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Call us:

1300 FINDER (346 337)

(02) 9299 7602

You can find our office here:

Level 10/99 York St, Sydney NSW 2000

Contact for all media enquires:

Bessie Hassan
Bessie Hassan
Head of PR Australia and Money Expert
+61 402 567 568

Contact client requests and questions:

Greg Silver
Greg Silver
Head of Client Services
Email Greg Greg's LinkedIn+61 2 9299 7602

Someone from the team will take your call during office hours (8am - 6pm weekdays, AEST) on 1300 FINDER (346 337) / (02) 9299 7602.
You can also try us on social media, pop by our offices or leave us a comment at the bottom of any page.

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832 Responses to Contact Us

  1. Staff
    Liezl | May 29, 2017

    Hi Samjaka,

    Thank you for your inquiry. Just to confirm though, you’ve reached, not actually flybuys.

    If you want to convert your points to flybuys Dollars, please follow the steps below:

    1. Sign into your account
    2. From the main menu choose “Rewards”, then “Money off shop”, then select “flybuys Dollars” and “Get it Now”
    3. Complete the required information, and set up a 4-digit PIN
    4. Select how many points you want to exchange for flybuys Dollars
    5. Choose “Redeem now” and the flybuys Dollars you requested will be loaded onto your flybuys card

    For more information on flybuys loyalty program you can check our guide on this page. If in case you still encounter problems converting your points, you may call the flybuys service centre on 13 1116 Monday to Friday 9am-7pm AEST.

    I hope this helps.


  2. Default Gravatar
    angel | May 28, 2017

    I entered an incorrect email accidentally. How can l change this and proceed to get my credit rating?

    • Staff
      Liezl | May 28, 2017

      Hi Angel,

      Thanks for reaching out.

      You can fill out your details again and ensure this field is entered correctly, along with the other fields, and you will receive your score. Please inform us if you’ll encounter further issues.

      I hope this has helped.


  3. Default Gravatar
    Glen | May 26, 2017

    I don’t have a drivers license anymore so how do I get my credit score without one?

    • Staff
      Harold | May 26, 2017

      Hi Glendaroo09,

      Thank you for your inquiry.

      If you don’t have driver’s license you can request for your credit score here.

      I hope this information has helped.


  4. Default Gravatar
    Felicity | May 26, 2017

    Im just wondering how i go about finding out why me credit rate is where its at and how i can rebuild it back up?

    • Staff | May 29, 2017

      Hi Felicity,

      Thank you for reaching out.

      Your credit score is basically computed by credit rating bureaus based on the information on your credit report. So any default, late payment, inquiry, credit application, etc may affect your rating. On this page - you would find more details on how your score is calculated and how does it work.

      Furthermore, there are actually ways on how you can improve your score. One is to pay your debts and bills on time. Some other tips on improving your score are listed on this page –

      I hope this helps.


  5. Default Gravatar
    Jon | May 23, 2017

    Which financial institution can give out loans over the phone?

    • Staff
      Liezl | May 23, 2017

      Hi Jon,

      Thanks for your question.

      The application process for a loan differs between lenders. Generally, you will have the option of applying online or in-branch (if the lender has branches) or over-the-phone.

      If you’re looking for a personal loan, you can compare your options on this page. After you’ve decided what type of personal loan you want to apply for and you’ve checked the eligibility criteria set by the lenders, you can contact the lender directly.

      I hope this has helped.


  6. Default Gravatar
    Rada | May 23, 2017

    My washing machine is broken. As a pensioner, am I eligible to get a free replacement washing machine?

    • Staff
      Anndy | May 24, 2017

      Hi Rada,

      Thanks for your question.

      Currently NSW runs an appliance replacement offer, but only for fridge and TV replacements. Unfortunately, I can’t seem to find any concession offer for appliance replacement in Victoria.

      You may have to directly get in touch with the local government office in your place to enquire about the possibility of getting a concession on washing machine replacement.


  7. Default Gravatar
    Guy | May 23, 2017

    Good morning

    I was wondering if you could help me. I currently have a Good credit score, but would like to know how i could improve this?

    thank you

    • Staff | May 23, 2017

      Hi Guy,

      Thanks for your inquiry.

      Here are Five ways to improve your credit rating.
      Learn about the five key factors that affect your credit rating and other tips to improve your score.

      Hope this information helped.


  8. Default Gravatar
    Brendan | May 22, 2017

    What if someone has used my name and it has affected my credit

    • Staff
      Liezl | May 23, 2017

      Hi Brendan,

      Thanks for reaching out.

      If you believe you have had your identity or parts of your personal information stolen, then it’s important to act quickly. You have to report it immediately to the police as well as to your bank or financial institution.

      Moreover, placing an initial fraud alert and requesting a copy of your credit file from credit agencies are important as well. Please refer to our guide to more information on how to deal with identity theft.

      You can also get help from iDcare, a free government‑industry service which works with you to develop specific response plans to reduce the risk and impact of identity fraud.

      I hope this has helped.


  9. Default Gravatar
    Kirsten | May 19, 2017

    I want to pay off $1000 debt on a C/C (currently at 22% interest) and am wondering what would be the best way to do that? Personal loan or low rate C/C? I’m on govt. benefits as well as having a low income job. Will any company look at me?

    • Staff
      Harold | May 22, 2017

      Hi Kirsten,

      Thank you for your inquiry.

      Unfortunately, we cannot recommend what is best for you. Our company is a financial comparison website and general information service designed to help consumers to make a better decision. Please note we do not represent any company we feature on our pages.

      There are various ways on how to deal with your credit card debt. You may want to consider the following option/s.
      How to Pay Off Credit Card Debt Using the Snowball Method
      5 Easy Tips To Help You Pay Off Your Credit Card Debt

      I hope this information has helped.


  10. Default Gravatar
    Andrew | May 17, 2017

    My score is 896 why is it not higher as never had issues and mostly paid earlier than necessary?

    • Staff
      Harold | May 17, 2017

      Hi Andrew,

      Thank you for your inquiry.

      In general, 896 is considered as excellent score. You can understand more about your credit score through this page.

      I hope this information has helped.


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