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Call us:

1300 FINDER (346 337)

(02) 9299 7602

You can find our office here:

Level 10/99 York St, Sydney NSW 2000

Contact for all media enquires:

Bessie Hassan
Bessie Hassan
Head of PR Australia and Money Expert
+61 402 567 568

Contact client requests and questions:

Greg Silver
Greg Silver
Head of Client Services
Email Greg Greg's LinkedIn+61 2 9299 7602

Someone from the team will take your call during office hours (8am - 6pm weekdays, AEST) on 1300 FINDER (346 337) / (02) 9299 7602.
You can also try us on social media, pop by our offices or leave us a comment at the bottom of any page.

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621 Responses to Contact Us

  1. Default Gravatar
    hi | December 4, 2016

    What is the fastest NBN connection in Lawson ACT 2617? How can I find it?

    • Staff
      Jason | December 5, 2016

      Hi there,

      Thank you for your enquiry.

      Currently, the fastest NBN home connection that you can subscribe to is NBN Tier 5. It offers download speeds of up to 100 Mbps and upload speeds of up to 40 Mbps. Please use this NBN rolluot map or you may contact your Internet service provider to check or enquire if NBN connections or NBN plans are available in your address.

      Kind regards,

  2. Default Gravatar
    David | December 2, 2016

    i don’t understand how my credit score could have gone as low as you are saying .is it becouse i recieved a 40.000 personal load last fortnight. wy would that happen

    • Staff
      Anndy | December 2, 2016

      Hi there,

      Thanks for your question.

      Please note that the credit score you obtained from our page is provided by Veda, not by us.

      Each credit application will have an effect on your score. If you want to know the full details of your credit score, you can request a free credit file from Veda through this page.

      Also, you may want to check out this page as it explains the factors that can cause a bad credit score.

      No matter what your score is, you can still improve it through our credit score guide.


  3. Default Gravatar
    Paul | November 30, 2016

    Hi, ive just had a default listing removed from my credit history, how soon does my credit rating show an im provement, i.e. does my credit score change immeiately or is there a period

    • Staff
      Chester | November 30, 2016

      Hello Peter!

      Thanks for your question.

      Credit scores are updated monthly or whenever a provider checks your report, or if you check it. defaults should be removed relatively quickly after the date so if they check their score it should reflect their info without the default.


  4. Default Gravatar
    c401bf929a | November 25, 2016

    Am I able to apply for a small loan with my credit score

    • Staff
      Anndy | November 25, 2016

      Hi c401bf929a,

      Thanks for reaching out.

      Lenders have different criteria when it comes to loan approval.

      If your credit score is low, you may want to consider these payday loans with no credit check. Other eligibility criteria apply.


  5. Default Gravatar
    Leanne | November 25, 2016

    Hi my question is, can you use one email address for two people for the credit sore, my husband and I share the email address? we don’t have another one to use?? please help.

    • Staff
      Anndy | November 27, 2016

      Hi lbergin3,

      Thanks for reaching out.

      Unfortunately, you have to have one unique email address per person to request a free credit score.


  6. Default Gravatar
    Tammy | November 22, 2016

    I have finalised my account with Dunn &a brad st when can I apply for a plan mobile service

    • Staff
      Anndy | November 23, 2016

      Hi Tfejo81,

      Thanks for your question.

      Please note that when you apply for a mobile plan service, providers normally require you to present a proof of employment or pension benefits. Eligibility criteria also apply. You can directly contact the service provider you are interested in and enquire if you have a chance to be approved.


  7. Default Gravatar
    Farhat | November 22, 2016

    What should I write at last name coulumn if I had only 1 name appear on my license ?

    I did write first name only but system ask me to fill up last name coulumn

    I did fill up last name coulumn with same name for first name but system did not recognise it

    Thank you

    • Staff
      Anndy | November 22, 2016

      Hi Golbing21,

      Thanks for reaching out.

      Unfortunately, our system only accepts those with two names on their license.

      You may want to request a free credit report directly from Veda through this page.


  8. Default Gravatar
    Juan | November 21, 2016


    I am returning to Australia as a Permanent Resident after 2 years conducting business in the Americas.

    According to Australian regulations, besides being enrolled w/ Medicare – do I need to have a private health plan? (I am very healthy and believe in preventative health – so would rather not have to enroll. My only risk is an automobile accident and ambulance/hospital related costs)


    • Staff
      Richard | November 21, 2016

      Hi Juan,

      Thanks for getting in touch. While private health insurance is not compulsory, if you don’t have cover you’ll be liable to pay the Medicare Levy Surcharge and, if you choose to take out cover later in life, the Lifetime Health Cover (LHC) loading.

      I hope this was helpful,

  9. Default Gravatar
    Chelle40 | November 21, 2016

    I’m trying to get on a site and it says not found?

    • Staff
      Anndy | November 21, 2016

      Hi Mnsl338,

      Thanks for your question.

      May I know in which particular page you receive this error? You could restart your browser and try again. Please let us know how it goes.


  10. Default Gravatar
    moussa | November 14, 2016

    How do I find a job offer in your site

    • Staff
      Anndy | November 14, 2016

      Hi Mousajawa,

      Thanks for reaching out.

      You can refer to our careers page here.


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