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Australia Post Home Insurance Review

Australia Post home insurance is good if you want higher benefit limits and it’s one of the few to offer a sum insured safeguard.

3.7 ★★★★★ (25 reviews) Write a review

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Our Verdict

  • Australia Post home insurance policies come with a sum insured safeguard so you don't need to worry about being underinsured — Budget Direct, Virgin and Qantas make you pay extra for this cover.
  • It comes with $30,000,000 in legal liability — that's $10 million more than all other insurers available on Finder.
  • You can get up to 20% off your first year's premium if you buy a combined policy online. Some policies offer as much as 30% though.
We don't currently have this brand on our panel. But don't fret! You can head to the Westpac website or compare a bunch of other home insurance companies with finder.
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What Australia Post home insurance covers

Australia Post offers three home insurance cover options: Home Insurance, Contents Insurance and Home and Contents Insurance. Each of these policies is underwritten by QBE Insurance (Australia) Ltd, one of the world's top 20 general insurance and reinsurance companies.

Here's a short overview of the main insured events it covers:

Cooling off period

All policies come with a 21 cooling off period which is standard among most insurers. This means if you take out a policy but change your mind and want to cancel, you can do so within three weeks and you won't be charged, so long as you didn't make a claim.

Excess

In most cases, you'll also need to pay an excess when you make a claim e.g. contribute towards the cost of a claim Aus Post agree to pay. Several excesses may apply depending on what you are claiming for – for example, Aus Post has a renovation and unoccupied property excess.

An overview of Australia Post home insurance features

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Standard features

An Australia Post home insurance policy comes with a lot of standard inclusions, similar to other policies issued by QBE. If an insured event occurs, it can reimburse you for:
  • Environmental upgrades
  • Lost data or software
  • Emergency services attendance
  • Mortgage discharge
  • Replacement locks
  • Carpets, curtains and other contents items included in the purchase of a house
  • Damage by emergency services
  • Security upgrades after a burglary

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Optional add-ons

Unlike several other insurers such as Budget Direct and Qantas, Australia Post doesn't offer many add-ons – most of its benefits are included as standard. Here's what it offers:
  • Accidental damage cover
  • Portable valuables cover

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Exclusions

All insurers have exclusions and Australia Post is no exception. These are some of the events you won't be covered for:
  • Intentional, reckless or fraudulent acts
  • Illegal activity
  • Business activities at the property address
  • Not taking reasonable care or steps to protect or minimise damage
  • Your failure to fix a defect, structural fault, design fault or faulty workmanship
  • Wear, tear, depreciation and rust

For a full list of exclusions, consult Australia Post's PDS. You can also find out more about events home insurance won't cover on our general exlcusions page.

Aus Post home insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how Australia Post (QBE Insurance (Australia) Limited) did:

  • A large percentage of complaints were closed with QBE compared to other very large insurers such as Allianz and Youi.
    • QBE received a larger number of complaints compared to other similarly sized insurers.

    Bottom line about Aus Post home insurance

    Australia Post home insurance is ideal if you want an insurer that automatically comes with a sum insured safeguard and lots of inclusions you don't need to pay extra for. However, there's no guarantee Aus Post's good customer service and complaints record will continue now that it's underwritten by QBE.

    If you aren't ready to take out a policy and want to compare more home insurance policies side-by-side, head to our home insurance page.

    FAQs about Australia Post home insurance

    A note about Australia Post home insurance reviews

    If you've held or currently hold a Australia Post home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if Australia Post is right for them. Some reviews are from a survey commissioned by Finder.

    Australia Post home insurance is good if you want an environmentally conscious insurer that uses AI technology to process your claims faster.

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6 Responses

  1. Default Gravatar
    KleoApril 8, 2017

    Does the 30% off get applied automatically or do I have to enter the code at checkout (no option).
    I have contacted Auspost they claim it might be an offer that Finder.com.au has on.

    • Avatarfinder Customer Care
      ZubairApril 11, 2017Staff

      Hi Kleo,

      Thank you for your question.

      Australia Post has a discount offer of 30% on their gold home and contents insurance policy if you purchased online. This offer is still active on the Australia Post’s website.

      All the best,
      Zubair

  2. Default Gravatar
    DeborahJanuary 17, 2017

    Does the building & contents insurance cover tsunamis ?

    • Avatarfinder Customer Care
      RichardJanuary 23, 2017Staff

      Hi Deborah,

      Thanks for getting in touch. Australia Post Home Insurance will not pay a claim if it arises due to high tide, tsunami or storm surge.

      All the best,
      Richard

  3. Default Gravatar
    LeanneDecember 14, 2016

    My house has asbestos fibro cladding on the exterior. Is this covered by your insurance product?

    • Avatarfinder Customer Care
      JasonDecember 15, 2016Staff

      Hi Leanne,

      Thank you for your enquiry.

      Australia Post Home Insurance will not pay claims due to the presence of asbestos in your property or house.

      Please note that finder.com.au is a financial information service and general information website that helps consumers make better decisions. We are not an insurer or an insurance company.

      Kind regards,
      Jason

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