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GIO home insurance review

GIO home insurance is good if you want one of the most comprehensive policies available.

4.1 ★★★★★ (40 reviews) Write a review

Our verdict

  • It's good for choice. GIO home insurance lets you choose from 3 levels of cover: Classic, Classic Extras and Platinum.
  • Classic Extras and Platinum Home and Contents comes with cover for things most insurers only have as optional extras like portable valuables cover, accidental damage at home, motor burnout, a sum insured safety net and higher limits.
  • If you don't want a comprehensive home insurance policy, it might be worth looking at more basic home insurance providers or GIO's Classic cover.
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What does GIO home insurance include?

GIO home insurance offers 3 different policies: combined home and contents insurance, home only insurance and contents only insurance. As well as choosing what you want covered, you can also select the level of cover you want. Each level offers different optional benefits and claims limits. These options are: Classic, Classic Extras and Platinum.

Here's a short overview of what insured events are covered:

All policies come with a 21-day cooling off period, which is the same as other insurers. You can cancel your policy within this timeframe for a full refund as long as you haven't made a claim. You'll also be required to pay an excess when you make a claim, and possibly more than 1 excess depending on what you're claiming for.

An overview of GIO home insurance features

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Standard features

GIO home insurance is one of the most comprehensive providers, with more features than most. Some of these include:
  • Make safe repairs and other rebuilding costs
  • Leak exploration costs
  • Lock replacement
  • Emergency accommodation
  • Environmental improvements
  • Mortgage discharge costs
  • Contents in commercial storage
  • Contents in transit
  • Paraplegia or quadriplegia assistance
  • Visitors' contents
  • Food and medication spoilage
  • Garden and plant damage

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Optional add-ons

GIO also offers more optional add-ons than many other insurers. You can pay extra to get the following included in your policy:
  • Motor burnout
  • Accidental damage at home
  • Safety Net Home Protection
  • Injury to pets

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GIO's general exclusions are similar to most home insurance policies. You won't be covered for loss or damage from:
  • Breaking the law
  • Building extensions, alterations or renovations
  • Bushfires, storms, floods or tsunamis within the first 72 hours of cover
  • Failing to take reasonable measures to secure your home and/or contents
  • Food spoilage
  • Tenants, paying guests or boarders

Read GIO's PDS for a full list of exclusions. You can also find out more about what home insurance doesn't cover on our general exclusions page.

GIO home insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how GIO (AAI Limited) did:

  • AAI is considered a very large fund so it’s expected that it would receive a relatively high number of complaints.
    • Only 26.38% of complaints were resolved with the customer – most had to be escalated..

    Bottom line about GIO home insurance

    GIO home insurance is good if you want a very comprehensive insurance policy but not if you want an insurer with a good complaints record.

    To compare other policies side-by-side, head to our home insurance page.

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    Frequently asked questions

    A note about GIO home insurance reviews

    If you've held or currently hold a GIO home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if GIO is right for them. Some reviews are from a survey commissioned by Finder.

Written by

Gary Ross Hunter

Gary Ross Hunter is an editor at Finder, specialising in insurance. He’s been writing about life, travel, home, car, pet and health insurance for over 6 years and regularly appears as an insurance expert in publications including The Sydney Morning Herald, The Guardian and Gary holds a Kaplan Tier 2 General Advice General Insurance certification which meets the requirements of ASIC Regulatory Guide 146 (RG146). See full profile

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