Energy Finder™ – No more surprise bills

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Welcome to Energy Finder™. We're a free online comparison service that lets you get energy prices in New South Wales, Victoria, Queensland, South Australia and the Australian Capital Territory. If you're in another state, we won't have prices but we still have guides to help you compare.
Name Product Electricity availability Gas availability Is the retailer Australian owned? Customer service rating More details Details
Energy Australia
Energy Australia
NSW, VIC, QLD, SA, ACT
NSW, VIC, SA, ACT
Foreign-owned

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
  • Credit card fees
Go to site
More infoView details
AGL
AGL
NSW, VIC, QLD, SA
NSW, VIC, QLD, SA, WA
Partly Australian-owned

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
  • Credit card fees
Go to site
More infoView details
ReAmped Energy
ReAmped Energy
NSW, QLD, SA, ACT
Not available at the moment
Partly Australian-owned

Customer service rating

Customer service rating
  • Solar
  • Monthly billing
  • Credit card fees
Go to site
More infoView details
No fancy discounts or rewards, just low prices. No lock in contracts.
Kogan Energy
Kogan Energy
NSW, VIC, QLD, SA
VIC
Partly Australian-owned
N/A
N/A
  • Solar
  • Monthly billing
Go to site
More infoView details
Origin
Origin
NSW, VIC, QLD, SA, ACT
NSW, VIC, QLD, SA, ACT, WA
Partly Australian-owned

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
  • Credit card fees
Go to site
More infoView details
No exit fees or lock-in contracts on most of their market offerings.
OVO Energy
OVO Energy
NSW, QLD, SA
Not available at the moment
Foreign-owned
N/A
N/A
  • GreenPower
  • Solar
  • Monthly billing
Go to site
More infoView details
Carbon-neutral provider with no exit fees. You can also earn interest if you use less than your ‘calculated average’. Go to site to learn more.
Dodo
Dodo
NSW, VIC, QLD, SA
NSW, VIC
Partly Australian-owned

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
  • Credit card fees
Go to site
More infoView details
Energy Locals
Green Company
Energy Locals
NSW, VIC, QLD, SA, ACT, TAS
Not available at the moment
Australian-owned

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
Go to site
More infoView details
2020 Finder Green Award Winner (Retail brand)
Sumo
Sumo
NSW, VIC, QLD
NSW, VIC
Australian-owned

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
  • Credit card fees
Go to site
More infoView details
Power Direct
Power Direct
NSW, VIC, QLD, SA, ACT
Partly Australian-owned

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
  • Credit card fees
Get a quote
More infoView details
Future X Energy
Future X Energy
NSW, QLD
Australian-owned
N/A
N/A
  • Solar
  • Monthly billing
More infoView details
1st Energy
1st Energy
NSW, VIC, QLD, TAS
Australian-owned

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
Enquire now
More infoView details
Alinta
Alinta
NSW, VIC, QLD, SA
NSW, VIC, QLD, SA, WA
Foreign-owned

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
Get a quote
More infoView details
ActewAGL
ActewAGL
NSW, ACT
NSW, ACT
Partly Australian-owned

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
  • Credit card fees
Get a quote
More infoView details
Powershop
Green Company
Powershop
NSW, VIC, QLD, SA
VIC
Partly Australian-owned

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
Enquire now
More infoView details
2020 Finder Green Award Winner (Traditional brand).
QEnergy
QEnergy
NSW, VIC, QLD, SA
Australian-owned

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
Enquire now
More infoView details
Momentum Energy
Momentum Energy
NSW, VIC, QLD, SA
VIC
Australian-owned

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
More infoView details
Red Energy
Red Energy
NSW, VIC, QLD, SA, ACT
NSW, VIC, QLD, SA
Australian-owned

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
Get a quote
More infoView details
Lumo Energy
Lumo Energy
NSW, VIC, SA
VIC
Australian-owned

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
Get a quote
More infoView details
Power & Water
Power & Water
NT
Partly Australian-owned

Customer service rating

Customer service rating
  • Solar
  • Monthly billing
Get a quote
More infoView details
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Compare Guide: How to find the right electricity or gas deal

Understand how energy prices are calculated

Energy plans may appear complicated, but prices depend on just three main things.

If you can understand these elements, you may be able to find yourself a cheaper deal.

  • Supply charges. This is a flat fee that you are charged for being connected to the energy network, measured in c/day.
  • Usage rates. This is how much you'll be charged for each unit of energy you consume, measured in c/kWh. Securing lower usage rates is vital as they will make up the bulk of your energy bill.
  • Discounts. These are usually a percentage discount on some or all of your bill, though they can take other forms. Discounts may require special conditions or they may only apply for a strictly limited time. Factor in the limits of a discount when you're comparing energy plans.

"Price isn't the be-all and end-all of energy plans"

Picking a great energy plan is about more than the listed cost. Low usage and supply rates are important, but understanding your bill and how costs are calculated empowers you to make your own good decisions.

Look deeper than the price

Discounts can make a plan cheaper, but they can also be misleading:

  • They're usually temporary, expiring after 12 months.
  • They can be conditional, and be removed if you don't meet the condition.


Comparing base rates is always better. Consider these scenarios:

A cheaper estimated price
Will it decrease your bill?Yes
What should you look out for?It may decrease your bill overall, but could be reliant on discounts.
Useful if...You want a rough indication of how much you could save.
Large discounts
Will it decrease your bill?Yes
What should you look out for?Decreases your bill, but may only last for a certain amount of time (e.g. one year). May also require you to meet certain requirements (e.g. pay on time).
Useful if...You are able to meet discount conditions and you are aware of when your discount will end.
Lower usage rates
Will it decrease your bill?Yes
What should you look out for?Decreases your bills usage rate either per kWh (electricity) or per MJ/h (gas).
Useful if...You have a high energy usage (although this can be beneficial to anyone, regardless of how much energy you use).
A lower daily supply charge
Will it decrease your bill?Yes
What should you look out for?
Decreases the daily charge you have to pay simply to be connected to power.
Look for this if...You're not a high energy user (although this can be beneficial to anyone, regardless of how much energy you use).

Understand your bill

Understanding your energy bill means you understand your energy consumption and can figure out if you can get a better deal.

Here's what matters on your bill:


Bill invoice

Bill period.


Bill period

Usage in period.


Peak, peak off usage

Peak and off-peak usage.


Data in area

Relative usage to others in your area.


Point of service

Controlled load usage.


Charges

Usage and supply charges.

For a more in-depth look at understanding your bill, check out our detailed guide.

Do the big energy brands matter?

Around 65% of Australian residents buy their power from one of the "Big 3" energy retailers: Origin Energy, EnergyAustralia and AGL.

Competitive rates, but not always the best

Smaller retailers often beat out the big three on price, but they remain competitive. You'll often need to stay on top of expiring benefit periods to keep your plan prices low.

They have good customer service

The big energy brands score well on their Finder customer service rating.

FeatureAGLEnergyAustraliaOrigin
Rating4.83.84.5
24 hour
customer service
YesNoNo
Weekend hours?YesNoYes
Online chat available?YesYesYes
Financial hardship programYesYesYes

What is Finder's customer service rating?

Finder's customer service rating is a score assigned to retailers based on how easily customers can sign up and how responsive they are to issues.

It's based on factors like these and others:

  • Call centre service
  • Website/app usability
  • Online help and support


For a full breakdown of the customer service rating, see our methodology.

What should green-conscious customers look for in an energy plan?

Most of Australia's electricity comes from non-renewable sources (e.g. coal burning). However, you can still make a greener choice when choosing an energy provider by looking out for:

  • GreenPower. You can pay extra with some providers to guarantee that some amount of your energy is from renewables. Learn more in our GreenPower guide.
  • Carbon offsets. Providers may offer "carbon neutrality" on their plans. This means they purchase carbon offsets for all the power that you use — your energy still produces emissions.
  • Finder Green Award. The Finder Green Awards are handed out to businesses making the biggest contribution towards a green future, including energy retailers, among others.


Our individual provider pages go into more detail about green ratings.

What should solar owners look out for?

Solar owners not only produce some of their own power, but can feed the excess back into the grid for a rebate on their energy bill.

This rate is called the "solar feed-in tariff". While higher feed-in tariffs could be nice, watch out for inflated usage rates to see if it will actually save you money – check our guide to the best plans for solar feed-in tariffs for your area.

Before you switch plans

Here's a quick checklist:

  • Resolve any problems. If you're switching due to an issue with your current provider, see if it can be resolved. You can always address serious complaints to the energy and water ombudsman for your state.
  • Contract terms. Ensure you don't have to pay an exit fee to switch from your old plan.
  • Discounts. Watch out for conditional discounts and realise that they will likely expire after 12 months.
  • Concessions/rebates. You might be eligible for one. See our list of energy rebates for every state, or look out for concession-only plans like AGL's seniors plan.


If you aren't moving house, your retailer will handle the actual switch. They'll ask for some information and then do the rest, which is explained in detail here.

Moving house?

You can either:

  • Stay with your current provider. This is only sometimes an option, depending on where you're moving.
  • Switch to a new one. Moving house is an excellent opportunity to switch to a more competitive plan. Compare your options to find one that suits.

No matter what, you should try and arrange an energy switch at least a week ahead – it usually takes about 3 business days to get connected.


Energy guides


5 tips to save on energy

One of the easiest ways to save on energy costs is to switch to a cheaper energy provider. Here are a few more tips to lower your bills:


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Frequently asked questions

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2 Responses

    Default Gravatar
    derJune 15, 2015

    i can’t get any money from what i win millions and vouch also when i personal loan i still not get any money how to money from finance yahoo and from vouch
    i need can you transfer when i win money and the vouch and finance when you end me bill can you send the money i win from games and vouch and i finance and cheque with the electricity bill to me thank you very much

      Default Gravatar
      JesseJune 15, 2015

      Hi Der,

      Thanks for getting in touch. We’ve sent a solution to your problem via direct email.

      Many thanks,
      Jess

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