It's good if you want flexibility. Real home insurance comes with Top or Essentials cover options.
It's underwritten by Hollard, one of the most common insurers in Australia.
It has a cooling off period of 14 days which is less than many other insurers, including Budget Direct and QBE.
We don't currently have this brand on our panel. But don't fret! You can head to Real's website or compare a bunch of other home insurance companies with Finder.
Real Insurance offers 3 home insurance policies: home and contents insurance, building insurance, and contents insurance. It also offers landlord insurance.
Here are some of the main insured events a Real home insurance policy covers:
All policies require you to pay an excess whenever you make a claim and a cooling off period of 14 days. If you cancel within this timeframe, you'll receive a full refund (so long as you haven't made a claim on your policy).
Here's a breakdown of Real home insurance features
Here are some of the main standard features you'll find included in a Real home insurance policy:
New for old replacement.
Replacement of insured items stolen from inside your home.
Replace items and repair damage caused by a fire or explosion.
Replace items and repair damage caused by earthquake, lightning, storm, flood and rainwater.
Replace items and repair damage caused by the sudden or unexpected escape of liquid, such as from burst pipes.
Replace items and repair damage caused by malicious damage, impact, riots, civil commotion or industrial unrest.
Accidental glass breakage.
Accidental damage to your insured building and/or contents.
Emergency storage of contents.
Optional add-ons
Real Insurance only offers 3 optional add-ons:
Electrical motor burnout
Portable valuables
Rent default and legal expenses (landlord cover only)
Exclusions
There are certain situations where your claim will not be paid by Real; these are referred to as exclusions. Some examples of when your Real home insurance claim will not be paid include:
Bushfire, storm, rainwater or flood damage or loss that occurs within the first 72 hours of cover.
Your home is unoccupied for more than 60 consecutive days, unless you have informed Real of this and it has agreed to provide cover.
Actions of the sea, including tidal waves, tsunamis and high tides.
Gradual deterioration such as wear and tear, rust, rot, mould, mildew, etc.
Inherent defects, structural faults or faulty workmanship or design.
Your failure to maintain your property in good condition.
Claims for damage by insects, birds, wildlife or vermin.
Earth movement not caused by earthquake, including erosion, landslide and subsidence.
You can find the full list of exclusions in Real's product disclosure statement (PDS).
Here is Real Insurance's complaints review
We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2022 and June 2023. The data explores different underwriters and compares their business size to the number of complaints processed.
When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.
Here's an overview of how Real Insurance did (keep in mind that the total number of complaints is not necessarily all for Real; it includes other brands underwritten by The Hollard Insurance Company Pty Ltd):
A large proportion of its complaints were resolved.
It had a large number of complaints compared to other similarly sized insurers.
Bottom line about Real home insurance
Real home insurance comes with the option of Top or Essentials Cover which makes it good for flexibility. However, Real doesn't have the strongest complaints record.
If you want to compare Real home insurance policies side-by-side with other providers, you can head here.
Why you can trust Finder's home insurance experts
You pay nothing. Finder is free to use. And you pay the same as going direct. No markups, no hidden fees.
You save time. We spend 100s of hours researching home insurance so you can sort the gold from the junk faster.
You can trust us. We say it like it is. We aren't owned by an insurer and our opinions are our own.
Frequently asked questions
When you make a claim on your Real home insurance policy, the excess is the amount you need to pay for each insured incident. Depending on your policy and your individual circumstances, a number of excesses may apply to your cover. For example, a fixed excess of $100 applies to claims made under the optional cover for electrical motor burnout or portable valuables. In addition, a $500 excess applies to claims of earthquake and flood.
However, for other claims, you are able to select the excess you pay and the level of this excess is reflected in the price of your premium. The higher the excess you select, the lower the premium will be.
Here are the 3 steps to making a claim on a Real home insurance policy:
If an incident occurs that may lead to a claim, make sure to take all reasonable steps to prevent any further loss or damage.
Next, call Real Insurance's claims team on 13 19 48 to report the incident, making sure to provide as much detail as possible about what happened. Of course, if the incident involves theft, vandalism or malicious acts, you'll also have to report it to the police as soon as possible.
If Real Insurance requests any further information or documentation to support your claim, it is your responsibility to provide this in a prompt manner. This may include police incident report numbers, proof of ownership, photographic evidence, court notices and more.
You can call Real Insurance on 13 19 48 for more information about lodging a claim.
If you have a Top home insurance policy, accidental damage cover is included as part of your policy.
A Real home or contents insurance policy is suitable for someone who owns and occupies a home (excluding properties owned under a strata title, community or company title) that:
Isn't under construction or being majorly renovated or altered.
Is kept in good condition and is properly protected from loss or damage.
Complies with relevant statutory and local government requirements.
Is used primarily by you for residential purposes and is unlikely to be unoccupied for more than 60 consecutive days.
Policies are also only suitable if you have estimated the cost of replacement of the building, fixtures and structural improvements. Additionally, you must be comfortable that the policy satisfies your need for affordable cover and is likely to help reduce your net financial loss in the event of a claim.
Top level policies are suitable for people who want higher limits, additional benefits and accidental damage cover.
Leave a Real home insurance review
If you've held, or currently hold, a Real home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if Real Insurance is right for them. Some reviews are from a survey commissioned by Finder.
Cristal Dyer is a travel writer at Finder. She has been writing about travel for over five years and has visited over 40 countries around the world. Cristal currently travels full-time, writing about her favourite cities and food finds, and she is always on the lookout for amazing flight deals to share. See full bio
I would like a quote on home insurance, landlord insurance and life insurance.
JoelAugust 2, 2018
Hi Kanchan,
Thanks for leaving a question on Finder.
You will have to talk to the insurer and see if they can bundle your insurance. You may get in contact with an insurer who offers regular home insurance, landlord insurance and life insurance.
Please click the links above to compare quotes from different insurers. Before applying, please ensure that you read through the relevant Product Disclosure Statements/Terms and Conditions when comparing your options before making a decision on whether it is right for you. You can also contact the provider if you have specific questions.
Cheers,
Joel
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You pay nothing. Finder is free to use. And you pay the same as going direct. No markups, no hidden fees.
You save time. We spend 100s of hours researching home insurance so you can sort the gold from the junk faster.
You can trust us. We say it like it is. We aren't owned by an insurer and our opinions are our own.
I would like a quote on home insurance, landlord insurance and life insurance.
Hi Kanchan,
Thanks for leaving a question on Finder.
You will have to talk to the insurer and see if they can bundle your insurance. You may get in contact with an insurer who offers regular home insurance, landlord insurance and life insurance.
Please click the links above to compare quotes from different insurers. Before applying, please ensure that you read through the relevant Product Disclosure Statements/Terms and Conditions when comparing your options before making a decision on whether it is right for you. You can also contact the provider if you have specific questions.
Cheers,
Joel