It comes with a few helpful perks like automatic cover for accidental breakage of fixed glass panels.
Seeing as most of us do our property searching on Domain, it's pretty convenient. It also has a 24/7 claims service.
Domain Insure isn't currently offering any online discounts.
If you've moved house in Australia, there's a good chance you're familiar with domain.com.au. For added convenience, you can also get Domain Insure home insurance.
We don't currently have this brand on our panel. But don't fret! You can head to the Domain Insure website or compare a bunch of other home insurance companies with Finder.
Domain Insure provides 3 insurance policy options: combined home building and contents, home building insurance, and home contents insurance. These policies can cover you for the following:
All policies come with a choice of excess (a payment you need to make when you submit a claim) and a cooling off period of , which is more than most (it's typically 21 days). You can cancel your policy within this timeframe and get a full refund, so long as you haven't made a claim.
A Domain Insure home insurance policy comes with a long list of features including:
Broken glass
Removal of debris
Rebuilding fees
Temporary accommodation
Mortgage discharge costs
Locating the source of liquid
Prevention of further loss or damage
Excess waiver for total loss
Optional add-ons
Domain Insure doesn't offer a lot of optional add-ons, mainly because it's already included as standard. You can pay extra for:
Specified valuable items
Unspecified portable items
Specified portable items
Exclusions
Here are some general exclusions that you will not be covered for with a Domain Insure policy:
Action of the sea, tidal wave or high tide
Storm surge
Theft or attempted theft
Malicious or intentional acts
Any illegal activity that you or your family are involved in
Malicious damage or vandalism by your tenant
A computer virus or hacking
You can read Domain Insure's PDS for a full list of what's not covered and find out more about general exclusions here.
Domain Insure home insurance complaints
We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2022 and June 2023. The data explores different underwriters and compares their business size to the number of complaints processed.
When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.
Domain Insure home insurance is underwritten by Youi Pty Ltd Domain Insure Pty Ltd. The information includes data from other insurers it underwrites. Here's an overview of how it performed:
Domain Insure (Youi Pty Ltd Domain Insure Pty Ltd) is generally good for customer service. It received fewer complaints than other insurers such as QBE Insurance considering it’s size.
It didn't have the best complaints record. For example, it didn't perform as well as Auto & General, which underwrites providers such as Budget Direct and Qantas.
Bottom line about Domain Insure home insurance
Domain Insure home insurance is ideal if you're looking for convenience and good customer service. However, there are a few bigger sign-up deals available elsewhere.
If you're not yet ready to purchase home insurance, you can compare Domain Insure policies side-by-side with other providers here.
Frequently asked questions about Domain Insure home insurance
To make a claim, you can call Domain Insure on 1300 370 456 at any time. An end-to-end online claim management tool will be available soon. You'll be required to tell them what's happened and provide the following information:
Your policy information.
Information about the incident, such as where the damage occurred, what time it occurred, who was involved and how it happened.
Any photo or video evidence.
Domain Insure will then assess your claim and get back to you within a few days to let you know about your claim.
Yes, you'll need to pay an excess when you make a Domain home insurance claim. However, it will waive the excess if your property is totally destroyed.
Domain Insure home insurance is issued and underwritten by .
A Domain home or contents insurance policy is suitable for home owners who may experience a financial burden should a listed event damage their home or contents, or legal liability arise. Contents insurance is suitable for renters as well. It's not suitable for homes that are:
primarily rented out, on either a long term or short term basis (unless you get landlord insurance
part of a strata title
poorly maintained
that are used as hotels
A note about Domain Insure home insurance reviews
If you've held or currently hold a Domain Insure home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if Domain Insure is right for them. Some reviews are from a survey commissioned by Finder.
Gary Ross Hunter was an editor at Finder, specialising in insurance. He’s been writing about life, travel, home, car, pet and health insurance for over 6 years and regularly appears as an insurance expert in publications including The Sydney Morning Herald, The Guardian and news.com.au. Gary holds a Kaplan Tier 2 General Advice General Insurance certification which meets the requirements of ASIC Regulatory Guide 146 (RG146). See full bio
Gary Ross's expertise
Gary Ross has written 695 Finder guides across topics including:
Does your home insurance quote include public liability?
Finder
JamesSeptember 7, 2021Finder
Hi Robert,
I presume you’re asking about Domain Insure Home Insurance. If so, Domain Insure’s policy comes with legal liability cover. This means you’ll have some cover in the event you cause death or bodily injury to another person or loss or damage to their property.
You can also select the “Get a quote” button found on this page. You should then be redirected to the website of Domain Insure, where you can get their contact details to directly get in touch with them for more information on this.
I hope this helps.
Regards,
James
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Does your home insurance quote include public liability?
Hi Robert,
I presume you’re asking about Domain Insure Home Insurance. If so, Domain Insure’s policy comes with legal liability cover. This means you’ll have some cover in the event you cause death or bodily injury to another person or loss or damage to their property.
To learn more, please read their Product Disclosure Statement and Financial Services Guide.
You can also select the “Get a quote” button found on this page. You should then be redirected to the website of Domain Insure, where you can get their contact details to directly get in touch with them for more information on this.
I hope this helps.
Regards,
James