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Honey home insurance review

Honey home insurance don't go in for sign-up discounts; rather, you get smart sensors designed to prevent claims.

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Honey Home & Contents Insurance

Honey Home & Contents Insurance logo image
  • Finder Winner for comprehensiveness in 2023
  • Offers underinsurance protection
  • Flood cover included as standard
Learn more

Pros

  • Honey gives you $250 smart sensors when you sign-up. They detect accidents in the home (like leaks, fires and theft) and alerts you via its app.
  • It won the 2023 Finder Comprehensive Home Insurance Award.
  • You get up to 8% off your premiums if you use the smart sensors.
  • It takes 3 minutes to get a quote online.

Cons

  • Honey doesn't go in for sign-up discounts like the big insurers. Rather it's pitching itself as providing affordable cover that won't hike your premiums up after you've held a policy for a year.
Deal

Receive $250 worth of smart sensors with Honey Home Insurance

Get free smart sensors (valued at $250) to install around your home when you sign up for a combined home and contents policy. T&Cs apply.

Compare the benefits of Honey home insurance and get a quote

Name Product Building Cover Contents Cover Fire, Storm & Theft Damage Sum Insured Safeguard Online Discount Cheapest way to pay
Finder AwardBonus
Honey Home & Contents Insurance
Monthly or Annually
Our verdict: Honey gives you $250 smart sensors to reduce accidents and estimates your rebuild costs for you. Honey was a finalist for the comprehensive category in this year’s Finder Awards.
Honey Home Insurance
Monthly or Annually
Our verdict: Honey gives you $250 smart sensors to reduce accidents and estimates your rebuild costs for you. Honey was a finalist for the comprehensive category in this year’s Finder Awards.
Honey Contents Insurance
Monthly or Annually
Our verdict: Honey gives you $250 smart sensors to reduce accidents and estimates the value of your contents. It was also a finalist for the comprehensive category in the Finder Awards.
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What does Honey home insurance cover?

Honey has policy options for homeowners, renters and landlords. You can take out building insurance, contents insurance or combined building and contents cover. Here are some of the main insured events you'll be covered for by a policy.

All policies come with a basic excess (like all insurers) which you need to pay whenever you make a home insurance claim, and a cooling off period of 21 days which is the industry standard. If you cancel your policy within this timeframe, you can receive a full refund.

Here's a breakdown of Honey home insurance features

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Standard features

These are some of the standard features you get with a Honey home insurance policy. Some of these inclusions, like the sum insured safeguard, flood cover and home office equipment, are often only available as an add-on you need to pay extra for:

  • Floods
  • New for old replacement
  • Debris removal (up to 20% of your sum insured)
  • Design (up to 10% of your sum insured)
  • Temporary accommodation
  • Liability and legal protection
  • Home office equipment up to $20,000

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Optional add-on

If you'd like to pay extra to have one or more of the following covered, Honey can cover:

  • Accidental damage
  • Individual items – for example, valuable items such as expensive jewellery
  • Your small business contents – e.g, equipment or stock related to your business
  • Items that can be insured away from home – for example, electronic equipment
  • Your mobile phone, anywhere in Australia or New Zealand

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Exclusions

Like all insurers, there are some things you won't be covered for. Honey's exclusions appear to be no different to most insurers. You won't be covered for:

  • Actions of the sea
  • Breaking the law
  • Business (unless you get small business cover)
  • Computers and data
  • Defective or faulty workmanship
  • Deliberate acts
  • Erosion and landslide
  • Pests and parasites
  • Rust and mould
  • Roots and trees
  • Wear and tear

Check out Honey's PDS for a more detailed breakdown of what's not covered and head to general exclusions for more information.

Here is some information on Honey home insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2022 and June 2023. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how Honey (RACQ Insurance Limited) did:

  • Despite its large size, RACQ didn't receive many complaints for the period compared to other large insurers.
  • Where it didn't excel was the number of complaints it resolved directly with customers – 25.62% compared to Hollard's 45.15%.

Here's the bottom line about Honey home insurance

Honey is one of the first insurers in Australia that seems to be doing things differently. Like all insurers, it doesn't want you to make a claim – but the difference is that it's actually doing something about it. When you sign up, you can get $250 worth of smart sensors. You put them at different areas of your house and it will notify you on the app if something happens (like a leak) so you can stop it before it gets bad.

Its actual cover also goes a little further than most insurers. For example, it automatically includes a sum insured safeguard. This could prevent you from being underinsured and can be vital if your home is completely destroyed. Like other insurers, it also covers demolition and removal of debris. However, it covers up to 20% of the sum insured – the industry standard is 10%. This can be a really costly aspect of rebuilding if your home is destroyed, so it's a smart inclusion.

If you're still not sure about Honey, you can compare other home insurance companies here.

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If you've held or currently hold a Honey home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if Honey is right for them. Some reviews are from a survey commissioned by Finder.

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