Contents Insurance

Contents Insurance – Protecting the Items That Make Your House a Home

Contents insurance covers the costs of repairing or replacing possessions and household items. Contents only insurance protects your domestic property and covers items such as:

  • appliances
  • clothing
  • furniture
  • jewellery.

Contents only insurance typically covers items that:

  • are belongings of visitors to your home
  • are designed for use outside but not fixtures (e.g. an above ground pool)
  • are installed fixtures (e.g. carpet)
  • are items normally kept in your home.

Working out how much contents insurance you need can be tough if you don't now what you're looking for. Keep reading this guide for more information about getting the right contents insurance for you, how to make a contents insurance claim and other useful tips.

Details Features
Gold Contents
Gold Contents
Save 20% on cover when you purchase a Gold Contents Insurance policy online.
  • Cover for your contents
  • Cover against theft, storm and rainwater, fire and more
  • Accidental breakage cover
  • Cover for uninsured guest contents up to $500
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Smart Contents Insurance
Smart Contents Insurance
Protect your possessions in the event of theft or natural disaster. Get a 20% discount when you purchase cover online
  • Cover for household contents
  • Cover for contents away from the insured address
  • Cover for fire, explosion, theft, malicious damage and more
  • Choice of lump sum or instalment payments
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Contents Only
Contents Only
Save 20% when you purchase new Virgin Contents Insurance Price Saver online. T&Cs apply.
  • Up to $20 million legal liability cover
  • 21 day money back guarantee if a claim has not been made
  • Optional extras on offer
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Contents Insurance
Contents Insurance
Receive 20% off Dodo contents insurance when you purchase cover online.
  • New for old replacement cover
  • Automatically insured for fire, storm, rainwater and theft
  • Adjustment of sum insured at renewal
  • $20 million legal liability benefit cover
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Contents Insurance
Contents Insurance
Up to a 19% discount on policy if home is occupied day and night. Terms and conditions apply.
  • Cover for loss or damage by theft, attempted theft
  • Storm, including lightning, wind, hail and snow cover
  • Optional tools of trade cover up to $5,000
  • Optional accidental damage cover up to $5,000
Go to site More info
Comprehensive Contents Insurance
Comprehensive Contents Insurance
Up to 10% discount for policies purchased online. Terms and conditions apply.
  • $8,000 outdoor contents cover
  • $5,000 home contents cover
  • $1,000 food spoilage cover
  • $2,000 electrical motor burnout cover (optional)
Go to site More info

What is normally covered?

As mentioned above, contents insurance covers a range of items and defined events. Generally, contents insurance covers:

  • earthquake
  • escape of liquid
  • explosion
  • fire
  • flood
  • impact
  • lightning
  • malicious acts, riot and civil commotion
  • storm
  • theft.

Are there any additional contents insurance extras?

Additionally, some contents insurance policies cover:

  • contents in your home office
  • food spoilage
  • items temporarily removed from your home
  • items that are in transit while moving houses
  • outdoor contents
  • valuables, collectables and media.

What about optional contents insurance extras?

Other optional contents insurance cover include:

  • accidental damage or loss of portable belongings or valuables outside your home
  • accidental damage of your contents
  • contents in the open air at the site
  • computer records
  • credit card loss
  • electrical motor burnout
  • emergency accommodation
  • emergency accommodation for pets
  • emergency storage of contents
  • fire brigade and services charges
  • frozen food loss
  • funeral expenses
  • removal of debris
  • sum insured automatic indexation.

Are personal valuables covered?

Generally, there are three ways to protect your personal valuables with contents insurance:

  • Specified. Specified items are ones with an individual sum insured
  • Unspecified. Unspecified items are ones such as the ones listed below and are covered for an amount stated in your PDS.
  • Combination. A combination of specified and unspecified cover to have specific cover for important items only.

Personal valuables insurance can be taken out to cover items such as:

  • clothing and personal effects
  • electronic equipment
  • jewellery
  • mobile phones
  • photographic equipment
  • portable computers
  • sporting equipment
  • sunglasses
  • watches.
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What isn't covered?

Just like what is covered by contents insurance, what isn't covered will vary depending on the insurer. However, some instances that are generally not covered include:

  • if your content damage is the result or a bushfire, flood or storm within the first 72 hours of the policy
  • tidal waves and high tides
  • mould or mildew
  • any deliberate action by you
  • power surge
  • the lawful seizure of items
  • war whether declared or not
  • direct or indirect exposure to radiation
  • consequential loss.
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Is this the right policy for me?

The type of contents insurance you choose affects the premium you pay. Some policies cover you for defined events such as fire or theft, while others provide protection for accidental events. Some provide limited cover for items outside your home, such as a laptop. These contents insurance policies can be broken down into two main categories:

  • Indemnity value. This type of contents insurance provides you with cover for the market value of an item, and deducts an amount of depreciation of the item.
  • Replacement value. This type of contents insurance policy is more common and provides you with new-for-old replacement of insured items.
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How much cover do I need? 

When applying for contents insurance, the last thing you want to happen is have an expensive item left uninsured. Don't make this item sing, 'Don't you, forget about me' ... create a contents insurance checklist. This is a reasonably fast and simple process to run through and should assist you in earmarking the items in your home that require cover. Create a contents insurance checklist for each room to avoid skipping over items. For example:

Master bedroom 
  • mattress
  • dressing table
  • bedding
  • clothing
  • television
Living room
  • lounge chair
  • television
  • dvd player
  • stereo
  • coffee table
Kitchen
  • crockery
  • dishwasher
  • microwave
  • glassware
  • flatware
As you go through the process of creating a checklist, note how much the cost or how much it would cost to replace it. Once you have created your checklist, you can tally the numbers and have a good idea of how much contents insurance you need.

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How much is this going to cost me?

Premiums for contents insurance vary and a number of factors are considered when determining a premium, which include:

  • How does my excess affect my premiums? If you choose a higher excess level it may result in a lower premium.
  • Does where I live impact how much I pay? The location of your home plays a huge roll in determining your premium. If where you live is prone to storms, bushfire or has a high crime rate, you may end up paying a higher premium because of the increased likelihood of you making a claim.
  • How does my home security impact my premiums? If your home is fitted with deadlocks, security doors, window locks and other security devices you may be able to get cover at a reduced premium.

Insurers will ask you for any relevant information when determining your contents insurance premium.

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I need to make a claim, what do I do?

Making a claim is generally a pretty straight forward process.

  1. Contact your insurer as soon as possible after an insurable event has occurs. This can be done generally either online or via the phone.
  2. Once you have made contact with your insurer, you'll generally be asked to complete a claim form.
  3. Be honest with your insurer about the loss. You don't want to get caught lodging a fraudulent claim.
  4. Make sure you can provide your insurer with proof of purchase. This may includes receipts, valuations or other evidence of ownership.
  5. Cooperate with your insurer and the whole process should run smoothly.

Apply for contents insurance

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