Westpac Home Insurance Review

What does Westpac Home Insurance cover?

With Westpac Home Insurance, you have the choice of a combined Home and Contents Insurance policy, Building Insurance, Contents Insurance and Landlord Insurance. You can also choose from Essential, Quality and Premier Care options.

Here's a quick overview of the main insured events you'll be covered for with Westpac Home Insurance.

All policies come with a basic excess. You can opt to pay as little as $100 or as much as $5,000. They also come with a cooling off period of 21 days. If you cancel your policy within this timeframe, you can get a full refund.

Here's a breakdown of Westpac Home Insurance features

Westpac Home Insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July to December 2020. At this time, Westpac policies were underwritten by Westpac Australia Insurance Limited, so that's what we'll be comparing here.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints. The data explores different underwriters and compares their business size to the number of complaints processed.

Here's an overview of how Westpac did:

• Westpac had 135 complaints during this period, slightly less than other large insurers such as Hollard.

• 42.96% of complaints were resolved directly with customers. This is only marginally better than Hollard and slightly lower than Auto & General.

FAQs about Westpac Home Insurance

• How do I make a home insurance claim with Westpac?

  If you need to make a claim, you'll want help fast. So Westpac simplifies the process through its 5-star rated claims service. Here's what will happen:

  • Ensure that you, your family and your property are safe.
  • Call the police if necessary.
  • Call Westpac on 1300 369 989 or print out the online claim form.
  • Lodge your claim, along with any required documents or additional information you may be asked for.
  • Westpac will send you a letter confirming your claim and case number.
  • Westpac will appoint an assessor to inspect any damage to your home.
  • Westpac will notify you if your claim is accepted and, if so, it will be settled within 10 business days.

• Do I have to pay an excess when I make a claim with Westpac?

  The excess is the amount you need to pay towards any claim. With Westpac Home and Contents Insurance, you can opt to pay as little as $100 or as much as $5,000.

  Westpac offers the following basic excess options:

  • $100
  • $250
  • $500

  • $1,000
  • $2,000
  • $5,000

• Who is the underwriter for Westpac Home Insurance?

  Westpac Home Insurance is now issued and underwritten by AAllianz Australia General Insurance Limited (AAGIL). Up until recently, its policies were underwritten by Westpac Australia Insurance Limited.

• Who is eligible for a Westpac home insurance policy?

  A Westpac home building or contents insurance product is suitable for those who:

  • own or have a legal interest in a residential property in Australia
  • need building or contents cover to cover the financial costs of repairing, rebuilding or replacing the insured building or items in the event that it is damaged,
    destroyed or lost as a result of an insured event
  • need legal liability cover

Leave a Westpac Home Insurance review

If you've held or currently hold a Westpac Home Insurance policy, we'd love to hear from you. Your reviews help other Australians decide if Westpac is right for them. Some reviews are from a survey commissioned by Finder.