QBE Home Insurance review

Here's a breakdown of QBE Home Insurance features

Here's QBE Home Insurance complaints review

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how QBE Insurance (Australia) Limited did:

• A large percentage of complaints were closed with QBE Insurance (Australia) Limited compared to other insurers.
• It received a larger number of complaints compared to other similarly sized insurers.

Bottom line about QBE Home Insurance

QBE Home Insurance comes with more standard features than many other insurers, including Budget Direct and Virgin, and was awarded our Green Insurer of 2021 award, but it doesn't have the strongest complaints record.

To compare QBE Home Insurance policies side-by-side with other providers, you can head here.

Frequently asked questions

• How do I make a claim with QBE Home Insurance?

  If something happens you can claim for, make sure that you take all possible steps to prevent any further loss or damage. All theft should be reported to the police as soon as possible.

  You can then call QBE or visit the QBE website to inform them of what has happened. A QBE representative will take you through the claims process so you know what you need to do next.

  You'll be asked to complete a claim form and also provide any supporting documentation required to assess your claim. This could include letters, valuations, receipts or proof of ownership.

  You can reach them on 133 723 for more information about making a claim.

• Can I get covered for accidental damage with QBE Home Insurance?

  Yes, QBE can cover accidental damage, but you'll need to pay extra to have it included in your policy.

• Does QBE Contents Insurance cover my items when they are away from home?

  No, this feature is not automatically included in your policy. However, you can add portable contents cover for an additional premium. This protects your items against accidental loss or damage anywhere in Australia or New Zealand, and worldwide for up to 90 consecutive days.

• I'm going overseas for a holiday – do I need to tell QBE about this?

  No, you only need to tell QBE if your house will be left unoccupied for more than 90 days. In some cases, they may not be able to continue to cover you.

• Who's eligible for QBE home insurance?

  QBE's Target Market Determination (TMD) document outlines customers suitable for its building cover and contents cover separately.

  For building cover

  Customers within the target market are those who own a residential property in Australia and who want financial protection from insured events. This means that the product isn't suitable for:

  • People who rent out their home or part of their home for income, and want protection for things like rent loss or rent default.
  • Customers looking for cover for a short term or casual lease.
  • Those who use the property as their primary business location with the exception of a home office.
  • Homes that are getting demolished (or in the process of).
  • For homes that have been unoccupied for more than 120 days.
  • Those who want to cover their building which is within a strata type building.
  • Those who want cover for a property that's not a standard residential home.
  • Those who live by the sea and wan't cover for things like high and king tides.
  • Those who want cover for pre-existing damage and general wear and tear.

  For contents cover

  Customers suitable for this product include those who want insurance for their household contents in their home in Australia. This includes renters and homeowners. This means that the product isn't suitable for:

  • Landlords who want to cover their belongings that are kept in a leased property.
  • Contents stored away from the insured address in a non-commercial storage facility, shed, shipping container, or an unoccupied home.
  • Customers who want contents insurance but live in a non standard residential property
  • Those who want cover their contents for pre-existing damage and general wear and tear

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