Westpac home insurance review

Product	Finder Score	Building Cover	Contents Cover	Sum Insured Safeguard
Finder score 4.7 Basic Westpac Building Insurance	Finder score 4.7 Basic				Our verdict: Provided by Allianz, one of the biggest insurers in Australia. Cover for fire, theft, storm, cyclones and more.	Continue More info Compare product selection Compare	loading
Finder score 8.7 Great Westpac Contents Insurance	Finder score 8.7 Great				Our verdict: Provided by Allianz, one of the biggest insurers in Australia. Cover for fire, theft, storm, cyclones and more.	Continue More info Compare product selection Compare	loading
Finder score 8.8 Great Westpac Home and Contents Insurance	Finder score 8.8 Great				Our verdict: Provided by Allianz, one of the biggest insurers in Australia. Cover for fire, theft, storm, cyclones and more.	Continue More info Compare product selection Compare	loading

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How we calculate Home insurance Finder Scores

Read full methodology

What different scores mean

9+

Excellent

These products offer a balance between low pricing and more features.

7+

Great

Competitive products within their group.

5+

Standard

Usually these products would either have fewer benefits or higher pricing.

0+

Basic

Offering basic cover with limited features or higher pricing.

What does Westpac home insurance cover?

With Westpac home insurance, you have the choice of a combined home and contents insurance policy, building insurance, contents insurance and landlord insurance. You can also choose from essential, quality and premier care options.

Here's a quick overview of the main insured events you'll be covered for with Westpac home insurance.

All policies come with a basic excess. You can opt to pay as little as $500 or as much as $10,000. They also come with a cooling off period of 14 days. If you cancel your policy within this time frame, you can get a full refund.

Here's a breakdown of Westpac home insurance features

Westpac home insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how Westpac (Allianz Australia Insurance Limited) did:

• Westpac (Allianz) had 338 complaints during this period, almost the same as other large insurers such as Hollard.

• Of these, only 32.25% of complaints were resolved directly with customers. This is poorer than other insurers such as Hollard and Budget Direct

FAQs about Westpac home insurance

• How do I make a home insurance claim with Westpac?

  If you need to make a claim, you'll want help fast. So Westpac simplifies the process through its 5-star rated claims service. Here's what will happen:

  • Ensure that you, your family and your property are safe.
  • Call the police if necessary.
  • Call Westpac on 1300 369 989 or print out the online claim form.
  • Lodge your claim, along with any required documents or additional information you may be asked for.
  • Westpac will send you a letter confirming your claim and case number.
  • Westpac will appoint an assessor to inspect any damage to your home.
  • Westpac will notify you if your claim is accepted and, if so, it will be settled within 10 business days.

• Do I have to pay an excess when I make a claim with Westpac?

  The excess is the amount you need to pay towards any claim. With Westpac home and contents insurance, you can opt to pay as little as $500 or as much as $10,000.

  Westpac offers the following basic excess options:

  • $500
  • $600
  • $700
  • $800
  • $900
  • $1,000
  • $11,00
  • $12,00

  • $13,00
  • $14,00
  • $15,00
  • $2,000
  • $3,000
  • $5,000
  • $10,000

• Who is the underwriter for Westpac home insurance?

  Westpac home insurance is now issued and underwritten by Allianz Australia Insurance Ltd. Up until recently, its policies were underwritten by Westpac Australia Insurance Limited.

• Who is eligible for a Westpac home insurance policy?

  A Westpac home building or contents insurance product is suitable for those who:

  • Own or have a legal interest in a residential property in Australia
  • Need building or contents cover to cover the financial costs of repairing, rebuilding or replacing the insured building or items in the event that it is damaged,
    destroyed or lost as a result of an insured event
  • Need legal liability cover

Leave a Westpac home insurance review

If you've held or currently hold a Westpac home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if Westpac is right for them. Some reviews are from a survey commissioned by Finder.

Written by

Gary Ross Hunter

Journalist

Gary Ross Hunter has over 6 years of expertise writing about insurance, including life, health, home, and car insurance. Having reviewed hundreds of product disclosure statements and published over 800 articles, he loves simplifying complex insurance topics for everyday readers. Gary has contributed to major outlets like Yahoo Finance, The Sydney Morning Herald, and news.com.au, and holds a Bachelor of Arts (Honours) in English Literature from the University of Glasgow, along with a Tier 2 General Advice certification, ensuring his work adheres to ASIC’s RG146 standards. See full bio

Gary Ross's expertise

Gary Ross has written 590 Finder guides across topics including:

• Health, home, life, car, pet and travel insurance
• Managing the cost of living