ING received the following highly commended awards in the 2023 Customer Satisfaction Awards:
You can get 3 different policy options with ING: home insurance, contents insurance and a combined home and contents insurance policy. ING also offers landlord insurance.
Some main events covered by an ING home and contents insurance policy include the following:
ING home insurance is issued by Auto & General Insurance Company, which also underwrites policies for Budget Direct and Virgin. It lets you choose your own excess and has a cooling-off period of 21 days, which is similar to most other insurers in Australia.
These are some of the standard features that you can claim on if an insured event causes damage or loss.
ING home insurance offers lots of optional extras compared to other providers so you can customise your policy to your needs. However, you'll have to pay a little more for cover.
All home insurance policies will have general exclusions. Here are a few exclusions from ING. For the full list, head to the Product Disclosure Statement (PDS).
This isn't a full list of ING's exclusions so make sure you read the PDS for a more detailed breakdown. You can also head to general exclusions for more information.
We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2022 and June 2023. The data breaks down different underwriters and compares their business size to the number of complaints processed.
When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.
Here's an overview of how ING (Auto & General Insurance Company Limited) did:
ING home insurance is issued by one of Australia's most popular insurers: Auto & General. It comes with a market-leading discount matched only by insurers such as Budget Direct (whose policies are also issued by Auto & General) and it appears to provide good customer service. If you want a more comprehensive policy that automatically includes a sum insured safeguard or other benefits like flood cover, you may want to look elsewhere.
Not sure if ING is right for you? You can compare other home insurance brands side-by-side to make sure.
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If you've held, or currently hold, an ING home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if ING is right for them. Some reviews are from a survey commissioned by Finder.
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