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Call us:

1300 FINDER (346 337)

(02) 9299 7602


You can find our office here:

Level 10/99 York St, Sydney NSW 2000


Contact for all media enquires:

Bessie Hassan
Bessie Hassan
Head of PR Australia and Money Expert
bessie.hassan@finder.com@bessie_hassan/in/michhutchison
+61 402 567 568

Contact client requests and questions:

Greg Silver
Greg Silver
Head of Client Services
Email Greg Greg's LinkedIn+61 2 9299 7602

Someone from the team will take your call during office hours (8am - 6pm weekdays, AEST) on 1300 FINDER (346 337) / (02) 9299 7602.
You can also try us on social media, pop by our offices or leave us a comment at the bottom of any page.

Ask a Question

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  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Disclaimer: At finder.com.au we provide factual information and general advice. Before you make any decision about a product read the Product Disclosure Statement and consider your own circumstances to decide whether it is appropriate for you.
Rates and fees mentioned in comments are correct at the time of publication.
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669 Responses to Contact Us

  1. Default Gravatar
    Rajah | February 17, 2017

    Hi,

    What are the best currency options to load a Commomwealth Bank Travel Money Card by a person who intend to travel to Sri Lanka and India.I see Srilankan ruppees and Indian ruppees are not in the features of currency options.
    Please advice me on this matter. Also let me know how I will be charged and at what rate.

    Thank you,
    Rajah

    • Staff
      Anndy | February 22, 2017

      Hi Rajah,

      Thanks for your question.

      If you own a Commonwealth Bank Travel Money Card Review, you can check this page for more information on the currency that you can load to the card. In case you’ll use the card where the local currency in not supported, a currency order applies. You can change this currency order online or over the phone by calling Commonwealth Bank directly.

      CommBank sets exchange rates for loading, reloading and closure of Travel Money Cards. The applicable rate is its retail foreign exchange rate at the time of the transaction.

      Cheers,
      Anndy

  2. Default Gravatar
    Deborah | February 10, 2017

    Hi My hubby has an ANZ visa credit card and I have a secondary card. We are wanting to transfer balance to Virgin card. Can we set it up the same so we both have a card the same? thanks

    • Staff
      May | February 10, 2017

      Hi Deborah,

      Thank you for your question and for contacting finder.com.au – we financial comparison website and general information service designed to help consumers make better decisions. Please note that we are not affiliated with any company we feature on our site.

      Unfortunately, Virgin Money does not allow balance transfer between any two people’s names as well as joint primary cardholders. Please refer to this page for your guide on balance transfer between joint cardholders.

      Hope this helps.

      Cheers,
      May

  3. Default Gravatar
    Brett | February 8, 2017

    Who can I call to discuss credit number and what maybe on file.

    • Staff
      May | February 8, 2017

      Hi Brett,

      Thanks for reaching out.

      If you want to know what’s on your credit file, this article may be of help. Also, the Australia’s credit reporting bureaus may be able to help you if you want to discuss your credit rating. In case you want to get a free copy of your credit report, please refer to the guide on this page how.

      Hope this helps.

      Cheers,
      May

  4. Default Gravatar
    Marg | February 5, 2017

    I could not get a credit score done on your site

    • Staff
      May | February 5, 2017

      Hi Marg,

      Thanks for reaching out.

      You may not have entered enough information for Veda to locate your credit file. If you have moved in the past three years you need to enter two addresses and ensure your information is correct.

      Cheers,
      May

  5. Default Gravatar
    gary | February 1, 2017

    when serving a time in prison and you are coming out is there a financial
    help when I’m released. I’m 74 and have been on pension before.

    • Staff
      Anndy | February 1, 2017

      Hi Gary,

      Thanks for your question.

      You may want to get in touch directly with the Australian Government Department of Human Services to inquire about your eligibility to receive financial assistance. You can call them on 132 468.

      Cheers,
      Anndy

  6. Default Gravatar
    Martin | February 1, 2017

    Why was there a power outage in Maraylya yesterday at about 3pm

    • Staff
      May | February 1, 2017

      Hi Martin,

      Thank you for contacting finder.com.au – a financial comparison website and general information service designed to help consumers make better decisions.

      I’m afraid we may not have the answer to your question. You’d be best to get in touch directly with your service provider to inquire.

      Cheers,
      May

  7. Default Gravatar
    Ruttley | January 30, 2017

    HOW to get a loan

    • Staff
      Anndy | January 30, 2017

      Hi Alice,

      Thanks for your question.

      If it is your first time to apply for a personal loan, we have a guide on this page to help you.

      You can then check and compare loan products here. Please do click the name of the loan product on our comparison tables to see the eligibility criteria and requirements to apply. To submit an application, just click the ‘go to site’ button.

      Cheers,
      Anndy

  8. Default Gravatar
    Aloi | January 27, 2017

    How can I improve my credit score?

    • Staff
      Jason | January 28, 2017

      Hi Aloi,

      Thank you for your enquiry.

      Please check out this link for a guide on how to improve your credit score.

      I hope this helps.

      Kind regards,
      Jason

  9. Default Gravatar
    Rodney | January 25, 2017

    My score

    • Staff
      May | January 25, 2017

      Hi Rodney,

      Thanks for reaching out.

      Just to clarify, are trying to get a free credit score through finder.com.au? If so, please fill out the form on this page with your information, email and driver’s licence.

      Cheers,
      May

  10. Default Gravatar
    wendy | January 20, 2017

    Hello I’ve asked and asked your team for my credit score .nobody has gave it to me.its been over 5years since i owned 34 dollars to a
    debt collecting company. because i was unaware that i still owned
    the above amount. I can’t apply for any finance.if i don’t get my
    right answer this time i will have to try some where else

    • Staff
      May | January 20, 2017

      Hi Wendy,

      Thank you for contacting finder.com.au – a financial comparison website and general information service designed to help consumers make better decisions. We do not represent any credit reporting bureau or any company we feature on our pages.

      Just to confirm, have you already used our site to get your free credit score? If not yet, you can fill out the form on this page by providing your details and driver’s licence. Please note that your score will be generated by Veda’s system.

      In regards to your unpaid debt, usually, defaults will generally remain on your file for five years. But since your unpaid debt is a small amount worth $34, this may not be listed on your credit file. You can find more information about this on our article – “What is a default on my credit file?” here.

      Regards,
      May

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