ANZ home insurance review

ANZ home insurance cover options

With ANZ, there are 3 core policy options: home and contents cover, buildings insurance, and contents insurance. You can also choose to add optional covers to your policy for greater peace of mind.

These are the key events you'll be covered for with a home insurance policy from ANZ:

ANZ offers a choice of excess, which is what you pay up-front if you need to make a claim. You could reduce the cost of your premium by selecting a higher excess.

Here is a breakdown of ANZ home insurance features

How do ANZ home insurance complaints measure up against some competitors?

In the 2024-2025 financial year, AFCA received a total of 738 complaints related to ANZ's home insurance and home contents insurance. 233 of those were resolved at the registration and referral stage.

How much excess will I need to pay?

You may choose how much excess you wish to pay. By increasing the excess, you can reduce the premium.

You only need to pay the excess once for each claim you make, regardless of the number of items or amount claimed. If your building and contents policies have a different amount of excess, you must pay the higher amount when making a claim on both policies.

If you are making a claim due to loss from an earthquake or tsunami, you must pay an additional $250 excess.

Frequently asked questions about ANZ home insurance policies

• Who underwrites ANZ home insurance?

  As of 3 July 2023, ANZ have partnered with CGU to offer home, landlord and car insurance. Formerly, it was underwritten by QBE Insurance (Australia) Limited.

• Who is eligible for ANZ home insurance?

  ANZ's Target Market Determination (TMD) document outlines customers suitable for its building cover and contents cover separately.

  For building cover:
  Customers within the target market are those who own a residential property in Australia and who want financial protection from insured events.
  This means that the product isn't suitable for:

  • People who rent out their home or part of their home for income, and want protection for things like rent loss or rent default.
  • Customers looking for cover for a short term or casual lease.
  • Those who use the property as their primary business location with the exception of a home office.
  • Homes that are getting demolished (or in the process of).
  • For homes that have been unoccupied for more than 120 days.
  • Those who want to cover their building which is within a strata type building.
  • Those who want cover for a property that's not a standard residential home.
  • Those who live by the sea and want cover for things like high and king tides.
  • Those who want cover for pre-existing damage and general wear and tear.

  For contents cover
  Customers suitable for this product include those who want insurance for their household contents in their home in Australia. This includes renters and homeowners.

  This means that the product isn't suitable for:

  • Landlords who want to cover their belongings that are kept in a leased property.
  • Contents stored away from the insured address in a non-commercial storage facility, shed, shipping container or an unoccupied home.
  • Customers who want contents insurance but live in a non-standard residential property.
  • Those who want to cover their contents for pre-existing damage and general wear and tear.

• Can I get a discount for purchasing multiple policies through ANZ?

  Yes, ANZ offers multi policy discounts when you buy 2 or more of its insurance policies. It also offers discounts for customers over the age of 50 and ANZ Breakfree package holders for the first year of their policy.

• Do ANZ’s insurance policies cover natural disasters?

  Generally yes, though there are some specific conditions. ANZ may not cover some events, like bushfire, storm or flood, if they happen during an embargo period. Any embargo that applies is shown on your certificate of insurance.

• Does home and contents insurance cover damage caused by tenants or short-term renters?

  No, not with ANZ's home insurance. If you rent your property to tenants, you will need landlord insurance to protect against tenant damage.

• How can I insure my possessions while they are with me outside the home?

  You can add on portable contents insurance to a contents insurance policy. By selecting portable contents insurance, your possessions will be covered anywhere in Australia or New Zealand for up to 120 days. Your possessions will only be covered for 25% of their insured value in other countries or after 120 days outside of the home.

• How can I make a claim with ANZ?

  To make a claim you can contact an ANZ claim consultant on 13 16 14 or lodge your claim online. You should make your claim as soon as possible as delays may reduce the amount payable to you.

  To claim, you may need any of the following:

  • Proof of ownership
  • Quotes from a repairer
  • A police event report number

  If you need to make emergency repairs, ANZ can help arrange this through its preferred repairers and suppliers.

Written by

Gary Ross Hunter

Journalist

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Gary Ross Hunter has over 6 years of expertise writing about insurance, including life, health, home, and car insurance. Having reviewed hundreds of product disclosure statements and published over 800 articles, he loves simplifying complex insurance topics for everyday readers. Gary has contributed to major outlets like Yahoo Finance, The Sydney Morning Herald, and news.com.au, and holds a Bachelor of Arts (Honours) in English Literature from the University of Glasgow, along with a Tier 2 General Advice certification, ensuring his work adheres to ASIC’s RG146 standards. See full bio

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Gary Ross has written 519 Finder guides across topics including:

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