Finder Home Insurance Customer Satisfaction Awards 2026

We asked thousands of Australians to rate their home insurer for customer service, value for money and more – these are the winners.

4.7 based on 823 reviews

Most Loved Home Insurance - NSW: NRMA Insurance

Most Loved Home Insurance - NSW badge

NRMA Insurance took out the top spot for Most Loved Home Insurance - NSW, scoring 4.16.

Loved Brand badge Loved Brand

Allianz

Allianz earned Loved Brand for its home insurance - NSW.

GIO

GIO picked up Loved Brand for its home insurance - NSW.

Top Value Home Insurance - NSW: Allianz

Top Value Home Insurance - NSW badge

Allianz claimed Top Value Home Insurance - NSW with a score of 4.17.

Value badge Value

NRMA Insurance

NRMA Insurance was awarded Value for its home insurance - NSW.

Youi

Youi took home Value for its home insurance - NSW.

Most Trusted Home Insurance - NSW: NRMA Insurance

Most Trusted Home Insurance - NSW badge

NRMA Insurance came out on top for Most Trusted Home Insurance - NSW, earning a score of 4.33.

Trusted Brand badge Trusted Brand

GIO

GIO landed Trusted Brand for its home insurance - NSW.

Allianz

Allianz received Trusted Brand recognition for its home insurance - NSW.

Legendary Service Home Insurance - NSW: GIO

Legendary Service Home Insurance - NSW badge

GIO was crowned the winner of Legendary Service Home Insurance - NSW, scoring 4.30.

Quality Service badge Quality Service

NRMA Insurance

NRMA Insurance was commended for Quality Service in the home insurance - NSW category.

Allianz

Allianz secured Quality Service for its home insurance - NSW.

Easiest to Claim Home Insurance - NSW: GIO

Easiest to Claim Home Insurance - NSW badge

GIO led the field for Easiest to Claim Home Insurance - NSW with a score of 4.14.

Easy to Claim badge Easy to Claim

NRMA Insurance

NRMA Insurance claimed Easy to Claim for its home insurance - NSW.

Allianz

Allianz was recognised for Easy to Claim in its home insurance - NSW.

Most Recommended Home Insurance - NSW: NRMA Insurance

Most Recommended Home Insurance - NSW badge

NRMA Insurance topped the category for Most Recommended Home Insurance - NSW, scoring 4.12.

Recommended Brand badge Recommended Brand

Allianz

Allianz came away with Recommended Brand for its home insurance - NSW.

GIO

GIO scored Recommended Brand for its home insurance - NSW.

Most Loved Home Insurance - QLD: RACQ

Most Loved Home Insurance - QLD badge

RACQ won Most Loved Home Insurance - QLD, notching up a score of 4.24.

Loved Brand badge Loved Brand

AAMI

AAMI earned Loved Brand for its home insurance - QLD.

Suncorp

Suncorp picked up Loved Brand for its home insurance - QLD.

Top Value Home Insurance - QLD: RACQ

Top Value Home Insurance - QLD badge

RACQ secured Top Value Home Insurance - QLD with a score of 4.26.

Value badge Value

AAMI

AAMI was awarded Value for its home insurance - QLD.

Budget Direct

Budget Direct took home Value for its home insurance - QLD.

Most Trusted Home Insurance - QLD: RACQ

Most Trusted Home Insurance - QLD badge

RACQ finished first for Most Trusted Home Insurance - QLD, scoring 4.38.

Trusted Brand badge Trusted Brand

AAMI

AAMI landed Trusted Brand for its home insurance - QLD.

Suncorp

Suncorp received Trusted Brand recognition for its home insurance - QLD.

Legendary Service Home Insurance - QLD: RACQ

Legendary Service Home Insurance - QLD badge

RACQ was named the winner of Legendary Service Home Insurance - QLD with a score of 4.33.

Quality Service badge Quality Service

Suncorp

Suncorp was commended for Quality Service in the home insurance - QLD category.

AAMI

AAMI secured Quality Service for its home insurance - QLD.

Easiest to Claim Home Insurance - QLD: AAMI

Easiest to Claim Home Insurance - QLD badge

AAMI snagged the top spot for Easiest to Claim Home Insurance - QLD, scoring 4.10.

Easy to Claim badge Easy to Claim

RACQ

RACQ claimed Easy to Claim for its home insurance - QLD.

Suncorp

Suncorp was recognised for Easy to Claim in its home insurance - QLD.

Most Recommended Home Insurance - QLD: AAMI

Most Recommended Home Insurance - QLD badge

AAMI came first for Most Recommended Home Insurance - QLD, with a score of 4.19.

Recommended Brand badge Recommended Brand

RACQ

RACQ came away with Recommended Brand for its home insurance - QLD.

Budget Direct

Budget Direct scored Recommended Brand for its home insurance - QLD.

Most Loved Home Insurance - VIC: RACV

Most Loved Home Insurance - VIC badge

RACV took out the top spot for Most Loved Home Insurance - VIC, scoring 4.22.

Loved Brand badge Loved Brand

Youi

Youi earned Loved Brand for its home insurance - VIC.

AAMI

AAMI picked up Loved Brand for its home insurance - VIC.

Top Value Home Insurance - VIC: RACV

Top Value Home Insurance - VIC badge

RACV claimed Top Value Home Insurance - VIC with a score of 4.19.

Value badge Value

Youi

Youi was awarded Value for its home insurance - VIC.

Budget Direct

Budget Direct took home Value for its home insurance - VIC.

Most Trusted Home Insurance - VIC: RACV

Most Trusted Home Insurance - VIC badge

RACV came out on top for Most Trusted Home Insurance - VIC, earning a score of 4.32.

Trusted Brand badge Trusted Brand

Youi

Youi landed Trusted Brand for its home insurance - VIC.

Allianz

Allianz received Trusted Brand recognition for its home insurance - VIC.

Legendary Service Home Insurance - VIC: RACV

Legendary Service Home Insurance - VIC badge

RACV was crowned the winner of Legendary Service Home Insurance - VIC, scoring 4.39.

Quality Service badge Quality Service

Youi

Youi was commended for Quality Service in the home insurance - VIC category.

AAMI

AAMI secured Quality Service for its home insurance - VIC.

Easiest to Claim Home Insurance - VIC: RACV

Easiest to Claim Home Insurance - VIC badge

RACV led the field for Easiest to Claim Home Insurance - VIC with a score of 3.84.

Easy to Claim badge Easy to Claim

AAMI

AAMI claimed Easy to Claim for its home insurance - VIC.

Allianz

Allianz was recognised for Easy to Claim in its home insurance - VIC.

Most Recommended Home Insurance - VIC: RACV

Most Recommended Home Insurance - VIC badge

RACV topped the category for Most Recommended Home Insurance - VIC, scoring 4.12.

Recommended Brand badge Recommended Brand

Allianz

Allianz came away with Recommended Brand for its home insurance - VIC.

Youi

Youi scored Recommended Brand for its home insurance - VIC.

Most Loved Home Insurance - SA: AAMI

Most Loved Home Insurance - SA badge

AAMI came out on top for Most Loved Home Insurance - SA, earning a score of 4.24.

Loved Brand badge Loved Brand

Allianz

Allianz was commended for Loved Brand in the home insurance - SA category.

NRMA Insurance

NRMA Insurance secured Loved Brand for its home insurance - SA.

Top Value Home Insurance - SA: NRMA Insurance

Top Value Home Insurance - SA badge

NRMA Insurance was crowned the winner of Top Value Home Insurance - SA, scoring 4.25.

Value badge Value

Allianz

Allianz claimed Value for its home insurance - SA.

AAMI

AAMI was recognised for Value in its home insurance - SA.

Most Trusted Home Insurance - SA: Allianz

Most Trusted Home Insurance - SA badge

Allianz led the field for Most Trusted Home Insurance - SA with a score of 4.34.

Trusted Brand badge Trusted Brand

NRMA Insurance

NRMA Insurance came away with Trusted Brand for its home insurance - SA.

Budget Direct

Budget Direct scored Trusted Brand for its home insurance - SA.

Legendary Service Home Insurance - SA: AAMI

Legendary Service Home Insurance - SA badge

AAMI topped the category for Legendary Service Home Insurance - SA, scoring 4.28.

Quality Service badge Quality Service

Allianz

Allianz earned Quality Service for its home insurance - SA.

NRMA Insurance

NRMA Insurance picked up Quality Service for its home insurance - SA.

Easiest to Claim Home Insurance - SA: AAMI

Easiest to Claim Home Insurance - SA badge

AAMI won Easiest to Claim Home Insurance - SA, notching up a score of 3.98.

Easy to Claim badge Easy to Claim

Allianz

Allianz was awarded Easy to Claim for its home insurance - SA.

NRMA Insurance

NRMA Insurance took home Easy to Claim for its home insurance - SA.

Most Recommended Home Insurance - SA: AAMI

Most Recommended Home Insurance - SA badge

AAMI secured Most Recommended Home Insurance - SA with a score of 4.20.

Recommended Brand badge Recommended Brand

NRMA Insurance

NRMA Insurance landed Recommended Brand for its home insurance - SA.

Allianz

Allianz received Recommended Brand recognition for its home insurance - SA.

Most Loved Home Insurance - WA: RAC

Most Loved Home Insurance - WA badge

RAC snagged the top spot for Most Loved Home Insurance - WA, scoring 4.27.

Loved Brand badge Loved Brand

Allianz

Allianz landed Loved Brand for its home insurance - WA.

AAMI

AAMI received Loved Brand recognition for its home insurance - WA.

Top Value Home Insurance - WA: RAC

Top Value Home Insurance - WA badge

RAC came first for Top Value Home Insurance - WA, with a score of 4.31.

Value badge Value

NRMA Insurance

NRMA Insurance was commended for Value in the home insurance - WA category.

Allianz

Allianz secured Value for its home insurance - WA.

Most Trusted Home Insurance - WA: RAC

Most Trusted Home Insurance - WA badge

RAC took out the top spot for Most Trusted Home Insurance - WA, scoring 4.44.

Trusted Brand badge Trusted Brand

NRMA Insurance

NRMA Insurance claimed Trusted Brand for its home insurance - WA.

Allianz

Allianz was recognised for Trusted Brand in its home insurance - WA.

Legendary Service Home Insurance - WA: RAC

Legendary Service Home Insurance - WA badge

RAC claimed Legendary Service Home Insurance - WA with a score of 4.44.

Quality Service badge Quality Service

NRMA Insurance

NRMA Insurance came away with Quality Service for its home insurance - WA.

Allianz

Allianz scored Quality Service for its home insurance - WA.

Easiest to Claim Home Insurance - WA: RAC

Easiest to Claim Home Insurance - WA badge

RAC came out on top for Easiest to Claim Home Insurance - WA, earning a score of 4.11.

Easy to Claim badge Easy to Claim

Allianz

Allianz earned Easy to Claim for its home insurance - WA.

NRMA Insurance

NRMA Insurance picked up Easy to Claim for its home insurance - WA.

Most Recommended Home Insurance - WA: RAC

Most Recommended Home Insurance - WA badge

RAC was crowned the winner of Most Recommended Home Insurance - WA, scoring 4.25.

Recommended Brand badge Recommended Brand

Allianz

Allianz was awarded Recommended Brand for its home insurance - WA.

AAMI

AAMI took home Recommended Brand for its home insurance - WA.

Most Loved Home Insurance - National: NRMA Insurance

Most Loved Home Insurance - National badge

NRMA Insurance was crowned the winner of Most Loved Home Insurance - National, scoring 4.12.

Loved Brand badge Loved Brand

Allianz

Allianz was awarded Loved Brand for its home insurance - national.

AAMI

AAMI took home Loved Brand for its home insurance - national.

Top Value Home Insurance - National: NRMA Insurance

Top Value Home Insurance - National badge

NRMA Insurance led the field for Top Value Home Insurance - National with a score of 4.13.

Value badge Value

Budget Direct

Budget Direct landed Value for its home insurance - national.

Allianz

Allianz received Value recognition for its home insurance - national.

Most Trusted Home Insurance - National: NRMA Insurance

Most Trusted Home Insurance - National badge

NRMA Insurance topped the category for Most Trusted Home Insurance - National, scoring 4.30.

Trusted Brand badge Trusted Brand

Allianz

Allianz was commended for Trusted Brand in the home insurance - national category.

AAMI

AAMI secured Trusted Brand for its home insurance - national.

Legendary Service Home Insurance - National: NRMA Insurance

Legendary Service Home Insurance - National badge

NRMA Insurance won Legendary Service Home Insurance - National, notching up a score of 4.26.

Quality Service badge Quality Service

Allianz

Allianz claimed Quality Service for its home insurance - national.

AAMI

AAMI was recognised for Quality Service in its home insurance - national.

Easiest to Claim Home Insurance - National: NRMA Insurance

Easiest to Claim Home Insurance - National badge

NRMA Insurance secured Easiest to Claim Home Insurance - National with a score of 3.85.

Easy to Claim badge Easy to Claim

AAMI

AAMI came away with Easy to Claim for its home insurance - national.

Allianz

Allianz scored Easy to Claim for its home insurance - national.

Most Recommended Home Insurance - National: NRMA Insurance

Most Recommended Home Insurance - National badge

NRMA Insurance finished first for Most Recommended Home Insurance - National, scoring 4.05.

Recommended Brand badge Recommended Brand

Allianz

Allianz earned Recommended Brand for its home insurance - national.

AAMI

AAMI picked up Recommended Brand for its home insurance - national.

How we picked our 2026 Customer Satisfaction Awards winners

Over 50,000 Aussies rated brands they've used for Finder's 2026 Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction.

Meet our experts

Piyush Pillai

Piyush Pillai, Insights analyst

Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.

Ceyda Erem

Ceyda Erem, Senior writer, Insurance

Ceyda Erem is Finder’s senior writer for insurance and has almost 10 years of experience writing about personal finance.

Explore past Finder Customer Satisfaction Award winners

Sources

Ceyda Erem's headshot
Written by

Senior writer

Ceyda Erem is Finder’s senior writer for insurance and has almost 10 years of experience writing about personal finance. Formerly a copywriter for several business and finance clients, Ceyda has written hundreds of articles, guides, blogs and more to ensure Australians stay in the loop about how to best manage their money. She has a Bachelor of Arts, Majoring in Writing from Macquarie University. See full bio

Ceyda's expertise
Ceyda has written 188 Finder guides across topics including:
  • Insurance

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