ANZ Home Insurance

If you're looking for insurance to protect your most valuable assets, ANZ provides cover for accidental breakage, theft, vandalism, floods and more. This review explores what each policy covers, and what it excludes.

What options does ANZ Home Insurance offer?

• Contents insurance
• Building Insurance
• Home and contents insurance
• Optional add-ons

What's covered under each policy?

What does the comprehensive policy cover?

Here is what the top-level home and contents insurance with ANZ covers:

• Full building replacement, including temporary accommodation, architects and legal fees, and demolition and debris removal costs
• Cover against natural disasters, including floods, fire and earthquakes
• Accidental glass breakage and impact damage
• Electrical motor burnout and power surge
• Worldwide portable contents cover
• New for old replacement regardless of age
• Accidental damage and loss for your contents
• Theft of cash and belongings
• Replacement lock and keys
• Guest belongings
• Storage costs

What are the exclusions?

Like all insurance products, there are a number of exclusions which are not covered by ANZ's home insurance. Each insured event has its conditions and maximum benefit limits. Here are some of the general exclusions for all ANZ home insurance products:

• Any event that does not occur within your period of insurance
• War or warlike activity, however, war does not need to be declared.
• Hostilities, rebellion, insurrection or revolution.
• Contamination or pollution by chemical, biological, radioactive or nuclear agents, which results from an act of terrorism.
• Lawful damage, destruction or confiscation of your property.
• Anything nuclear or radioactive.
• Mildew, atmospheric or climatic conditions.
• Damage to a heating element, however, ANZ will pay for any loss or damage resulting from damage to a heating element.
• Storm surge, except where it happens at the same time as flood.
• Erosion.
• Action by the sea unless the loss or damage is the result of a tsunami.

For a full list of exclusions and conditions, ensure you read the product disclosure statement, to make sure ANZ’s home insurance is right for you.

How much excess will I need to pay?

You may choose how much excess you wish to pay. By increasing the excess, you can reduce the premium.

You only need to pay the excess once for each claim you make, regardless of the number of items or amount claimed. If your building and contents policies have a different amount of excess, you must pay the higher amount when making a claim on both policies.

If you are making a claim due to loss from an earthquake or tsunami, you must pay an additional $250 excess.

How can I make a claim?

You can make a claim 24/7 by contacting ANZ by phone. You should make your claim as soon as possible as delays may reduce the amount payable to you. To claim you may need any of the following:

• Proof of ownership
• Quotes from a repairer
• A police event report number

If you need to make emergency repairs, ANZ can help arrange this through their preferred repairers and suppliers.

Frequently asked questions about ANZ Home Insurance policies

• Can I get a discount for purchasing multiple policies through ANZ?

  Yes, ANZ rewards customer loyalty with a discount of up to 12.5% when combining multiple policies. To receive the full 12.5% discount you must hold three or more policies for more than 1 year.

• Do ANZ’s insurance policies cover natural disasters?

  Generally yes, however, there are some specific conditions. The insurance will not cover any events caused within 48 hours of taking out a policy unless you are renewing or have just purchased the property.

• Does home and contents insurance cover damage caused by tenants or short-term renters?

  No, not with ANZ's home insurance. If you rent your property to tenants, you will need landlord’s insurance to protect against tenant damage.

  You can add on portable contents insurance to a contents insurance policy. By selecting portable contents insurance, your possessions will be covered anywhere in Australia or New Zealand for up to 120 days. Your possessions will only be covered for 25% of their insured value in other countries or after 120 days outside of the home.