NRMA Home Insurance review

Congratulations, NRMA!

NRMA received the highly commended award for 'Home Insurance - NSW' in the 2023 Customer Satisfaction Awards.

Full list of 2023 winners

What does NRMA home insurance cover?

NRMA comes with the following policy options:

• Home buildings
• Home contents
• Home building and contents
• Landlord insurance
• Single item insurance

Here are some of the main events an NRMA home insurance policy can cover you for.

It comes with a 21-day cooling-off period, which is standard among most insurers. This lets you cancel within 3 weeks of taking out a policy and you won't be charged, unless you make a claim. You'll also need to pay one of the following excesses, depending on what you're claiming for: basic, earthquake and special.

NRMA home insurance features

NRMA home insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how NRMA (Insurance Australia Limited) did:

• Insurance Australia Limited had almost 1,000 complaints but did better than other providers such as AAI Limited. It also was able to resolve a larger percentage of its complaints with its customer directly than others.

• While it received fewer complaints than AAI Limited, it may not be the best for customer service. QBE Insurance (Australia) Limited received almost half.

Bottom line about NRMA home insurance

NRMA home insurance is good if you want a large insurer that's been around for a long time or if you want single item insurance, but there are insurers that offer bigger sign-up discounts elsewhere.

If you're not yet ready to take out a policy, you can compare other home insurance policies side-by-side here.

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Frequently asked questions

• How do I make a claim with NRMA

  If you wish to make a claim, you'll need to notify NRMA Home Insurance as soon as possible. You can make a claim online through NRMA's Self Service Centre, or you can phone 131 123 to lodge your claim over the phone. You'll need to provide your policy number, the address of the insured property and a police incident report number (if applicable).

  You must co-operate fully with NRMA Home Insurance and provide any information or documentation the company deems necessary to process your claim. It's also important to remember that you should never admit fault or attempt to settle a claim against you without NRMA's permission, but you must do everything possible to prevent any further loss or damage.

• Do I have to pay an excess with NRMA home insurance?

  When you make a claim under your NRMA Home Insurance policy, you'll need to pay an excess to contribute to the cost of your claim. Depending on your policy and the nature of your claim, you may have to pay more than one excess. The following excesses apply to NRMA Home Insurance policies:

  • Basic
  • Earthquake
  • Special

• Who is eligible for an NRMA home insurance policy?

  Here's the key eligibility criteria for an NRMA home insurance policy:

  • The type of home you own. It must be a free standing house, townhouse, villa or duplex, semi-detached house or terrace. Registered body corporate buildings and houseboats are not eligible.
  • How you use the home you own. It must be your primary residence or holiday home. It's not suitable if your home is a business, such as a hotel or bed & breakfast.
  • The condition of your home. The home needs to meet acceptable dwelling criteria; for instance, it must be secure, watertight, structurally sound and well maintained. It's not suitable for homes under initial construction or renovations that cost more than specified in the PDS.

NRMA home insurance reviews

If you've held or currently hold a NRMA home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if NRMA is right for them. Some reviews are from a survey commissioned by Finder.

Written by

Cristal Dyer

Writer

Cristal Dyer is a travel writer at Finder. She has been writing about travel for over five years and has visited over 40 countries around the world. Cristal currently travels full-time, writing about her favourite cities and food finds, and she is always on the lookout for amazing flight deals to share. See full bio