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Phone insurance

Choose the right phone insurance plan for you, with a variety of options available to protect your favourite device.

What you need to know

  • You can insure your phone as a contents insurance inclusion, or through single-item insurance.
  • Less comprehensive cover is also available via mobile phone providers and credit card purchase protection.
  • Phone insurance can be an affordable way to protect your device, but the cost of your premium and any excess may be more than your phone is worth.

If you've ever had your day ruined by a shattered screen or a stolen phone, you've likely wondered about phone insurance and how it could protect you.

Phone insurance can help cover the cost of repair or replacement if your mobile phone is lost, damaged or stolen. There are 4 main options for mobile phone insurance in Australia. Each has its pros and cons, which we go into further below.

Money bag and insurance policy document
Adding a phone to contents insurance

Mobile phones can be covered as part of your standard contents insurance but more than likely, you'll need to look at adding on specified items or portable contents cover.
Smartphone with apps
Single item insurance

There are a growing number of providers that will insure your device provided you purchase cover within a set period of time from purchase (often 90 days).
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Credit card purchase protection or manufacturer warranty

Some credit cards offer purchase protection for mobile phones as a benefit for cardholders provided you buy your new phone outright with your card. Many phones also come with a warranty to cover defects, malfunction and breakdown.
Phone with protection
Insurance from your mobile provider

Due to recent reforms, most telcos no longer offer new mobile insurance but Telstra still has one alternative to consider.

Contents insurance can cover your phone – and much more

1 - 5 of 5
Name Product Do they cover Phones? Contents Temporarily Removed From Home Accidental Damage to Home or Belongings Theft
QBE Contents Insurance
Optional
Optional
Our verdict: It covers essentials such as fire and theft plus comes with some good perks such as security upgrades after a burglary and up to 10% off your first year.
Honey Contents Insurance
20% of your contents sum insured
Optional
Our verdict: Honey gives you $250 smart sensors to reduce accidents and estimates the value of your contents. It was also a finalist for the comprehensive category in the Finder Awards.
Kogan Contents Insurance
Optional
Optional
Our verdict: Good comprehensive cover (issued by QBE). Also, get a 6% discount off your first year plus $10 ongoing monthly credit. T&Cs apply.
Qantas Contents Insurance
Optional
20% of the contents sum insured
Optional
Our verdict: Earn up to 30,000 Qantas Points with every Qantas Home Insurance policy you take out by 28 May. T&Cs and exclusions apply.
Westpac Contents Insurance
Optional
Our verdict: Provided by Allianz, one of the biggest insurers in Australia. Cover for fire, theft, storm, cyclones and more.
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Tom Goodwin

Phone insurance can be extremely handy! I've had to replace any number of handsets or get them repaired over the years thanks to dropping them on bushwalks, dropping them on cement and one unfortunate occasion dropping it in the bathroom. With the right policy you can save quite a bit on repairs -- just make sure you do some comparisons before you buy.
— Tom Goodwin, Commercial Content Editor

Read more on the 4 main options for phone insurance:

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Adding a phone to contents insurance

Your phone may be partially covered by insurance you already have, such as contents cover. Adding your mobile phone to an existing or new insurance policy can be a cost-effective way of insuring it in and around your home. However, it is important to note that these policies will only cover your gadget in certain situations and might not protect your phone when you need it most.

  • What does it cover my phone for? Policies only pay out in the event of specific types of damage, like impact or fire, and disasters, like flooding or storms.
  • What is not covered? You might not be able to claim for events like dropped phones or water damage. Certain limits may apply for items like portable possessions or electronics and it may not cover the entire cost of repair or replacement.
  • Am I covered outside of my home? No, most policies will not cover possessions outside of your home. You'll need to purchase additional portable contents cover and check the applicable conditions and limits.
  • What does portable contents cover? It can insure your phone against any loss, theft or damage that occurs away from home. Home insurers may offer cover for specified items or cover a wide range of possessions that won't need to be specified but have individual item limits.
  • What else should I consider? Making a home insurance claim may be more difficult than claiming on a dedicated phone insurance plan, and the excess may be impractically high for claiming just one item like a phone. Your premiums may also increase if you make claims on contents insurance policies.

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Single item insurance

Single item insurance or standalone gadget insurance is a relatively new type of cover in the insurance world. You'll find a few big names such as Bendigo Bank and NRMA, along with some new faces like Butter Insurance, Insurance4that and Raiz that offer some form of single item insurance.

These policies are generally bought online and designed to cover you for specific items, including your phone. All you need to do is go to their website, answer a few basic questions about your phone and its value, get your quote and pay. While policies differ from one insurer to the next, you'll generally find they'll cover you for:

  • Accidental damage to your phone
  • Someone stealing your phone
  • Protection outside of your home

Just make sure your phone was purchased from a registered Australian business and that you don't leave your phone unattended, or your claim could be denied.

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Credit card purchase protection

Many credit card companies offer purchase protection for mobile phones as a benefit for cardholders. This type of cover is designed to protect you if your mobile phone is damaged, lost or stolen within a certain time frame after purchase. The details of the cover can vary between credit card companies, but some of the common features include:

  • Eligibility. The mobile phone must be purchased with the credit card and some cards may have restrictions on the type of device or where it was purchased.
  • Timeframe. There is typically a limited timeframe in which the purchase protection applies, usually around 90 days from the date of purchase, but can be up to 6 months.
  • Coverage limits. There may be limits on the amount of protection provided, such as a maximum claim amount or a limit on the number of claims that can be made per year.
  • Excess. Some credit card companies may require an excess to be paid before the cover kicks in.
  • Claims process. The process for making a claim may vary between credit card companies, but it is typically straightforward and can be done online or over the phone.

It's important to note that credit card purchase protection is not the same as phone insurance, and there may be restrictions or exclusions that apply. For example, the cover may not apply to loss or damage due to flood, earthquake or wear and tear. Phone defects in general may be covered through a manufacturer's warranty which typically applies between 12 to 24 months.

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Mobile provider cover

Recent Telco reforms have led to mobile providers like Vodafone and Optus dropping their phone insurance offerings to new customers. To replace its mobile insurance, Telstra has an alternative program that offers some cover for phones called Upgrade and Protect:

  • How does it work? It's a $15 per month service that lets you upgrade your phone before your contract ends.
  • How much does an upgrade cost? An upgrade is free for phones in good working order in the second half of your contract. Earlier redemptions have a $99 fee and damaged phones have a $249 fee.
  • What about screen replacements? You can replace your screen for $99 and a consultant will come to you if you're located in an eligible postcode.
  • What conditions apply? You must add on Upgrade and Protect when you buy your new device on a repayment contract but can cancel anytime. You can make two damaged device upgrades per service every 12 months.

We let customers pay on a monthly or yearly subscription, which they can cancel at any time. Let's say you just bought an iPad for your kids going back to school. If you know you're going to have to get a new model in 9 months' time, you can just pay for nine months of protection. We really wanted to offer the flexibility so customers don't feel like they're locked in for ages.

Is phone insurance worth it?

Whether or not phone insurance is worth it is a personal decision and depends on several factors, including the cost of your device, how likely you are to damage or lose your phone, and the cost of the insurance itself.

Here are some of the key benefits and drawbacks of phone insurance to help you decide if it's an essential investment:

Pros

  • Protects against damage, theft or loss of your device
  • Offers peace of mind knowing you're covered in case of an unexpected event
  • Can save you money in the long run, as repairing or replacing a damaged or lost phone can be expensive
  • Some plans offer additional perks, such as discounts on device upgrades or tech support

Cons

  • The cost of premiums and excess may be more than the phone is worth
  • You may already be protected by a warranty or purchase protection
  • Providers often have restrictions, such as a limit on the number of claims you can make per year
  • You'll have to spend out-of-pocket if your cables, headphone or other accessories aren't compatible with your new replacement phone

Frequently asked questions

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4 Responses

    Default Gravatar
    johnOctober 26, 2021

    iphone 13 pro insurance?

      AvatarFinder
      JamesOctober 30, 2021Finder

      Hi John,

      If you’re looking for phone insurance, you can refer to the comparison table above to compare and choose an insurance provider. Use the ‘Get a Quote’ to get a quote within minutes directly from the provider.

      As a reminder, always read a policy’s Product Disclosure Statement (PDS) so that you’re aware of what you’re covered for, along with any exclusions or restrictions.

      I hope this helps!

      Regards,
      James

    Default Gravatar
    DavidFebruary 12, 2018

    Hi, I’ve noticed this article https://www.finder.com.au/home-insurance/phone-insurance
    does not include specialised Gadget Insurance companies such as Big Giraffe gadget cover, Covertec and Brightside Cover?

    Is this an oversite? Hoping you might be interested in cover the full market rather than just a small select few?

    Thanks
    David

      AvatarFinder
      JonathanMarch 6, 2018Finder

      Hi David, thanks for your inquiry!

      We’d like to thank you for your suggestions. This has been forwarded to our publishing team for approval.

      Best regards,

      Jonathan

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