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Our Verdict
RACQ gives you a heap of chances to save, from loyalty discounts and no claim bonuses to multi-policy discounts and savings for seniors.
Flood cover comes standard on its policies and includes cover for storm surge, which is a plus because many other home insurers don’t cover this.
RACQ premiums came in at the higher end of home insurance policies on Finder according to our research.
Sorry! We currently don’t have this brand on our panel. But don't fret, you can head to RACQ's website or compare a bunch of other home insurance companies with Finder.
RACQ Home Insurance is available for people who live in, or own property in, Queensland and Northern New South Wales.
There are 3 policies available: home insurance which covers the building, contents insurance which covers your belongings, and a combined home and contents insurance policy for those who want complete peace of mind. You can also become an RACQ member and get access to a bunch of discounts and benefits.
Some main events covered by RACQ Home Insurance include the following:
RACQ Home Insurance is issued by RACQ Insurance Limited, one of the largest providers of home insurance in Queensland. Policies come with a cooling-off period of 21 days, which is the industry standard. This means if you decide to cancel within the first 3 weeks of taking out a policy and haven't made a claim, you’ll receive a full refund.
Here’s the rundown of an RACQ Home Insurance policy
These are some of the standard features that you can claim on with RACQ Home Insurance if an insured event causes loss or damage.
Accidental glass breakage
Credit card misuse
Demolition and removal of debris
Food and medicine spoilage
Home modifications after a serious injury
Costs to re-key, recode or replace locks
Replacing trees, shrubs, plants and hedges
Temporary accommodation
Optional add-ons
RACQ Home Insurance has a stack of optional extras that you can add to your policy, but you will need to pay extra for them. Here’s a brief overview of what’s available:
Advanced cover
Motor burnout
Landlords fixtures and fittings
Mobile phones
Pet cover
Small business contents
Specified items
Items away from home
Exclusions
Before taking out an RACQ Home Insurance policy, you should be aware that certain events and occurrences are not covered under your policy. Your claim will not be paid for the following:
Actions of the sea including erosion and king tides
Deliberate acts
Pests and parasites
Roots and trees
Rust and mould
Seepage and pollution
An act of terrorism or war
Wear and tear through normal use
Make sure you read RACQs PDS for a more detailed breakdown of exclusions. You can also head to home insurance general exclusions for more information.
Here’s some information on RACQ Home Insurance complaints
We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.
When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.
Here's an overview of how RACQ (RACQ Insurance Limited) did:
RACQ Insurance Limited is considered a large firm and has an average number of complaints when compared to other insurers of this size.
It only resolved 30.65% of complaints directly with customers - the rest were escalated to AFCA.
Here's the bottom line about RACQ
RACQ Home Insurance appears to be a well-rounded policy that has a generous flood cover benefit that many Queenslanders would be hunting for. One thing to look out for is its higher than average premium, although RACQ does give you a slew of opportunities to save with discounts and rewards for policyholders.
You pay the same as buying directly from the home insurer. Better still, we regularly run exclusive deals that you won't find on any other site – plus, our tables make it easy to compare policies.
Unlike other comparison sites, we're not owned by an insurer. That means our opinions are our own and we work with lots of home insurance brands, making it easier for you to find a good deal.
We're here to help
Since 2014, we've helped 150,000+ people find home insurance by explaining your cover options simply and clearly. We'll never ask for your number or email. We're here to help you make a decision.
Frequently asked questions
The quickest way to lodge your claim with RACQ is with its online form. You can also call on 13 7202 or visit an RACQ branch.
Before you start, make sure to have the following prepared:
Your policy number
Information about the incident including when, where and how the damage occurred
Supporting documents including invoices, receipts or photos
Information about any other people, vehicles or property involved
Yes, flood is automatically included as an insured event with RACQ. This is a highlight of an RACQ policy as flood cover is often available only as an optional extra with other brands. As with any policy, there are exclusions to the cover, so make sure to review them when making your decision.
No, while renovating your home, RACQ does not cover you for any of its listed 14 insured events.
If you ever make a claim on your RACQ policy, you’ll need to make a contribution towards the cost of settling that claim by paying an excess. A standard excess applies when you take out your policy, though you can choose the level of excess you would like to pay and adjust your premium amount as a result. Other excesses include an earthquake excess, pet excess and mobile phone excess for any relevant claims.
Along with its wide range of member benefits, RACQ also give policyholders a variety of ways to save on premiums.
Online discount
Roadside assistance loyalty discount
Combined home and contents policy discount
Household excellence bonus
Over 55 discount
Alarm discount
Apartment discount
Multi-policy discount
No claim discount
Senior card holder discount
When looking at discounts, it's important to know that some of these discounts are applied to the base premium of the policy only. This means that if you choose optional extras like motor burnout, that the discount may not apply to that portion of your policy.
Leave an RACQ Home Insurance review
If you've held, or currently hold, an RACQ Home Insurance policy, we'd love to hear from you. Your reviews help other Australians decide if RACQ is right for them. Some reviews are from a survey commissioned by Finder.
Cristal Dyer is a travel writer at Finder. She has been writing about travel for over five years and has visited over 40 countries around the world. Cristal currently travels full-time, writing about her favourite cities and food finds, and she is always on the lookout for amazing flight deals to share.
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I’m looking for a quote for landlord insurance and there doesn’t seem to be a category. I assumed it’s a different policy to buildings. Any help finding a quote?
We have a comparison of landlord insurance. You can press the “Get a quote” button from the table to compare quotes from different brands. Please ensure you review the relevant Product Disclosure Statements/Terms and Conditions before purchasing a policy.
You have contacted finder.com.au, a comparison and information service and not actually RACQ Home Insurance.
RACQ Home Insurance does not state anything related to tv antenna in their product disclosure statement, so you will need to contact them directly about this matter.
I have always felt that RACQ was a trustworthy, solid brand. I had home and contents + car + pet with them last year. When I received the invoice for renewal of home and contents recently, their price increase year on year was 21% for exactly the same insurance. I called and they asked a few questions re history etc and they re-quoted so that the increase was brought down to 18%. I had a couple of conversations with them, asked to speak to supervisors etc, and was told that they had done everything they could to bring the price down but 18% increase was the best they could do. They did say that the price had gone up for many reasons, One was that the online signing up discount from last year no longer applies. Another was that they had revalued the property and the premiums reflected an approx 7% increase in their valuation of the property, therefore attracting higher premiums for the policy. After much talk about why the premiums had increased so much and how they could justify such an increase, they finally said the major amount of the increase was just that they had increased their rates. Discussions about how outraged all Australians are at a 5-6% increase in their health insurance every year, and comparing that to RACQs 18% hike went nowhere in the end. No point event talking to them. So BEWARE – make sure you check the $$ from year to year, and vote with your feet, like I did.
We have had power out since 5pm due to a bad storm, it is now 7.40 , how long have I got til my food is no longer any good in fridge/ freezer, and can I claim perishables
Thanks for getting in touch. If you have home and contents insurance with RACQ you may have cover for spoiled frozen and refrigerated goods if the damage is caused by an insured event such as the public electricity supply failing at your home.
You will need to contact RACQ directly about this matter to find out if and when you will be covered as cover levels can vary from policy to policy. You should also review your policy document if you can find it.
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I would like a quote on my property and household contents. Land is $480,000 and contents to the value of $100,000.
Hi Sue,
You can request for a quote directly from RACQ through their website: https://www.racq.com.au/insurance/get-insurance/home-insurance
Simply click the ‘Get a quote’ button and answer a few questions about yourself and your property.
I hope this helps!
Cheers,
James
I’m looking for a quote for landlord insurance and there doesn’t seem to be a category. I assumed it’s a different policy to buildings. Any help finding a quote?
Hi Bec,
Thanks for leaving a question on Finder.
We have a comparison of landlord insurance. You can press the “Get a quote” button from the table to compare quotes from different brands. Please ensure you review the relevant Product Disclosure Statements/Terms and Conditions before purchasing a policy.
Cheers,
Joel
will house insurance cover my tv antenna
Hi Roome,
Thank you for your question.
You have contacted finder.com.au, a comparison and information service and not actually RACQ Home Insurance.
RACQ Home Insurance does not state anything related to tv antenna in their product disclosure statement, so you will need to contact them directly about this matter.
Cheers,
Zubair
I have always felt that RACQ was a trustworthy, solid brand. I had home and contents + car + pet with them last year. When I received the invoice for renewal of home and contents recently, their price increase year on year was 21% for exactly the same insurance. I called and they asked a few questions re history etc and they re-quoted so that the increase was brought down to 18%. I had a couple of conversations with them, asked to speak to supervisors etc, and was told that they had done everything they could to bring the price down but 18% increase was the best they could do. They did say that the price had gone up for many reasons, One was that the online signing up discount from last year no longer applies. Another was that they had revalued the property and the premiums reflected an approx 7% increase in their valuation of the property, therefore attracting higher premiums for the policy. After much talk about why the premiums had increased so much and how they could justify such an increase, they finally said the major amount of the increase was just that they had increased their rates. Discussions about how outraged all Australians are at a 5-6% increase in their health insurance every year, and comparing that to RACQs 18% hike went nowhere in the end. No point event talking to them. So BEWARE – make sure you check the $$ from year to year, and vote with your feet, like I did.
We have had power out since 5pm due to a bad storm, it is now 7.40 , how long have I got til my food is no longer any good in fridge/ freezer, and can I claim perishables
Kind regards
Hi Virginia,
Thanks for getting in touch. If you have home and contents insurance with RACQ you may have cover for spoiled frozen and refrigerated goods if the damage is caused by an insured event such as the public electricity supply failing at your home.
You will need to contact RACQ directly about this matter to find out if and when you will be covered as cover levels can vary from policy to policy. You should also review your policy document if you can find it.
All the best,
Zubair