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Call us:

1300 FINDER (346 337)

(02) 9299 7602


You can find our office here:

Level 10/99 York St, Sydney NSW 2000


Contact for all media enquires:

Michelle Hutchison
Michelle Hutchison
Head of PR and Money Expert
Michelle@finder.com.au@MichHutchison/in/michhutchisonP: +61 2 9299 7602

Contact client requests and questions:

Greg Silver
Greg Silver
Head of Client Services
Email Greg Greg's LinkedInP: +61 2 9299 7602

Someone from the team will take your call during office hours (8am - 6pm weekdays, AEST) on 1300 FINDER (346 337) / (02) 9299 7602.
You can also try us on social media, pop by our offices or leave us a comment at the bottom of any page.

Ask a Question

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  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

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549 Responses to Contact Us

  1. Default Gravatar
    Mikaela | September 23, 2016

    I am a permanent resident here in Australia my passport is non Australian and I don’t have a drivers license. how can I check my credit score?

    • Staff
      Chester | September 23, 2016

      Hello there!

      Thanks for your question.

      Currently, Australian passport and or drivers license are the required ID’s for you to be able to know your credit score. You may also contact VEDA to check your complete credit score history. We have created a page in regards to this https://www.finder.com.au/veda-advantage this will help you understand the importance of building a good credit history.

      I hope this helps.

      Regards,
      Chester

  2. Default Gravatar
    Courtney | September 23, 2016

    I want ny exact details of what has lowered my score so I can find out how to remove those from my record. How do I do that?

    • Staff
      Elizabeth | September 23, 2016

      Hi Courtney,

      You can find this out by seeing what is listed on your credit file. You can order a free copy of your credit file once every 12 months by following the link on this page. You also have the option to pay for your file to be delivered the next business days (the free version takes 10 days).

      This guide might also help.

      Thanks,

      Elizabeth

    • Default Gravatar
      Courtney | September 23, 2016

      I’m sorry but that link was useless. It took me to a page with info on your credit file and what is involved in your file once you recieve it but not how to actually obtain it

    • Staff
      Elizabeth | September 23, 2016

      Hi Courtney,

      Apologies for the confusion. On the first link I sent you (here) is a link to Veda’s website – if you click on “Go to MyCreditFile’s website” you will get to Veda’s site. From there you can click “products and services” and choose between a free credit score in 10 days or a paid credit report in 24 hours.

      Please get in contact if you have any further issues.

      Thanks,

      Elizabeth

  3. Default Gravatar
    Shell | September 23, 2016

    Hi,
    I tried to apply for a credit score however it says please try again.
    Whenever I click to begin again the same page is displayed with the error message, please help.

    • Staff
      Elizabeth | September 23, 2016

      Hi,

      Our tech team has looked into the problem and it appears you have a score in the system. If you login to your user account (at the top right hand side of finder) you will be able to see your score.

      Please get in contact if you have any further issues.

      Thanks,

      Elizabeth

  4. Default Gravatar
    Geoffrey | September 22, 2016

    i checked my credit score now my wife would like to do hers but the caculator keeps doing mine?

    • Staff
      Elizabeth | September 22, 2016

      Hi,

      Are you still logged into your user account? If you could make sure you log out or try a different Internet browser to ensure you’re account is logged out and try again. If you keep having issues please get back in contact and we will investigate.

      Thanks,

      Elizabeth

  5. Default Gravatar
    dian | September 21, 2016

    Can you provide me with my credit score

    • Staff
      Chester | September 21, 2016

      Hello Dian,

      Thanks for your question,

      You can receive your credit score for free through finder.com.au. Just provide your full name, address and a form of identification to receive your credit score. You’ll also receive an explanation of your credit score and be able to see where you stand in relation to the rest of the credit-active population. You may visit this link https://www.finder.com.au/credit-score#/?_k=7kmcgm for more info.

      And to give you a better explanation of your credit score you may also read this article we have written https://www.finder.com.au/check-your-credit-score

      I hope this helps.

      Cheers!
      Chester

  6. Default Gravatar
    linda | September 21, 2016

    when i try yo get my credit score it comes up there was a problem try again.when i retry i get the same result

    • Staff
      Elizabeth | September 21, 2016

      Hi Linda,

      Our tech team has investigated the issue and it appears you left the “state” field empty. If you could resubmit your details (make sure to include the state) you should be able to get your score.

      Please get in contact if you have any further issues.

      Thanks,

      Elizabeth

  7. Default Gravatar
    Kay | September 21, 2016

    Hello
    I would like to enquire if you offer the option to consolidate our personal loans and home loan?
    Thanks

    • Staff
      Elizabeth | September 21, 2016

      Hi Kay,

      As a financial comparison service we don’t offer any consolidation products ourselves, but you can find more about consolidating your home loan and other debts on this page.

      Hope this helps,

      Elizabeth

  8. Default Gravatar
    david | September 20, 2016

    i have tried to obtain a credit score and all i get is try again

    • Staff
      Elizabeth | September 21, 2016

      Hi David,

      Our tech team has looked into your issue and you did not enter your city/suburb. If you could refresh the page and enter your information again (along with your city/suburb) you should be able to get your score.

      Please get in touch if you have any more issues.

      Thanks,

      Elizabeth

  9. Default Gravatar
    Jacob | September 20, 2016

    Hello. I signed up for your free credit check. I followed promps and received the email confirmation. But when it was searching for my credit check i received an error picture that said please try again. Can you help with this please.

    Regards
    Jacob

    • Staff
      Elizabeth | September 21, 2016

      Hi Jake,

      Our tech team looked into your issue and it showed you’d entered an incorrect address. Would you be able to resubmit your form to receive your credit score?

      Please get in contact if you have any more issues.

      Thanks,

      Elizabeth

  10. Default Gravatar
    Deb | September 20, 2016

    Hi I wish to unsubscribe from this site.
    Thankyou

    • Staff
      Elizabeth | September 22, 2016

      Hi Deb,

      I’ve put your unsubscribe request through and it will be actioned within 14 days.

      Please get in contact if you have any questions/issues.

      Thanks,

      Elizabeth

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