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Call us:

1300 FINDER (346 337)

(02) 9299 7602


You can find our office here:

Level 10/99 York St, Sydney NSW 2000


Contact for all media enquires:

Bessie Hassan
Bessie Hassan
Head of PR Australia and Money Expert
bessie.hassan@finder.com@bessie_hassan/in/michhutchison
+61 402 567 568

Contact client requests and questions:

Greg Silver
Greg Silver
Head of Client Services
Email Greg Greg's LinkedIn+61 2 9299 7602

Someone from the team will take your call during office hours (8am - 6pm weekdays, AEST) on 1300 FINDER (346 337) / (02) 9299 7602.
You can also try us on social media, pop by our offices or leave us a comment at the bottom of any page.

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820 Responses to Contact Us

  1. Default Gravatar
    Guy | May 23, 2017

    Good morning

    I was wondering if you could help me. I currently have a Good credit score, but would like to know how i could improve this?

    thank you

    • Staff
      arnold.salas@findercrew.com | May 23, 2017

      Hi Guy,

      Thanks for your inquiry.

      Here are Five ways to improve your credit rating.
      Learn about the five key factors that affect your credit rating and other tips to improve your score.

      Hope this information helped.

      Cheers,
      Arnold

  2. Default Gravatar
    Brendan | May 22, 2017

    What if someone has used my name and it has affected my credit

    • Staff
      Liezl | May 23, 2017

      Hi Brendan,

      Thanks for reaching out.

      If you believe you have had your identity or parts of your personal information stolen, then it’s important to act quickly. You have to report it immediately to the police as well as to your bank or financial institution.

      Moreover, placing an initial fraud alert and requesting a copy of your credit file from credit agencies are important as well. Please refer to our guide to more information on how to deal with identity theft.

      You can also get help from iDcare, a free government‑industry service which works with you to develop specific response plans to reduce the risk and impact of identity fraud.

      I hope this has helped.

      Cheers,
      Liezl

  3. Default Gravatar
    Kirsten | May 19, 2017

    Hi,
    I want to pay off $1000 debt on a C/C (currently at 22% interest) and am wondering what would be the best way to do that? Personal loan or low rate C/C? I’m on govt. benefits as well as having a low income job. Will any company look at me?

    • Staff
      Harold | May 22, 2017

      Hi Kirsten,

      Thank you for your inquiry.

      Unfortunately, we cannot recommend what is best for you. Our company finder.com.au is a financial comparison website and general information service designed to help consumers to make a better decision. Please note we do not represent any company we feature on our pages.

      There are various ways on how to deal with your credit card debt. You may want to consider the following option/s.
      How to Pay Off Credit Card Debt Using the Snowball Method
      5 Easy Tips To Help You Pay Off Your Credit Card Debt

      I hope this information has helped.

      Cheers,
      Harold

  4. Default Gravatar
    Andrew | May 17, 2017

    My score is 896 why is it not higher as never had issues and mostly paid earlier than necessary?

    • Staff
      Harold | May 17, 2017

      Hi Andrew,

      Thank you for your inquiry.

      In general, 896 is considered as excellent score. You can understand more about your credit score through this page.

      I hope this information has helped.

      Cheers,
      Harold

  5. Default Gravatar
    Ken | May 16, 2017

    Where do I find the LG tv deal that is apparently $25?

    • Staff
      Liezl | May 16, 2017

      Hi Ken,

      Thanks for your question. Just to confirm though, finder.com.au is financial comparison website and general information service and we do not represent Click Frenzy.

      In order to find the headline deals such as $25 LG TV, you need to register with Click Frenzy online in advance. Thier subscribers are notified through email whenever certain banners will appear on the site. Since these are in limited numbers only the first ones to click through get the deal. Although non-subscribers can participate in the sale, but only subscribers can access the 99% off deals.

      Cheers,
      Liezl

  6. Default Gravatar
    Nat | May 16, 2017

    How did I get a bad credit score?

    • Staff
      arnold.salas@findercrew.com | May 16, 2017

      Hi Needhamn49,

      Thanks for your inquiry.

      Your credit file contains a range of information about your credit history. This information can be positive, such as a history of always making timely repayments on your car loan, but it can also be negative. it’s this negative information that can produce a bad credit rating.

      Missed repayments, loan defaults, debt agreements and bankruptcy details are collected by credit-reporting agencies and can all feature in your credit file. The agencies then use this information to calculate your risk as a borrower, with this risk reflected as a credit score.

      But what is a bad credit score? Australia’s largest credit reporting bureau, Equifax (formerly Veda), uses your credit history to generate a score out of 1,200. A score from 0 to 509 is classed as below average and means it’s “very highly likely” that an adverse event will be recorded in your credit file in the next 12 months. Meanwhile, a score of 726-832 is very good while 833 or above is excellent.

      Hope this information helped.

      Cheers,
      Arnold

  7. Default Gravatar
    Fairlie | May 15, 2017

    How do i get my credit score i go to privacy policy and i cant click on anything ?

    • Staff
      Harold | May 15, 2017

      Hi Afgalbraith,

      Thank you for your inquiry.

      You can request for your free credit score through this page.

      I hope this information has helped.

      Cheers,
      Harold

  8. Default Gravatar
    Rin | May 11, 2017

    Does an excellent credit score make it easier to get a phone plan or a credit card. I thought I had a few marks on my credit report but have just found out I have an excellent score. I’m waiting for my credit file to arrive still. Just curious if the phone companies or Harvey Norman etc go off your score or credit file
    Thank you

    • Staff
      arnold.salas@findercrew.com | May 11, 2017

      Hi lorindaannbeveridge,

      Thanks for your inquiry.

      Yes, it does, an excellent credit score greatly improves your chances in applying for any lender or provider. I would suggest maintaining your current credit score, this will serve as a good reference for your future financial transactions.

      Hope this information helped.

      Cheers,
      Arnold

  9. Default Gravatar
    rob | May 10, 2017

    hi Anndy Lou. Thank you for your quick response.. Can you tell me how much further would be cut from my loan, if I payed an extra $50 per fortnight to the already $100 I am currently paying..Cheers Rob.

    • Staff
      Anndy | May 11, 2017

      Hi Rob,

      Thanks for your question.

      Using our extra loan repayment calculator, given your existing loan is about $154,000 with a loan term of 15 years, if you have an extra repayment of $150 fornightly, you will be able to save about 4 years and 3 months on your loan term. Kindly note that this is just an estimate and should be used as an indication only.

      Cheers,
      Anndy

  10. Default Gravatar
    Tushar | May 10, 2017

    I am trying to clear my debts but as i am international student i am unable to work more than 20 hr a week and i am not able to get any loan so i can clear my debts please suggest me anything to clear my debts?

    • Staff
      arnold.salas@findercrew.com | May 11, 2017

      Hi Tushardutta04,

      Thanks for your inquiry.

      Here are some tips for clearing your credit card debt.

      Pay more than the minimum. While banks only require you to make the minimum repayment of 2%, you shouldn’t base your monthly repayments on this. If you only repay the minimum, the rest of your debt will collect interest and continue to grow each month. You should always pay as much as you can, but paying your balance in full is ideal. If you don’t think you can do this, consider how much debt you have, set yourself a date to clear your debt by and consider how much you’d need to pay each month (plus interest) to repay the entire balance.

      Pay your high interest debts first. This is only relevant if you have multiple debts. In the event you do, paying off the one with the highest interest first ensures that you save on interest costs over the long term. Credit cards automatically direct your repayments towards the debt with the highest interest rate, so that’s also important to remember when making repayments.

      Conduct a 0% balance transfer. If you’re struggling to repay your debt, consider getting a 0% balance transfer credit card to buy yourself some interest-free time. You can use these cards to transfer existing debt to a new card with a promotional 0% rate on balance transfers. After the promotional period ends, a higher revert rate will apply to any remaining balances, so you should do your best to pay the balance in full to avoid interest costs. If you divide your debt by the number of months available in the promotional offer, then you’ll know how much you need to repay each month to clear the debt before the 0% offer ends. So, if you have a $5,000 debt and the promotional offer lasts for 18 months, you’ll need to repay approximately $277 each month to clear the balance in full and avoid interest.

      Negotiate with your credit card provider. Talk to your card company if you’re having difficulty making repayments. They are often open to discussion if you’re experiencing temporary hardship and may reduce or freeze interest fees or agree to a more flexible repayment plan.

      Seek help from a financial counsellor. Financial counselors can provide free and confidential professional advice, which may be exactly what you need to start solving your money problems. The debt management skills you learn will also prove beneficial in the long run.

      To view the full guide, you can visit this page – https://www.finder.com.au/how-to-avoid-massive-student-credit-card-debthttps://www.finder.com.au/how-to-manage-your-debt#howtopayoffpersonalloan -

      Hope this information helped.

      Cheers,
      Arnold

    • Staff
      Harold | May 11, 2017

      Hi Tushardutta04,

      If you want to repair your credit history you may consider reading this page.

      I hope this information has helped.

      Cheers,
      Harold

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