ING Home Insurance review

What does ING home insurance cover?

You can get 3 different policy options with ING: home insurance, contents insurance and a combined home and contents insurance policy. ING also offers landlord insurance.

Some main events covered by an ING home and contents insurance policy include the following:

ING home insurance is issued by Auto & General Insurance Company, which also underwrites policies for Budget Direct and Virgin. It lets you choose your own excess and has a cooling-off period of 21 days, which is similar to most other insurers in Australia.

Here's the run-down of an ING home insurance policy

Here are some information on ING home insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how ING (Auto & General Insurance Company Limited) did:

• Auto & General had almost no complaints, which suggest customers are happy with the product and service.
• It did receive 2 complaints, 1 of which had to be escalated by the AFCA.

The bottom line about ING

ING home insurance is issued by one of Australia's most popular insurers: Auto & General. It comes with a market-leading discount matched only by insurers such as Budget Direct (whose policies are also issued by Auto & General) and it appears to provide good customer service. If you want a more comprehensive policy that automatically includes a sum insured safeguard or other benefits like flood cover, you may want to look elsewhere.

Not sure if ING is right for you? You can compare other home insurance brands side-by-side to make sure.

Frequently asked questions

• How do I make a claim with ING?

  Claims can be lodged 24/7 online through the ING Home Insurance website, or you can contact the insurer by phone on 133 464 if you need help lodging your claim. Once you have supplied full details of your claim as well as any documentation or supporting evidence the insurer requests, you'll be advised of the outcome of your claim within 10 business days.

• Who is eligible to apply for ING Home Insurance?

  To be eligible, you need to be at least 16 years of age and have an Australian mailing address (or plan to get one in the next 30 days) and reside or own property in Australia. Policies are generally not suitable for:

  • People with homes in the Northern Territory or above the Tropic of Capricorn (not including the Greater Rockhampton area)
  • Hotels and similar multi-occupancy dwellings
  • Caravans, cars, trailers or mobile homes
  • Homes that have asbestos roofs
  • Homes that are under construction and not at lock-up stage
  • Anyone who has been convicted of arson or fraud

• Is there a cooling-off period?

  Yes, ING comes with a 21-day cooling-off period. Provided you have not made a claim, you can cancel your policy within the first 21 days and receive a full refund.

• Who underwrites the ING?

  Auto & General Insurance Company Limited underwrites ING Home and Contents Insurance. It also underwrites policies for Budget Direct, Qantas and Virgin.

Leave an ING home insurance review

If you've held, or currently hold, an ING home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if ING is right for them. Some reviews are from a survey commissioned by Finder.