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(02) 9299 7602


You can find our office here:

Level 10/99 York St, Sydney NSW 2000


Contact for all media enquires:

Bessie Hassan
Bessie Hassan
Head of PR Australia and Money Expert
bessie.hassan@finder.com@bessie_hassan/in/michhutchison
+61 402 567 568

Contact client requests and questions:

Greg Silver
Greg Silver
Head of Client Services
Email Greg Greg's LinkedIn+61 2 9299 7602

Someone from the team will take your call during office hours (8am - 6pm weekdays, AEST) on 9299 7602.
You can also try us on social media, pop by our offices or leave us a comment at the bottom of any page.

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  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, read the PDS or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms and Conditions and Privacy Policy.

1,058 Responses

  1. Default Gravatar
    TimJuly 23, 2017

    I have about $20k in the bank and own a small business with $80k in the bank. I have never had any debt and have always paid all my bills and credit cards on time. I used to earn $120k per year but now earn $80k as I run my own business. I seemingly applied for one too many credit cards earlier this year (purely to get the frequent flyer points) and now I have a bad (586) credit score. This seems ridiculous but I guess there is nothing I can do now. What is the quickest way for me to build my credit rating back up?

    • Staff
      JonathanJuly 23, 2017Staff

      Hello Tim,

      Thank you for sending your inquiry today. :)

      You can refer to this guide on how to repair your credit. It also has the link for obtaining your most recent score, just click the “Get your free credit score today” green button.

      Hope this helps.

      Cheers,
      Jonathan

  2. Default Gravatar
    CarolJuly 23, 2017

    I need to when I get a loan for a new car

    • Staff
      DanielleJuly 23, 2017Staff

      Hi Carol,

      Thank you for contacting finder. We are a comparison website and general information service, we’re more than happy to offer general advice.

      You may refer to this page for options that may suit your needs. You may review and compare the offers available on the table. Once you have selected one, you may proceed by clicking the green “Go to Site” button.

      I hope this helps.

      Cheers,
      Danielle

  3. Default Gravatar
    ScottJuly 22, 2017

    Does my good score put me in a good state to get a personal or bank loan for a house?

    • Staff
      LiezlJuly 22, 2017Staff

      Hi Scott,

      Thanks for your question.

      While having good credit score means you’ll have more loan options to choose from, it does not automatically qualify you for a loan. You still have to meet the age, residency, income and deposit requirements to be eligible for a loan. Nevertheless, a good credit score can lead to a range of benefits. You may refer to our guide here on what to do with a good credit score.

      Kind regards,
      Liezl

  4. Default Gravatar
    MaryJuly 22, 2017

    I am unable to enter into my account with my member no. and password. I have tried many times but get a message that password is incorrect every time. What am I doing wrong?

    • Staff
      RenchJuly 22, 2017Staff

      Hi,

      Thanks for reaching out to us.

      May I ask where are you trying to log in or enter your details? This is for us to assist you further.

      Best regards,
      Rench

  5. Default Gravatar
    AntoineJuly 22, 2017

    Hi my credit score is 541 i have one default which has been paid and settled what is my next step to get my credit score higher so i can get a home loan?

    • Staff
      RenchJuly 22, 2017Staff

      Hi Antoine,

      Thanks for reaching out to us.

      You can find helpful information on this page on how you can improve your credit score and here’s a guide on how credit scores work.

      You can also have a look on this page for home loan options that you can compare.

      Cheers,
      Rench

  6. Default Gravatar
    CourtneyJuly 21, 2017

    How do I fix my Credit Score?

    • Staff
      JhezelynJuly 22, 2017Staff

      Hi Courtney,

      Thanks for your comment.

      You can get your guide to credit repair through this page and here’s a guide also on how to improve your credit score.

      Regards,
      Jhezelyn

  7. Default Gravatar
    RosaJuly 21, 2017

    Hi, how can I get my score better?

  8. Default Gravatar
    ChrisJuly 20, 2017

    When is NBN due for connection in Tumby Bay SA 5605?

    • Staff
      RenchJuly 21, 2017Staff

      Hi Chris,

      Thanks for your inquiry.

      If you are trying to check the connection and disconnection dates for NBN service in your address, you may go to this page and enter your location.

      Should you have further questions, please don’t hesitate to reach us out again.

      Cheers,
      Rench

  9. Default Gravatar
    SamuelJuly 20, 2017

    Hi, I’ve put in my details correctly but it says that it’s wrong. What’s going on?

    • Staff
      RenchJuly 21, 2017Staff

      Hi Samuel,

      Thanks for reaching out to us.

      May I ask what form are you trying to fill out? If you don’t mind, could you please reply with link so we can further assist you.

      Cheers,
      Rench

  10. Default Gravatar
    SteveJuly 19, 2017

    Hi Guys,i just had a phone call with you’s and I believe I may have ticked Debt Consolidation,I must have accidentally hit it in a rush on lunch break. I have received your email with attached instructions and will get it back to you as soon as I can,thanks Steve.

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