travel insurance is something that many choose to forgo because they assume nothing bad will happen while they are on a holiday or a business trip. In actual fact, travel insurance can be a safety net to ensure that you are financially covered if the worst was to happen while you are travelling away from home.

Australia Post has been around for over 200 years and in addition to delivering letters and parcels, also offers affordable and innovative travel insurance policies to suit most travellers.

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  • You can filter your results to customise your cover!
  • You can choose from Basic, Standard or Comprehensive Cover
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  • You can filter your results to customise your cover!
  • You can choose from Basic, Standard or Comprehensive Cover

What is Australia Post Travel Insurance?

Australia Post is known for offering innovative and convenient products and services along with a friendly customer service experience. Australia Post now offers travel insurance and getting covered is a quick and simple process. You can get an online quote and be fully insured for travel in minutes. Australia Post offers both international and domestic travel insurance with great benefits at an affordable price. In addition, you get 24/7 support when you call the customer service telephone number, regardless of where you are. If you are unsure of the kind of travel insurance you should opt for, Australia Post can help you make an informed choice.

Benefits of taking out Australia Post Travel Insurance

When it comes to travel insurance, most travellers want insurance that not only fits into their budget but also offers the coverage that they really need. With Australia Post, you never have to worry about being saddled with an insurance policy that does not offer you the cover you're looking for.

24/7 protection

Whether you're travelling overseas or within Australia, you can reach Australia Post 24/7. You can call the toll-free number from any corner of the globe and you will always get an actual person answering your call and helping you out in an emergency.

A range of cover options for different types of travel

Australia Post also has a range of travel insurance policies to choose from, including:

  • International comprehensive: If you are travelling overseas and looking for premium travel insurance to cover luggage, medical expenses and cancellations, this is the ideal policy for you.
  • International basic: As a budget traveller, you won't have to worry about the expense of travel insurance. You can opt for the international basic policy that covers you for overseas medical costs and personal liability.
  • Domestic: Travelling within Australia is stress-free with the domestic policy, which offers cover for car hire, luggage and travel plans.
  • Annual multi-trip: If you are a frequent traveller, having to constantly buy travel insurance can be a nuisance. The one-year annual multi-trip policy ensures that you can save both time and money.

What benefits are offered by each Australia Post policy?

International comprehensive

This is a premium travel insurance policy that ensures you are covered for all emergencies while you're overseas. The policy offers cover for:

  • Unlimited overseas medical expenses
  • Additional expenses
  • Cost of cancelling or rearranging your journey due to unforeseen circumstances
  • Luggage and personal effects
  • Travel documents and credit cards that are delayed, lost or stolen
  • Rental car insurance excess

International basic

This budget travel insurance policy offers cover for:

  • Unlimited overseas medical expenses
  • Additional expenses
  • Accidental death benefits
  • Personal liability
  • Disability benefits


This travel insurance policy is ideal for travelling within Australia, be it for business or leisure. It covers:

  • Additional expenses
  • Amendment or cancellation costs
  • Luggage and personal effects
  • Rental car insurance excess
  • Travel delays
  • Accidental death
  • Disability
  • Personal liability
  • Travel documents and credit cards that are delayed, lost or stolen

Annual multi-trip

This Australia Post Travel Insurance policy is for people who travel more than once a year. As the name suggests, it offers annual cover and it is available as a part of any of the other travel insurance policies that Australia Post has to offer. It is available for overseas as well as domestic travel, all you have to do is select the region that you make the most journeys to. The policy automatically covers dependent children if they travel along with you. If you are travelling within Australia, the policy kicks in if you travel more than 250km away from home. This is a cost effective method of acquiring travel insurance if you tend to travel frequently.

What do Australia Post benefits cover?

Depending on which Australia Post Travel Insurance policy you purchase, you can enjoy many benefits, including cover for:

  • Overseas medical and dental expenses. If you get injured or fall sick on your overseas trip, your medical treatment will be covered. This also covers emergency dental treatment, as well as ambulatory services.
  • Additional expenses. If you suffer an injury or illness, your insurance will cover additional hotel accommodation and transportation expenses for your travelling companion, who will remain with you until you are able to return home. It will also cover hotel accommodation and transportation expenses if a relative travels to be with you while you are hospitalised. In the eventuality that the worst happens and you die due to an injury or illness overseas, your insurance policy will cover the cost of your burial or cremation, or the cost of returning your remains to Australia.
  • Amendment or cancellation costs. If your travel plans have already been paid for and you have to rearrange them due to unforeseen circumstances, your policy will cover the associated cancellation costs that you may incur. The policy will also cover the travel agent’s commission up to an amount of $1,500. You also will be compensated for the loss of any frequent flyer points that you used to purchase the airline ticket.
  • Loss, theft or damage of luggage and personal effects. If your luggage and personal effects get lost, stolen or damaged, your policy will cover the cost of repairing or replacing the luggage. For personal effects, you will be reimbursed for the cash value of the items.
  • Lost or stolen travel documents, passport or credit cards. If your passport, travel documents or credit cards get lost or stolen during your journey, your policy will cover the cost of replacing them.
  • Delayed luggage. If the transport provider delays your luggage for more than 24 hours, you will be eligible to receive up to $375 to purchase emergency clothing and toiletries. The amount is doubled if the delay extends to 72 hours.
  • Lost or stolen money. If any cash, bank notes or currency notes on your person are lost or stolen during your journey, your policy will reimburse you up to a certain amount.
  • Rental car insurance excess. Your policy will pay the rental car insurance excess if your rental car gets damaged or stolen while in your possession during your trip.
  • Travel delays. If you pre-booked your transport and it's delayed for a minimum of six hours due to unforeseen circumstances, you will be reimbursed up to a certain amount based on your insurance plan. Thereafter, you will receive the same amount for every additional delay of 24 hours.

Other benefits that you can take advantage of by choosing Australia Post Travel Insurance are:

  • Resumption of journey
  • Hospital incidentals
  • Loss of income
  • Disability
  • Accidental death
  • Personal liability

Australia Post Travel Insurance optional extras

By paying an additional sum, you can opt for certain optional extras. These include:

  • Flexible excess. With overseas travel insurance policies, you have the right to choose your excess. The higher the excess, the lower your premiums. You have a choice between a $0 and a $100 excess.
  • Luggage cover. You can increase your luggage cover by opting for a single item limit. With this type of cover you can claim for any one item, such as a laptop, tablet, camera, video camera, mobile phone or any other item. The limit varies for different insurance policies and you can increase this limit by paying an additional sum, which is added to your premium.
  • Rental car insurance excess cover. You also have the option of increasing your rental car insurance excess cover. The international travel insurance policies automatically offer you cover for your rental car insurance excess of $3,000. If you feel this is insufficient, you can increase this amount by paying an additional premium.
  • Cover for motorcycle or moped riding. You can get cover for riding motorcycles or mopeds during your journey by paying an additional premium. There are certain conditions that need to be fulfilled in order to receive this cover, including wearing a helmet while riding, not racing and holding a valid driver’s licence for the country you are riding in.
  • Cover for skiing, snowboarding and snowmobiling. If you want to get cover for these winter activities, you will need to pay an additional premium. The cover will become null and void if you ski or snowboard outside of the boundaries of the resort, if you are involved in a race or if you participate as a professional.
  • Cover for existing medical conditions. There are certain existing medical conditions that are not automatically covered by Australia Post Travel Insurance. You can get cover for these conditions by paying an additional sum. The conditions that are covered by your policy are listed in the PDF, so be sure to check them out before opting for this extra benefit.

Australia Post Travel Insurance claims

If you want to make a claim on your Australia Post Travel Insurance policy, the process is simple and easy. First, download the claim form from the Australia Post website. Then fill out the form and ensure you pen down as much detail as possible. Make it a point to attach original receipts and other relevant documents to support your claim.

Once you have finished filling out the claim form, send the form and all supporting documents to Australia Post. This must be done by post. Australia Post usually takes ten business days from the time it receives the claim to process it. After ten days you should hear from Australia Post to find out whether or not your claim was accepted or denied.

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8 Responses

  1. Default Gravatar
    JudySeptember 3, 2018

    Do you cover seniors over 75 with pre-existing medical conditions? We are travelling to the Americas not being taken just Europe, cruising to South Africa and flying back to Australia.

    • finder Customer Care
      JeniSeptember 3, 2018Staff

      Hi Judy,

      Thank you for getting in touch with finder.

      Australia Post may be able to offer cover for your medical conditions, however if they cannot, they may be able to offer a standard policy with cover for things other than your medical conditions. You must attempt a quote from their official page before they can know.

      You may consider checking out this PAGE if you are still looking around. On that page, you’ll see seniors-friendly travel insurance policies from more than 20 Australian brands to help you find the right policy for you.

      I hope this helps.

      Please feel free to reach out to us if you have any other enquiries.

      Thank you and have a wonderful day!


  2. Default Gravatar
    IrsSeptember 17, 2016

    I am on a holiday in UK. I am having my Australian post travel insurance. Few days back I felt I am losing my hearing, so I went and check the they advice me to where a hearing aid, so I happen to go for it.
    My Question is ? can I clam the cost of the earing aid.?

    • finder Customer Care
      RichardSeptember 20, 2016Staff

      Hi Irs,

      Thanks for getting in touch. is a comparison service and not Australia Post Travel Insurance. You will need to contact them directly about claims matters.

      All the best,

  3. Default Gravatar
    JaniceAugust 29, 2016

    My husband and I are travelling to Tasmania in Sept and wish to get a quote on Travel insurance for 2 including car hire insurance. I prefer to speak to a consultant so I can ask questions rather the on the net.

    • finder Customer Care
      RichardAugust 29, 2016Staff

      Hi Janice,

      Thanks for your comment. is an online comparison service and we are not permitted to provide our users with personalised financial advice or product recommendations. If you would like to compare policies from the brands in our panel, you can do so by heading to our travel insurance home page.

      All the best,

  4. Default Gravatar
    EdJune 19, 2014

    If I cancel my trip because I get the flu (sick) prior to the day I fly out, will my airline ticket costs be reimbursed?

    • finder Customer Care
      ShirleyJune 20, 2014Staff

      Hi Ed,

      Thanks for your question.

      In the PDS is states that you are not covered for “any costs or expenses incurred prior to You being certified by a medical practitioner as unfit to travel”.

      For more information please see page 36 of the terms and conditions.


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