Who underwrites Youi home insurance?

Youi home insurance is self-underwritten by Youi.

How do I make a claim with Youi home insurance?

You can make a claim with Youi home insurance online via its website. If you need help, you can call Youi on 139684.

Can I cancel my Youi home insurance policy online?

To cancel your Youi home insurance policy, you'll need to login to your policy and complete the cancellation request. Alternatively, you can call Youi on 139684.

Youi Home Insurance Review

4.2 (762 reviews) Write a review

Our verdict

Pros

Youi has a high customer satisfaction rating, with local call centres and short wait times.
Youi offers a range of customisation options to tailor your policy to you.
Up to $1,500 per household member is offered for counselling after a claim, a rare benefit.

Cons

Sometimes, you have to call Youi to get a quote, you can't just request and buy online.
There's no discount if you buy online, a typical perk from other brands.
Some terminology is vague, including "reasonable costs" for home office damage.

Methodology[/fin_hide]

Our expert says

"I was looking for a cheap and fairly basic contents policy when I was moving. But I had a couple of pricey items I was worried might get damaged in the move. I took out a new policy with Youi and found the whole process quite simple. I was also able to call Youi and get a temporary extras cover on specific items just for the move. This was great for peace of mind and was very easy to sort out. Flexible, tailored cover is so important for insurance. And if the insurer makes it hard, it's time to switch."

Richard Whitten

Senior Money Editor

Compare Youi's home insurance policies

Finder Score	Fire, Storm & Theft Damage
Finder score 9 Excellent Youi Building and Contents Insurance Most Loved	Finder score 9 Excellent	Optional	Our verdict: With a a range of customisation options, Youi Building and Contents Insurance is a great pick for homeowners after a policy that allows them tailor their coverage.	Get a quote View details Compare product selectionCompare	loading
Finder score 7.2 Great Youi Contents Insurance Most Loved	Finder score 7.2 Great	Optional	Our verdict: Finder’s 2022 Insurer of the Year for Customer Satisfaction and our Top Pick for Fire Damage cover. It’s good if you want a tailored quote over the phone.	Get a quote View details Compare product selectionCompare	loading
Finder score 8.6 Great Youi Building Insurance Most Loved	Finder score 8.6 Great	Optional	Our verdict: Finder’s 2022 Insurer of the Year for Customer Satisfaction and our Top Pick for Fire Damage cover. It’s good if you want a tailored quote over the phone.	Get a quote View details Compare product selectionCompare	loading

Finder Score - Home insurance

We crunch eligible home insurance products in Australia to see how they stack up. We rank over 50 products on 16 different features, including price. We end up with a single score out of 10 that helps you compare home insurance a bit faster. We assess home and contents, building only and contents only products individually.

Read the full methodology

What additional cover options are available?

Youi offers some optional cover options to increase the strength of your policy. Remember, adding these will also increase the cost of your premium.

Contents accidental loss or damage - Cover for your belongings against accidental loss or damage, at or away from your home.
Buildings accidental damage - Cover your buildings against damage caused accidentaly.
Contents in commercial storage - Up to $20,000 to repair or replace items damaged while in commercial storage.
Business items - Up to $5,000 after excess to cover business tools lost or damaged in an insured event.

Youi home insurance claims process

You can make a claim with Youi home insurance online, 24/7. If you need help, you can call 139684 to speak with a claims specialist or request a callback.

FAQs

Compare other products from Youi

Sources

Thank you for your feedback!

Written by

Gary Ross Hunter

Journalist

Gary Ross Hunter has over 6 years of expertise writing about insurance, including life, health, home, and car insurance. Having reviewed hundreds of product disclosure statements and published over 800 articles, he loves simplifying complex insurance topics for everyday readers. Gary has contributed to major outlets like Yahoo Finance, The Sydney Morning Herald, and news.com.au, and holds a Bachelor of Arts (Honours) in English Literature from the University of Glasgow, along with a Tier 2 General Advice certification, ensuring his work adheres to ASIC’s RG146 standards. See full bio

Gary Ross's expertise

Gary Ross has written 576 Finder guides across topics including:

Health, home, life, car, pet and travel insurance
Managing the cost of living

More resources on Finder

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4 Responses

judithOctober 10, 2018

I have been in touch with your office and I was directed to your website to read your statement following the very bad press you have sustained following the investigation currently underway.
I have not been able to find such a statement . As a consumer f your products this disturbs me greatly.

Finder

JohnOctober 12, 2018Finder

Hi Judith,

Thank you for reaching out.

I understand the inconvenience this has caused you but you have reached finder which is a comparison website and not Youi. If you wish to contact Youi regarding your concern please call them at 1300 852 320 from Monday to Friday 05:00am – 06:30pm
and Saturdays from 05:00am – 06:30pm. Hope this helps!

Cheers,
Reggie

LalithMarch 30, 2018

I need to get a landlord insurance for my investment property.

Finder

JhezelynMarch 31, 2018Finder

Hello Lalith,

Thank you for your comment.

For landlord insurance on investment property, please refer to the brands listed in the comparison table that you can get quotes from. You can press the “Get a quote” button to be redirected to the insurer’s website where you can get a quotation.

Please make sure to read the eligibility criteria, features, and details of the policy, as well as the relevant Product Disclosure Statement PDS/T&C’s of the policy before making a decision and consider whether the product is right for you. If necessary, speak to the insurance brand to verify any details.

Regards,
Jhezelyn

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Youi home insurance review