NAB home insurance review

What does NAB home insurance cover?

You can get 3 different policy types with NAB. These are building insurance, contents insurance and a combined home and contents insurance policy.

Some main events covered by NAB home insurance include:

NAB home insurance is issued by Allianz Australia Insurance Limited, which is one of the largest insurance companies in Australia. It has a below average cooling off period of 14 days and you will be required to pay an excess when you claim.

Here's the rundown of a NAB home insurance policy

A quick review of NAB home insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how NAB (​​Allianz Australia Insurance Limited) did:

• Allianz Australia Insurance Limited had a lower proportion of complaints compared to other insurers which suggests it provides good customer service overall.
• Only 32.25% of its complaints were resolved directly with the customer, which is lower than many other insurers we looked at.

The bottom line about NAB home insurance

NAB home insurance could be ideal if you want to go with an insurer that has a large underwriter with a fairly good complaints record. However, if you're looking for bigger discounts and more optional extras, you may want to look elsewhere.

If you're not ready to take out home insurance, you can compare other brands side-by-side here.

NAB home insurance frequently asked questions

• How do I make a claim with NAB?

  If you need to make a claim on your NAB home and contents insurance policy, you can do so in 2 ways:

  • Online. The fastest and easiest way to claim is using Allianz's online claims form. The form is available 24/7 and can be completed in under 10 minutes.
  • Over the phone. You can call Allianz's 24/7 claims hotline on 1300 555 013. An Allianz claims consultant will talk you through how to lodge your claim.

  You will need to provide your policy number and full details of the incident leading to your claim. You should also provide any information or documentation requested by the insurer, such as proof of ownership or police report numbers, as soon as possible.

• Can I choose my excess amount?

  Yes, you have the option to reduce your premium by varying your NAB home insurance excess amount.

• Is there a discount available if I don't make any claims?

  Yes, a maximum no-claim bonus discount of 30% is available for policyholders who have had no buildings or contents insurance claims in the preceding 5 years.

• How long is the cooling-off period?

  NAB's policies feature a 14-day cooling-off period. This means that you will be entitled to a full refund if you cancel your policy within the first 14 days and you have not made any claims.

• Is my policy protected against inflation?

  Yes, your sums insured are automatically indexed with reference to the Consumer Price Index.

• Can I also cover my personal effects?

  Yes, optional personal valuables cover is available to help you cover your smartphone, jewellery and other portable items.

Leave a NAB home insurance review

If you've held, or currently hold, a NAB home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if NAB is right for them. Some reviews are from a survey commissioned by Finder.