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RACQ Insurance offers Home Insurance, Contents Insurance and Combined Home and Contents Insurance to customers in Queensland and northern New South Wales.
RACQ offer a range of home insurance benefits:
Features | Home & Contents | Home | Contents | Contents insurance for renters |
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24hr Queensland call centres |
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New for old items |
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Pay by the month |
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Statewide assessment services |
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Voluntary excess |
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Benefits | ||||
$20 million legal liability cover |
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Additional living expenses |
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Assistance with clean up costs |
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Cost towards security firm response |
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Cover for broken glass |
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Cover for damage caused by emergency services |
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Cover for loss or damage in transit |
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Cover for loss or damage to contents in safety deposit boxes |
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Cover for loss or damage to contents in storage |
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Cover for temporary removal of contents |
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Cover for uninsured visitor contents |
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Credit card misuse |
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Demolition and redesign costs |
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Funeral expenses |
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Gifts |
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Insured events |
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Investigating leaks |
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Loss of rent |
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Locks |
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Replace documents |
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Temporary accommodation |
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Visitor's contents |
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Options | ||||
Advances cover (includes motor burnout option) |
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Items away from home |
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Landlord fixtures and fittings |
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Mobile phones |
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Motor burnout only |
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Pet cover |
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Samll business contents |
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Discounts | ||||
Alarm discount |
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Apartment discount |
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Combined insurance discount |
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Multi-policy discount |
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Over 55 discount |
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Roadside Assistance loyalty discount |
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Senior card holder discount |
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Before taking out an RACQ Home Insurance policy you should be aware that there are certain events and occurrences that are not covered under your policy. Your claim will not be paid if:
There are many factors that can influence how much you will have to pay for your RACQ Home Insurance, including:
If you ever make a claim on your RACQ policy, you’ll need to make a contribution towards the cost of settling that claim by paying an excess. A standard excess applies when you take out your policy, though you can choose the level of excess you would like to pay and adjust your premium amount as a result. Other excesses include an earthquake excess and a pet excess for any relevant claims.
If anything happens that could lead to a claim, you’ll need to call RACQ visit an RACQ branch as soon as possible. RACQ Insurance will then tell you what they need from you to process your claim. In most cases you will not have to fill out a claim form, but you may have to provide documentation or evidence to support your claim.
In addition, remember to take all reasonable steps to prevent any further loss or damage to your home or contents, and make sure to report any theft or vandalism immediately to the police.
You can contact them on 13 72 02 for more information about making a claim.
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I’m looking for a quote for landlord insurance and there doesn’t seem to be a category. I assumed it’s a different policy to buildings. Any help finding a quote?
Hi Bec,
Thanks for leaving a question on finder.
We have a comparison of Landlord Insurance HERE. If you have any other concerns, please send us a message anytime.
Cheers,
Joel
will house insurance cover my tv antenna
Hi Roome,
Thank you for your question.
You have contacted finder.com.au, a comparison and information service and not actually RACQ Home Insurance.
RACQ Home Insurance does not state anything related to tv antenna in their product disclosure statement, so you will need to contact them directly about this matter.
Cheers,
Zubair
I have always felt that RACQ was a trustworthy, solid brand. I had home and contents + car + pet with them last year. When I received the invoice for renewal of home and contents recently, their price increase year on year was 21% for exactly the same insurance. I called and they asked a few questions re history etc and they re-quoted so that the increase was brought down to 18%. I had a couple of conversations with them, asked to speak to supervisors etc, and was told that they had done everything they could to bring the price down but 18% increase was the best they could do. They did say that the price had gone up for many reasons, One was that the online signing up discount from last year no longer applies. Another was that they had revalued the property and the premiums reflected an approx 7% increase in their valuation of the property, therefore attracting higher premiums for the policy. After much talk about why the premiums had increased so much and how they could justify such an increase, they finally said the major amount of the increase was just that they had increased their rates. Discussions about how outraged all Australians are at a 5-6% increase in their health insurance every year, and comparing that to RACQs 18% hike went nowhere in the end. No point event talking to them. So BEWARE – make sure you check the $$ from year to year, and vote with your feet, like I did.
We have had power out since 5pm due to a bad storm, it is now 7.40 , how long have I got til my food is no longer any good in fridge/ freezer, and can I claim perishables
Kind regards
Hi Virginia,
Thanks for getting in touch. If you have home and contents insurance with RACQ you may have cover for spoiled frozen and refrigerated goods if the damage is caused by an insured event such as the public electricity supply failing at your home.
You will need to contact RACQ directly about this matter to find out if and when you will be covered as cover levels can vary from policy to policy. You should also review your policy document if you can find it.
All the best,
Zubair
I have a house that is worth about 300,000. I am presently paying over $2,000 a year in insurance. Can RACQ do me a better deal. My postcode is 4881.
Hi Pam,
Thanks for getting in touch. finder.com.au is a comparison service and does not currently have access to this RACQ home insurance. To compare the brands in our panel, please head over to our home insurance home page.
All the best,
Richard
What is covered if my house is tenanted, fully furnished and I have home and contents insurance
Hi Tim,
Thanks for your question. It will depend on your policy. finder.com.au is a comparison service and does not have an affiliation with RACQ. If you would like to find out about the specifics of your policy, your best bet would be to contact RACQ directly.
I hope this was helpful,
Richard