Australia Post home insurance policies come with a sum insured safeguard so you don't need to worry about being underinsured — Budget Direct, Virgin and Qantas make you pay extra for this cover.
It comes with $30,000,000 in legal liability — that's $10 million more than all other insurers available on Finder.
You can get up to 10% off your first year's premium if you buy a combined policy online. Some policies offer as much as 30% though.
Deal
Get 10% off when buying Home and Contents Insurance from Australia Post
Save 10% when you buy a combined home and contents insurance policy online from Australia Post. T&Cs apply.
Australia Post offers three home insurance cover options: Home Insurance, Contents Insurance and Home and Contents Insurance. Each of these policies is underwritten by QBE Insurance (Australia) Ltd, one of the world's top 20 general insurance and reinsurance companies.
All policies come with a 21 cooling off period which is standard among most insurers. This means if you take out a policy but change your mind and want to cancel, you can do so within three weeks and you won't be charged, so long as you didn't make a claim.
Excess
In most cases, you'll also need to pay an excess when you make a claim e.g. contribute towards the cost of a claim Aus Post agree to pay. Several excesses may apply depending on what you are claiming for – for example, Aus Post has a renovation and unoccupied property excess.
An overview of Australia Post home insurance features
An Australia Post home insurance policy comes with a lot of standard inclusions, similar to other policies issued by QBE. If an insured event occurs, it can reimburse you for:
Environmental upgrades
Lost data or software
Emergency services attendance
Mortgage discharge
Replacement locks
Carpets, curtains and other contents items included in the purchase of a house
Damage by emergency services
Security upgrades after a burglary
Optional add-ons
Unlike several other insurers such as Budget Direct and Qantas, Australia Post doesn't offer many add-ons – most of its benefits are included as standard. Here's what it offers:
Accidental damage cover
Portable valuables cover
Exclusions
All insurers have exclusions and Australia Post is no exception. These are some of the events you won't be covered for:
Intentional, reckless or fraudulent acts
Illegal activity
Business activities at the property address
Not taking reasonable care or steps to protect or minimise damage
Your failure to fix a defect, structural fault, design fault or faulty workmanship
We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.
When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.
Here's an overview of how Australia Post (QBE Insurance (Australia) Limited) did:
A large percentage of complaints were closed with QBE compared to other very large insurers such as Allianz and Youi.
QBE received a larger number of complaints compared to other similarly sized insurers.
Bottom line about Aus Post home insurance
Australia Post home insurance is ideal if you want an insurer that automatically comes with a sum insured safeguard and lots of inclusions you don't need to pay extra for. However, there's no guarantee Aus Post's good customer service and complaints record will continue now that it's underwritten by QBE.
If you aren't ready to take out a policy and want to compare more home insurance policies side-by-side, head to our home insurance page.
Why you can trust Finder's home insurance experts
We're free
You pay the same as buying directly from the home insurer. Better still, we regularly run exclusive deals that you won't find on any other site – plus, our tables make it easy to compare policies.
Unlike other comparison sites, we're not owned by an insurer. That means our opinions are our own and we work with lots of home insurance brands, making it easier for you to find a good deal.
We're here to help
Since 2014, we've helped 150,000+ people find home insurance by explaining your cover options simply and clearly. We'll never ask for your number or email. We're here to help you make a decision.
FAQs about Australia Post home insurance
As soon as you can after the incident, call 13 70 11 to make your claim, or lodge it online here. Here are the steps you should take when making an Australia Post Home Insurance claim:
Take immediate steps to minimise damage. If your home or contents suffer loss or damage, or if an incident occurs that may lead to a claim, you must take all reasonable steps to prevent any further loss, damage or liability from occurring. Any incident involving theft or malicious damage should also be reported to the police as soon as possible.
Contact your insurer. Next, contact your insurer and provide the full details of what has happened. You'll need to provide evidence of the value and of your ownership of the goods or property that has been lost, stolen or damaged. The insurer will also need to inspect the damaged goods or property before any repairs or disposal can be arranged.
Yes, you'll have to pay an excess whenever you make a claim. This can include a basic excess, an imposed excess (depending on your claims history), a renovation, alteration, addition or repair excess and an unoccupied property excess.
Australia Post home insurance is now issued and underwritten by QBE.
Aus Post policies are suitable for the following people
For building cover:
Customers within the target market are those who own a residential property in Australia and who want financial protection from insured events. This means that the product isn't suitable for:
People who rent out their home or part of their home for income, and want protection for things like rent loss or rent default.
Customers looking for cover for a short term or casual lease.
Those who use the property as their primary business location with the exception of a home office.
Homes that are getting demolished (or in the process of).
For homes that have been unoccupied for more than 120 days.
Those who want to cover their building which is within a strata type building.
Those who want cover for a property that's not a standard residential home.
Those who live by the sea and wan't cover for things like high and king tides.
Those who want cover for pre-existing damage and general wear and tear.
For contents cover
Customers suitable for this product include those who want insurance for their household contents in their home in Australia. This includes renters and homeowners.
This means that the product isn't suitable for:
Landlords who want to cover their belongings that are kept in a leased property.
Contents stored away from the insured address in a non-commercial storage facility, shed, shipping container, or an unoccupied home.
Customers who want contents insurance but live in a non standard residential property
Those who want cover their contents for pre-existing damage and general wear and tear
A note about Australia Post home insurance reviews
If you've held or currently hold a Australia Post home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if Australia Post is right for them. Some reviews are from a survey commissioned by Finder.
Australia Post home insurance is good if you want an environmentally conscious insurer that uses AI technology to process your claims faster.
Gary Ross Hunter is an editor at Finder, specialising in insurance. He’s been writing about life, travel, home, car, pet and health insurance for over 6 years and regularly appears as an insurance expert in publications including The Sydney Morning Herald, The Guardian and news.com.au. Gary holds a Kaplan Tier 2 General Advice General Insurance certification which meets the requirements of ASIC Regulatory Guide 146 (RG146).
Does the 30% off get applied automatically or do I have to enter the code at checkout (no option).
I have contacted Auspost they claim it might be an offer that Finder.com.au has on.
Australia Post has a discount offer of 30% on their gold home and contents insurance policy if you purchased online. This offer is still active on the Australia Post’s website.
Australia Post Home Insurance will not pay claims due to the presence of asbestos in your property or house.
Please note that finder.com.au is a financial information service and general information website that helps consumers make better decisions. We are not an insurer or an insurance company.
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Does the 30% off get applied automatically or do I have to enter the code at checkout (no option).
I have contacted Auspost they claim it might be an offer that Finder.com.au has on.
Hi Kleo,
Thank you for your question.
Australia Post has a discount offer of 30% on their gold home and contents insurance policy if you purchased online. This offer is still active on the Australia Post’s website.
All the best,
Zubair
Does the building & contents insurance cover tsunamis ?
Hi Deborah,
Thanks for getting in touch. Australia Post Home Insurance will not pay a claim if it arises due to high tide, tsunami or storm surge.
All the best,
Richard
My house has asbestos fibro cladding on the exterior. Is this covered by your insurance product?
Hi Leanne,
Thank you for your enquiry.
Australia Post Home Insurance will not pay claims due to the presence of asbestos in your property or house.
Please note that finder.com.au is a financial information service and general information website that helps consumers make better decisions. We are not an insurer or an insurance company.
Kind regards,
Jason