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RAC provides cover for your building and contents against fires, floods, storms, theft, malicious damage and several other defined events. Benefits include new for old replacement of lost, stolen or damaged items as well as cover for temporary accommodation costs, accidental glass breakage and electric motor burnout. You will also get cover for the demolition and removal of debris as well as $20 million of legal liability cover in the event of damage to other people or their property whilst on your property.
We don't currently have this brand on our panel. But don't fret! You can head to the RAC website or compare a bunch of other home insurance companies with finder.
Home and Contents Insurance. This covers your home and your belongings against events such as fire, flood, storm, theft, malicious damage. It also comes with new for old replacement, temporary accommodation and more.
Building Insurance. This policy covers the home itself including the garage, shed and fence. Some of the benefits include accidental glass breakage cover, demolition and removal of debris, temporary accommodation and more.
Contents Insurance. This covers your belongings only, which can include clothes, jewellery, furniture, carpets and other household appliances. You can get additional coverage if you want higher value items insured.
Renters Insurance. Renters insurance provides cover for fire and theft for a value of up to $25,000, belongings including the TV, games console, clothing, jewellery, trade tools and more. You can also get new for old replacement, fixtures and fittings which belong to you and more.
RAC also provides landlord insurance if you own and are looking to insure your property.
General exclusions
RAC will not pay your home insurance claim in the following situations:
You fail to provide reasonable protection for your building or contents.
You leave your building unoccupied for 60 consecutive days or more.
You carry out structural alterations or renovations that cost more than $50,000 without telling the insurer.
You illegally store flammable liquids or explosives at your site.
It is for storm damage, malicious damage, theft or any attempted theft which occurs during renovations.
It is due to the actions of the sea, including a storm surge, high tide or tsunami.
It is caused by erosion, subsidence or landslide.
It is caused by wear and tear, gradual deterioration or lack of maintenance.
It is the result of a structural, design, material or product defect.
It is for any pre-existing damage to your property.
It is caused by the lawful destruction or confiscation of your property.
It is caused by mildew, rust or rot.
It is caused by vermin or insects.
It is for the cost of cleaning up asbestos or removing asbestos.
It is for any loss, damage or liability which arises outside of Australia.
You fail to keep your building or contents in good condition, structurally sound and watertight.
Your building is used for an unlawful purpose.
Your building is used for a business, trade or profession that the insurer has not agreed to.
RAC home insurance excess
When you make a claim on your policy, you may need to pay an excess. There are several types of excesses that may apply:
Basic excess. You need to pay the basic excess when you make a claim on your policy. However, you can pay an additional premium if you would like to remove the building and/or contents excess from your policy. The following basic excesses apply:
Building claim: $200
Contents claim: $200
Personal valuables claim: $100
Accidental damage to contents claim: $350
Earthquake excess. You’ll need to pay an additional $500 excess for any earthquake claim.
Flood excess. A $200 excess is payable on flood claims.
Special excess. The insurer may impose an additional excess on your policy after assessing risk factors such as your building, your contents or your claims history.
Who can apply?
RAC home insurance is available to Australian residential properties only. There are no other special eligibility requirements that you need to meet, so compare RAC’s policies with cover from other insurers.
Making a claim with RAC
There are several ways you can make a claim on your RAC home and contents insurance policy:
By filling out an online form. You can claim online 24/7 by filling out a simple form. You’ll need to provide your policy details and the full details of the incident for which you are claiming. RAC will then get in touch to update you on the progress of your claim.
By using myRAC. You can claim through the myRAC member portal and receive a response within two hours. This makes it quick and easy to lodge simple windscreen and motor glass claims. You can also track the progress of your claim at any time.
Over the phone. You can contact RAC’s West Perth claims team on 13 17 03 to make a claim on weekdays from 7am to 8:30pm and on weekends from 8:30am to 5:00pm.
At a branch. You can also lodge a claim in person at RAC’s West Perth or Morley Service Centres.
Questions you might have about RAC
Yes, the following options can be included with your policy for an additional premium:
Specified contents cover
Personal valuables cover
Accidental damage cover
Yes, RAC members can enjoy discounted home and contents insurance premiums. Bronze members save 5%, Silver members save 7.5%, and Gold and Gold Life members save 10%.
Yes, you can save $70 if you buy a combined building and contents policy online or $35 on a standalone building or contents policy. This discount applies to the first year of insurance only.
A 28-day cooling-off period applies to RAC home and contents insurance. This allows you to cancel your cover within the first 28 days and receive a full refund.
You can track your claim by logging into the myRAC online member portal.
You can pay your premium as an annual lump sum or in monthly instalments. However, be aware that cover costs slightly more when you pay in instalments.
Alexandra Koster is Finder's publisher for car, home and pet insurance. She has a Tier 1 certification in General Insurance, as well as a Bachelor of Arts in Film and Cultural Studies from the University of Sydney. Her hobbies include reading Product Disclosure Statements and deciphering complicated insurance lingo to help people save on their insurance so that they can spend their money on better things – like dogs.
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