RACQ Home Insurance is available for people who live in, or own property in, Queensland and Northern New South Wales.
There are 3 policies available: home insurance which covers the building, contents insurance which covers your belongings, and a combined home and contents insurance policy for those who want complete peace of mind. You can also become an RACQ member and get access to a bunch of discounts and benefits.
Some main events covered by RACQ Home Insurance include the following:
RACQ Home Insurance is issued by RACQ Insurance Limited, one of the largest providers of home insurance in Queensland. Policies come with a cooling-off period of 21 days, which is the industry standard. This means if you decide to cancel within the first 3 weeks of taking out a policy and haven't made a claim, you’ll receive a full refund.
Before taking out an RACQ Home Insurance policy, you should be aware that certain events and occurrences are not covered under your policy. Your claim will not be paid for the following:
Make sure you read RACQs PDS for a more detailed breakdown of exclusions. You can also head to home insurance general exclusions for more information.
We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.
When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.
Here's an overview of how RACQ (RACQ Insurance Limited) did:
RACQ Home Insurance appears to be a well-rounded policy that has a generous flood cover benefit that many Queenslanders would be hunting for. One thing to look out for is its higher than average premium, although RACQ does give you a slew of opportunities to save with discounts and rewards for policyholders.
Not too sure yet? You can compare other home insurance brands side by side so that you end up with a policy you’re happy with.
If you've held, or currently hold, an RACQ Home Insurance policy, we'd love to hear from you. Your reviews help other Australians decide if RACQ is right for them. Some reviews are from a survey commissioned by Finder.
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I would like a quote on my property and household contents. Land is $480,000 and contents to the value of $100,000.
Hi Sue,
You can request for a quote directly from RACQ through their website: https://www.racq.com.au/insurance/get-insurance/home-insurance
Simply click the ‘Get a quote’ button and answer a few questions about yourself and your property.
I hope this helps!
Cheers,
James
I’m looking for a quote for landlord insurance and there doesn’t seem to be a category. I assumed it’s a different policy to buildings. Any help finding a quote?
Hi Bec,
Thanks for leaving a question on Finder.
We have a comparison of landlord insurance. You can press the “Get a quote” button from the table to compare quotes from different brands. Please ensure you review the relevant Product Disclosure Statements/Terms and Conditions before purchasing a policy.
Cheers,
Joel
will house insurance cover my tv antenna
Hi Roome,
Thank you for your question.
You have contacted finder.com.au, a comparison and information service and not actually RACQ Home Insurance.
RACQ Home Insurance does not state anything related to tv antenna in their product disclosure statement, so you will need to contact them directly about this matter.
Cheers,
Zubair
I have always felt that RACQ was a trustworthy, solid brand. I had home and contents + car + pet with them last year. When I received the invoice for renewal of home and contents recently, their price increase year on year was 21% for exactly the same insurance. I called and they asked a few questions re history etc and they re-quoted so that the increase was brought down to 18%. I had a couple of conversations with them, asked to speak to supervisors etc, and was told that they had done everything they could to bring the price down but 18% increase was the best they could do. They did say that the price had gone up for many reasons, One was that the online signing up discount from last year no longer applies. Another was that they had revalued the property and the premiums reflected an approx 7% increase in their valuation of the property, therefore attracting higher premiums for the policy. After much talk about why the premiums had increased so much and how they could justify such an increase, they finally said the major amount of the increase was just that they had increased their rates. Discussions about how outraged all Australians are at a 5-6% increase in their health insurance every year, and comparing that to RACQs 18% hike went nowhere in the end. No point event talking to them. So BEWARE – make sure you check the $$ from year to year, and vote with your feet, like I did.
We have had power out since 5pm due to a bad storm, it is now 7.40 , how long have I got til my food is no longer any good in fridge/ freezer, and can I claim perishables
Kind regards
Hi Virginia,
Thanks for getting in touch. If you have home and contents insurance with RACQ you may have cover for spoiled frozen and refrigerated goods if the damage is caused by an insured event such as the public electricity supply failing at your home.
You will need to contact RACQ directly about this matter to find out if and when you will be covered as cover levels can vary from policy to policy. You should also review your policy document if you can find it.
All the best,
Zubair