Youi came in first place overall for customer satisfaction, scoring 4.39/5. It scored highly in all surveyed states for customer service, features and benefits, ease of application and value for money. On average 94% of Australians surveyed nationally said they would recommend Youi to a friend.
Home Insurance Customer Satisfaction Awards 2023
We asked 6,116 Australians to rate their home insurer for customer service, value for money and more – these are the winners.
Home insurance customer satisfaction winner - National
Budget Direct was the second most popular home insurance brand surveyed. It's one of the cheapest home insurers on the market and gained an overall score of 4.3/5.
Everyday home insurance, formerly Woolworths, ranked in third place, gaining an overall score of 4.3/5. One of its major perks is its discount. You get 10% off your grocery shop, once a month, with a home insurance policy.
Home insurance customer satisfaction winner - NSW
NRMA home insurance came in second place in NSW. It scored 4.38/5 overall. 90% of people surveyed said they would recommend NRMA to a friend.
NRMA home insurance came in third place in NSW. It scored 4.34/5 overall. 89% of people surveyed said they would recommend ING to a friend.
ANZ came in second place in QLD, scoring 4.38/5. 94% of people surveyed said they would recommend ANZ to a friend.
Woolworths (now Everyday insurance) came in third place in QLD, scoring 4.38/5, but marginally lower than ANZ overall. 92% of people surveyed said they would recommend ANZ to a friend.
Woolworths (which has now rebranded to Everyday) came in second place in SA, scoring 4.43/5. 95% of people surveyed said they would recommend it to a friend.
Youi home insurance ranked in third place, gaining an overall score of 4.36/5. 91% of customers surveyed said they would recommend Youi to a friend.
Home insurance customer satisfaction winner - VIC
RACV came in second place in Victoria, scoring 4.45/5. 92% of people surveyed said they would recommend RACV to a friend.
Australia Post came in third place in Victoria, scoring 4.29/5. 87% of people surveyed said they would recommend the insurer to a friend.
Home insurance customer satisfaction winner - WA
RAC came in second place in Western Australia, scoring 4.56/5. 95% of people surveyed said they would recommend the insurer to a friend.
ING came in third place in Western Australia, scoring 4.44/5. 97% of people surveyed said they would recommend the insurer to a friend.
Home insurance customer satisfaction ratings 2023
These are the national scores of the top 10 home insurers surveyed. To get these ratings, we added up the scores in all surveyed states then divided by 5 to get the average.
|Brand||Overall satisfaction rating|
Home insurance customer satisfaction awards methodology
To get our customer satisfaction award winners for home insurance, we asked a total of 6,116 customers how they felt about their current home insurer. To be eligible for inclusion in the final results, we had to get a minimum of 35 responses for each home insurer.
We asked each customer to rate the following out of 5:
- Features and benefits
- Customer service
- Value for money
- Ease of application
Respondents were also asked whether they would recommend the brand to a friend. The final score was calculated as an average of all metrics scored.
- 2023 Finder Customer Satisfaction Awards
- Home insurance methodology
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