Did the CrowdStrike outage affect your holiday?
The global IT outage caused by CrowdStrike's glitch caused chaos at airports and ruined or delayed many people's travel plans.
We spoke to some of Australia's leading travel insurers to see what's covered and what's not. Read on to see what you may be able to claim for.
I filled out a request for a travel insurance quote and have not received it
Hi Peter, you’re best to follow up with the travel insurance company you requested the quote from. Hope this helps.
I need a hard copy of my health insurance going over seas
Hi Gayle,
You should be able to print your policy. You should have a copy on your email or you can access it from online banking. If you’re having any issues, perhaps contact your health insurer for some assistance.
Hope this helps!
Greetings
I am taking a 19 day tour of Vietnam and Cambodia. During the tour I will be on a boat for one night in Halong Bay. InsureandGo advised that I need to take out a cruise premium because of the one night on a vessel. The cruise premium is double the price of its Gold premium. Is there a company that would be a better option for me?
Hi Felix,
Most insurers charge a higher premium for cruise cover, as they are pricing it based on risk. Insurers are aware that there’s a higher chance of claims related to cruising, such as illness, slips and fall injuries and cancellation fees, which can increase the premium paid.
Unfortunately you have to select cruise coverage for the entire trip, so you have a few options:
– Pay the higher price and get the peace of mind of full coverage.
– Pay for coverage without cruise cover, and take the risk of travelling knowing you have no insurance if something goes wrong on that one day.
– Enquire about taking out 2 policies: one standard policy for the entire trip without cruise cover, and another 2-day policy to cover your cruise.
Some of the things cruise travel insurance may cover includes:
Pre Paid Shore Excursions Cancellation
Missed Cruise Departure
Cabin Confinement/Loss of Enjoyment
Missed Port Cover
Formal Attire Cover
Formal Attire Delay Allowance
Unlimited medical cover and emergency assistance (on-board and while docked)
Weather delays or natural disasters.
COVID cover
Hope this helps!
Hello,
I am finding it difficult to obtain the necessary information on-line. I am booked on a cruise from Amsterdam to Budapest with several stopovers and a train journey from Budapest to Prague. My flight is with a stop-over in Doha enroute to Amsterdam with a stop there of several nights. My return flight is from Prague again with a stopover in Doha. My holiday is from 24th September until 16th October, 2024. Are you able to provide me with your cheapest quote including Covid cover. Thank you for your time. Kind regards Judi Boxall
Hi Judi,
We’re a review and comparison site, so we don’t have any products or provider quotes ourselves and we’re unable to provide personal customer service.
However, if you pop your destinations (Amsterdam, Budapest, Prague, Doha) in the table above and add your age and travel dates, you’ll get a number of quotes and options for your travel insurance.
When the quotes are listed, you can add covid cover as an optional extra on the left hand side.
Hope this helps!
I am travelling overseas later this year and have activated my credit card insurance. However the policy does not cover me if I need to cancel/postpone my trip due to COVID 19. Is there a stand alone policy I can purchase to cover cancellation / postponed trip due to COVID before I leave?
Many thanks
Hi Kaylene,
Yes you can check some options for covid cover when travelling here:
https://www.finder.com.au/travel-insurance/covid-cover