Coles Home Insurance review

Coles Home and Contents Insurance is great for Flybuys members and includes plenty of optional extras for those who like to tailor their cover.

Pros & cons

Pros

  • Coles Home Insurance has an option to add sum insured safeguard to your policy. This isn't available with all providers.
  • If you connect your Flybuys then you can collect double Flybuys points per $1 spent for the lifetime of your policy. A maximum cap of 1,000 points per policy per month applies.
  • You can save 30% on your first year's premium when you buy a combined Home and Contents policy online, or 15% when you buy a Building or Contents policy online.

Cons

  • It'll cost you extra to pay your premiums monthly or fortnightly. It's free to do this with many other insurers.
  • If you wish to cancel your policy early then you may have to pay a $40 cancellation fee.
  • Flood cover is not included as standard, it's an optional extra. Other insurers, like Youi, include flood cover as standard.

Features

Coles Combined Home and Contents Insurance policy includes adequate cover that is comparable to many other popular home insurance providers. The only downside is that flood cover is an optional extra rather than a standard inclusion.

Product AUFHO Finder Score Building Cover Contents Cover Sum Insured Safeguard
Coles Home Insurance logo
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Our verdict: This covers what you'd expect in a home and contents policy; fire, storm and theft. There are plenty of optional extras available for those who'd like more thorough coverage. Coles Insurance also has great discounts available — get a 30% online discount on your first year's Combined Home & Contents Insurance premium when you buy online. T&Cs apply.
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Our verdict: The most popular insurer on Finder, Budget Direct prioritises low-cost cover and gives you up to 30% off your first year's premium for new combined Home & Contents policies purchased online.
NRMA Home Insurance logo
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Finder Score - Home and Contents Insurance

Each month, we get crunching on most every home insurance product in Australia to see how they stack up. We rank over 50 products on 16 different features, including price. We end up with a single score out of 10 that helps you compare home insurance a bit faster.

Read full Finder Score methodology

Compare Coles Home Insurance policies

Product AUFHO Finder Score Building Cover Contents Cover Sum Insured Safeguard
Coles Home Insurance logo
Finder score
Optional
Our verdict: This covers what you'd expect in a home and contents policy; fire, storm and theft. There are plenty of optional extras available for those who'd like more thorough coverage. Coles Insurance also has great discounts available — get a 30% online discount on your first year's Combined Home & Contents Insurance premium when you buy online. T&Cs apply.
Coles Home Insurance logo
Finder score
Optional
Our verdict: This covers what you'd expect in a building only policy; fire, storm, theft and more. There are plenty of optional extras available for those who'd like more thorough coverage. Coles Insurance also has great discounts available — get a 15% online discount on your first year's Home Insurance premium when you buy online. T&Cs apply.
Coles Home Insurance logo
Finder score
Our verdict: This policy covers contents only. It includes some decent benefits like up to $5,000 worth of cover for jewellery and up to $2,000 for tools of trade. Coles Insurance also has great discounts available — get a 15% online discount on your first year's Contents Insurance premium when you buy online. T&Cs apply.
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Finder Score - Home and Contents Insurance

Each month, we get crunching on most every home insurance product in Australia to see how they stack up. We rank over 50 products on 16 different features, including price. We end up with a single score out of 10 that helps you compare home insurance a bit faster.

Read full Finder Score methodology

What additional cover options are available?

  • Personal effects cover: This includes cover for items like jewellery, watches and electronic equipment while you're away from home.
  • Flood cover: Loss or damage caused by a flood.
  • Motor burnout: Cover for the repair or replacement of electric motors that are less than 10 years old.
  • Accidental damage: Cover for loss or damage caused by an unexpected, accidental event.
  • Commercial storage: Extension of coverage to contents stored in a commercial storage facility.
  • Sum insured safeguard: Your home insurance sum insured will be increased by up to 25% in the event you need to make a claim and your nominated sum is not enough to repair or replace your home.
  • Landlord Insurance: You can get Coles Landlord Insurance for your Home and Contents and be covered for landlord benefits, like loss of rent.

How to make a claim

Coles Insurance has 24/7 claims so you can make a claim whenever you need to. You can do this by calling Coles Insurance or via the Coles Insurance website. You'll need the following information:

  • Details of the incident like what happened and the time and date
  • Any photos of the damage
  • A police report when required
  • Evidence of ownership

Once all information has been submitted, Coles aims to make a decision within 10 working days.

Coles Home Insurance complaints information

Coles Home Insurance is underwritten by Auto & General. In the last financial year, the Australian Financial Complaints Authority (AFCA) received 6 complaints about Auto & General's home and contents insurance. None of those were resolved at registration and referral.

Frequently asked questions

Compare other products from Coles

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Publisher of Insurance

Peta Taylor is a publisher at Finder, working across all of insurance. She's been analysing product disclosure statements and publishing articles for over 2 years. Peta is passionate about demystifying complex insurance products to help users make well educated decisions with confidence. Peta is part of Finder's insurance awards team and works alongside editorial and insights experts to bring users the best insurance products every year. See full bio

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