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NAB home insurance review

NAB home insurance could be good if you want to go with a big insurance provider but there are bigger discounts elsewhere.

4.1 ★★★★★ (16 reviews) Write a review

Our verdict

  • It's good for pet owners. It can provide alternative accommodation for your pets and cover $500 in vet costs if they're injured in a road accident.
  • It had relatively few complaints in 2020 even compared to other smaller sized insurers.
  • You can get up to 10% off your first year's premium when you purchase a combined NAB home and contents insurance policy online. This is less than insurers including Budget Direct, Virgin and ING.

What does NAB home insurance cover?

You can get 3 different policy types with NAB. These are building insurance, contents insurance and a combined home and contents insurance policy.

Some main events covered by NAB home insurance include:

NAB home insurance is issued by Allianz Australia Insurance Limited, which is one of the largest insurance companies in Australia. It has a below average cooling off period of 14 days and you will be required to pay an excess when you claim.

Here's the rundown of a NAB home insurance policy

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Standard features

These are some of the features that you can claim on if an insured event causes damage or loss to your property or belongings.

  • Alternative accommodation for you and your pets
  • Vet costs
  • Debris removal
  • Rebuilding and professional fees
  • Making your home buildings environmentally friendly
  • Buildings modifications
  • Building code compliance costs
  • Guest, visitor and domestic helper property
  • Moving house
  • Food or medicine spoilage

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Optional add-ons

NAB home insurance comes with similar optional add-ons to most insurers. You'll find that most make you pay extra for accidental damage and flood cover.

  • Accidental damage
  • Flood cover (a 72-hour exclusion period applies)
  • Motor burnout (included with accidental damage)
  • Portable contents
  • Domestic Workers' Compensation cover (in ACT, WA and TAS)

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All home insurance policies will have general exclusions. Here are a few exclusions from NAB. For the full list, head to the Product Disclosure Statement (PDS).

  • Depreciation
  • Earth movement
  • Misplaced items
  • Pre-existing damage
  • Electronic data
  • Mould
  • Terrorism
  • Stump or tree removal

Make sure you read NAB's PDS for a more detailed breakdown of exclusions. You can also head to general exclusions for more information.

A quick review of NAB home insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how NAB (​​Allianz Australia Insurance Limited) did:

  • Allianz Australia Insurance Limited had a lower proportion of complaints compared to other insurers which suggests it provides good customer service overall.
  • Only 32.25% of its complaints were resolved directly with the customer, which is lower than many other insurers we looked at.

Why you can trust Finder's home insurance experts


We're free

You pay the same as buying directly from the home insurer. Better still, we regularly run exclusive deals that you won't find on any other site – plus, our tables make it easy to compare policies.
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We're experts

We've researched and rated dozens of policies as part of our Finder Awards. We provide unique insights and our in-house experts regularly appear on Sunrise, 7News and SBS News.

We're independent

Unlike other comparison sites, we're not owned by an insurer. That means our opinions are our own and we work with lots of home insurance brands, making it easier for you to find a good deal.

We're here to help

Since 2014, we've helped 150,000+ people find home insurance by explaining your cover options simply and clearly. We'll never ask for your number or email. We're here to help you make a decision.

NAB home insurance frequently asked questions

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