ANZ Home Insurance
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ANZ home insurance review

ANZ home insurance includes a safety net to protect you against the under insurance of your home. Plus, your belongings will be covered for accidental damage as standard.

4.3 ★★★★★ (64 reviews) Write a review
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Our verdict

  • Accidental damage for your belongings is covered, and automatically included if you choose a policy with contents cover.
  • You can choose to pay monthly and won't be charged extra.
  • ANZ doesn't offer discounts for signing up online, unlike other brands.

Review by our insurance and innovations editor Gary Ross Hunter.

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Kogan Home & Contents Insurance
Our verdict: Good comprehensive cover (issued by QBE). Also, get 16% off on your first year's premium when you purchase a new combined Home & Contents insurance policy online + $10 monthly credit. T&Cs apply.
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Qantas Home and Contents Insurance
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ANZ home insurance cover options

With ANZ, there are 3 core policy options: home and contents cover, buildings insurance, and contents insurance. You can also choose to add optional covers to your policy for greater peace of mind.

These are the key events you'll be covered for with a home insurance policy from ANZ:

ANZ offers a choice of excess, which is what you pay up-front if you need to make a claim. You could reduce the cost of your premium by selecting a higher excess.

Here is a breakdown of ANZ home insurance features

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Standard features

Here are some of the standard inclusions you'll get with an ANZ home insurance policy:

  • Accidental damage and loss for your contents
  • New for old contents replacement, regardless of age.
  • Motor burnout (fusion). For example, if your freezer or air conditioner breaks down.
  • Legal liability insurance
  • Accidental breakage, theft and vandalism.
  • Flood, storm and other natural events. Policies do not cover loss or damage caused by a storm surge that occurs within 72 hours of the start of your policy.

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Optional add-ons

To get more protection, you can add these benefits to your policy:

  • Worldwide portable contents cover
  • Valuable contents worth over $2,500.

Note that while flood protection is an optional add-on with most other insurers, it comes stock standard with ANZ.

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ANZ won't pay a claim for any of the following reasons:

  • Any event that does not occur within your period of insurance.
  • Lawful damage, destruction or confiscation of your property.
  • Action by the sea unless the loss or damage is the result of a tsunami.
  • Mildew, atmospheric or climatic conditions.
  • Damage to a heating element; however, ANZ will pay for any loss or damage resulting from damage to a heating element.
  • Loss and damage caused by erosion, rust, corrosion, gradual deterioration, depreciation, and wear or tear.
  • Anything nuclear or radioactive.
Read ANZ's Product Disclosure Statement (PDS) for a more detailed breakdown of policy exclusions.

How do ANZ home insurance complaints measure up against some competitors?

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2021 and June 2022. Since then, ANZ has changed underwriters. This data explores the former underwriter (QBE Insurance), and compares its business size to the number of complaints processed.
When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.
Here's a brief summary of how ANZ's underwriter, QBE, did:

  • It was able to resolve a larger number of complaints directly with its customers compared to other similarly sized insurers.
  • It only closed out 54.86% of complaints during this period.

How much excess will I need to pay?

You may choose how much excess you wish to pay. By increasing the excess, you can reduce the premium.

You only need to pay the excess once for each claim you make, regardless of the number of items or amount claimed. If your building and contents policies have a different amount of excess, you must pay the higher amount when making a claim on both policies.

If you are making a claim due to loss from an earthquake or tsunami, you must pay an additional $250 excess.

Here's the bottom line about ANZ home insurance

ANZ offers a lot of peace of mind that you'll be able to cover the cost of rebuilding your home if the worst happens. What's more, you can save up to 10% if you hold another home, landlord or car insurance policy.

But the Melbourne-headquartered bank may not offer you the most competitively priced deal on the market. So, you may want compare ANZ home insurance with more home insurance providers.

Why you can trust Finder's home insurance experts


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We're here to help

Since 2014, we've helped 150,000+ people find home insurance by explaining your cover options simply and clearly. We'll never ask for your number or email. We're here to help you make a decision.

Frequently asked questions about ANZ home insurance policies

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2 Responses

    Default Gravatar
    MmNovember 3, 2021

    What company insures the contents of my shed where there are unregistered cars being stored

      JamesNovember 10, 2021Finder

      Hi Mark,

      Most home and contents insurance policies consider sheds as part of the home. Read our guide on Home and Contents Insurance to see your options here.

      For cars in storage, you can refer to our guide here to check which providers are offering insurance cover for unused or laid-up cars.

      Before applying for any policy, be sure to read the policy’s Product Disclosure Statement (PDS) so that you’re aware of what you’re covered for, along with any exclusions or restrictions.


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