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Home Insurance Customer Satisfaction Awards 2023

We asked 6,116 Australians to rate their home insurer for customer service, value for money and more – these are the winners.

Finder home insurance customer satisfaction logo Home insurance customer satisfaction winner - National

Youi home insurance

Youi home insurance

Youi came in first place overall for customer satisfaction, scoring 4.39/5. It scored highly in all surveyed states for customer service, features and benefits, ease of application and value for money. On average 94% of Australians surveyed nationally said they would recommend Youi to a friend.

Home insurance methodology

Highly commended

Budget Direct home insurance

Budget Direct home insurance

Budget Direct was the second most popular home insurance brand surveyed. It's one of the cheapest home insurers on the market and gained an overall score of 4.3/5.

Everyday home insurance

Everyday home insurance

Everyday home insurance, formerly Woolworths, ranked in third place, gaining an overall score of 4.3/5. One of its major perks is its discount. You get 10% off your grocery shop, once a month, with a home insurance policy.

Finder home insurance customer satisfaction logo Home insurance customer satisfaction winner - NSW

Highly commended

NRMA home insurance

NRMA home insurance

NRMA home insurance came in second place in NSW. It scored 4.38/5 overall. 90% of people surveyed said they would recommend NRMA to a friend.

ING home insurance

ING home insurance

ING home insurance came in third place in NSW. It scored 4.34/5 overall. 89% of people surveyed said they would recommend ING to a friend.

Finder home insurance customer satisfaction logo Home insurance customer satisfaction winner - QLD

Highly commended

ANZ home insurance

ANZ home insurance

ANZ came in second place in QLD, scoring 4.38/5. 94% of people surveyed said they would recommend ANZ to a friend.

Everyday home insurance

Everyday home insurance

Woolworths (now Everyday insurance) came in third place in QLD, scoring 4.38/5, but marginally lower than ANZ overall. 92% of people surveyed said they would recommend ANZ to a friend.

Finder home insurance customer satisfaction logo Home insurance customer satisfaction winner - SA

Highly commended

Everyday home insurance

Everyday home insurance

Woolworths (which has now rebranded to Everyday) came in second place in SA, scoring 4.43/5. 95% of people surveyed said they would recommend it to a friend.

Youi home insurance

Youi home insurance

Youi home insurance ranked in third place, gaining an overall score of 4.36/5. 91% of customers surveyed said they would recommend Youi to a friend.

Finder home insurance customer satisfaction logo Home insurance customer satisfaction winner - VIC

Highly commended

RACV home insurance

RACV home insurance

RACV came in second place in Victoria, scoring 4.45/5. 92% of people surveyed said they would recommend RACV to a friend.

Australia Post home insurance

Australia Post home insurance

Australia Post came in third place in Victoria, scoring 4.29/5. 87% of people surveyed said they would recommend the insurer to a friend.

Finder home insurance customer satisfaction logo Home insurance customer satisfaction winner - WA

Highly commended

RAC home insurance

RAC home insurance

RAC came in second place in Western Australia, scoring 4.56/5. 95% of people surveyed said they would recommend the insurer to a friend.

ING home insurance

ING home insurance

ING came in third place in Western Australia, scoring 4.44/5. 97% of people surveyed said they would recommend the insurer to a friend.

Home insurance customer satisfaction ratings 2023

These are the national scores of the top 10 home insurers surveyed. To get these ratings, we added up the scores in all surveyed states then divided by 5 to get the average.

BrandOverall satisfaction rating
Youi home insurance★★★★★ 4.39/5
Budget Direct home insurance★★★★★ 4.30/5
Everyday home insurance★★★★★ 4.30/5
AAMI home insurance★★★★★ 4.25/5
NAB home insurance★★★★★ 4.23/5
ANZ home insurance★★★★★ 4.20/5
Commonwealth Bank home insurance★★★★★ 4.17/5
Allianz home insurance★★★★★ 4.12/5
Coles home insurance★★★★★ 4.12/5
QBE home insurance★★★★★ 4.05/5

Why you can trust our awards

expert advice
Expert analysis
We surveyed 6,116 Australians in all the major states in Australia: NSW, VIC, QLD, WA and SA. In total, we got ratings for 19 home insurers.
help
They're comprehensive
We asked Australians to rate their home insurance provider based on several factors such as value for money, ease of application and customer service.
independent
They're independent
Some winners may be partners but this never influences our decisions. All winners are based on a clear methodology and must meet editorial standards.

Home insurance customer satisfaction awards methodology

To get our customer satisfaction award winners for home insurance, we asked a total of 6,116 customers how they felt about their current home insurer. To be eligible for inclusion in the final results, we had to get a minimum of 35 responses for each home insurer.

We asked each customer to rate the following out of 5:

  • Features and benefits
  • Customer service
  • Value for money
  • Ease of application
  • Overall

Respondents were also asked whether they would recommend the brand to a friend. The final score was calculated as an average of all metrics scored.

Home insurance methodology

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