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Travel Insuranz Travel Insurance

Our verdict: Catered towards the younger traveller, Travel Insuranz offers budget-friendly prices and unlimited overseas medical cover on all of its policies.

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Pros

  • This travel insurance company offers a competitive rate of up to $10,000 if you're forced to cut your trip short for both domestic and international holidays.
  • Travel Insuranz is one of a handful of insurers that covers you for one-way travel, new policies when you're already overseas and policy extensions while overseas.

Cons

  • Travel Insuranz does not cover any travellers over the age of 70. Compared to SCTI, Insure and Go and Travel Insurance Saver, which cover senior travellers up to and above the age of 100, this seems quite low.

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Summary of Travel Insuranz's Deluxe policy

Overseas Medical and Hospital ExpensesUnlimited
Cancellation and Amendment Fees$10,000
Luggage and Personal Effects$7,500
Maximum Age Limit70

Table updated March 2024

How does Travel Insuranz Travel Insurance cover Covid-19?

Travel Insuranz Travel Insurance is one of 26 insurers that offer some cover for Covid-19. While you won't be covered for every scenario, these are some of the key benefits if you are diagnosed while on your journey:

  • Overseas medical expenses including emergency surgical and hospital treatment, transportation and the cost of repatriation
  • Additional travel and accommodation expenses (including quarantine) to enable your return home if you're unable to continue your trip as planned
  • Travel and accommodation costs for one companion to stay and accompany your dependant home

If you are diagnosed before you start your trip, Travel Insuranz doesn't cover claims arising from pre-trip cancellation due to Covid.19

If you want to know how other insurers handle Covid-19 claims, we've compared all the providers that cover pandemic-related expenses.

What policies do Travel Insuranz offer?

Travel Insuranz has three main levels of cover to choose from: Classic, Premier and Deluxe. Each successive level of cover contains all of the benefits of the one before it, plus a few additional benefits. The amount covered for each benefit generally increases from level to level.

Here are some of the main insured events a policy can cover you for:

Luggage

Classic

Passport

Premier

Travel plane luggage passport

Deluxe

Travel Insuranz is 100% Australian-owned and its policies are issued by Chase Underwriting and underwritten by certain underwriters at Lloyd's.

Travel Insuranz does its best to pay all valid and fully documented claims within ten business days. It offers streamlined online processing and round-the-clock medical assistance. Customers also get a 14-day money-back guarantee provided your trip hasn't started and you haven't yet made a claim.

Here's a breakdown of Travel Insuranz travel insurance features

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Standard features

Travel Insuranz's range of policies is designed to suit all types of travellers, which is why they offer the Classic, Premier and Deluxe options. No matter what level you choose, you will be covered for the following to varying amounts:

  • Baggage and personal effects
  • Cancellation fees, lost deposits and curtailment
  • Missed departure or connection
  • Overseas medical expenses
  • Personal liability
  • Personal money and loss of passport

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Optional add-on

Travel Insuranz includes many benefits as standard, which other travel insurance policies consider an add-on. Some of these include cruises, riding mopeds or scooters and over 90 sports and activities. If you're planning to hit the slopes, snow sports are only covered if:

  • You've purchased a Single Trip policy and entered the dates you plan to participate in snow sports at the time of application; or
  • You've purchased an Annual Multi Trip policy which includes 23 days of snow sports cover

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Exclusions

When considering travel insurance, it's very important to know which circumstances you will not be covered for. These are usually listed as "general exclusions" in a Product Disclosure Statement (PDS). Travel Insuranz won't cover you when your claim arises due to:

  • Loss, damage or expense as a result of travelling to an area that the Australian government has advised "do not travel" on www.smartraveller.gov.au
  • You sitting on, jumping from or climbing over any balcony, balcony railing, bridge, cliff, ledge or wall, regardless of its height
  • Anxiety, depression, "mental illness or stress" unless referred to and diagnosed by a registered psychiatrist or psychologist as a new condition
  • Planning to be in the United States of America for more than 364 days
  • Having a blood alcohol content "over the legal limit" whilst driving, or being under the influence of non-prescription drugs unless it was prescribed by a doctor and taken in accordance with their advice
  • Competitive and non-competitive mountain biking jumps or downhill
  • Taking part in civil commotions or riots of any kind

Make sure you review Travel Insuranz's PDS for a detailed breakdown of what is and isn't covered.

How to make a Travel Insuranz claim

If you have a medical emergency, Travel Insuranz has a 24-hour emergency service which you can contact on +61 (0) 2 9312 5168 or assistance@fullertonhealth.com.au.

All other claims can be completed online by following these steps:

  • Head to https://claimforms.gallagherbassett.com.au/travel/claim
  • Select your claim type
  • Enter your policy number as well as personal and contact details
  • Answering all sections, including details of the incident
  • Upload any supporting documents
  • Submit, and your claim should be paid within 10 business days

Here's the bottom line about Travel Insuranz Travel Insurance

Travel Insuranz's policies stand out from the crowd with their flexibility. You get a wide range of benefits that many other providers charge extra for, along with the ability to insure a one-way trip or purchase a policy while you're already overseas. Unlimited overseas medical expenses plus some cover for Covid-19 make a well-rounded policy worth considering.

If you're over the age of 70 or suffer from a mental illness, you'll have to look elsewhere, as Travel Insuranz has restricted cover to some travellers in its aim to keep premiums affordable.

If Travel Insuranz doesn't quite hit the mark, you can compare other travel insurance companies here.

Frequently asked questions

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6 Responses

    Default Gravatar
    JacoJuly 26, 2023

    How do I book travel insurance if I am going from Australia to Mauritius 20 – 24/09/2023, then Sout Africa 24/09 – 17/10, do I need to book these trips separately or can I book it a one trip.

      AvatarFinder
      GaryJuly 31, 2023Finder

      Hey Jaco,

      You can use our travel insurance engine. Just add in your 2 destinations and your dates 20/9 – 17/10, and you’ll be able to get quotes from multiple insurers.

      Cheers,
      Gary

    Default Gravatar
    jpFebruary 5, 2018

    why do policies say you can claim a certain amount but when you go to claim its not covered? I tried to claim against travelinsuranz under the deluxe policy and they do not cover onforwarding travel from a stolen passport incident , despite the policy saying: Resumption of trip • No cover • No cover • No cover • $3,000 – how do I get the $3000 – I had to book 2 further flights!!!!

      AvatarFinder
      JoshuaFebruary 14, 2018Finder

      Hi JP,

      Thanks for getting in touch with finder and I’m sorry to hear about your experience. For sure this is disappointing.

      Nevertheless, you’ve mentioned that you’ve lost your passport. With Travel Insuranz, under Deluxe policy, they cover $1,250 for your lost passport. They also cover $3,000 if you make a claim for the Resumption of Trip. Please note though that there are specific conditions you have to meet before you can make a claim. You can find these conditions outlined in your PDS with Travel Insuranz.

      I would suggest that you contact Travel Insuranz directly to confirm your eligibility.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!

      Cheers,
      Joshua

    Default Gravatar
    ClintonJanuary 25, 2017

    Hi,

    I got a quote for travel insurance for 27 days in South Africa,how do I contact Travel Insuranz Classic to ask them a question,as the phone number just remains on voicemail.

    What does the unlimited medical, cover a person for.

    If you could urgently advise.

      AvatarFinder
      RichardJanuary 30, 2017Finder

      Hi Clinton,

      Thanks for getting in touch. If you have questions about the policy, you should contact them via email travel@travelinsuranz.com.au.

      All the best,
      Richard

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