Travel Cancellation Insurance
Worried you may need to cancel your trip? We've found out which travel cancellation insurance could help you out.
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Important:Travel insurance rules continue to change as a result of the coronavirus pandemic. We’re working hard to keep up and make sure our guides are up to date, however some information may not be accurate during the pandemic. It’s even more important to double-check all details that matter to you before taking out cover. Please know that some policies may not be available through Finder at this time. Here are some helpful tips:
- If you're buying a policy today, it's unlikely that you'll be covered for any coronavirus-related claims
- If your travel plans go against government advice, your policy will most likely be voided and you won't be covered
Cancellation cover protects you from the financial expenses of having to cancel a trip or cutting it short. Cover can be featured as a benefit in travel insurance or can be purchased as a standalone policy. It can also be featured as a benefit in a policy or purchased as a stand-alone insurance policy.
Having cancellation in your travel insurance means that you can claim money back up to a certain amount depending on the reason for the cancellation.
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Travel insurance cancellation cover options
You can get cancellation cover in a few different ways;
Handy if you're staying close by, spent a decent amount on your trip and aren't concerned about medical cover.
The easiest and safest option, especially if you've spent a lot on your trip.
Cancellation only option
Cancellation only cover is available if your trip is in Australia, New Zealand and the Pacific Islands, and there are only a handful of Finder partners who offer a policy with coverage like this. Depending on your policy, you can get cover for up to $10,000.
Cancellation only policies are a good idea if you've spent a lot on your trip. Consider all the things you pre-book; flights, accommodation, car hire, activities, etc. You risk losing all that money if you don't have cover and you need to cancel the trip because of something unexpected.
|Brand||Policy Name||Amount||Go to site|
|Domestic Cancellation||Chosen amount|
|Australian cancellation and baggage, Australian cancellation baggage and rental vehicle excess, New Zealand and Pacific Islands cancellation and baggage||$2,000|
Unlimited cancellation option
You'll find that most comprehensive policies will include unlimited cancellation cover or at least between $20,000 - $50,000. For peace of mind, it would be the easiest option to just choose a policy with unlimited cancellation, however you could think about the value of your trip and if you've actually spent more than $20,000 in the first place. If you haven't, you could be paying for a benefit that you don't actually need.
For peace of mind, these are our partnered brands that offer unlimited cancellation cover.
|Brand||Policy Name||Amount||Get to site|
|Comprehensive, domestic, frequent traveller and already overseas||Unlimited|
|Gold plus cover||Unlimited|
|Ultimate and domestic||Unlimited|
|Comprehensive and domestic||Unlimited|
|Comprehensive and annual multi-trip||Unlimited|
|Comprehensive, snow sports plus, domestic plus, frequent traveller saver||Unlimited|
|International comprehensive and domestic||Unlimited||Go to site|
|International comprehensive and annual multi-trip||Unlimited|
|Comprehensive, frequent traveller and australia only||Unlimited|
|International, frequent traveller, domestic and domestic frequent traveller||Unlimited|
|The works and annual multi-trip||Unlimited|
|International travel plan and annual multi-trip||Unlimited|
|Comprehensive and inbound travel||Unlimited|
|Plan C and Plan D||Unlimited|
Chosen cancellation option
If you value flexibility and want to get the most out of your benefits, this option could be suitable for you. These policies either exclude cancellation cover or provide minimal cover in the base policy. At time of purchase, you then have the option to choose what level of cancellation cover is best for your trip, and you pay for that amount. This means, if you don't need much cancellation cover, you won't have to pay for it.
We did the research and found these Finder partners who offer policies that allow you to choose your level of cancellation cover.
|Brand||Policy Name||Amount||Get to site|
|International comprehensive||Chosen cover|
|Comprehensive, Domestic cancellation, Inbound||Chosen cover|
|Comprehensive, multi-trip and domestic||Chosen cover|
|Comprehensive and essentials||Chosen cover|
|Comprehensive and essentials||Chosen cover|
*Table was last updated in September 2019
What's covered by cancellation travel insurance
Here are some examples of pre-paid travel expenses you can claim back on cancellation cover:
- Cancellation fees charged by airlines, hotels, tour operators, rental car companies and more
- Non-refundable deposits for pre-booked flights, accommodation, tours and more
- Travel agent cancellation fees
- Lost frequent flyer points that cannot be recovered
- Additional travel expenses if you need to return home early from your trip
- Tuition fees if you had paid for a course or training at your travel destination
How to find the best travel cancellation insurance for you
The best policy for one person might not be the best policy for another, so your ideal policy really just comes down to your specific requirements. Here are some tips on how to settle on the right policy:
- Determine your needs and budget. You can find policies with unlimited cancellation cover and policies with only a couple thousand in cancellation cover. Weigh up how much you are spending on your trip with the likelihood you will have to cancel and how much it would hurt to lose that money if you did cancel. This will help you decide how much cancellation cover to get.
- Look at what is covered. Check the policy documents of a few policies to find out what exactly they'll accept for a cancellation claim. For example, some insurers will cover you if you cancel because your first cousin or aunt passes away. Others limit it to immediate family.
- Look at what's not covered. Read through the exclusions of a few policies to see if there are any that concern you. For example, some policies won't cover you if you have to cancel because you were injured skiing if you haven't purchased their optional ski cover as well. Having ski cover wouldn't make sense if you were going to the tropics, so you'd have to watch yourself on the slopes prior to departing.
When looking for cancellation cover, enter your trip details into our search engine. You can then select "Cancellation fees" on the sidebar or have a look at the second column in the table to show specific amounts.
What are some reasons you could be covered by cancellation cover?
Some insurers come right out and tell you what they'll cover, while others only tell you what they won't cover (these are called exclusions and we'll touch on them later). At any rate, what the covered events all have in common are that they are unexpected and outside of your control.
Below are some situations that are commonly recognised as qualifying for cover, as long as there's no way you could have seen them coming (ie, unexpected). Just make sure you check your insurer's policy documents because not every insurer treats these situations exactly the same.
- Cancellation due to a close relative's illness or death. This usually applies to immediate family members (including step-family) and extends to include grandparents, grandkids, in-laws, fiancés, de facto partners and official guardians. Some policies will also include first cousins, aunts, uncles, nieces and nephews and even business partners. However, if one of them had a serious illness before you bought the policy, you probably won't be covered.
- You die or suffer a serious illness or injury. Similar to above. If you come down with pneumonia, break your ankle or suffer some other serious illness or injury, you will be covered as long as it's not caused by a pre-existing condition or you weren't acting recklessly when it happened. If you die, the funds will be paid to your estate.
- A natural disaster batters your destination. This means an extreme event like an earthquake, hurricane, blizzard or tornado makes it unsafe to travel to your destination. Your insurer may want to see evidence of an official government declaration, such as a state of emergency or an official travel warning. You might not be covered if the natural disaster was already a known event (i.e. already reported by the government or media).
- A course you were to attend got cancelled. You're only eligible to claim for this under trip cancellation if the cancelled course was the sole purpose of your trip. If that's the case, you can be reimbursed for the cost of the course, plus all of the travel and accommodation costs.
- You become pregnant. This only applies if you become pregnant after you took out the policy and you've progressed in your pregnancy beyond a certain point by the time you were supposed to depart (for example, you are 32 weeks pregnant when you were supposed to leave), or if you experience pregnancy complications.
Does travel insurance cover flights?
For the most part, yes, but it does depend on the reason for the cancellation. Here are a few examples;
- If a medical practitioner says you are unfit to fly. You will need written documentation.
- If there is a death in the family and you need to cancel your trip.
- If an airline cancels your flight due to bad weather, travel insurance can cover you to change to more.
- suitable flights or pay for your additional accommodation.
- If you cancel because you've changed your mind or have made an error with your booking.
- If you cancel because you have not met visa or entry requirements.
- If you cancel because you missed your flight because you were late.
- If your flight is cancelled due to mechanical issues (reimbursement/other options should be provided by the airline).
- If your flight is delayed you may be able to claim some benefits such as extra accommodation and meals but this is not under the cancellation benefit.
- If you miss your connecting flight, and it's not your fault, the airline should help you out or you might be able to claim through additional expenses.
When booking a trip, your flight is usually the first big payment you have to make. That's why it's a good idea to buy travel insurance when you buy your flight to cover you for unexpected cancellations.
Looking for other insurance options?
Find out how to protect your finances during the global coronavirus pandemic with insurance.
Does travel insurance cover hotel cancellation?
- If there are unforeseen circumstances like illness or a death in the family that makes you cancel your trip. You should be able to claim back even non-refundable accommodation.
- If you have made a hotel booking under the wrong name or dates.
- If you change your mind.
- If you add a Snow Cover to your insurance, some companies will cover the expenses of going to another ski resort if yours is closed due to bad weather.
What's not covered by travel cancellation insurance?
Just because your travel insurance policy includes cancellation cover, don't assume that you will be covered if you cancel your trip for any reason (unless you bought that policy). As we touched on above, travel insurers only cover you when you need to cancel or cut your trip short due to situations that are unexpected and outside your control. That means no cover will be provided if:
- You change your mind. You can't cancel your trip 'just because' and expect to get reimbursed. Changing your mind is neither unexpected nor outside of your control.
- You need to cancel because your visa is denied or you have passport issues. It's up to you to make sure you have permission to enter the country you are visiting. Your insurer won't pay for your cancelled trip if you've made the assumption that your visa would be granted or that your passport would arrive on time.
- Your best friend dies. Most policies clearly state that you can only claim for cancellation if it is a relative who dies, and they will make it clear in the fine print what they mean by relative.
- You get reimbursed by the provider. You can't double up if you're eligible for a refund through your trip provider like your hotel. Your insurance will only pay for prepaid expenses you can't get back any other way.
- You travel against your doctor's advice. If you're advised by a medical practitioner not to go on your journey but you travel anyway, your policy won't provide any cover. Travelling against medical advice is a key exclusion on all policies; however, if you cancel your trip because your doctor says you're unfit to travel, you'll be covered for cancellation fees and lost deposits.
- Your tour is under-booked. If you've pre-booked a tour on your holiday and then it's cancelled due to under-booking, your policy won't provide any cover. It will be up to the tour provider to either reschedule your trip or provide a refund.
- You purchase after something happens or there's been a warning. Your insurer won't cover you if you bought your insurance after there had been reports of an approaching hurricane, social unrest or whatever it is you are trying to claim for.
Tips on getting your travel insurance cancellation claim paid
If you're making a travel insurance claim for cancellation, there are a few simple things you can do to improve the chances of your claim being paid:
- Get proof of the reason for cancellation. If you need to cancel your trip due to a covered event, make sure you can provide evidence that the event actually happened. For example, you may need a letter from your doctor explaining why you were unfit to travel.
- Get proof of the expenses you're claiming for. If you want paid for unused travel expenses, you'll have to show that you actually paid for them and aren't eligible for a refund. Save all your receipts and itemised bills; collect documentation outlining your cancellation fees and penalties; and get letters from tour operators and travel agents detailing any non-refundable deposits.
- Read the fine print. As we've touched on above, travel insurance doesn't cover you if you cancel your trip for just any reason. Exclusions, terms and conditions apply, so familiarise yourself with them before you cancel your trip.
- Buy travel insurance ASAP. Travel insurance can provide cancellation cover from the moment you purchase a policy, so don't delay buying it. If an unexpected event occurs before you purchase the insurance, you won't be covered if that event forces you to cancel your trip.
When should you buy travel cancellation insurance for your trip?
You should buy travel insurance as soon as possible after booking your trip because the whole purpose of travel cancellation cover is to cover you for events that happen before your trip. If you wait until the date of the trip to buy insurance, you're basically wasting your trip cancellation cover.
Some other questions you may have
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