Coles Home Insurance

Coles Home Insurance is convenient and generous with its rewards. Just don’t forget to read the fine print.

4.1 ★★★★★ (83 reviews) Write a review

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Our Verdict

  • It's good for the benefits. You can earn bonus Flybuys points when paying for your premium which can get you a discount off your groceries at Coles supermarkets.
  • Flood cover comes standard on all policies, which is handy because most other home insurers will charge extra for it.
  • While flood cover is included, it's important to note that there are exclusions on things like storm surge and tsunamis. Other brands like Westpac and St.George include this in their policies.
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What does Coles Home Insurance cover?

You can get 3 different policy types. Coles offers building insurance, contents insurance, and a combined home and contents insurance policy. To add to that, Coles also offers landlord insurance.

Some main events covered by Coles Home Insurance include:

Coles Home Insurance is backed by Insurance Australia Limited (IAG), which is one of the biggest insurance companies in Australia. It offers customers the choice of their excess amount (though the standard is $750), and has an above-average cooling off period of 30 days.

Here's the rundown of a Coles Home Insurance policy

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Standard features

These are some of the standard features that you can claim on if an insured event causes damage or loss:
  • Key and lock replacement
  • Professional and rebuilding fees
  • Emergency groceries
  • Cover for when you move address
  • Debit or credit card theft
  • Building modifications (if you're seriously injured from an insured event at your home)
  • Temporary accommodation
  • Trees, plants and shrubs

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Optional add-ons

Coles Home Insurance offers a few optional extras so you can customise your policy, but you'll have to pay a bit more for it.
  • Accidental damage
  • Motor burnout cover
  • Portable contents cover

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Exclusions

All home insurance policies will have general exclusions. Here are a few exclusions from Coles. For the full list, head to the Product Disclosure Statement (PDS).

  • Depreciation
  • Earth movement
  • Misplaced items
  • Pre-existing damage
  • Electronic data
  • Mould
  • Terrorism
  • Stump or tree removal

Make sure you read Coles' PDS for a more detailed breakdown of exclusions. You can also head to general exclusions for more information.

Here's some information on Coles Home Insurance complaints

We reviewed some of the latest complaints data from the Australian Financial Complaints Authority (AFCA) between July to December 2020. This data looks at how different underwriters respond to and resolve complaints.

Since Coles Home Insurance is underwritten by Insurance Australia Limited, we'll be comparing Insurance Australia Limited against other underwriters in the market.

Here are some things we noticed about Coles Home Insurance and Insurance Australia Limited.

  • Insurance Australia Limited is considered a very large firm which means it's normal to see a relatively large number of complaints. This is the same case with QBE, however, you can see that Insurance Australia Limited has a higher percentage of claims that were resolved directly with its customers.
  • You can also see that Insurance Australia Limited has a higher percentage of complaints that had to be escalated through to the AFCA, which means the complaints could not be resolved internally.

This is the bottom line about Coles Home Insurance

Coles Home Insurance looks like a well-rounded policy so make sure to check for exclusions on the things that matter most to you. And don't forget to take advantage of its many discounts and rewards for policyholders.

Not sure yet? You can compare other home insurance brands side-by-side so that you end up with a policy you're happy with.

Frequently asked questions

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2 Responses

    Default Gravatar
    MargieOctober 11, 2018

    Does Coles insurance give 5%-10% discount on member’s food shopping? If so, how can I get this?

      Avatarfinder Customer Care
      JhezOctober 12, 2018Staff

      Hi Margie,

      Thank you for your comment.

      According to Coles Financial Services, if you’re a Coles Insurance, Coles Credit Card or Coles Personal Loan customer, you have the option to take $10 off your Coles Supermarket shop, instantly at the checkout, every time you redeem 2,000 flybuys points. You may check this at the Coles website special offer page.

      Should you wish to have real-time answers to your questions, try our chat box on the lower right corner of our page.

      Regards,
      Jhezelyn

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