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Travel Insuranz Travel Insurance
Our verdict: Catered towards the younger traveller, Travel Insuranz offers budget-friendly prices and unlimited overseas medical cover on all of its policies.
This travel insurance company offers a competitive rate of up to $10,000 if you're forced to cut your trip short for both domestic and international holidays.
Travel Insuranz is one of a handful of insurers that covers you for one-way travel, new policies when you're already overseas and policy extensions while overseas.
Cons
Travel Insuranz does not cover any travellers over the age of 70. Compared to SCTI, Insure and Go and Travel Insurance Saver, which cover senior travellers up to and above the age of 100, this seems quite low.
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Summary of Travel Insuranz's Deluxe policy
Overseas Medical and Hospital Expenses
Unlimited
Cancellation and Amendment Fees
$10,000
Luggage and Personal Effects
$7,500
Maximum Age Limit
70
Table updated March 2024
How does Travel Insuranz Travel Insurance cover Covid-19?
Travel Insuranz Travel Insurance is one of 26 insurers that offer some cover for Covid-19. While you won't be covered for every scenario, these are some of the key benefits if you are diagnosed while on your journey:
Overseas medical expenses including emergency surgical and hospital treatment, transportation and the cost of repatriation
Additional travel and accommodation expenses (including quarantine) to enable your return home if you're unable to continue your trip as planned
Travel and accommodation costs for one companion to stay and accompany your dependant home
If you are diagnosed before you start your trip, Travel Insuranz doesn't cover claims arising from pre-trip cancellation due to Covid.19
If you want to know how other insurers handle Covid-19 claims, we've compared all the providers that cover pandemic-related expenses.
What policies do Travel Insuranz offer?
Travel Insuranz has three main levels of cover to choose from: Classic, Premier and Deluxe. Each successive level of cover contains all of the benefits of the one before it, plus a few additional benefits. The amount covered for each benefit generally increases from level to level.
Travel Insuranz is 100% Australian-owned and its policies are issued by Chase Underwriting and underwritten by certain underwriters at Lloyd's.
Travel Insuranz does its best to pay all valid and fully documented claims within ten business days. It offers streamlined online processing and round-the-clock medical assistance. Customers also get a 14-day money-back guarantee provided your trip hasn't started and you haven't yet made a claim.
Here's a breakdown of Travel Insuranz travel insurance features
Travel Insuranz's range of policies is designed to suit all types of travellers, which is why they offer the Classic, Premier and Deluxe options. No matter what level you choose, you will be covered for the following to varying amounts:
Baggage and personal effects
Cancellation fees, lost deposits and curtailment
Missed departure or connection
Overseas medical expenses
Personal liability
Personal money and loss of passport
Optional add-on
Travel Insuranz includes many benefits as standard, which other travel insurance policies consider an add-on. Some of these include cruises, riding mopeds or scooters and over 90 sports and activities. If you're planning to hit the slopes, snow sports are only covered if:
You've purchased a Single Trip policy and entered the dates you plan to participate in snow sports at the time of application; or
When considering travel insurance, it's very important to know which circumstances you will not be covered for. These are usually listed as "general exclusions" in a Product Disclosure Statement (PDS). Travel Insuranz won't cover you when your claim arises due to:
Loss, damage or expense as a result of travelling to an area that the Australian government has advised "do not travel" on www.smartraveller.gov.au
You sitting on, jumping from or climbing over any balcony, balcony railing, bridge, cliff, ledge or wall, regardless of its height
Anxiety, depression, "mental illness or stress" unless referred to and diagnosed by a registered psychiatrist or psychologist as a new condition
Planning to be in the United States of America for more than 364 days
Having a blood alcohol content "over the legal limit" whilst driving, or being under the influence of non-prescription drugs unless it was prescribed by a doctor and taken in accordance with their advice
Competitive and non-competitive mountain biking jumps or downhill
Taking part in civil commotions or riots of any kind
Make sure you review Travel Insuranz's PDS for a detailed breakdown of what is and isn't covered.
How to make a Travel Insuranz claim
If you have a medical emergency, Travel Insuranz has a 24-hour emergency service which you can contact on +61 (0) 2 9312 5168 or assistance@fullertonhealth.com.au.
All other claims can be completed online by following these steps:
Head to https://claimforms.gallagherbassett.com.au/travel/claim
Select your claim type
Enter your policy number as well as personal and contact details
Answering all sections, including details of the incident
Upload any supporting documents
Submit, and your claim should be paid within 10 business days
Here's the bottom line about Travel Insuranz Travel Insurance
Travel Insuranz's policies stand out from the crowd with their flexibility. You get a wide range of benefits that many other providers charge extra for, along with the ability to insure a one-way trip or purchase a policy while you're already overseas. Unlimited overseas medical expenses plus some cover for Covid-19 make a well-rounded policy worth considering.
If you're over the age of 70 or suffer from a mental illness, you'll have to look elsewhere, as Travel Insuranz has restricted cover to some travellers in its aim to keep premiums affordable.
Travel Insuranz offers flexible policies, a stack of standard features and affordable prices which will suit most travellers. You'll need to review its policy wording and exclusions, however, to make sure it works for you.
You can contact Travel Insuranz's emergency assistance on +61 (0) 2 9312 5168 or its general claims department on +61 7 3005 1613.
Annual Multi-Trip cover is basically Single Trip cover with an additional premium and added snow and domestic travel cover. Otherwise, the benefits and benefit amounts are exactly the same whether you are on a Single Trip or Multi-Trip policy.
Cristal Dyer is a travel writer at Finder. She has been writing about travel for over five years and has visited over 40 countries around the world. Cristal currently travels full-time, writing about her favourite cities and food finds, and she is always on the lookout for amazing flight deals to share. See full bio
James Martin was the insurance editor at Finder. He has written on a range of insurance and finance topics for over 7 years. James often shares his insurance expertise as a media spokesperson and has appeared on Prime 7 News, WIN News, Insurance News, 7NEWS and The Guardian. He holds a Tier 1 General Insurance (General Advice) certification and a Tier 1 Generic Knowledge certification, both of which meet the requirements of ASIC Regulatory Guide 146 (RG146). See full bio
James's expertise
James has written 255 Finder guides across topics including:
Compare Travel Insurance Direct policies online to save time and money. Travel Insurance Direct offers various policies including Annual multi-trip, The Works, The Basics and Domestic travel.
Domestic travel insurance can provide cover for trip cancellation (domestic flights), loss or damage to luggage and expensive items, car rental excess charges and much more. Find out why domestic travel insurance is worth getting and compare policies from Australian insurers.
How do I book travel insurance if I am going from Australia to Mauritius 20 – 24/09/2023, then Sout Africa 24/09 – 17/10, do I need to book these trips separately or can I book it a one trip.
Finder
GaryJuly 31, 2023Finder
Hey Jaco,
You can use our travel insurance engine. Just add in your 2 destinations and your dates 20/9 – 17/10, and you’ll be able to get quotes from multiple insurers.
Cheers,
Gary
jpFebruary 5, 2018
why do policies say you can claim a certain amount but when you go to claim its not covered? I tried to claim against travelinsuranz under the deluxe policy and they do not cover onforwarding travel from a stolen passport incident , despite the policy saying: Resumption of trip • No cover • No cover • No cover • $3,000 – how do I get the $3000 – I had to book 2 further flights!!!!
Finder
JoshuaFebruary 14, 2018Finder
Hi JP,
Thanks for getting in touch with finder and I’m sorry to hear about your experience. For sure this is disappointing.
Nevertheless, you’ve mentioned that you’ve lost your passport. With Travel Insuranz, under Deluxe policy, they cover $1,250 for your lost passport. They also cover $3,000 if you make a claim for the Resumption of Trip. Please note though that there are specific conditions you have to meet before you can make a claim. You can find these conditions outlined in your PDS with Travel Insuranz.
I would suggest that you contact Travel Insuranz directly to confirm your eligibility.
I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.
Have a wonderful day!
Cheers,
Joshua
ClintonJanuary 25, 2017
Hi,
I got a quote for travel insurance for 27 days in South Africa,how do I contact Travel Insuranz Classic to ask them a question,as the phone number just remains on voicemail.
What does the unlimited medical, cover a person for.
If you could urgently advise.
Finder
RichardJanuary 30, 2017Finder
Hi Clinton,
Thanks for getting in touch. If you have questions about the policy, you should contact them via email travel@travelinsuranz.com.au.
All the best,
Richard
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How do I book travel insurance if I am going from Australia to Mauritius 20 – 24/09/2023, then Sout Africa 24/09 – 17/10, do I need to book these trips separately or can I book it a one trip.
Hey Jaco,
You can use our travel insurance engine. Just add in your 2 destinations and your dates 20/9 – 17/10, and you’ll be able to get quotes from multiple insurers.
Cheers,
Gary
why do policies say you can claim a certain amount but when you go to claim its not covered? I tried to claim against travelinsuranz under the deluxe policy and they do not cover onforwarding travel from a stolen passport incident , despite the policy saying: Resumption of trip • No cover • No cover • No cover • $3,000 – how do I get the $3000 – I had to book 2 further flights!!!!
Hi JP,
Thanks for getting in touch with finder and I’m sorry to hear about your experience. For sure this is disappointing.
Nevertheless, you’ve mentioned that you’ve lost your passport. With Travel Insuranz, under Deluxe policy, they cover $1,250 for your lost passport. They also cover $3,000 if you make a claim for the Resumption of Trip. Please note though that there are specific conditions you have to meet before you can make a claim. You can find these conditions outlined in your PDS with Travel Insuranz.
I would suggest that you contact Travel Insuranz directly to confirm your eligibility.
I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.
Have a wonderful day!
Cheers,
Joshua
Hi,
I got a quote for travel insurance for 27 days in South Africa,how do I contact Travel Insuranz Classic to ask them a question,as the phone number just remains on voicemail.
What does the unlimited medical, cover a person for.
If you could urgently advise.
Hi Clinton,
Thanks for getting in touch. If you have questions about the policy, you should contact them via email travel@travelinsuranz.com.au.
All the best,
Richard