Travel Cancellation Insurance

Recoup lost costs from unused flights, pre-paid accommodation and other non-refundable expenses when you have travel cancellation insurance.

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Travel insurance rules continue to change as a result of the pandemic. Some information may not be accurate at this time. It’s even more important to double-check all details that matter to you before taking out cover. Please note:
    • Some policies may not be available through Finder at this time
    • It’s unlikely that your policy will cover expenses from border closures

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    What is travel cancellation insurance?

    If you have to cancel your trip for a reason outside of your control, travel cancellation insurance will make sure you don't lose out on any non-refundable expenses that you've already paid for. It can help cover the cost of pre-paid accommodation, travel and any deposits that you've already put down.

    Choose from 3 travel insurance cancellation cover options

    You can get cancellation cover in a few different ways:

    • Cancellation only option. Handy if you're staying close by, spent a decent amount on your trip and aren't concerned about the medical cover.
    • Unlimited cancellation option. The easiest and safest option, especially if you've spent a lot on your trip.
    • Chosen cancellation option. A clever way to maximise other benefits if you don't need that much cancellation. Only pay for the cancellation cover that you need.

    Cancellation only option Sydney, Australia

    Cancellation only cover is usually only available if your trip is in Australia, New Zealand and the Pacific Islands. There are only a handful of Finder partners who offer a policy with coverage like this. Depending on your policy, you can get cover for up to $10,000.

    Good to know. Cancellation only policies are a good idea if you've spent a lot on your trip. Consider all the things you pre-book; flights, accommodation, car hire, activities, etc. You risk losing all that money if you don't have cover and you need to cancel the trip because of something unexpected.

    BrandPolicy NameAmountGo to site
    Picture not described


    Domestic CancellationChosen amountGet quote
    Qantas Icon


    Australian cancellation and baggage, Australian cancellation baggage and rental vehicle excess, New Zealand and Pacific Islands cancellation and baggage$2,000
    RACV Logo


    Domestic Cancellation$1,000

    *Table was last updated in September 2019

    Unlimited cancellation option

    You'll find that most comprehensive travel insurance policies will include unlimited cancellation cover or at least between $20,000 and $50,000 per trip. For peace of mind, it would be the easiest option to just choose a policy with unlimited cancellation. However, you could think about the value of your trip and if you've actually spent more than $20,000 in the first place. If you haven't, you could be paying for a benefit that you don't actually need.

    For peace of mind, it's usually easiest to choose a policy with unlimited cancellation. However, you might want to think about the value of your trip and if you've actually spent more than $20,000 in the first place. If you haven't, you could be paying for a benefit that you don't actually need.

    These are our partnered brands that offer unlimited cancellation cover.

    BrandPolicy NameAmountGet to site


    Comprehensive, domestic, frequent traveller and already overseasUnlimited
    All Clear Logo

    All Clear

    Gold plus coverUnlimited
    AMEX Travel Insurance

    American Express

    Ultimate and domesticUnlimited
    Boomers Logo


    Comprehensive and domesticUnlimited
    Budget Direct Travel Insurance

    Budget Direct

    Comprehensive and annual multi-tripUnlimited
    Fast Cover


    Comprehensive, snow sports plus, domestic plus, frequent traveller saverUnlimited


    GoldUnlimitedGet quote
    Medibank Travel Insurance


    International comprehensive and domesticUnlimitedGo to site
    Qantas Icon


    International comprehensive and annual multi-tripUnlimited
    Picture not described

    Simply Travel

    Comprehensive, frequent traveller and australia onlyUnlimited


    International, frequent traveller, domestic and domestic frequent travellerUnlimited
    Picture not described


    The works and annual multi-tripUnlimited

    Travel Insurance Saver

    International travel plan and annual multi-tripUnlimited
    Picture not described

    Travel with Kit

    Comprehensive and inbound travelUnlimited
    world2care cover


    Zoom logozoom logo


    Plan C and Plan DUnlimited

    *Table was last updated in September 2019

    Chosen cancellation option

    If you value flexibility and want to get the most out of your benefits, this option could be suitable for you. These policies either exclude cancellation cover or provide minimal cover in the base policy. At time of purchase, you then have the option to choose what level of cancellation cover is best for your trip, and you pay for that amount. This means, if you don't need much cancellation cover, you won't have to pay for it.

    We did the research and found these Finder partners who offer policies that allow you to choose your level of cancellation cover.

    BrandPolicy NameAmountGet to site
    Picture not described

    Australia Post

    International comprehensiveChosen cover
    Picture not described


    Comprehensive, Domestic cancellation, InboundChosen coverGet quote
    Online Travel Insurance

    Online Travel Insurance

    Comprehensive, multi-trip and domesticChosen cover
    Virgin Money

    Virgin Money

    Comprehensive and essentialsChosen cover
    worldcare travel insurance logo


    Comprehensive and essentialsChosen cover

    *Table was last updated in September 2019

    What is covered by cancellation travel insurance?

    Here are some examples of pre-paid travel expenses you can claim back on cancellation cover:

    • Cancellation fees charged by airlines, hotels, tour operators, rental car companies and more
    • Non-refundable deposits for pre-booked flights, accommodation, tours and more
    • Travel agent cancellation fees
    • Lost frequent flyer points that cannot be recovered (find a credit card offering frequent flyer points)
    • Additional travel expenses if you need to return home early from your trip
    • Tuition fees if you had paid for a course or training at your travel destination

    How to find the best travel cancellation insurance for you

    The best policy for one person might not be the best policy for another, so your ideal policy comes down to your specific requirements. Here are some tips on how to settle on the right policy:

    • Determine your needs and budget. Weigh up how much you are spending on your trip with the likelihood you will have to cancel and how much it would hurt to lose that money if you did cancel. This will help you decide how much cancellation cover to get.
    • Look at what is covered. Check the fine print of a few policies to find out what exactly they'll accept for a cancellation claim. For example, some insurers will cover you if you cancel because your first cousin or aunt passes away. Others limit it to immediate family only.
    • Look at what's not covered. It's important to know exactly what your policy won't cover you for. For example, some policies won't cover you if you have to cancel because you were injured skiing if you haven't purchased their optional ski cover as well.

    When you're looking for cancellation cover, enter your trip details into our search engine. You can then select "Cancellation fees" on the sidebar or have a look at the second column in the table to find out the details.

    Find a policy with Cancellation Cover

    What are some reasons you could be covered by cancellation cover?

    Some insurers are clear about what they'll cover, while others only tell you what they won't cover (these are called exclusions and we'll touch on them later).

    Below are some situations that are commonly recognised as qualifying for cover. Just make sure you check your insurer's policy documents because not every insurer treats these situations exactly the same.

    • Cancellation due to a close relative's illness or death. This usually applies to immediate family members (including step-family) and extends to include grandparents, grandkids, in-laws, fiancés, de facto partners and official guardians. Some policies will also include first cousins, aunts, uncles, nieces and nephews and even business partners. However, if one of them had a serious illness before you bought the policy, you probably won't be covered.
    • You die or suffer a serious illness or injury. If you come down with pneumonia, break your ankle or suffer some other serious illness or injury, you will be covered as long as it's not caused by a pre-existing condition or you weren't acting recklessly when it happened. If you die, the funds will be paid to your estate.
    • A natural disaster occurs in your destination. This means an extreme event like an earthquake, hurricane, blizzard or tornado makes it unsafe to travel to your destination. Your insurer may want to see evidence of an official government declaration, such as a state of emergency or an official travel warning. You might not be covered if the natural disaster was already a known event (i.e. already reported by the government or media).
    • A course you were travelling to attend got cancelled. You're only eligible to claim for this under trip cancellation if the cancelled course was the sole purpose of your trip. If that's the case, you can be reimbursed for the cost of the course, plus all of the travel and accommodation costs.
    • You become pregnant. This only applies if you become pregnant after you took out the policy and you've progressed in your pregnancy beyond a certain point by the time you were supposed to depart (for example, you are 32 weeks pregnant when you were supposed to leave), or if you experience pregnancy complications.
    Woman with a yellow suitcase

    Does travel insurance cover flights?

    For the most part, yes, but it does depend on the reason for the cancellation. Here are a few examples;

      • If a medical practitioner says you are unfit to fly. You will need written documentation.
      • If there is a death in the family and you need to cancel your trip.
      • If an airline cancels your flight due to bad weather, travel insurance can cover you to change to more suitable flights or pay for your additional accommodation.
    • If you cancel because you've changed your mind or have made an error with your booking.
    • If you cancel because you have not met visa or entry requirements.
    • If you cancel because you missed your flight because you were late.
    • If your flight is cancelled due to mechanical issues (reimbursement/other options should be provided by the airline).
    • If your flight is delayed you may be able to claim some benefits such as extra accommodation and meals but this is not under the cancellation benefit.
    • If you miss your connecting flight, and it's not your fault, the airline should help you out or you might be able to claim through additional expenses.

    Good to know. When you're booking a trip, your flight is usually the first big payment you have to make. That's why it's a good idea to buy travel insurance when you buy your flight to cover you for unexpected cancellations.

    Looking for other insurance options?

    Find out how to protect your finances during the global coronavirus pandemic with insurance.

    Does travel insurance cover hotel cancellation?

    Similarly to flights, there are some circumstances when you can claim hotel cancellation under your travel insurance. Here are some examples;

    • If there are unforeseen circumstances like illness or a death in the family that makes you cancel your trip. You should be able to claim back even non-refundable accommodation.
    • If you have made a hotel booking under the wrong name or dates.
    • If you change your mind.
    • If you add a Snow Cover to your insurance, some companies will cover the expenses of going to another ski resort if yours is closed due to bad weather.

    What isn't covered by travel cancellation insurance?

    As we touched on above, travel insurers only cover you when you need to cancel or cut your trip short due to situations that are unexpected and outside your control. That means no cover will be provided if:

    • You change your mind. You can't cancel your trip 'just because' and expect to get reimbursed.
    • You need to cancel because your visa is denied or you have passport issues. It's up to you to make sure you have permission to enter the country you are visiting. Your insurer won't pay for your cancelled trip if you've made the assumption that your visa would be granted or that your passport would arrive on time.
    • Your best friend dies. Most policies clearly state that you can only claim for cancellation if it is a relative who dies, and they will make it clear in the fine print what they mean by relative.
    • You get reimbursed by the provider. You can't double up if you're eligible for a refund through your trip provider like your hotel. Your insurance will only pay for prepaid expenses you can't get back any other way.
    • You travel against your doctor's advice. Travelling against medical advice is a key exclusion on all policies; however, if you cancel your trip because your doctor says you're unfit to travel, you'll be covered for cancellation fees and lost deposits.
    • Your tour is under-booked. If you've pre-booked a tour on your holiday and then it's cancelled due to under-booking, your policy won't provide any cover. It will be up to the tour provider to either reschedule your trip or provide a refund.
    • You purchase after something happens or there's been a warning. Your insurer won't cover you if you bought your insurance after there had been reports of an approaching hurricane, social unrest or whatever it is you are trying to claim for.

    4 tips to get your travel insurance cancellation claim paid

    If you're making a travel insurance claim for cancellation, there are a few simple things you can do to improve the chances of your claim being paid:

    1. Get proof of the reason for the cancellation. If you need to cancel your trip due to a covered event, make sure you can provide evidence that the event actually happened. For example, you may need a letter from your doctor explaining why you were unfit to travel.
    2. Get proof of the expenses you're claiming for. If you want to get reimbursed for unused travel expenses, you'll have to show that you actually paid for them and aren't eligible for a refund. Save all your receipts and itemised bills; collect documentation outlining your cancellation fees and penalties; and get letters from tour operators and travel agents detailing any non-refundable deposits.
    3. Read the fine print. As we've touched on above, travel insurance doesn't cover you if you cancel your trip for just any reason. Exclusions, terms and conditions apply, so familiarise yourself with them before you cancel your trip.
    4. Buy travel insurance as soon as possible. Travel insurance can provide cancellation cover from the moment you purchase a policy, so don't delay buying it. If an unexpected event occurs before you purchase the insurance, you won't be covered if that event forces you to cancel your trip.

    When should I buy travel cancellation insurance for my trip?

    You should buy travel insurance as soon as possible after booking your trip as it will cover you for events that happen before your trip. If you wait until the date of the trip to buy insurance, your travel cancellation insurance isn't really serving its purpose.

    Frequently asked questions

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    26 Responses

      Default Gravatar
      DianeAugust 21, 2019

      I have booked a flight for next April 2020 for an overseas holiday. Am l able to get insurance if l have to cancel the flight due to work not giving me holidays at this time?

        Avatarfinder Customer Care
        JessicaAugust 21, 2019Staff

        Hi Diane,

        Thanks for getting in touch with us at Finder.

        Unfortunately, most insurers won’t consider this a reason outside of your control. Examples of this would be if there was a death in the family or an unexpected natural disaster.

        You might be eligible for a cancel-for-any-reason cover, but this is only available through certain travel agencies and brokers.

        I hope this helps, and good luck with getting your leave approved!

        Kind regards,

      Default Gravatar
      hughMarch 27, 2019

      I am holding travel insurance which only covers the cruise component of a subsequently extended trip that follows the cruise. I will commence the cruise in less than three weeks and I am outside the refund window. The included medical conditions are quite limited. Do insurers decline to insure on declared non included conditions and refund the premium?
      If I take out an alternate policy for the whole trip with another insurer will I have a problem when it comes to claiming? Do I have to deactivate the unused policy? I do not favour extending my existing policy.

        Avatarfinder Customer Care
        JohnMarch 28, 2019Staff

        Hi Hugh,

        Thank you for reaching out to Finder.

        For your first question, (Do insurers decline to insure on declared non included conditions and refund the premium?) it really depends on the conditions as to why the insurer would decline the claim. You may need to contact your insurer directly to check if this is within the policy you signed up for or not. For your second question, (If I take out an alternate policy for the whole trip with another insurer will I have a problem when it comes to claiming? Do I have to deactivate the unused policy? I do not favor extending my existing policy.). Doubling up and having two insurance policies is actually more common than you might think. … However, many insurance policies renew automatically, and if you don’t cancel your original policy before taking out new cover then it’s possible you could pay twice for the same thing.

        Hope this helps!


      Default Gravatar
      MargoOctober 21, 2018

      We would like to book our own non refundable flights from Sydney to Perth. Stay a few days at a motel that we book. Fly to Broome. Book a 4 day cruise around WA. Flight back to Perth/Sydney. Can we get cover for all these portions if we need to cancel for something unseen such as broken leg?

        Avatarfinder Customer Care
        JeniOctober 29, 2018Staff

        Hi Margo,

        Thank you for getting in touch with finder.

        Yes, non-refundable deposits for pre-booked flights and accommodation are examples of pre-paid travel expenses you can be reimbursed for under trip cancellation cover. Unexpected events which are outside of your control like serious injury, you probably be covered. Some insurers come right out and tell you what they’ll cover, while others only tell you what they won’t cover – these are called exclusions.

        I hope this helps.

        Please feel free to reach out to us if you have any other enquiries.

        Thank you and have a wonderful day!


      Default Gravatar
      KatOctober 15, 2018

      I am planning a 12 week trip for 2019 and have just been advised I may be called up for jury service until Oct 2019. Which policies cover jury service?

        Default Gravatar
        NikkiOctober 15, 2018

        Hi Kat,

        Thanks for your inquiry and for visiting finder.

        When you’re called up for jury duty or to serve as a witness in court, this is recognized as qualifying for cover, as long as there’s no way you could have seen them coming (ie, unexpected).

        Just make sure you check your insurer’s policy documents because not every insurer treats these situations exactly the same. You will need to provide evidence of this.

        To know which insurance provider’s cover jury duty, you may use the table above. Simply enter the information needed on the fields and click GET QUOTE NOW. This will show the list of providers.

        As a friendly reminder, carefully review the Product Disclosure Statement of the product before applying. You may also contact the insurance provider should you have any questions about their policy.

        Hope this was helpful. Don’t hesitate to message us back if you have more questions.


      Default Gravatar
      MaggieSeptember 20, 2018

      My husband is in aged care suffering from dementia. He is physically well, apart from an inability to walk, which has him confined to a wheelchair.
      Would I be covered if say, he had a fall which caused severe injury or worse?
      He is a fall risk.

        Avatarfinder Customer Care
        JeniSeptember 20, 2018Staff

        Hi Maggie,

        Thank you for getting in touch with Finder.

        According to our review on travel insurance exclusions, the family emergency portion of your policy reimburses you for expenses incurred by you if a relative dies unexpectedly during your journey or becomes hospitalised due to illness or injury like if your husband had a fall and caused severe injury. Common exclusions include the following:

        • No cover if you had prior knowledge that such an incident would occur.
        • No cover if the illness, injury or death was the result of a pre-existing medical condition.
        • No cover if you are able to seek compensation from any other source.
        • No cover if the claim arises as a result of you or your travelling companion changing travel plans.

        I suggest that you double check this situation with your chosen insurer.

        I hope this helps.

        Please feel free to reach out to us if you have any other enquiries.

        Thank you and have a wonderful day!


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