NAB offers pet insurance benefits including accommodation and vet costs but initial discounts are often lower than competitors.
Allianz (NAB's underwriter) had 765 building complaints in 2024/25, with a 27% resolution rate, often lower than competitors.
A 30% no-claim bonus is possible after five years, but note the 14-day cooling off period and flood cover exclusions.
Our verdict
It's good for pet owners. It can provide alternative accommodation for your pets and cover $500 in vet costs if they're injured in a road accident.
It had relatively few complaints in 2020 even compared to other smaller sized insurers.
You can get up to 10% off your first year's premium when you purchase a combined NAB home and contents insurance policy online. This is less than insurers including Budget Direct and ING.
What does NAB home insurance cover?
You can get 3 different policy types with NAB. These are building insurance, contents insurance and a combined home and contents insurance policy.
Some main events covered by NAB home insurance include:
NAB home insurance is issued by Allianz Australia Insurance Limited, which is one of the largest insurance companies in Australia. It has a below average cooling off period of 14 days and you will be required to pay an excess when you claim.
These are some of the features that you can claim on if an insured event causes damage or loss to your property or belongings.
Alternative accommodation for you and your pets
Vet costs
Debris removal
Rebuilding and professional fees
Making your home buildings environmentally friendly
Buildings modifications
Building code compliance costs
Guest, visitor and domestic helper property
Moving house
Food or medicine spoilage
Optional add-ons
NAB home insurance comes with similar optional add-ons to most insurers. You'll find that most make you pay extra for accidental damage and flood cover.
Accidental damage
Flood cover (a 72-hour exclusion period applies)
Motor burnout (included with accidental damage)
Portable contents
Domestic Workers' Compensation cover (in ACT, WA and TAS)
Exclusions
All home insurance policies will have general exclusions. Here are a few exclusions from NAB. For the full list, head to the Product Disclosure Statement (PDS).
Depreciation
Earth movement
Misplaced items
Pre-existing damage
Electronic data
Mould
Terrorism
Stump or tree removal
Make sure you read NAB's PDS for a more detailed breakdown of exclusions. You can also head to general exclusions for more information.
A quick review of NAB home insurance complaints
Allianz Australia, the brand that underwrites NAB home insurance, was the subject of 765 home insurance complaints and 138 contents insurance complaints in the 2024/25 financial year. However, Allianz Australia is categorised as a "very large" insurer. AAI, another "very large" insurer, received 1,584 home insurance complaints and 384 contents insurance complaints in the same time period.
NAB home insurance frequently asked questions
If you need to make a claim on your NAB home and contents insurance policy, you can do so in 2 ways:
Online. The fastest and easiest way to claim is using Allianz's online claims form. The form is available 24/7 and can be completed in under 10 minutes.
Over the phone. You can call Allianz's 24/7 claims hotline on 1300 555 013. An Allianz claims consultant will talk you through how to lodge your claim.
You will need to provide your policy number and full details of the incident leading to your claim. You should also provide any information or documentation requested by the insurer, such as proof of ownership or police report numbers, as soon as possible.
Yes, you have the option to reduce your premium by varying your NAB home insurance excess amount.
Yes, a maximum no-claim bonus discount of 30% is available for policyholders who have had no buildings or contents insurance claims in the preceding 5 years.
NAB's policies feature a 14-day cooling-off period. This means that you will be entitled to a full refund if you cancel your policy within the first 14 days and you have not made any claims.
Yes, your sums insured are automatically indexed with reference to the Consumer Price Index.
Yes, optional personal valuables cover is available to help you cover your smartphone, jewellery and other portable items.
Gary Ross Hunter has over 6 years of expertise writing about insurance, including life, health, home, and car insurance. Having reviewed hundreds of product disclosure statements and published over 800 articles, he loves simplifying complex insurance topics for everyday readers. Gary has contributed to major outlets like Yahoo Finance, The Sydney Morning Herald, and news.com.au, and holds a Bachelor of Arts (Honours) in English Literature from the University of Glasgow, along with a Tier 2 General Advice certification, ensuring his work adheres to ASIC’s RG146 standards.
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