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Call us:

1300 FINDER (346 337)

(02) 9299 7602


You can find our office here:

Level 10/99 York St, Sydney NSW 2000


Contact for all media enquires:

Bessie Hassan
Bessie Hassan
Head of PR Australia and Money Expert
bessie.hassan@finder.com@bessie_hassan/in/michhutchison
+61 402 567 568

Contact client requests and questions:

Greg Silver
Greg Silver
Head of Client Services
Email Greg Greg's LinkedIn+61 2 9299 7602

Someone from the team will take your call during office hours (8am - 6pm weekdays, AEST) on 1300 FINDER (346 337) / (02) 9299 7602.
You can also try us on social media, pop by our offices or leave us a comment at the bottom of any page.

Ask a Question

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  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Disclaimer: At finder.com.au we provide factual information and general advice. Before you make any decision about a product read the Product Disclosure Statement and consider your own circumstances to decide whether it is appropriate for you.
Rates and fees mentioned in comments are correct at the time of publication.
By submitting this question you agree to the finder.com.au privacy policy, receive follow up emails related to finder.com.au and to create a user account where further replies to your questions will be sent.

675 Responses to Contact Us

  1. Default Gravatar
    Muqeem | February 28, 2017

    i need frequent flyer card

    • Staff
      Anndy | February 28, 2017

      Hi Affuz,

      Thanks for reaching out.

      You can compare frequent flyer credit cards on this page.

      Cheers,
      Anndy

  2. Default Gravatar
    chetan | February 27, 2017

    i am buying home
    i need home loan

    • Staff
      Anndy | February 28, 2017

      Hi Chetan,

      Thanks for your question.

      You may compare home loan products on this page. If this will be your first time to apply, our home loan guide here may help.

      In case you need expert mortgage advice for your situation,a mortgage broker may also help.

      Cheers,
      Anndy

  3. Default Gravatar
    Mel | February 26, 2017

    I cannot understand why my Vedascore has reduced from 726 in Oct 2016 to 601 as of Feb 2017. I have 2 credit cards both with 0 balance, no mortgage, no loans of any kind. Lived at same address for over 12 years, only change is new job I started 6 months ago (Government sector). I have multiple hard enqiries (10) but none that are recent in the past year. Most enquiries are 2-3 years old. What is the reason for such a big drop – my new job is the only thing I can think of ???

    • Staff
      Anndy | February 27, 2017

      Hi Mjb,

      Thanks for reaching out.

      There are several factors that can affect your VedaScore. You may check this page to understand how VedaScore is calculated.

      Also, if you like a more detailed report where you can check the components of your score, you may request a free credit report through this page.

      Cheers,
      Anndy

  4. Default Gravatar
    Rajah | February 17, 2017

    Hi,

    What are the best currency options to load a Commomwealth Bank Travel Money Card by a person who intend to travel to Sri Lanka and India.I see Srilankan ruppees and Indian ruppees are not in the features of currency options.
    Please advice me on this matter. Also let me know how I will be charged and at what rate.

    Thank you,
    Rajah

    • Staff
      Anndy | February 22, 2017

      Hi Rajah,

      Thanks for your question.

      If you own a Commonwealth Bank Travel Money Card Review, you can check this page for more information on the currency that you can load to the card. In case you’ll use the card where the local currency in not supported, a currency order applies. You can change this currency order online or over the phone by calling Commonwealth Bank directly.

      CommBank sets exchange rates for loading, reloading and closure of Travel Money Cards. The applicable rate is its retail foreign exchange rate at the time of the transaction.

      Cheers,
      Anndy

  5. Default Gravatar
    Deborah | February 10, 2017

    Hi My hubby has an ANZ visa credit card and I have a secondary card. We are wanting to transfer balance to Virgin card. Can we set it up the same so we both have a card the same? thanks

    • Staff
      May | February 10, 2017

      Hi Deborah,

      Thank you for your question and for contacting finder.com.au – we financial comparison website and general information service designed to help consumers make better decisions. Please note that we are not affiliated with any company we feature on our site.

      Unfortunately, Virgin Money does not allow balance transfer between any two people’s names as well as joint primary cardholders. Please refer to this page for your guide on balance transfer between joint cardholders.

      Hope this helps.

      Cheers,
      May

  6. Default Gravatar
    Brett | February 8, 2017

    Who can I call to discuss credit number and what maybe on file.

    • Staff
      May | February 8, 2017

      Hi Brett,

      Thanks for reaching out.

      If you want to know what’s on your credit file, this article may be of help. Also, the Australia’s credit reporting bureaus may be able to help you if you want to discuss your credit rating. In case you want to get a free copy of your credit report, please refer to the guide on this page how.

      Hope this helps.

      Cheers,
      May

  7. Default Gravatar
    Marg | February 5, 2017

    I could not get a credit score done on your site

    • Staff
      May | February 5, 2017

      Hi Marg,

      Thanks for reaching out.

      You may not have entered enough information for Veda to locate your credit file. If you have moved in the past three years you need to enter two addresses and ensure your information is correct.

      Cheers,
      May

  8. Default Gravatar
    gary | February 1, 2017

    when serving a time in prison and you are coming out is there a financial
    help when I’m released. I’m 74 and have been on pension before.

    • Staff
      Anndy | February 1, 2017

      Hi Gary,

      Thanks for your question.

      You may want to get in touch directly with the Australian Government Department of Human Services to inquire about your eligibility to receive financial assistance. You can call them on 132 468.

      Cheers,
      Anndy

  9. Default Gravatar
    Martin | February 1, 2017

    Why was there a power outage in Maraylya yesterday at about 3pm

    • Staff
      May | February 1, 2017

      Hi Martin,

      Thank you for contacting finder.com.au – a financial comparison website and general information service designed to help consumers make better decisions.

      I’m afraid we may not have the answer to your question. You’d be best to get in touch directly with your service provider to inquire.

      Cheers,
      May

  10. Default Gravatar
    Ruttley | January 30, 2017

    HOW to get a loan

    • Staff
      Anndy | January 30, 2017

      Hi Alice,

      Thanks for your question.

      If it is your first time to apply for a personal loan, we have a guide on this page to help you.

      You can then check and compare loan products here. Please do click the name of the loan product on our comparison tables to see the eligibility criteria and requirements to apply. To submit an application, just click the ‘go to site’ button.

      Cheers,
      Anndy

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