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Our Verdict
When you take out an RAC home insurance policy, you automatically become an RAC member and get access to extra benefits, from retail discounts to money off insurance.
It comes with lots of opportunities to save, from $70 online in your first year, 15% off when you combine your home and contents insurance, and up to 25% off your contents insurance when you install an RAC monitored alarm.
It's not for everyone – only WA residents can sign up.
Sorry! We currently don't have this brand on our panel. But don't fret, you can head to the RAC website or compare a bunch of other home insurance companies with Finder.
You can get 3 different policy types with RAC: building insurance, contents insurance, and a combined home and contents insurance policy. To add to that, RAC also offers landlord's insurance, fire and theft contents cover, and a standalone personal valuables policy.
Here are some main insured events that an RAC home insurance policy covers.
RAC home insurance is underwritten by RAC Insurance Pty Limited. It offers customers a choice of excess amounts and a variety of ways to save when purchasing more than one policy or becoming a member.
Policies come with a cooling-off period of 28 days, which is more generous than the industry standard of 21 days. This means if you want to cancel within the first 4 weeks of taking out a policy, your premium will be refunded provided you haven't made a claim.
Here's the rundown of an RAC home insurance policy
These are some of the standard features you can claim with RAC if an insured event causes damage or loss.
Re-coding or re-keying door and window locks
Demolition costs, removal of debris and professional advice on rebuilding
Spoilt food
Accidental glass breakage
Burnout of electric motors
Mortgage discharge assistance
Temporary accommodation
Storm damage to trees and shrubs
Optional add-ons
RAC home insurance offers a few optional extras so you can tailor your policy based on your needs. These do have an additional cost so make sure to review the Product Disclosure Statement (PDS) to learn what's covered.
Specified contents
Personal valuables
Accidental damage
Exclusions
All home insurance policies will have general exclusions. Here are a few scenarios where you won't be covered by RAC.
Action of the sea, storm surge, high tide or tsunami
Any pre-existing damage
Mildew, mould, rust, corrosion or rotting
Intentional acts by your family or an invited guest
Cleaning up asbestos or removing asbestos
Loss, damage or liability which arises outside of Australia
Terrorism
Birds, vermin or insects
Make sure you review RAC's Product Disclosure Statement for a detailed breakdown of exclusions. You can also head to general exclusions for more information.
Here's some information on RAC home insurance complaints
We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.
When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.
Here's an overview of how RAC (RAC Insurance Pty Limited) did:
RAC Insurance Pty Limited is considered a large firm that, compared to other firms of its size, had a relatively low number of complaints.
You can also see that RAC Insurance Pty Limited had a higher percentage of complaints that had to be escalated through to AFCA, which indicates that the complaints could not be resolved internally.
This is the bottom line about RAC
RAC home insurance comes with a slew of benefits along with its well-rounded policies. However, be sure to check out the exclusions to make sure you're covered for everything you need.
If you're not a WA resident, you'll have to look elsewhere. You can review other home insurance brands side-by-side to help you find the right one for you.
Frequently asked questions
There are 2 main ways you can make a claim on your RAC home insurance policy: Online or over the phone. Here are some things you will need to start your claim:
Policy number
Incident details including what happened and when
Any supporting photos, quotes or receipts
Yes, flood is automatically included as an insured event with RAC. However, any action of the sea including storm surge, high tide or tsunami is not covered.
Yes, RAC members can enjoy discounted home and contents insurance premiums. Bronze members save 5%, Silver members save 7.5%, and Gold and Gold Life members save 10%.
You can pay your premium as an annual lump sum or in monthly instalments. However, be aware that cover costs slightly more when you pay in instalments.
Leave an RAC home insurance review
If you've held, or currently hold, an RAC home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if RAC is right for them. Some reviews are from a survey commissioned by Finder.
Cristal Dyer is a travel writer at Finder. She has been writing about travel for over five years and has visited over 40 countries around the world. Cristal currently travels full-time, writing about her favourite cities and food finds, and she is always on the lookout for amazing flight deals to share.
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