ANZ Home Insurance Review

ANZ home insurance is one of the only insurers to offer full building replacement but their policies might cost you more than others.

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ANZ Home Insurance cover options

With ANZ, there are 3 core policy options: home and contents cover, buildings insurance and contents insurance. You can also choose to add optional covers to your policy for greater peace of mind.

These are the key events you'll be covered for with a home insurance policy from ANZ:

ANZ offers a choice of excess, which is what you pay up-front if you need to make a claim. You could reduce the cost of your premium by selecting a higher excess.

Here's a breakdown of ANZ Home Insurance features

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Standard features

Here are some of the standard inclusions you'll get with an ANZ Home Insurance policy:

  • Full building replacement
  • New for old contents replacement, regardless of age
  • Flood, bushfire and other natural events. Policies do not cover loss or damage caused by a bushfire that occurs within 48 hours of the start of your policy.
  • Accidental breakage, theft and vandalism
  • Motor burnout (fusion). For example, if your freezer or air conditioner breaks down.
  • Legal liability insurance

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Optional add-ons

To get more protection, you can add these benefits to your policy:

  • Accidental damage and loss for your contents
  • Worldwide portable contents cover
  • Specified valuables worth over $3,000.

Note that while flood protection is an optional add-on with most other insurers, it comes stock standard with ANZ.

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Exclusions

ANZ won't pay a claim for any of the following reasons:

  • Any event that does not occur within your period of insurance
  • Lawful damage, destruction or confiscation of your property.
  • Action by the sea unless the loss or damage is the result of a tsunami.
  • Storm surge, except where it happens at the same time as flood.
  • Mildew, atmospheric or climatic conditions.
  • Damage to a heating element; however, ANZ will pay for any loss or damage resulting from damage to a heating element.
  • Loss and damage caused by erosion, rust, corrosion, gradual deterioration, depreciation, and wear or tear.
  • Anything nuclear or radioactive.
Read ANZ's Product Disclosure Statement (PDS) for a more detailed breakdown of policy exclusions.

How do ANZ Home Insurance complaints measure up against some competitors?

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July to December 2020. The data explores different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's a brief summary of how ANZ's underwriter, QBE, did:

  • QBE received 290 complaints during this period, which was more than the likes of Youi and Holland. A little under a third of complaints (32.07%) were resolved directly with customers.

How much excess will I need to pay?

You may choose how much excess you wish to pay. By increasing the excess, you can reduce the premium.

You only need to pay the excess once for each claim you make, regardless of the number of items or amount claimed. If your building and contents policies have a different amount of excess, you must pay the higher amount when making a claim on both policies.

If you are making a claim due to loss from an earthquake or tsunami, you must pay an additional $250 excess.

Here's the bottom line about ANZ Home Insurance

ANZ offers a lot of peace of mind that you'll be able to cover the cost of rebuilding your home if the worst happens. What's more, you can save up to 10% if you hold another home, landlord or car insurance policy.

But the Melbourne-headquartered bank may not offer you the most competitively priced deal on the market. So, you may want compare ANZ Home Insurance with more home insurance providers.

Frequently asked questions about ANZ Home Insurance policies

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