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Call us:

1300 FINDER (346 337)

(02) 9299 7602


You can find our office here:

Level 10/99 York St, Sydney NSW 2000


Contact for all media enquires:

Bessie Hassan
Bessie Hassan
Head of PR Australia and Money Expert
bessie.hassan@finder.com@bessie_hassan/in/michhutchison
+61 402 567 568

Contact client requests and questions:

Greg Silver
Greg Silver
Head of Client Services
Email Greg Greg's LinkedIn+61 2 9299 7602

Someone from the team will take your call during office hours (8am - 6pm weekdays, AEST) on 1300 FINDER (346 337) / (02) 9299 7602.
You can also try us on social media, pop by our offices or leave us a comment at the bottom of any page.

Ask a Question

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  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

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704 Responses to Contact Us

  1. Default Gravatar
    Alan | March 23, 2017

    What is the reason for my below average result.
    I have tried to fix up on bill with Telstra but i paid half what was owing and they aren’t sure where the payment went.
    So waiting on investigative team to find what i have paid.

    • Staff
      Anndy | March 23, 2017

      Hi Rally,

      Thanks for reaching out.

      If you want to know the details of your credit score, you may want to request a more detailed record of your borrowing history. You can request a free credit report through this page.

      Cheers,
      Anndy

  2. Default Gravatar
    lucy | March 23, 2017

    How do i print my credit score?

    • Staff
      Harold | March 23, 2017

      Hi Peppercorn233,

      Thank you for your question.

      You can get your credit free credit score through this page. If you want to access your Equifax Score for free you can do so through this online service. It has been developed by SocietyOne and Equifax.

      I hope this has helped.

      Cheers,
      Harold

  3. Default Gravatar
    Dylan | March 23, 2017

    How do I find out who defaulted me, and if I am keeping up with all my payments with the debt collection agencies does that effect my score?

    • Staff
      Harold | March 23, 2017

      Hi Deeangel711,

      Thank you for your question.

      With your current circumstance you may want to consider getting your credit file. Basically, your credit file is a detailed record of your borrowing history. Your credit file contains listings of applications you’ve made for all forms of credit (whether they’ve been approved or not); your repayment history; details of any defaults you may have; and information about the consumer and commercial accounts you hold. It also contains personal information including your name and gender as well as data held on the public record, such as bankruptcies.

      I hope this information has helped.

      Cheers,
      Harold

  4. Default Gravatar
    Jason | March 19, 2017

    Why won’t it let me get my credit score I entered all the information correct

    • Staff
      May | March 21, 2017

      Hi Jason,

      Thank you for your inquiry.

      Can you tell us what error you got when you tried accessing your score? It could be that Equifax was not able to locate your credit file. If you have moved in the past three years, you would need to enter two addresses and ensure your information is correct.

      In case, if you still can’t get your score through our page, you can use this link to order a free copy of your credit file.

      Cheers,
      May

  5. Default Gravatar
    Luke | March 18, 2017

    I need a full comprehensive car insurance cover for my High Performance vehicle untill the 22/05/1987.(until age 30)2mths away

    • Staff
      Zubair | March 22, 2017

      Hi Luke,

      Thank you for your question.

      You have contacted finder.com.au, a comparison and information service and not actually an insurer.

      If you would like to compare comprehensive policies from the car insurance brands in our panel, please head to our comprehensive car insurance guide.

      All the best,
      Zubair

  6. Default Gravatar
    Chris | March 16, 2017

    How do I get a copy of my report

    • Staff
      May | March 16, 2017

      Hi Chris,

      Thank you for your inquiry.

      You can use this link if you wish to get a free copy of your credit report. You may use your passport as your ID.

      Cheers,
      May

  7. Default Gravatar
    Neil | March 14, 2017

    Can I do balance transfer on my credit card even if I’m not working?

    • Staff
      May | March 14, 2017

      Hi Neil,

      Thank you for your inquiry.

      Basically, with the balance transfer, you will need to go through of applying for the card, so that means that you have to meet the eligibility criteria of the card including its income requirements. If you are not currently working, you must have a source of stable income as proof that you’re able to service your credit card debts, so even a low-income credit card would still require at least $15,000 p.a. You can find more information from our guide here.

      Cheers,
      May

  8. Default Gravatar
    kylie | March 14, 2017

    Im new car driver to the road im getting car insurance but need to know wont agreed value and market value is and want is best for me i have a car 1998 Holden astra city sedan

    • Staff
      Zubair | March 15, 2017

      Hi Kylie,

      Thank you for your question.

      Please note finder.com.au is a comparison and information service and not an insurer, we are not permitted to provide our users with personalised financial advice or product recommendations.

      If you would like to compare car insurance policies from the car insurance brands in our panel, please head to our car insurance home page. You can find the following article helpful in regards to market value and agreed value car insurance.

      All the best,
      Zubair

  9. Default Gravatar
    Andrew | March 13, 2017

    My annual salary, as showing on my group certificate, is $81395. I guess this excludes me from the Part 9 Debt Agreement? If so, what are my realistic options consolidate a credit card debt with a below average credit rating?

    • Staff
      May | March 20, 2017

      Hi Andrew,

      Thanks for getting in touch.

      I’m afraid that credit card companies generally will not accept balance transfer credit card applications from people who have bad credit. But please keep in mind that this is not the end of the road, though. Your option may not be through applying for another credit card, but there are other alternatives you can go with. Please refer to this page for your guide.

      Cheers,
      May

  10. Default Gravatar
    Heather | March 10, 2017

    Trying to work out how i am able to get my flybuy points credited?

    • Staff
      May | March 10, 2017

      Hi Heather,

      Thank you for your inquiry.

      Basically, your flybuys points will be credited to your account after flybuys are notified by a “Participant” (partners in categories including shopping, credit cards and banking, travel, insurance and lifestyle) that you have earned points on a qualifying transaction by using your flybuys card or quoting your flybuys number. You may contact the Participant for any delay or failure to notify flybuys of the details of your eligible transactions.

      Cheers,
      May

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