When looking at home insurance, understanding a policy's exclusions are just as important as understanding what's included. Our guide takes a closer look at what those exclusions are, why they exist and how you can ensure you have adequate cover for your home and possessions.
Here are 8 general exclusions that you'll usually find in a product disclosure statement (PDS).
Most home and contents insurance policies won’t provide cover in the following situations and circumstances:
If you leave your home unoccupied for a specified period, usually around 60 or 90 consecutive days, claims for loss or damage that occur during this time will not be paid. This exclusion applies because loss or damage could easily result from the failure to keep your home in a lived-in state. However, you do have the option to contact your insurer in advance and apply for your home and contents cover to continue while you’re away for an extended period.
Are you planning on taking part in a house swap or renting your home out through Airbnb? If so, be aware that your home and contents insurance cover won’t continue during this period. The accommodation-sharing provider you use should be able to advise you on other insurance options.
If your home isn’t secure or you fail to take reasonable steps to secure it after loss or damage, most insurers will refuse your claim. So if you go out all day leaving the front door and windows wide open, don’t be surprised if your insurer doesn’t cover your claim for theft.
An insurer can’t be expected to cover pre-existing damage to your home under a new policy. If you take out a new policy when you already have a massive hole in your roof or damaged carpet in your bedroom following a burst pipe, your insurer won’t pay your claim to fix the damage.
Many people assume that flood cover is an automatic inclusion in home insurance, but this is often not the case. A significant proportion of policies only offer flood cover as an extra-cost option or not at all. Many policies will also exclude cover for damage resulting from a storm surge or for storm-related damage, such as removing trees from your property. If you live in a flood or storm-prone area, it’s essential to read the fine print to find out exactly what a policy covers.
Many insurers will not provide any cover for damage caused by your dog, cat or any other animal you keep at the insured address. While in some cases, animal damage can be easily prevented, it may also be worth looking around for a policy that does cover animal damage.
Most home and contents policies don’t provide any cover if you’re renovating or extending your home, so any claims for damage connected to the building work will be refused. If you’re planning on renovating, look into your construction insurance options and the cover they provide.
Do you run a business from your home? If so, your stock and other business items will most likely not be covered under a home and contents policy and you’ll need to consider your business insurance options.
Exclusions are designed to eliminate risks that an insurer is unwilling to cover, but there are several reasons behind some of the general exclusions that apply to your home and contents insurance policy:
As you can see, there are plenty of reasons why certain risks are excluded from home and contents policies. By reading the PDS closely and getting a clear picture of what is and isn’t covered by your policy, you can ensure that you end up with the right cover.
| Response | |
|---|---|
| Peace of mind | 62.52% |
| Theft | 50.53% |
| Fire protection | 50.23% |
| Storm damage | 40.06% |
| Flood protection | 15.17% |
| Because it is a requirement of my home loan | 11.08% |
| Other | 0.61% |
An exclusion period is almost like a waiting period. During that time, you won't be covered for certain events like storms, floods and fires. Exclusion periods are usually placed right after you've taken out a policy.
The table below shows how different insurers apply varying exclusion periods. So just be aware of these and make sure to choose an insurer that suits you.
| Brand | Flood | Bushfire | Cyclones | Storms | Explosion | Earthquake or Tsunami | Get quote |
|---|---|---|---|---|---|---|---|
 | 72hrs | 72hrs | 72hrs | 72hrs | 72hrs | 72hrs | |
 | 72hrs | 72hrs | 72hrs | 72hrs | 72hrs | 72hrs | |
 | 72hrs | 72hrs | 72hrs | 72hrs | 72hrs | 72hrs | |
 | 72hrs | 72hrs | 72hrs | 72hrs | 72hrs | 72hrs | |
 | 7 days | 7 days | 5 days | 48 hours | Not mentioned | Not mentioned | |
 | 72hrs | 72hrs | 72hrs | 72hrs | 72hrs | 72hrs | |
 | 72hrs | 72hrs | 72hrs | 72hrs | 72hrs | 72hrs | |
 | 7 days | 7 days | 5 days | 48 hours | Not mentioned | Not mentioned | |
 | 48hrs | 48hrs | 48hrs | 48hrs | 48hrs | 7 days | |
 | 72hrs | 72hrs | 72hrs | 72hrs | 72hrs | 72hrs | More info |
 | 48hrs | 48hrs | 48hrs | 48hrs | Not mentioned | 72hrs | |
 | 72hrs | 72hrs | 72hrs | 72hrs | Not mentioned | 168hrs | More info |
 | 72hrs | 72hrs | 72hrs | 72hrs | Not mentioned | 168hrs | |
 | 72hrs | 72hrs | 72hrs | 72hrs | Not mentioned | 168hrs | |
 | 72hrs | 72hrs | 72hrs | 72hrs | Not mentioned | 168hrs |
When taking out home insurance, it's important to be mindful of exclusions so that you don't end up with nasty surprises. All insurers will provide a full list of exclusions in their PDS, so make sure to check that out.
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