Home Insurance Finder™

Need protection for your home, contents or both? Compare policies for March 2017.

A home insurance policy is a contract taken out to protect your house and its contents from damage and events like fire, burglary and natural disasters. It combines building insurance and contents insurance in one cost-effective package, and often includes liability cover to pay legal and medical costs if visitors are injured at your home.

Remember to check for discounts before selecting a policy, as these can make a considerable difference to the cost of home insurance.

Compare home insurance policies from Australian brands and apply securely

Details Features
Gold Home and Contents
Gold Home and Contents
Save 30% on cover when you purchase a Gold Home and Contents policy online.
  • Cover for surrounding garages, verandahs and fences
  • Cover for your contents
  • Cover against theft, storm and rainwater, fire and more
  • Temporary accommodation
Go to site More info
Home & Contents Insurance
Home & Contents Insurance
Protect your property and possessions from fire, theft and bad weather. Save 30% when you purchase cover online.
  • 24/7 Phone & online claims service
  • Covers the cost of rebuilding or repairing your home
  • Covers in-home contents and contents away from address
  • Choice of excess options
Go to site More info
Home and Contents
Home and Contents
Save 30% and receive 5,000 Velocity Frequent Flyer Points when you purchase new Virgin Home and Contents Insurance Price Saver online. T&Cs apply.
  • Up to $20 million legal liability cover
  • 21 day money back guarantee if a claim has not been made
  • Optional extras on offer
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Home and Contents Insurance
Home and Contents Insurance
Receive 30% off Dodo home and contents insurance when you purchase cover online.
  • New for old replacement cover
  • Automatically insured for fire, storm, rainwater and theft
  • Adjustment of sum insured at renewal
  • $20 million legal liability benefit cover
Go to site More info
Building and Contents Insurance
Building and Contents Insurance
Up to a 19% discount on policy if home is occupied day and night. Terms and conditions apply.
  • Cover for loss or damage by theft, attempted theft
  • Cover for damage from accidental fire
  • Optional burnout of electric motors
  • Optional accidental damage cover
Go to site More info
Comprehensive Building and Contents
Comprehensive Building and Contents
Up to 20% discount for combined Home and Contents purchased online. Price freeze cover for up to two years and receive 6000 bonus Woolworths rewards points. Terms and conditions apply.
  • $8,000 cover for outdoor contents
  • $10,000 cover for home office contents
  • Accidental damage cover
  • Emergency accommodation cover
Go to site More info

What does home and contents insurance cover?

The following options are available with most home and contents insurance policies. Some will always be included while others are optional or might not even be available. Ideally you should get a household insurance policy which covers everything that could realistically happen. The more likely it is to happen, the more it will raise your premiums. Choose what you need to be protected from.

OptionWhat it meansWhat it typically does not cover
FloodAny area that is normally dry land being covered by water, such as burst river banksHouse flooding from leaky roofs, tsunamis, storm surges, high tides and other ocean movements
FireDamage caused by burning, including from lightning strikes that start firesCigarette burns, arcing or isolated scorch marks. It only covers fires that have spread. Typically does not cover arson
StormExtreme weather conditions including high wind, heavy rain, lightning and more. It usually only covers direct damage from theseFires caused by lightning, landslides caused by heavy rain, flooding caused by strong waves and similar exemptions
EarthquakeDamage caused by seismic activity, usually including tsunamis and direct structure damageDamage that occurs too long after the earthquake, such as a home that was damaged but only collapsed several days later
Actions of the SeaWaves, high tides and ocean movements not caused by extreme weatherTsunamis, storm surges, coastal erosion
LightningDamage caused as a direct result of lightning strikesElectrical damage from power surges or failures, including loss of income
ImpactDirect impact damage such as from falling trees and power lines, satellite dishes, space debris or objects thrown from a trailer or carDeliberate impacts made by people, cars crashing into your property and anything not mentioned in the policy
Vandalism and Malicious DamageDeliberate property damage caused by defacing or otherwise damaging propertyAny actions by a person who lives at that address or is included in the insurance policy
Theft and Attempted TheftStolen property and damage done for the purpose of the theft such as broken windowsLoss of income, incidental property damage, theft by someone who was there with your consent
Escape of LiquidDamage caused by and the repair of leaks from burst pipes, swimming pools, aquariums and almost anything elseWear and tear damage caused by liquid, water damage caused by gradual leaks, mold and similar
Alternative AccommodationA temporary place to stay if you can’t live in your home after it’s been damagedAnything beyond a certain cost. This is usually something like 10% of the total sum insured
Homeowners LiabilityMedical costs from injuries suffered by people on your property, such as a guest falling down the stairs or a gardener being bitten by your dog, and related legal costsInjuries that occured outside the property, or costs beyond a certain maximum amount
Loss of IncomeLoss of income from damage to your home or possessions, such as theft of home office supplies or trade toolsLoss of income from injury, illness or other causes

Exclusions you will find in most home insurance policies

These are typically not covered by insurance companies because the costs are too unpredictable or the risk level is too high. However, if you do want coverage from some of these it may be possible to find a policy that covers them.

  • Wear and tear, and gradual deterioration such as mold, rust, gradual erosion and more
  • Actions of the sea in high risk coastal areas
  • Nuclear, biological and chemical spills or pollution
  • Any injuries or damage incurred by the policyholder while doing anything illegal, including possession of unlicensed firearms, dangerous dogs, illicit drugs and anything else
  • Any costs related to stress, anxiety, discomfort or inconvenience following an incident
  • Power surges unless they were caused by an insured event
  • Any deliberate damage caused by you
  • Damage caused by shoddy renovations or home construction, unless the builder was approved by the insurance company
  • Sentimental value of items
  • Damage to gardens or landscaping

Conditions that may result in exclusions

If you are found to be responsible or at fault, insurance providers may not be pay claims even if the event itself is covered. These may be things like:

  • Theft of unsecured items, such as from unlocked homes.
  • Damage to a home which looks unoccupied.
  • Illegally or improperly storing dangerous materials such as explosives on your property.
  • Damage caused by failure to properly maintain buildings or possessions.

The Australian Bureau of Statistics estimates that 1.8 million Australian households, or 23%, have no home and contents insurance.

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What should I look for in an insurance policy?

There are two main ways of paying claims on building. When reading over an insurance policy, look at which of the two it specifies.

  • Total replacement covers all the costs of restoring your home to the way it was before an event, so you don’t need to worry about any difference between the cost of this and the amount you were insured for. This is particularly useful because the price of materials and construction, temporary accommodation and basic necessities can go up in times of disaster. Total replacement is not always available.
  • Sum insured is more common, and refers to a specified dollar amount chosen by you. The sum insured should ideally be how much it would cost to rebuild your home exactly how it was, and replace all your possessions.

For contents, there are also two main ways of paying claims.

  • New for old: Replaces your belongings with equivalent new ones or pays the value of new ones.
  • Replacement: Is a policy that will pay the actual value of lost items, subject to depreciation.

Building codes

If building codes have been updated since your house was built, it may cost more to reconstruct it today.

Other important features to look at include:

  • Limits: The limits are the maximum amounts that will be paid for certain things. The total limit is typically the sum insured, but more specific limits will apply to other things. For example, an insurance policy might have a $1,000 per item limit for jewellery, which means they will only pay up to that amount for each separate item of jewellery. They might also have something like a $20 million limit for legal liability, or a $20,000 limit for impact damage.
  • Flexibility: This is the freedom to adjust your policy to suit changing circumstances. Some products will only let you adjust your cover at renewal time, but if your circumstances frequently change this might not work for you. One of the most common flexibility features is variable excesses. The excess is a fee you have to pay when making a claim. Variable excesses are the option of choosing higher excess for lower premiums, or lower excess for higher premiums.
  • Flexible limits are the ability to choose a level of cover that’s right for your needs, even it’s outside the typical range. For example, the default limit might be $1,000 per item of jewellery, but each of your jewellery items costs $2,000. In this case flexible coverage can let you raise the jewellery per item limit from $1,000 to $2,000. This will also raise your premiums.
  • Exclusions: These are things not covered by the insurance policy, or conditions under which you cannot make claims. For example, a home insurance policy might not cover damage to a furnished home if it was left empty for more than 30 days but will cover it in an unfurnished home. All household insurance product disclosure statements (PDS) will have an exclusions section to make them clear. Don’t shop by price alone. The best home insurance policy is one that covers you well and has lower premiums. It’s worth paying more for one that covers you thoroughly.

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How do I find the best household insurance policy for my needs?

Everyone has different home and contents insurance needs. To find the one that’s right for you:

Calculate the sum insured. The sum insured is the amount that your policy would pay out if you lost everything, and it should ideally be the total value of your house and possessions.

Most insurers have calculators on their website to help you estimate your sum insured.

  • Insurers will assess your home's value in the event of a claim. If your sum insured is too high, your policy will only pay out the actual value.
  • If your sum insured is too low, your policy will pay out less than the total value of your home and belongings.

Calculate your own sum insured and use calculators provided by insurance companies, then compare their figures with the sum you've arrived at. If there’s a big difference you should review your home and contents in more detail. You can find more information on calculating your sum insured in the FAQ. Alternatively, you might get total replacement which covers the value of what was lost, regardless of any sum insured.

Avoid being underinsured. The simplest way to avoid underinsurance is with a total replacement policy or an extended cover option where available. Extended cover will pay out a certain additional amount on top of the sum insured to cover unexpected costs, usually an additional 20-30%. You can try following a few steps to avoid underinsurance.

  1. Consider additional expenses involved when something happens. This includes paying for removal of debris, architect or construction fees, administration costs, building material expenses, cleaning up after events, and other associated costs.
  2. Think about how prices will change following events. For example, widespread disasters will typically cause prices of accommodation, construction materials, and essentials to go up.
  3. Check to see whether or not your insurance policy covers these extra costs as part of the sum insured, where you will need to include them, or as additional expenses on top of the sum insured.
  4. Carefully look at what additional costs are included as this varies widely between different home insurance policies. When things that are not included you will need to foot the bill yourself.

Decide what you want covered. Choose which risks you need protection from. Remember that you will only be covered for things specifically listed in the insurance PDS. Consider everything of value and all potential risks including natural disasters, accidents, crime and medical or legal liability.

Compare Policies. You must know your desired sum insured, unless you're opting for total replacement, and what you want covered before choosing a policy. Consult a number of different insurance companies to compare home insurance options. If there are any details you’re not completely sure of, you should ask the insurance company about them. Look at a variety of reviews to try to get a sense of how easy it is to make claims, and ask people you know who have had experience with insurance companies that you’re considering. Insurance companies provide different types of coverage and levels of service in different areas.

A review of a company’s Queensland branch might not be applicable for Sydney. Try to find reviews from your area.

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How can I get lower household insurance premiums?

There are many ways to lower your costs.

  • Consider increasing your excess. Some insurance companies give you a measure of control over excesses, also known as deductibles, which are fees that you must pay for making a claim. This fee is subtracted from the payout. Sometimes you can choose to increase your excess and pay less in premiums.
  • Don’t make claims you don’t need. It’s not unusual for insurance premiums to increase whenever you make a claim. Consider not claiming on damaged, destroyed or stolen low value items and keeping your premiums lower as this can save you money in the long run. The higher the value of the claim, the more your premiums will go up.
  • Have good home security. If you’re at lower risk of crime or vandalism, insurance companies will often recognise this and give you reduced premiums.
  • If possible, subscribe annually rather than monthly. This basically gives you a ‘bulk discount’ on insurance but means you’re locked into the contract for a 12 month period and will need to pay larger lump sums, but less in total.
  • Keep a running inventory of all the major possessions you own and how much they’re worth. This lets you get the cover you need without paying too much whenever you renew your insurance.
  • Maintain your property well. This reduces the chances of you needing to make a claim and keeps your premiums low.
  • Smoke alarms, storm shutters, reinforced building materials and more can reduce your premiums, particularly if you live in an area that’s susceptible to particular types of weather damage.

Always read your home insurance renewal policy closely. Your home and contents insurance provider may be raising premiums regularly. It might be time to switch providers and find a better deal.

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What should I avoid doing?

Most home insurance traps can be avoided by knowing exactly what you’re paying for. You should avoid:

    • Incomplete coverage: Having a sum insured that’s too low, or an insurance policy that doesn’t protect against all the things your home is at risk from.
    • Leaving your policy as it is: Remember to update your home and contents insurance policy if there are any changes. For example, if you've extended your house or acquired valuable items.
    • Paying for things you don’t need: Earthquakes are impossible in some places, and the odds of experiencing flooding on a mountaintop are slim to none, but that doesn’t mean insurance companies won’t try to include those.
    • Low limits: Most policies will have limits for certain things. These might be size limits, such as up to 500m of fencing, or dollar value limits such as up to $5000 worth of jewellery. Make sure these limits aren’t too low.
    • Not having records: Keep thorough records of everything you want covered. Clear photographs of possessions in their usual location are recommended. Receipts and other proof of purchase can act as records of their value. A frequently updated electronic spreadsheet that lists all your items by room is an easy way to keep track of possessions. Ideally it should be stored in such a way as to be accessible even if your home is destroyed.

Tell it like it is

You must be honest with your insurer. Making a false claim by adding fictitious items to a list of lost or damaged goods is illegal.

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The good and the bad of home and contents insurance

The good:

  • It is important, and means you won’t need to start from scratch if you lose everything.
  • It is usually flexible and allows you to add or reduce your cover as circumstances change.
  • It covers both your home and possessions and is usually more cost effective than insuring them separately.

The bad:

  • Not all natural disasters are covered by the insurance companies (such as hurricane, flood and earthquake) or they are covered partially.
  • Most brands will require you to pay an excess in the event of a claim.
  • You need to accurately calculate the sum insured, or you could get partial compensation, or pay more to get less.

Uninsured Mansions in Sydney Storms

Beachside homeowners in Sydney’s Collaroy area thought they were well protected by home insurance when storms wracked the city in June 2016. The combination of a king tide, heavy winds and coastal erosion collapsed people’s backyards, decks and ocean-facing rooms into the surf.

After the storm, when the time came to claim on their home insurance policies, residents were stunned to discover that they weren’t covered against this eventuality. It didn’t qualify as flooding or storm damage, but rather as an action of the sea. This was largely because of the king tide, a regular yet infrequent ultra-high tide which was deemed to be the main culprit, rather than the storm surge or waterlogged ground. Even more surprising, it quickly became apparent that most insurers only offer coverage against actions of the sea in inland areas, but not on the coast.

Coastal homeowners who had specifically sought coverage against actions of the sea may have been refused because the insurance companies had deemed the risk levels to be simply unacceptable. The 2016 Sydney storms highlight the need for revised insurance regulations to make sure all homeowners can find the level of protection they need. It also highlights the importance of reading the fine print, pressing the insurance company for clear details and proactively knowing the risks that your home is facing. If an insurance company doesn’t want to offer you a certain type of cover, it might mean you need it the most.

How much does home insurance cost and is it worth it?

Policies will vary, and whether it's worth it depends on your specific circumstances and needs. However, even if you only ever make one claim, years after taking out a policy, there's a good chance it's well worth it. The table below is based on the average prices from several insurance companies for $500,000 sum insured, and roughly shows how widely they can vary between states. Prices will vary widely within a state, depending on which risks are present in an area.

Example Yearly Cost$1,600$1,450$950$1,200$1,100$1,050

The amount you spend on home insurance varies enormously depending on the sum insured, location and level of coverage and any discounts you may be getting. If you think you’re paying too much, get quotes from a different provider.

Some of the other factors that can affect the cost of your policy include:

  • Lower premiums for bundling your cover, instead of getting separate building cover and contents insurance policies
  • Lower premiums if someone is usually at home during the day
  • Lower premiums if your home is never left unattended for extended periods
  • Lower premiums for a home that's more resistant to fires, severe weather, break-ins and other hazards
  • Lower premiums for having a few or no previous home insurance claims

How insurers categorise homes

Home insurance providers will often put your home into different categories when formulating your quote.

The period of your home. Insurers will often categorise your home according to when it was originally constructed.

  • Victorian (1840-1890)
  • Federation (1891-1913)
  • War (1915-1945)
  • Post War (1946-1959)
  • Contemporary (Project style and 1960-Present)

The style of your house. Some insurers may categorise dwellings based on architectural features such as its overall design complexity, presence of permanent features like inbuilt entertainment systems, as well as specific features such as:

  • Granite kitchen bench tops
  • Porcelain tiling
  • Frameless shower screens

The land your home is on. Slope, for example, will often be categorised as follows:

  • Flat
  • Gentle slope (5 degrees)
  • Moderate slope (15 degrees)
  • Severe slope (35 degrees or more)
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The most common home insurance claims and how to avoid them

Water damage, fire damage, storm damage and household accidents are four of the biggest and most costly hazards you might face. Depending on how they occurred, you might not be protected even with comprehensive cover. Fortunately there are a lot of ways to minimise these risks.

Water damage

A lot of things around the house can cause water damage, from plumbing to humidity to blocked gutters.

  • Regularly check under sinks, at washing machine connections and anywhere else you have pipes. Avoid flushing foreign objects down toilets and make sure you address any signs of a leak as soon as possible, because even a small leak can cause an exponentially growing amount of damage over time.
  • Keep an eye out for mildew and mold and try to scrub it away as soon as possible. It’s a common effect of Australia’s warm climate but can also be a sign of internal water damage as in the case of rising damp. If mold keeps appearing in a well ventilated room, it could be a leak that you don’t know about. Ignoring these issues can count as a failure to adequately maintain the home, which can be used to reject insurance claims.
  • When handling mold and water damage, go all out. Sponge or mop away as much as possible and open windows to speed drying. Remove rugs and let them dry. Doing everything you can to handle these issues reduces claims and keeps insurance costs down.

Water damage is not the same as flooding, and policies will often cover flooding differently.

Fire damage

Between bushfires, gas, electricity, smoking and flammable materials around the home, it’s worth being prepared for this eventuality. Fire causes relatively few injuries and deaths, but a lot of property damage.

  • Don’t overload power points and switch off appliances when not in use.
  • Have at least one fire extinguisher in the home and know how to use it.
  • Install enough smoke alarms in your home and test them regularly. Some insurance companies will offer reduced premiums if you maintain functional smoke alarms. However, if there is a fire and the alarms are non-functional you will likely not be able to claim insurance.
  • If you have an old gas or oil heater, consider upgrading. The safety benefits are typically recognised by home insurance providers in the form of reduced costs.
  • Do not cover heaters. Neglecting the warning signs on appliances can leave you unable to claim insurance, or only able to claim greatly reduced amounts if you are found to be at fault.

Storm damage

An increasingly common cause of damage and source of insurance claims, it makes sense to take steps to ensure your home is protected from storm damage.

  • Protect your windows. Broken windows are extremely common, while glass shards lost in carpets indoors can cause serious injuries later on. If you live in an area that’s prone to storms it can be worth investing in shutters to protect the windows.
  • Australia has seen a lot of hail storms in recent years. They can cover an enormous area and do staggering amounts of property damage. Most homes easily cope with milder hail storms, but particularly severe ones can shatter roof tiles, break windows and more. If you have reinforced roofing or storm shutters you may be able to get some form of insurance discount.

Household accidents

An important part of protecting yourself from personal injury claims is demonstrating that you’ve taken all the right precautions.

    • Make sure outdoor stairs are well lit. You may be held responsible if visitors injure themselves where there’s no lighting available.
    • Do you have a dog? Having your dog complete a certified behaviour training course can reduce your liability in the event that it bites someone. If your dog bites someone without passing a training course you’re more likely to be held liable, even if it was provoked.
    • Trampolines, swimming pools and backyard playgrounds cause countless scrapes and bruises, but also more serious injuries. Swimming pool fences and signage, which are legal requirements, trampoline padding, and adult supervision (also a legal requirement) on the playground can make it clear that you’ve taken all the right steps.

Answers to all your home insurance questions

Choosing a policy

Q. Do I need home insurance if I'm renting?

If you are renting a property, including shared accommodation, you can get renters insurance to protect your belongings instead. The structure itself can only be insured by the owner, or landlord.

Q. Do I need home insurance if I'm a landlord?

If you own a rental property as a landlord, you can get cover for the building, and the actions of your tenants, in the form of landlord insurance.

Q. Can I get home insurance deals?

Q. How do I calculate how much cover to take out?

  • The most accurate way is with an independent valuation, but online calculators are also useful. The value of the building is how much it would cost to rebuild today, exactly as it was. Do not include the value of the land.
  • Keep an updated written inventory of major possessions. To start with, you should do a room-by-room inventory, or a video walkthrough of each part of the house. Remember to include attics, garages and sheds. Electronically storing this information and backups in a safe place reduces the odds of it being lost if your home is.

Q. Is there an easy way to get a home insurance estimate?

Using online calculators is generally one of the easier ways to estimate your home's value. The more thorough it is, the more accurate it is likely to be. Try to find a calculator that asks you a lot of questions, specifically your postcode, whether your home is build on a slope, when it was built and the overall quality of its internal fittings.

Q. How much do my premiums increase when I make a claim?

    • When you make a claim, your premiums will tend to increase. The amount they go up depends on the value of the claim. The more you’re claiming, the more they increase.

Q. What counts as the building, and what counts as contents?

Generally, the building part of your home insurance policy refers to the structure itself and any permanent fixtures, such as built-ins, light fixtures and similar. Contents generally refers to anything that is typically inside your home and can be removed.

Q. Are rental items covered by my policy?

  • Generally they are if rented with an official, signed agreement. Borrowed items generally are not. This may vary and should be covered in the PDS

Q. Are carpets and blinds part of the building or the contents?

    • If it’s a permanent fixture it’s part of the building. If it’s removable it’s part of the contents. Carpets and blinds can be ambiguous, but this should be clarified in the insurance PDS. When in doubt, ask the insurance company.

Q. Are items covered in the contents policy covered away from home?

  • Not by default. You will need to have portable contents insurance for accidental loss or damage outside your home.

Q. Can I get home insurance for buildings under construction?

Yes. You can get owner builder insurance to cover your the structure while it's still under construction, as well as yourself from liability issues.

Q. Can I get home insurance before settlement?

Yes. You are generally able to get home insurance for a building that you are the legal owner of, regardless of whether or not you are currently inhabiting it.

About home insurance

Q. Is mandatory flood cover included?

        • Mandatory flood cover refers to the practice of including flood insurance in all policies, even those that are at practically no risk of flooding. The extra cost of mandatory flood cover should depend on your personal risk of suffering from floods, but some customers have found this inclusion to be raising their premiums excessively, even if they live in places that are at practically no risk of floods. Ask your insurance provider for a breakdown of premium costs to find out how much you’re paying for flood cover.

Q. What exactly is covered by flooding?

        • If places that are usually dry land are underwater, then it’s flooding. Flooding does not include homes being soaked by burst pipes. This can vary though, so check the insurance PDS and if in doubt, ask the insurance company.

Q. is home insurance tax deductible?

Home insurance premiums can be tax deductible when you pay premiums annually.

      • If your annual home insurance premiums are less than $1,000, you can claim it as a deduction when your policy period extends beyond Jan 1 next year.
      • If your annual home insurance premiums are greater than $1,000 you may only claim it as a single-year tax deduction if paying premiums for a period of less than 12 months in advance, such as if you pay it partway through the year. Otherwise, you have to split it across two years.

Q. Do I have to record all my belongings individually or can I group them together?

        • You can bundle items together, or price them separately. Most home insurance policies will ask you to record collections of things like DVDs or stamps. Ask your insurance company for more precise details if you’re unsure.

Q. Does home insurance cover termite damage?

Home and contents insurance policies do not typically cover termite damage. Damage from vermin and insects is a commonly excluded, and some insurers may decline to cover a home if there are signs of termite damage. Preventative pest control is a more effective way to protect your house from termites, and it can be a good idea to take this step prior to your home being assessed for insurance purposes.

Q. Can I adjust my policy in the future?

    • Yes. Some insurance companies will only let you adjust your policy at renewal time, while others will let you do it at almost any time. Sometimes different policies from the same insurer will have different conditions under which you can adjust the policy. If you’re unsure, check the PDS or ask the insurance company.

Q. I have high value items. Are they covered by my contents insurance?

  • If it’s a standard home insurance policy, they are most likely only partially covered. You need to look at the limits listed in the PDS to find out how much of their value is covered, or how many of them are covered. You may wish to purchase additional coverage if you don’t have enough.

Q. Is accidental damage caused by me covered?

    • Not automatically, but it can usually be added as an extra option. This is not just for you, but also for anyone who lives at your address or is included in your insurance policy.

Q. I am building a brand new house. When can I insure it?

    • When the Certificate of Handover is provided by your builder.

Q. What’s involved in a home insurance policy renewal?

    • At renewal time, which is usually monthly, twice yearly or annually, you’ll get a notice from your insurance company which details the amount payable and the next steps. This is a good time to adjust your cover and make adjustments for new possessions or additions to the home.

Q. Will I have to pay two excesses for a building and contents claim?

    • Generally not, as long as you are claiming on both for the same insured event.

Q. What if the home itself is defective?

    • It usually depends on whether or not you knew about it. If you knew there was an issue but took no action then you are probably responsible for the costs. If you didn’t know there was an issue, such as if you bought a home from someone that didn’t disclose broken roof tiles to you, then you are probably not responsible for the costs.

Dealing with insurance companies

Q. What should I do if my premiums suddenly increase?

    • A frequent complaint regarding insurance providers is that they will suddenly raise premiums. If your premium has suddenly increased without explanation you should contact the insurance company and see whether or not it’s a mistake. They must explain increases if asked. From there you are can either try to renegotiate a lower premium or take your business elsewhere.

Q. How do I make a claim?

    • Contact your insurance company as soon as you can to let them know you’re making a claim. You will usually be required to fill out a claim form, and in the event of large loss they will generally send someone around to assess the situation.  Be honest, and keep all the appropriate documents and evidence to support your claim, such as photographs, video walkthroughs of the home, receipts, etc. Cooperate with your insurer and assessors however you can to make the claim go as smoothly as possible. Read a step by step guide to home insurance claims to learn more.

Q. How and when do I contact the home insurance ombudsman?

You can contact the Financial Ombudsman Service (FOS) if you are unable to resolve a dispute with an insurance provider. You should first try to go through them to resolve the issue, but if you are unable to reach a resolution, you can take it the FOS. They can pass judgment about whether or not an insurer has breached the terms of their policy. This is only possible for registered and legitimate insurance providers who are FOS members. All of the insurers listed on this page are FOS members.[/accordion]

Q. Where do I get a home insurance cover note?

From your insurer. Not all providers will offer home insurance cover notes, and will instead simply pass over a certificate of insurance to signify when your cover starts.[/accordion]

    • If you leave your home unattended for short periods there’s no problem, but if you leave your home empty for more than 60 days, you should notify your insurer. Check your PDS for the exact details.

Q. How do I show proof of ownership and proof of loss when making a claim?

    • For proof of ownership, you’ll need receipts, credit card records or something else which shows that you made the purchase and the value of the item. For proof of loss you can use things like police records, photographs or other evidence. The insurance company will often send someone around to verify the details.

Q. What happens if the insurance company won’t pay?

  • There are a lot of conditions under which an insurance company may refuse to pay out. They will tell you why, but if you disagree then you should first contact the company and try again. If you still feel that you are owed then you can seek the opinions of a professional third party or take legal action.

Q. How do I cancel my insurance policy?

    • All policies will let you cancel rather than renew when the time comes. Only some, however, will let you cancel at any time. To do so, notify your insurance company.

Q. Can I start cleaning up before the insurance assessor arrives to inspect the damage?

    • Yes, although if you do so before the assessor arrives you should take photographs or video the damage first. Don’t throw away damaged items until the assessor has seen them, unless it’s a health hazard.
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19 Responses to Home Insurance Finder™

  1. Default Gravatar
    Sarah | February 11, 2017

    If your part of a body corporate, why is it so hard to get home and contents insurance?

    • Staff
      Zubair | February 14, 2017

      Hi Sarah,

      Thanks for getting in touch. finder.com.au is a comparison service and we are not permitted to give personalised financial advice. You may find our strata insurance article helpful. On this page, you’ll also find an inquiry for our brokers, who may be able to help you with your question.

      All the best,

  2. Default Gravatar
    Jack | February 9, 2017

    I have cracks inside my home high in the walls near where the walls meet the roof, also cracks on corners,and some in the cyprock ceiling, and
    walls are brick and render walls, building inspector told me it was from the plats the roof sits on from high winds shifting it, been insured for over 30 years with the some insurer, they have rejected to pay my claim, what should I do?

    • Staff
      Richard | February 9, 2017

      Hi Jack,

      Thanks for getting in touch. If you feel that you’ve been unfairly assessed, you can go through your insurers internal dispute resolution process. If after that you’re still unsatisfied, you can contact the ombudsman.


  3. Default Gravatar
    | November 19, 2016

    Why do you only show Hollard underwritten policies, plus you, under house and contents?
    Do you have a financial connection to Hollard?

    • Staff
      Richard | November 21, 2016

      HI Bruce,

      Thanks for your question. While Hollard is the underwriter of Woolworths insurance products, finder.com.au does not have a financial connection with Hollard. Out of our panel of home insurers, only Woolworths is underwritten by Hollard.

      I hope this was helpful,

  4. Default Gravatar
    CHERYL | May 26, 2016

    If I’m renting out my property do I need both home insurance and landlord insurance?

    • Staff
      Richard | May 30, 2016

      Hi Cheryl,

      Thanks for your question. finder.com.au is a comparison service and we are not permitted to provide our users with personalised financial advice. Landlord insurance covers many aspects your home (building) insurance wouldn’t cover a may include cover for home contents (your personal contents and not that of the tenant), storm damage, loss of rent and malicious damage. Every policy is different so you should review the policy document carefully before getting any cover.

      I hope this was helpful,

  5. Default Gravatar
    Jack | March 16, 2016

    Hi, buying a holiday home on the coast where I intend to reside 2-3 days a week. Also expect to rent out occasionally for short term holidays (Easter , XMAS, etc). Is normal Home & Contents policy OK in this situation?

    • Staff
      Richard | March 18, 2016

      Hi Jack,

      Thanks for your question. finder.com.au is a comparison service and we are not permitted to provide our users with personalised financial advice. If you are looking to rent your policy using a holiday letting service such as Stayz or Airbnb, you may find ShareCover interesting.

      I hope this was helpful,

  6. Default Gravatar
    Christine | February 19, 2016

    What is the BEST landlord Insurance to have

    • Staff
      Maurice | February 22, 2016

      Hi Christine,

      While we can’t recommend a specific product for you, you can compare from our panel of home insurance providers in the table on the page: https://www.finder.com.au/home-insurance

      You can also read from our provider reviews on the panel to the left as they may assist you in understanding what the policy offers.

      I hope this helps,


    • Staff
      Richard | February 22, 2016

      Hi Christine,

      Thanks for your question. finder.com.au is a comparison service and we are not permitted to provide our users with personalised financial advice. You may find our Landlord Insurance page useful.

      I hope this was helpful,

  7. Default Gravatar
    Sonya | January 3, 2016

    Hi , I am wanting insurance for my son’s laptop . This is for when he is using it outside the home. Accidental loss and damage . Travelling to and from school ?

    • Staff
      Richard | January 5, 2016

      Hi Sonia,

      Thanks for your question. Depending on your current home and contents policy, your son’s laptop may already be covered if you selected the portable items cover as an additional extra. If you did not, you may wish to contact your current provider and add it on as an additional extra. Both Westpac and Youi offer this type of cover as an extra.

      I hope this was helpful,

  8. Default Gravatar
    DENNIS | November 30, 2015

    I am looking for an insurer that will cover me for accidental house fire only. I don t want or need any other covers.

    Is there a company out there that can do this.

    • Staff
      Richard | November 30, 2015

      Hi Dennis,

      Thanks for your question. Normally you can find policies that cover building only, contents only or home and contents. Unfortunately, I am unaware of any insurers that would offer a fire only policy.

      All the best,

  9. Default Gravatar
    Kerry | September 7, 2015

    I want to insure a house only on our farm,the rest of the property is used by a neighbour and he has his own insurance on that

    • Staff
      Maurice | September 7, 2015

      Hi Kerry,

      Thanks for your question. As finder.com.au is a comparison service and not a provider of home insurance, we are unable to recommend a specific insurance policy that covers just your building/house on someone else’s farm.

      Are you after this information for any home insurance in particular?



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