Chat with our team

Here you can talk to someone from and get answers to your questions.

Let's get social on Twitter on G+'s Pinterest Boards Facebook's YouTube Channel finder on linkedin finder on Feed

Call us:

(02) 9299 7602

You can find our office here:

Level 10/99 York St, Sydney NSW 2000

Contact for all media enquires:

Bessie Hassan
Bessie Hassan
Head of PR Australia and Money Expert
+61 402 567 568

Contact client requests and questions:

Greg Silver
Greg Silver
Head of Client Services
Email Greg Greg's LinkedIn+61 2 9299 7602

Someone from the team will take your call during office hours (8am - 6pm weekdays, AEST) on 9299 7602.
You can also try us on social media, pop by our offices or leave us a comment at the bottom of any page.

Ask a Question

You are about to post a question on

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Disclaimer: At we provide factual information and general advice. Before you make any decision about a product read the Product Disclosure Statement and consider your own circumstances to decide whether it is appropriate for you.
Rates and fees mentioned in comments are correct at the time of publication.
By submitting this question you agree to the privacy policy, receive follow up emails related to and to create a user account where further replies to your questions will be sent.

916 Responses to Contact Us

  1. Default Gravatar
    Najim | June 24, 2017

    previous credit score was 731. And my next free acredit report was available on 22/06/2017. But now I am trying to see my credit score and it says no credit file. It still shows my credit score 731 in my account under my score. Confused and why it shows no credit file for new report?

    • Staff
      Rench | June 24, 2017


      Thanks for reaching out to us.

      We apologize for the inconvenience. Thank you for bringing this to our attention. Nevertheless, I’ll consult this further with our team and get back to you once I got an update.

      Kind regards,

  2. Default Gravatar
    Dorisi | June 23, 2017

    I have put in my right name, my email, and my password. So why is it that I’m being refused to see my credit?

    • Staff
      Rench | June 24, 2017


      Thanks for reaching out to us.

      You may try to check your credit score from this page. Please input all details from your Australian driver’s licence correctly and see if it will go through successfully. If any errors occur, please inform us.

      Best regards,

  3. Default Gravatar
    Wan | June 21, 2017

    Why do I need licence number ? I don’t have one to check my score . Is there any other way?

    • Staff | June 21, 2017

      Hi Tourstonepal1,

      Thanks for your inquiry.

      Alternatively, you may check your credit score on this page by using your passport as a valid ID if you don’t have a Driver’s license.

      Hope this information helped.


  4. Default Gravatar
    Bhagwan | June 20, 2017

    Hi I can’t see my credit score. :(

    • Staff
      Danielle | June 21, 2017

      Thank you for reaching out to us,

      Welcome to – We are a financial comparison website and general information service designed to help consumers make better decisions. Please note that we are not affiliated with any company we feature on our site and so we can only offer a general advice

      You may refer to this page to get your credit score for free.

      I hope this helps.


  5. Default Gravatar
    Manny | June 18, 2017

    I previously got a debt agreement last 2012. After a year, I paid all my debt. So I tried to apply for a loan, but not successful. Is this for a lifetime that I can’t get a loan? What is my score?
    Thanks Manny

    • Staff
      Rench | June 18, 2017

      Hi Manny,

      Thanks for reaching out to us.

      Please visit this page for helpful tips and info on how you can improve your credit score. You can also try checking your credit score by clicking ‘Get your free credit score today‘ on that page. If you have a bad credit, you can check this page for info and compare your options.

      Hope this helps.


  6. Default Gravatar
    Ned | June 15, 2017

    How do I improve my credit score of 652? I have one low rate credit card, which I have never been late paying off. I got a copy of my full credit report and I have 0 adverse events at all, just two accesses in 2011 by my phone operator.

    • Staff
      Jhezelyn | June 15, 2017

      Hi Ned,

      Thanks for getting in touch with

      You may get helpful tips on how to improve your credit score here. You may also want to check some guides to credit repair here. All the best for you.

      Hope this helps.


  7. Default Gravatar
    Kate | June 14, 2017

    How do I improve my credit score of 412? I don’t have any credits cards, just a few payday loans that were never been late.

    • Staff
      Jonathan | June 14, 2017

      Hi Katherine!

      Thanks for the comment.

      You can check our useful guide on how to improve your credit score.

      Hope this helps.


  8. Default Gravatar
    Charlene | June 14, 2017

    How do I get my score higher? What would be the time length be to get my score back to average? Thanks.

    • Staff
      Jonathan | June 14, 2017

      Hi Charleen!

      Thanks for the comment.

      You can check this page about the ways to improve your credit score, as well as some helpful tips.

      Repairing credit may take some time, depending on your circumstances. Hence, it is important to take steps as early as now and monitor your progress by monitoring your score.

      Hope this helps.


  9. Default Gravatar
    Kara | June 14, 2017

    My credit score, please.

    • Staff
      May | June 14, 2017

      Hi Kara,

      Thanks for reaching out.

      If you have a valid Australian driver’s licence, you can get your free credit score through our page here. Just click on the orange button that says “Get started” to proceed.


  10. Default Gravatar
    Gary | June 13, 2017

    How come my score was 860 5 weeks ago?

    • Staff
      Harold | June 13, 2017

      Hi Gary,

      Thank you for your inquiry.

      Please note, the new ‘comprehensive’ version of credit reporting uses more data sources to calculate your score. In particular it uses your positive behavior, such as regular repayments. The older version of scoring is a ‘negative’ version, which doesn’t take into account positive behavior with calculating your score. Finder uses the comprehensive version of scoring, some other providers may be using the negative scoring version.

      I hope this information has helped.


Ask a question