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Australia Post Home Insurance
Are you after insurance cover for your home and contents? Consider a policy from Australia Post.
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In addition to its mail service, the Australia Post brand offers insurance products to cover your car, travels and home and contents. Read on to find out whether home and contents insurance from Australia Post is right for you.
Australia Post is no longer offering Home Insurance. However, the information on this page has been kept for the benefit of existing customers. But don't fret! You can compare a bunch of other home insurance companies with finder.
Australia post home insurance cover options
Australia Post offers three home insurance cover options: Gold Home Insurance, Gold Contents Insurance and Gold Home and Contents Insurance. Each of these policies is underwritten by Auto & General Insurance Company and provides protection for your home and possessions against a wide range of risks.
Australia Post Gold Home Insurance
Australia Post Gold Home Insurance provides cover for your residential building, domestic fixtures and permanent structural improvements.
Australia Post Gold Contents Insurance
Australia Post Gold Contents Insurance covers household goods and personal effects that you own or are legally responsible for and that are in your home.
Australia Post Gold Home and Contents Insurance
Australia Post Gold Home and Contents Insurance combines the cover of the above two policies into one comprehensive package.
How do the policy options compare?
| Cover | Gold Home | Gold Contents | Gold Home and Contents |
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| Fire |
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| Storm |
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| Earthquake |
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| Theft and attempted theft |
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| Malicious damage and vandalism |
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| Accidental breakage |
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| Lightning |
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| Escape of liquid |
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| $20 million of legal liability cover |
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| Debris removal and rebuilding costs |
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| Temporary accommodation costs |
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| Mortgage discharge costs |
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| Contents while moving house |
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| Open air contents |
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| Replacement of locks |
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| Up to $7,000 funeral cover also included |
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| Contents of uninsured guests |
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What benefits does Australia Post Home and Contents Insurance include?
Australia Post’s Home and Contents Insurance policies provide cover for the following risks:
- Sudden and unexpected escape of liquid. This can be from baths, sinks, toilets, heating or cooling systems, gutters and drainpipes, pipes and taps, washing machines, dishwashers, etc.
- Impacts to your home. Impact caused by motor vehicles, aircraft, watercraft, space debris, falling trees, aerials, animals, etc.
- Removal of debris and rebuilding costs. When your home or contents are damaged by an insured event, Australia Post will cover the cost of removing the debris from your home and demolishing the home or any parts deemed unsafe. Your policy will also cover the fees of an architect, surveyor or engineer as well as any building application fees.
- Temporary accommodation costs. If the loss or damage caused by an insured event means that your home is unfit to live in, your home insurance policy will cover the cost of temporary accommodation for you, your family and your household pets while your home is being repaired or rebuilt.
- Mortgage discharge costs. If your home is destroyed by an insured event and the insurer has agreed to cover your home as a complete loss, your policy will pay the legal and administrative costs associated with discharging your mortgage.
- Funeral expenses. Your policy will cover up to $7,000 of funeral expenses if you die as a result of an insured event.
- Replacement of locks. This contents cover inclusion ensures that you will be covered for the cost of replacing the locks or key codes of your home if the keys to your home’s external doors or windows are stolen.
- Open air contents. Contents Insurance from Australia Post also covers loss or damage to contents when they are in the open air at the insured address.
- Temporarily removed contents. Insured contents will also be covered when they are temporarily removed from the home address, such as if you are staying in a hotel, a hospital or another home.
- Contents while moving. Contents are insured while you are moving to a new address in Australia and any loss or damage caused by fire or the collision or overturning of the vehicle transporting them will be covered.
- Credit card cover. This benefit provides cover if your credit or transaction card is stolen from your home.
- Unattached equipment. This benefit ensures that you are covered for loss or damage to equipment, spare parts or accessories belonging to caravans and camper trailers, motor vehicles, trailers and watercraft.
- Uninsured guest contents. If an insured event results in loss or damage to items belonging to your guests or visitors, Australia Post Contents Insurance will provide cover.
- Legal liability. Each of Australia Post’s home and contents insurance policies provide up to $20 million of legal liability cover for death or bodily injury to another person as the result of an accident.
- Loss or damage. Australia Post’s suite of policies cover loss or damage caused by the following risks:
- Fire
- Explosion
- Theft or attempted theft
- Malicious damage, vandalism, riot or civil commotion
- Accidental breakage of glass, ceramic and sanitary fixtures
- Storm and rainwater
- Lightning
- Earthquake
General exclusions
Your Australia Post Home Insurance claim will not be paid if the claim arises due to:
- Flood (unless added as an option)
- Underground water seepage or pressure
- High tide, tsunami or storm surge
- The presence of asbestos
- Any criminal or illegal act or omission
- You (or someone with your knowledge or permission) using any part of the home for criminal or unlawful purposes
- Any breach of any Commonwealth, state, territory or local government law, such as pool fencing or smoke detector regulations
- Fines, penalties, court costs or punitive or aggravated damages
- Loss or damage to part of the home used for any business, trade or profession (except a home office)
- Consequential or indirect loss
- Contamination or pollution
- Defects, faulty workmanship or lack of maintenance
- Earth movement such as erosion, subsidence, landslip or collapse (except earth movement that occurs as a direct result and within 72 hours of an earthquake, explosion or storm and rainwater)
- Gradual deterioration caused by rust, rot, mould, mildew or wear and tear
- Your intentional act or by the intentional act of someone acting with your permission
- The need to recover, reinstall or replace electronically stored data
- Mechanical or electrical breakdown or failure
- Lawful seizure, repossession or confiscation
- Tree lopping or felling
- Bushfire, grassfire or storm within the first 72 hours of cover commencing
- The home being unoccupied for more than 60 consecutive days
- Insects, birds, rodents or vermin
Australia Post Home Insurance excess
Whenever you make a claim on your Australia Post Home Insurance policy you will need to pay an excess. This is the amount you will contribute towards your claim and paying it helps to keep insurance premiums low. You’ll need to pay an excess for each incident that causes loss or damage to your home or contents and the amount payable will be shown in your policy schedule. You can also increase your excess amount in exchange for lower premiums or choose to decrease your excess and pay higher premiums.
Making a claim
- Take immediate steps to minimise damage. If your home or contents suffer loss or damage, or if an incident occurs that may lead to a claim, you must take all reasonable steps to prevent any further loss, damage or liability occurring. Any incident involving theft or malicious damage should also be reported to the police as soon as possible.
- Contact your insurer. Next, contact your insurer and provide the full details of what has happened. You’ll need to provide evidence of the value and of your ownership of the goods or property that has been lost, stolen or damaged. The insurer will also need to inspect the damaged goods or property before any repairs or disposal can be arranged.
- You claim is assessed. If your insurer agrees to pay the claim, it will either repair the damaged property, replace it, or pay you the amount it would cost to repair or replace the property to “as new” condition.
You can make a claim either online or contact them with their 24/7 hotline on 1300 885 996. Before doing so, it's recommended you have your policy number handy as well as any details on the damage, such as what happened and when it happened.
FAQs
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Ask an Expert
Does the 30% off get applied automatically or do I have to enter the code at checkout (no option).
I have contacted Auspost they claim it might be an offer that Finder.com.au has on.
Hi Kleo,
Thank you for your question.
Australia Post has a discount offer of 30% on their gold home and contents insurance policy if you purchased online. This offer is still active on the Australia Post’s website.
All the best,
Zubair
Does the building & contents insurance cover tsunamis ?
Hi Deborah,
Thanks for getting in touch. Australia Post Home Insurance will not pay a claim if it arises due to high tide, tsunami or storm surge.
All the best,
Richard
My house has asbestos fibro cladding on the exterior. Is this covered by your insurance product?
Hi Leanne,
Thank you for your enquiry.
Australia Post Home Insurance will not pay claims due to the presence of asbestos in your property or house.
Please note that finder.com.au is a financial information service and general information website that helps consumers make better decisions. We are not an insurer or an insurance company.
Kind regards,
Jason