Australia Post Travel Insurance

Our verdict: Australia Post Travel Insurance allows you to customise your cover so that it's right for your trip. Its also got generous COVID-19 cover and the option to increase cover if you’re travelling with expensive items.

4.2 (236 reviews) Write a review
Cristal Dyer's headshot

By

Cristal Dyer

Edited by

Moira Daniels

Updated

Fact checked
Australia Post

Pros

  • This well-known brand offers a strong rate of up to $5,000,000 for personal liability cover. This was only matched by 12 of the insurance companies we reviewed.
  • Australia Post Travel Insurance offers a generous rental car insurance excess of $10,000 on its comprehensive and domestic policies. Most other providers only offer up to $6,000.

Cons

  • If you’re planning on travelling as a family, keep in mind that Australia Post Travel Insurance does not allow children to travel for free. Other insurers include children in their coverage at no extra cost.

Get quote from Australia Post Travel Insurance

0 of 0 results
Updated regularly
Theft or damage to luggage Rental car excess insurance Standard excess Theft of cash
Hmm, looks like there aren't any matches for that
loading
Showing 0 of 0 results

Summary of Australia Post International Comprehensive policy

Overseas Medical and Hospital ExpensesUnlimited
Cancellation and Amendment FeesCover chosen
Luggage and Personal Effects$12,000
Maximum Age Limit99

Table updated October 2025

How does Australia Post Travel Insurance cover COVID-19?

Australia Post has you covered if you're diagnosed with COVID-19 while on holiday in 3 main categories:

  • Overseas medical and dental costs if you are diagnosed while on your trip
  • Amendment or cancellation prior to or during your journey
  • Additional accommodation and travel expenses

There are some scenarios that are not covered by Australia Post including mandatory quarantine or isolation and government travel bans.

If you need more comprehensive COVID-19 cover, we've compared all the providers that offer cover for COVID-19.

What policies does Australia Post offer?

Australia Post is a widely known Australian brand that also offers customisable travel insurance. To keep things simple, it gives you the choice of 3 plans: International Comprehensive, Basic International and Domestic.

Each policy can be purchased for a single trip, or several trips in the course of a year (Annual Multi-trip).

Travel plane luggage passport

International Comprehensive

Passport

Basic International

Australian Map Icon

Domestic

Hiking

Annual Multi-trip

The insurer of this product is Zurich Australian Insurance Limited. It comes with a cooling-off period of 21 days and choice of standard excess for international plans.

Here's a breakdown of Australia Post Travel Insurance features

Standard features
Optional add-ons
Exclusions

Check icon

Standard features

These are some of the main insured events that Australia Post may cover you for if something does go wrong on your trip. Some of these inclusions are only available for certain levels of cover (e.g. the comprehensive policy versus the basic policy).

plus icon

Optional add-ons

As well as the benefits explained above, you can use the following options to vary your cover where necessary. Generally, these variations will attract an increased premium.

  • Cancellation cover. You can add trip cancellation cover onto your International Comprehensive plan up to a nominated amount. This means you won't be left entirely out of pocket if your trip has to be cancelled due to a coverable illness or misadventure.
  • Cruise cover. Required if you are travelling on a cruise for any or all claims related to cruises.
  • Increase luggage item limits. If you're travelling with expensive items that exceed the limit mentioned in the product disclosure statement (PDS), you might want to consider increasing your luggage cover for that item.
  • Motorcycle/moped riding. Cover if you're planning to ride a motorcycle or moped on your trip as a driver or pillion. Along with cover, there are other conditions such as needing the appropriate permits, wearing a helmet and the bike having an engine size less than 250cc, just to name a few.
  • Winter sports. Cover if you're hitting the slopes on your trip, specifically for skiing, snowboarding or snowmobiling.

cross icon

Exclusions

All insurance plans have their own set of circumstances where you won't be covered. Generally, Australia Post will not pay your claim if it relates to:

  • Participating in hunting, running with the bulls or mountaineering, along with a selection of other high-risk activities
  • Any unlawful act committed by you
  • You travelling against the advice of a medical practitioner
  • Pregnancy complications from the start of the 24th week (cover ends at 23 weeks, 6 days), or when you have experienced complications prior to buying the policy
  • A multiple pregnancy or one where the conception was medically assisted, unless you apply for cover and it's approved
  • An elective medical or dental treatment, cosmetic procedure or body modification (including tattoos or piercing)
  • Self-inflicted injury or illness, suicide or attempted suicide
  • Your impairment due to you drinking too much alcohol
  • Insolvency of a travel agent, tour operator or accommodation provider

Make sure you review Australia Post's PDS for a detailed breakdown of what won't be covered, found under its list of general exclusions.

How to make an Australia Post Travel Insurance claim

You can submit your claim by downloading a claim form online and posting it to the Australia Post Travel Insurance claim team at:

Australia Post Claims
Travel Insurance Partners
PO Box 168
North Sydney NSW 2060

Alternatively, you can submit a claim online by following these steps:

  1. Head to https://claims.travelinsurancepartners.com.au/auspost
  2. Enter your full name and policy number to log in
  3. Describe the incident and provide expenses
  4. Upload any documents to support your claim
  5. Submit, and you should hear back within 10 working days

Here's the bottom line about Australia Post Travel Insurance

Australia Post's travel policies are nothing to sneeze at. You'll find generous limits that rival even our best travel insurance picks, especially if you're looking for comprehensive cover when hiring a car. Its flexible plans allow you to tailor your policy not just with optional add-ons but also your choice of cancellation cover and excess.

Once you look under the bonnet, though, you might find reasons to think twice. Australia Post's COVID-19 cover will cover you for overseas medical expenses, cancellations and amendments expenses that arise before or during your trip, additional accommodation and travel expenses or if you are diagnosed while on a cruise. Pregnant travellers should read the fine print as well, as there are certain exclusions that could mean you're not covered, especially if you're having twins or will be 24 weeks pregnant or more while you travel.

If you're still not sure about Australia Post, you can compare other travel insurance companies here.

Frequently asked questions

Compare your travel insurance quotes

Add kids under the age of 1 by typing a "0" 0 traveller(s)

By submitting this form, you agree to our Privacy & Cookies Policy and Terms of Service . By entering an email address you agree to create a Finder account. We will send you an email to setup your password.

To make sure you get accurate and helpful information, this guide has been edited by Moira Daniels as part of our fact-checking process.
Cristal Dyer's headshot
Written by

Writer
Add to Preferred Sources

Cristal Dyer is a travel writer at Finder. She has been writing about travel for over five years and has visited over 40 countries around the world. Cristal currently travels full-time, writing about her favourite cities and food finds, and she is always on the lookout for amazing flight deals to share. See full bio

More resources on Finder

Get rewarded $$ for switching with Finder Rewards

Find a better deal, save on your bills and get a free gift card. Sign up to be the first to hear about new Finder Rewards.

Ask a question

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms Of Service and Finder Group Privacy & Cookies Policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

14 Responses

    Angela's avatar
    AngelaMarch 14, 2023

    How do I cancel my travel insurance with Australia post

      Sarah Megginson's headshotFinder
      SarahApril 6, 2023Finder

      hi Angela,

      You’ll need to contact them directly.

      You can reach them on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST).

      Best of luck!

    Trevor's avatar
    TrevorMay 29, 2019

    I am 90 years old and in good health, can I get travel insurance with Australia Post?

      Charisse's avatarFinder
      CharisseMay 30, 2019Finder

      Hi Trevor,

      Thanks for reaching out to Finder.

      Australia Post offers competitively-priced travel insurance for Seniors (people aged 60 years or over). However, please note that their policy availability is subject to age, the excess, trip duration, area of travel, existing medical conditions and extra cover options.

      Policies may not be available to all travellers and reduced limits may be applied to travellers over 70 years of age.

      You can go directly to their website and request for a quote or you can also call them for further assistance.

      Hope this helps.

      Cheers,
      Charisse

    Lorraine's avatar
    LorraineNovember 29, 2018

    We are over from UK at sons are we covered if we take out travel insurance to visit Bali.

      Jeni's avatarFinder
      JeniDecember 6, 2018Finder

      Hi Lorraine,

      Thank you for getting in touch with Finder.

      The cover depends on which type of travel insurance you get with Australia Post. I suggest that you contact them directly regarding your trip to Bali.

      If you’re still looking around, you may check and compare your Bali travel insurance options. Travellers to Bali are advised to keep themselves updated using the Smartraveller site.

      I hope this helps.

      Please feel free to reach out to us if you have any other enquiries.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

    Judy's avatar
    JudySeptember 3, 2018

    Do you cover seniors over 75 with pre-existing medical conditions? We are travelling to the Americas not being taken just Europe, cruising to South Africa and flying back to Australia.

      Jeni's avatarFinder
      JeniSeptember 3, 2018Finder

      Hi Judy,

      Thank you for getting in touch with Finder.

      Australia Post may be able to offer cover for your medical conditions, however if they cannot, they may be able to offer a standard policy with cover for things other than your medical conditions. You must attempt a quote from their official page before they can know.

      If you are still looking around, you can enter your travel details from our travel insurance for seniors form. The search tools should allow you to compare policies from more than 20 Australian brands.

      I hope this helps.

      Please feel free to reach out to us if you have any other enquiries.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

    Irs's avatar
    IrsSeptember 17, 2016

    I am on a holiday in UK. I am having my Australian post travel insurance. Few days back I felt I am losing my hearing, so I went and check the same.so they advice me to where a hearing aid, so I happen to go for it.
    My Question is ? can I clam the cost of the earing aid.?

      Richard Laycock's headshotFinder
      RichardSeptember 20, 2016Finder

      Hi Irs,

      Thanks for getting in touch.

      Finder is a comparison service and not Australia Post Travel Insurance. You will need to contact them through the official Australia Post website.

      All the best,
      Richard

Go to site