How does my Real home insurance excess work?

When you make a claim on your Real home insurance policy, the excess is the amount you need to pay for each insured incident. Depending on your policy and your individual circumstances, a number of excesses may apply to your cover. For example, a fixed excess of $100 applies to claims made under the optional cover for electrical motor burnout or portable valuables. In addition, a $500 excess applies to claims of earthquake and flood. However, for other claims, you are able to select the excess you pay and the level of this excess is reflected in the price of your premium. The higher the excess you select, the lower the premium will be.

How do I make a claim with Real Insurance?

Here are the 3 steps to making a claim on a Real home insurance policy: If an incident occurs that may lead to a claim, make sure to take all reasonable steps to prevent any further loss or damage. Next, call Real Insurance's claims team on 13 19 48 to report the incident, making sure to provide as much detail as possible about what happened. Of course, if the incident involves theft, vandalism or malicious acts, you'll also have to report it to the police as soon as possible. If Real Insurance requests any further information or documentation to support your claim, it is your responsibility to provide this in a prompt manner. This may include police incident report numbers, proof of ownership, photographic evidence, court notices and more. You can call Real Insurance on 13 19 48 for more information about lodging a claim.

Am I covered for accidental damage with Real home insurance?

If you have a Top home insurance policy, accidental damage cover is included as part of your policy.

Who is eligible for a Real home insurance policy?

A Real home or contents insurance policy is suitable for someone who owns and occupies a home (excluding properties owned under a strata title, community or company title) that: Isn't under construction or being majorly renovated or altered. Is kept in good condition and is properly protected from loss or damage. Complies with relevant statutory and local government requirements. Is used primarily by you for residential purposes and is unlikely to be unoccupied for more than 60 consecutive days. Policies are also only suitable if you have estimated the cost of replacement of the building, fixtures and structural improvements. Additionally, you must be comfortable that the policy satisfies your need for affordable cover and is likely to help reduce your net financial loss in the event of a claim. Top level policies are suitable for people who want higher limits, additional benefits and accidental damage cover.

Real Home Insurance Review

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Real Home Insurance offers 'Top' or 'Essential' cover options for various property and contents needs.
It provides a 14-day cooling off period which is shorter than some other insurers.
You can get a 10% discount when purchasing a new combined home and contents policy online.

Our verdict

It's good if you want flexibility. Real home insurance comes with Top or Essentials cover options.
It's underwritten by Hollard, one of the most common insurers in Australia.

It has a cooling off period of 14 days which is less than many other insurers, including Budget Direct and QBE.

Real home insurance cover options

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Finder Score	Fire, Storm & Theft Damage
7.5 Great Real Essential Home and Contents Insurance	7.5 Great	View details Compare product selectionCompare	loading
7.1 Great Real Top Home and Contents Insurance	7.1 Great	View details Compare product selectionCompare	loading
8.7 Great Real Essential Contents Insurance	8.7 Great	View details Compare product selectionCompare	loading
7.7 Great Real Top Contents Insurance	7.7 Great	View details Compare product selectionCompare	loading
7.8 Great Real Essential Home Building Insurance	7.8 Great	View details Compare product selectionCompare	loading
7.5 Great Real Top Home Building Insurance	7.5 Great	View details Compare product selectionCompare	loading

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Finder Score - Home insurance

We crunch eligible home insurance products in Australia to see how they stack up. We rank over 50 products on 16 different features, including price. We end up with a single score out of 10 that helps you compare home insurance a bit faster. We assess home and contents, building only and contents only products individually.

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Save 10% when you buy a combined Home & Contents policy Receive 10% discount when you purchase a new combined home and contents insurance policy online. T&Cs apply.		loading Fetching your data...

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What does Real home insurance cover?

Real Insurance offers 3 home insurance policies: home and contents insurance, building insurance, and contents insurance. It also offers landlord insurance.

Here are some of the main insured events a Real home insurance policy covers:

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Storms

fire icon

Fires

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Breakage of glass

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Theft

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Escape of liquid

All policies require you to pay an excess whenever you make a claim and a cooling off period of 14 days. If you cancel within this timeframe, you'll receive a full refund (so long as you haven't made a claim on your policy).

Here's a breakdown of Real home insurance features

Standard features
Optional add-ons
Exclusions

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Standard features

Here are some of the main standard features you'll find included in a Real home insurance policy:

New for old replacement.
Replacement of insured items stolen from inside your home.
Replace items and repair damage caused by a fire or explosion.
Replace items and repair damage caused by earthquake, lightning, storm, flood and rainwater.
Replace items and repair damage caused by the sudden or unexpected escape of liquid, such as from burst pipes.

Replace items and repair damage caused by malicious damage, impact, riots, civil commotion or industrial unrest.
Accidental glass breakage.
Accidental damage to your insured building and/or contents.
Emergency storage of contents.

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Optional add-ons

Real Insurance only offers 3 optional add-ons:

Electrical motor burnout
Portable valuables

Rent default and legal expenses (landlord cover only)

Exclusions

There are certain situations where your claim will not be paid by Real; these are referred to as exclusions. Some examples of when your Real home insurance claim will not be paid include:

Bushfire, storm, rainwater or flood damage or loss that occurs within the first 72 hours of cover.
Your home is unoccupied for more than 60 consecutive days, unless you have informed Real of this and it has agreed to provide cover.
Actions of the sea, including tidal waves, tsunamis and high tides.
Gradual deterioration such as wear and tear, rust, rot, mould, mildew, etc.

Inherent defects, structural faults or faulty workmanship or design.
Your failure to maintain your property in good condition.
Claims for damage by insects, birds, wildlife or vermin.
Earth movement not caused by earthquake, including erosion, landslide and subsidence.

You can find the full list of exclusions in Real's product disclosure statement (PDS).

Bottom line about Real home insurance

Real home insurance comes with the option of Top or Essentials Cover which makes it good for flexibility. However, Real doesn't have the strongest complaints record.

If you want to compare Real home insurance policies side-by-side with other providers, you can head here.

Frequently asked questions

When you make a claim on your Real home insurance policy, the excess is the amount you need to pay for each insured incident. Depending on your policy and your individual circumstances, a number of excesses may apply to your cover. For example, a fixed excess of $100 applies to claims made under the optional cover for electrical motor burnout or portable valuables. In addition, a $500 excess applies to claims of earthquake and flood.
However, for other claims, you are able to select the excess you pay and the level of this excess is reflected in the price of your premium. The higher the excess you select, the lower the premium will be.
Here are the 3 steps to making a claim on a Real home insurance policy:
1. If an incident occurs that may lead to a claim, make sure to take all reasonable steps to prevent any further loss or damage.
2. Next, call Real Insurance's claims team on 13 19 48 to report the incident, making sure to provide as much detail as possible about what happened. Of course, if the incident involves theft, vandalism or malicious acts, you'll also have to report it to the police as soon as possible.
3. If Real Insurance requests any further information or documentation to support your claim, it is your responsibility to provide this in a prompt manner. This may include police incident report numbers, proof of ownership, photographic evidence, court notices and more.
You can call Real Insurance on 13 19 48 for more information about lodging a claim.
A Real home or contents insurance policy is suitable for someone who owns and occupies a home (excluding properties owned under a strata title, community or company title) that:
- Isn't under construction or being majorly renovated or altered.
- Is kept in good condition and is properly protected from loss or damage.
- Complies with relevant statutory and local government requirements.
- Is used primarily by you for residential purposes and is unlikely to be unoccupied for more than 60 consecutive days.
Policies are also only suitable if you have estimated the cost of replacement of the building, fixtures and structural improvements. Additionally, you must be comfortable that the policy satisfies your need for affordable cover and is likely to help reduce your net financial loss in the event of a claim.
Top level policies are suitable for people who want higher limits, additional benefits and accidental damage cover.

Compare other products from Real

Finder writers are subject matter experts and use primary sources, in-depth research and interviews with other experts to ensure you're getting accurate, up-to-date information. Articles are fact checked in line with our editorial guidelines.

Leave a Real home insurance review

If you've held, or currently hold, a Real home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if Real Insurance is right for them. Some reviews are from a survey commissioned by Finder.

Thank you for your feedback!

Written by

Cristal Dyer

Writer

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Cristal Dyer is a travel writer at Finder. She has been writing about travel for over five years and has visited over 40 countries around the world. Cristal currently travels full-time, writing about her favourite cities and food finds, and she is always on the lookout for amazing flight deals to share. See full bio

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6 Responses

AnitaApril 24, 2025

We live in a residential caravan park, and need home and contents Insurance.. A lot of companies won’t insure you.. need to know of a good insurance company that does

Finder

PetaApril 30, 2025Finder

Hi Anita, if you’re in a mobile or relocatable home that is in a caravan park then this article may be helpful for you: https://www.finder.com.au/home-insurance/relocatable-home-insurance
Essentially, there are very limited providers who will provide cover but MHIA or NRMA could be worth exploring. I hope this helps!

GailOctober 16, 2024

I need home and contents insurance along with Comprehensive car insurance. I want to pay monthly and am on a pension (DSP) looking for the best option with discounts for having more than one policy if possible.

Finder

AngusOctober 18, 2024Finder

Hi Gail, We have comparisons of home insurance and car insurance you can use to see which options suit you. Note that it’s usually a little cheaper to pay annually than monthly, but understandably it’s often easier to budget for the monthly payments. Once you have an idea of which plans suit you, you can then decide if it’s worth asking one brand if they’ll give you a loyalty discount – in our experience, sometimes separate plans can be cheaper than going with a more expensive provider and getting a discount. Hope this helps!

kanchanAugust 2, 2018

I would like a quote on home insurance, landlord insurance and life insurance.

JoelAugust 2, 2018

Hi Kanchan,

Thanks for leaving a question on Finder.

You will have to talk to the insurer and see if they can bundle your insurance. You may get in contact with an insurer who offers regular home insurance, landlord insurance and life insurance.

Please click the links above to compare quotes from different insurers. Before applying, please ensure that you read through the relevant Product Disclosure Statements/Terms and Conditions when comparing your options before making a decision on whether it is right for you. You can also contact the provider if you have specific questions.

Cheers,
Joel

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Real home insurance review

Real home insurance is good if you want flexibility on price and cover but its cooling off period can be beaten.