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Coles Home Insurance

Coles Home Insurance is convenient and generous with its rewards. Just don’t forget to read the fine print.

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Our Verdict

  • It's good for the benefits. You can earn bonus Flybuys points when paying for your premium which can get you a discount off your groceries at Coles supermarkets.
  • Flood cover comes standard on all policies, which is handy because most other home insurers will charge extra for it.
  • While flood cover is included, it's important to note that there are exclusions on things like storm surge and tsunamis.

What does Coles Home Insurance cover?

You can get 3 different policy types. Coles offers building insurance, contents insurance, and a combined home and contents insurance policy. To add to that, Coles also offers landlord insurance.

Some main events covered by Coles Home Insurance include:

Coles Home Insurance is backed by Insurance Australia Limited (IAG), which is one of the biggest insurance companies in Australia. It offers customers the choice of their excess amount (though the standard is $750), and has an above-average cooling off period of 30 days.

Here's the rundown of a Coles Home Insurance policy

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Standard features

These are some of the standard features that you can claim on if an insured event causes damage or loss:
  • Key and lock replacement
  • Professional and rebuilding fees
  • Emergency groceries
  • Cover for when you move address
  • Debit or credit card theft
  • Building modifications (if you're seriously injured from an insured event at your home)
  • Temporary accommodation
  • Trees, plants and shrubs

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Optional add-ons

Coles Home Insurance offers a few optional extras so you can customise your policy, but you'll have to pay a bit more for it.
  • Accidental damage
  • Motor burnout cover
  • Portable contents cover

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Exclusions

All home insurance policies will have general exclusions. Here are a few exclusions from Coles. For the full list, head to the Product Disclosure Statement (PDS).

  • Depreciation
  • Earth movement
  • Misplaced items
  • Pre-existing damage
  • Electronic data
  • Mould
  • Terrorism
  • Stump or tree removal

Make sure you read Coles' PDS for a more detailed breakdown of exclusions. You can also head to general exclusions for more information.

Here's some information on Coles Home Insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2022 and June 2023. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how Coles (Insurance Australia Limited) did:

  • Insurance Australia Limited has a higher percentage of complaints that were resolved directly with its customers compared to QBE.
  • It is considered a very large insurer which means it's normal to see a relatively large number of complaints but Insurance Australia Limited has some of the most complaints we’ve seen of any sized insurer.

Frequently asked questions

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Editor, Insurance & Innovations

Gary Ross Hunter was an editor at Finder, specialising in insurance. He’s been writing about life, travel, home, car, pet and health insurance for over 6 years and regularly appears as an insurance expert in publications including The Sydney Morning Herald, The Guardian and news.com.au. Gary holds a Kaplan Tier 2 General Advice General Insurance certification which meets the requirements of ASIC Regulatory Guide 146 (RG146). See full bio

Gary Ross's expertise
Gary Ross has written 730 Finder guides across topics including:
  • Health, home, life, car, pet and travel insurance
  • Managing the cost of living

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