Suncorp home insurance review

What does Suncorp home insurance cover?

You can get 3 different policy types. Suncorp offers contents insurance, building insurance, and a combined home and contents insurance policy. You can also get Suncorp landlord insurance, strata insurance and renters insurance.

Some main events covered by Suncorp home insurance include:

Suncorp home insurance is issued by AAI Limited. It offers customers a range of excesses and a 14-day cooling off period which is lower than most.

Here's the run-down of a Suncorp home insurance policy

Here's some information on Suncorp home insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how Suncorp (AAI Limited) did:

• AAI Limited resolved 26.38% of its complaints directly with customers.
• While it is considered a very large insurer, AAI Limited did receive the most complaints of all the insurers we reviewed.

Bottom line about Suncorp home insurance

Suncorp's home insurance could be good if you live in a disaster prone area of Australia, both because of its "Build it back better"' benefit and automatic flood cover. It also comes with a 6% seniors discount for Queenslanders.

If you're not yet ready to buy, you can compare other home insurance brands side-by-side here.

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Suncorp home insurance frequently asked questions

• How do I make a claim with Suncorp?

  Suncorp home insurance aims to make its claims process as easy and straightforward as possible. Claims can be lodged online or by phoning the Suncorp home insurance claims department on 13 25 24, available 24 hours a day, any day of the year. Once your claim has been approved, Suncorp can arrange the prompt repair or replacement of your home or contents.

  When you make a claim, Suncorp will ask you to provide proof of purchase or evidence of value, such as a receipt or user manual. You'll also need to provide a full description of every item for which you are making a claim.

• Who's eligible for a Suncorp home insurance policy?

  According to Suncorp's Target Market Determination (TMD) document, this product is suitable for:

  • Those who own and live in their homes for domestic purposes.
  • Those who want to insure their contents (used for domestic purposes) at a permanent residence, this can be for homeowners and renters.
  • Those who have a home that meets underwriting criteria like having an acceptable building type, living in an acceptable postcode, and that your home is maintained.
  • Those who own a home and lease out part of their residence under a rental agreement and wish to have some cover as a landlord. There is limited cover if the entire property is being leased as a short term rental.

• What type of policy covers the carpet in my home?

  Coverage for carpets is included in the contents section of a Suncorp home insurance policy, not the building cover section.

• What does my policy mean when it says it offers new for old replacement?

  This means that if your home is damaged beyond repair, or if your belongings are stolen or damaged beyond repair, Suncorp will rebuild or replace on a new for old basis. It doesn't even matter how old your home or your possessions may be.

• How much legal liability cover is included in a Suncorp home and contents insurance policy?

  $20 million of cover is included in this policy to protect you when you are legally liable to pay compensation for causing someone else's death or injury, or for causing damage to someone else's property.

• How can I pay my premium?

  Suncorp offers multiple premium payment options, including online, over the phone, BPAY, by the month, or in person at a Suncorp branch.

Leave a Suncorp home insurance review

If you've held, or currently hold, a Suncorp home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if Suncorp is right for them. Some reviews are from a survey commissioned by Finder.