RAC home insurance review

What does RAC home insurance cover?

You can get 3 different policy types with RAC: building insurance, contents insurance, and a combined home and contents insurance policy. To add to that, RAC also offers landlord's insurance, fire and theft contents cover, and a standalone personal valuables policy.

Here are some main insured events that an RAC home insurance policy covers.

RAC home insurance is underwritten by RAC Insurance Pty Limited. It offers customers a choice of excess amounts and a variety of ways to save when purchasing more than one policy or becoming a member.

Policies come with a cooling-off period of 28 days, which is more generous than the industry standard of 21 days. This means if you want to cancel within the first 4 weeks of taking out a policy, your premium will be refunded provided you haven't made a claim.

Here's the rundown of an RAC home insurance policy

Here's some information on RAC home insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how RAC (RAC Insurance Pty Limited) did:

• RAC Insurance Pty Limited is considered a large firm that, compared to other firms of its size, had a relatively low number of complaints.
• You can also see that RAC Insurance Pty Limited had a higher percentage of complaints that had to be escalated through to AFCA, which indicates that the complaints could not be resolved internally.

This is the bottom line about RAC

RAC home insurance comes with a slew of benefits along with its well-rounded policies. However, be sure to check out the exclusions to make sure you're covered for everything you need.

If you're not a WA resident, you'll have to look elsewhere. You can review other home insurance brands side-by-side to help you find the right one for you.

Frequently asked questions

• How do I make a claim with RAC?

  There are 2 main ways you can make a claim on your RAC home insurance policy: Online or over the phone. Here are some things you will need to start your claim:

  • Policy number
  • Incident details including what happened and when
  • Any supporting photos, quotes or receipts

• Does RAC home insurance cover flood?

  Yes, flood is automatically included as an insured event with RAC. However, any action of the sea including storm surge, high tide or tsunami is not covered.

• I'm an existing RAC member. Am I entitled to any discounts?

  Yes, RAC members can enjoy discounted home and contents insurance premiums. Bronze members save 5%, Silver members save 7.5%, and Gold and Gold Life members save 10%.

• When do I need to pay my premiums?

  You can pay your premium as an annual lump sum or in monthly instalments. However, be aware that cover costs slightly more when you pay in instalments.

Leave an RAC home insurance review

If you've held, or currently hold, an RAC home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if RAC is right for them. Some reviews are from a survey commissioned by Finder.