You may know ahm as one of Australia's biggest private health insurers, but the company also now offers a range of home and contents insurance options. You can choose from three policies — Home Insurance, Contents Insurance and Home and Contents Insurance — and get add-ons such as portable valuable contents cover. ahm's policies are underwritten by Hollard.
We don't currently have this brand on our panel. But don't fret! You can head to the ahm website or compare a bunch of other home insurance companies with Finder.
ahm lets you choose from three types of home insurance. Each type of insurance comes with the choice of two different levels of cover: basic cover and comprehensive cover. The latter comes with higher limits and accidental damage cover. The three policies are:
Home Insurance
This covers the physical structures that make up your home, which can include outbuildings and home improvements and fixtures. You'll be insured for events such as fire, theft, storms, malicious damage and accidental glass breakage. It doesn't cover you for the contents of your home.
Contents Insurance
This policy only covers the items and belongings kept at your home, which can include furniture, white goods, electrical appliances, jewellery and the contents in your home office. It can also cover carpets. Some of the main insured events include fire, explosion, theft, flood and food spoilage.
Home and Contents Insurance
This covers both the building and its contents. It can cover you for the repair or rebuilding of your home and the belongings kept at the property up to the sum insured. You'll be insured for events such as fire and theft, storms and malicious damage.
What am I covered for with ahm home insurance?
Here's what you're covered for with each ahm home insurance policy:
Insured event
Home and Contents Insurance
Home Insurance
Contents Insurance
Escape of liquid
Fire, explosion or lightning
Flood
Malicious damage
Riot, civil commotion or industrial unrest
Accidental glass breakage
Impact
Accidental damage
Earthquake, tsunami or volcanic eruption
Storm and rainwater
Theft
Portable values cover across Australia
Optional
Optional
What kind of exclusions are there?
Every policy comes with exclusions, though they can vary depending on which cover level you choose. With ahm, you won't be covered for any loss or damage caused by or resulting from:
Bushfires, storms, rainwater or floods that occur within the first 72 hours of the start of your policy
Your home being unoccupied for longer than 100 consecutive days
Actions of the sea
Gradual deterioration, such as wear and tear
Mould or mildew
Inherent defects or structural faults
Failure to maintain the property
Insects, birds, wildlife or vermin
Earth movement not caused by earthquake, including erosion, landslides and mudslides
Tree felling
Damage to firearms and knives (excluding kitchen knives)
Removing any tree stumps
Any deliberate action by you or others at the property
Any process of cleaning involving the use of chemicals other than domestic household cleaners
Corruption to any electronic data
The mechanical or electronic failure of an item, unless caused by an insured event
A power surge, unless caused by an insured event
ahm home insurance complaints
We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2022 and June 2023. The data breaks down different underwriters and compares their business size to the number of complaints processed.
When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.
Here's an overview of how ahm (The Hollard Insurance Company Pty Ltd) did:
Hollard resolved a high number of complaints directly with its customers compared to some larger insurers like Allianz and Youi.
Looking at other larger insurers such as Youi, Hollard has a higher volume of complaints.
What's the excess like?
The excess is the amount that you need to contribute towards a claim whenever you make one. With ahm home insurance, you might encounter the following excesses:
Basic excess: This will apply to all claims unless ahm tells you otherwise. You may be able to select a higher excess if you want to pay a lower premium, or a lower excess for a higher premium.
Earthquake or flood excess: If there's an earthquake or flood, a fixed excess of $500 will apply to each claim you make.
Portable valuables excess: There will also be an excess of $100 that applies when you make a claim under the optional portable valuables cover add-on.
Why you can trust Finder's home insurance experts
We're free
You pay the same as buying directly from the home insurer. Better still, we regularly run exclusive deals that you won't find on any other site – plus, our tables make it easy to compare policies.
Unlike other comparison sites, we're not owned by an insurer. That means our opinions are our own and we work with lots of home insurance brands, making it easier for you to find a good deal.
We're here to help
Since 2014, we've helped 150,000+ people find home insurance by explaining your cover options simply and clearly. We'll never ask for your number or email. We're here to help you make a decision.
FAQs about ahm home insurance
If your home or contents are damaged or destroyed, take all reasonable steps to prevent any further loss or damage from occurring. You should report any incidents involving theft or malicious damage to the police. After this, contact your insurer to let them know what's happened as soon as possible. You should be able to make your claim online. You can email ahm at carandhome@ahm.com.au or call 1300 518 049 for more information.
ahm's Target Market Determination (TMD) document looks at who's eligible for buildings cover, and contents cover separately.
For buildings cover; You need to own and occupy a home that's not currently under major construction or repairs, is maintained and protected from damage, complies with government requirements, and mainly used for residential purposes.
It also mentions that you need to have calculated your sum insured amounts.
This means it's not so suitable for;
Homes owned under a strata title, community or company title
Homes that are likely to be unoccupied for over 100 days
For contents cover; You can be the homeowner, be a renter, or own a property that is under a strata title, community or company title to take out contents cover.
You can also opt for comprehensive or basic coverage. Comprehensive policies are suitable for those who want accidental damage cover, higher limits and other benefits. Basic policies are more suitable for those who don't want those extra bits.
Gary Ross Hunter is an editor at Finder, specialising in insurance. He’s been writing about life, travel, home, car, pet and health insurance for over 6 years and regularly appears as an insurance expert in publications including The Sydney Morning Herald, The Guardian and news.com.au. Gary holds a Kaplan Tier 2 General Advice General Insurance certification which meets the requirements of ASIC Regulatory Guide 146 (RG146).
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