NAB home insurance review

What does NAB home insurance cover?

You can get 3 different policy types with NAB. These are building insurance, contents insurance and a combined home and contents insurance policy.

Some main events covered by NAB home insurance include:

NAB home insurance is issued by Allianz Australia Insurance Limited, which is one of the largest insurance companies in Australia. It has a below average cooling off period of 14 days and you will be required to pay an excess when you claim.

Here's the rundown of a NAB home insurance policy

A quick review of NAB home insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how NAB (​​Allianz Australia Insurance Limited) did:

• Allianz Australia Insurance Limited had a lower proportion of complaints compared to other insurers which suggests it provides good customer service overall.

• Only 32.25% of its complaints were resolved directly with the customer, which is lower than many other insurers we looked at.

NAB home insurance frequently asked questions

• How do I make a claim with NAB?

  If you need to make a claim on your NAB home and contents insurance policy, you can do so in 2 ways:

  • Online. The fastest and easiest way to claim is using Allianz's online claims form. The form is available 24/7 and can be completed in under 10 minutes.
  • Over the phone. You can call Allianz's 24/7 claims hotline on 1300 555 013. An Allianz claims consultant will talk you through how to lodge your claim.

  You will need to provide your policy number and full details of the incident leading to your claim. You should also provide any information or documentation requested by the insurer, such as proof of ownership or police report numbers, as soon as possible.

• Can I choose my excess amount?

  Yes, you have the option to reduce your premium by varying your NAB home insurance excess amount.

• Is there a discount available if I don't make any claims?

  Yes, a maximum no-claim bonus discount of 30% is available for policyholders who have had no buildings or contents insurance claims in the preceding 5 years.

• How long is the cooling-off period?

  NAB's policies feature a 14-day cooling-off period. This means that you will be entitled to a full refund if you cancel your policy within the first 14 days and you have not made any claims.

• Is my policy protected against inflation?

  Yes, your sums insured are automatically indexed with reference to the Consumer Price Index.

• Can I also cover my personal effects?

  Yes, optional personal valuables cover is available to help you cover your smartphone, jewellery and other portable items.

Written by

Gary Ross Hunter

Journalist

Gary Ross Hunter has over 6 years of expertise writing about insurance, including life, health, home, and car insurance. Having reviewed hundreds of product disclosure statements and published over 800 articles, he loves simplifying complex insurance topics for everyday readers. Gary has contributed to major outlets like Yahoo Finance, The Sydney Morning Herald, and news.com.au, and holds a Bachelor of Arts (Honours) in English Literature from the University of Glasgow, along with a Tier 2 General Advice certification, ensuring his work adheres to ASIC’s RG146 standards. See full bio

Gary Ross's expertise

Gary Ross has written 589 Finder guides across topics including:

• Health, home, life, car, pet and travel insurance
• Managing the cost of living