Webjet Travel Insurance
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Webjet Travel Insurance

Webjet Travel Insurance offers competitive limits on trip cancellation costs and overseas medical expenses along with a low standard excess payment.

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Pros

  • We compared a slew of travel insurance providers and Webjet was one of 26 providers to offer some sort of cover for COVID-19. This includes situations where you, or your travel companion, test positive for coronavirus and have to cancel your trip as a result.
  • Webjet Travel Insurance offers a generous 21-day cooling-off period, nearly a week longer than the industry standard of 14 days. This is a huge plus if you're not quite sure about its cover but are keen to start your policy straight away.

Cons

  • Webjet's rate of up to $2,500,000 for personal liability cover isn't market leading - brands such as Medibank and Fast Cover offer double that amount.
Webjet travel insurance is not currently available via Finder. You can head to the Webjet website or compare alternative options available below.

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Summary of Webjet's Travel Safe Plus International policy

Overseas Medical and Hospital ExpensesUnlimited
Cancellation and Amendment FeesCover chosen
Luggage and Personal Effects$15,000
Maximum Age Limit99

Table updated October 2022

How does Webjet Travel Insurance cover COVID-19

Webjet joins the ranks of a growing list of insurers that offer some cover for COVID-19. The key benefits covered are:

  • Overseas medical and dental expenses
  • Additional accommodation and transport expenses
  • Amendment or cancellation costs

There are some scenarios that are not covered and you should review the Webjet Travel Insurance product disclosure statement (PDS) before deciding on whether this cover meets your needs. Exclusions to be aware of include claims related to:

  • Government travel bans and "do not travel" warnings.
  • Mandatory quarantine or self-isolation requirements related to cross area, border, region or territory travel
  • Travel delays, missed connections or special events arising from a multi-night cruise being affected by COVID-19

In addition to a standard excess that applies to your policy, Webjet also has a special excess for COVID-19 claims. The excess varies from $150 to $500 depending on the type of policy you choose.

What this means is that if you have, for example, a $250 standard excess and claim for cancellation costs because you're diagnosed with COVID-19, Webjet would deduct an excess of $750 in total from your claim ($250 standard excess + $500 special excess).

If Webjet's COVID-19 cover isn't quite hitting the mark, we've compared all the providers that offer cover for COVID-19 here.

What policies does Webjet offer?

Webjet has five different plans available: Travel Safe International, Travel Safe Plus International, Domestic, Domestic Cancellation and Inbound. If you're planning more than one trip for the year, Webjet offers an annual multi-trip option for some of its plans.

Passport

Travel Safe International

Travel plane luggage passport

Travel Safe Plus International

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Domestic

Map

Domestic Cancellation

Inbound

Inbound

Hiking

Annual Multi-trip

Webjet travel insurance is administered by Cover-More Insurance Services Pty Ltd and issued by Zurich Australian Insurance Limited.

The cooling-off period is 21 days which means if you cancel your policy within this period, Webjet will refund your premium in full provided you haven't started your trip or intend to make a claim. You also have your choice of standard excess that applies when claiming for an insured event. An excess is an amount you need to pay when you make a claim, and you can lower the cost of your policy by selecting a higher excess.

Here's a breakdown of Webjet travel insurance features

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Standard features

These are some of the features that Webjet will cover you for if something goes wrong on or before your trip. Some of these inclusions only apply to certain levels of cover (e.g. Travel Safe Plus vs a domestic policy).

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Optional add-on

If you're looking for a bit more flexibility, Webjet offers a range of add-on options. These will help you create a travel insurance policy that meets your needs and gives you peace of mind.

  • Adventure activities. Cover for riskier activities, including outdoor rock climbing, skydiving, and trekking more challenging routes.
  • Cruise cover. Extend your cover to also include any claims related to cruise travel, including onboard and ship to shore medical expenses, cabin confinement and missed shore excursions.
  • Increase luggage item limits. Travelling with high-value items? You can increase the individual item limits so you can claim the full value if one of your expensive items is lost, damaged or stolen.
  • Motorcycle/moped riding. Cover if you're riding a motorcycle - including injuries as a rider or pillion, and any damages you might cause.
  • Snow sports. Cover for skiing, snowboarding and snowmobiling - including injuries on the slopes, stolen equipment, and lost lift passes.

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Exclusions

All travel insurers have some exclusions – and they're usually pretty similar – but it's still important to read your PDS carefully. Here are a few key things Webjet won't cover you for:

  • Any claims that were due to recklessness or an unlawful act committed by you
  • Self harm, suicide, or drug and alcohol abuse
  • Body modification, including tattoos and piercings
  • A pre-existing medical condition not approved by Webjet
  • Claims related to war, rebellion or revolution
  • Pregnancy after the start of the 24th week
  • Riding a motorbike or scooter without a helmet or suitable licence
  • Elective medical or dental treatment
  • If you're travelling against the advice of a medical professional
  • Hunting, running with the bulls or trekking greater than 6,000 metres above sea level

Make sure you review Webjet's PDS for a detailed breakdown of what isn't covered, found under its list of general exclusions.

How to make a Webjet Travel Insurance claim

You can submit your claim by downloading a claim form online and posting it to:

Cover-More Travel Insurance
Claims Department
Private Bag 913, North Sydney NSW 2059 Australia

Alternatively, you can submit a claim online by following these steps:

  1. Head to https://claims.covermore.com.au/default
  2. Enter your full name and policy number to log in
  3. Describe the incident and provide expenses
  4. Upload supporting documents relevant to your claim
  5. Submit, and you should hear back within 10 business days

Here's the bottom line about Webjet Travel Insurance

Webjet is a one-stop shop for travel where you can do everything from booking flights and accommodation to arranging car hire and travel insurance. That convenience extends into Webjet's straightforward policy offering and flexibility to choose your excess, cancellation coverand optional add-ons.

Where Webjet falls short is with the limited cover for pregnant travellers and lower than average limits for personal liability cover. If these are important to you, you'll want to run through the fine print to make sure you'll have enough cover when you need it the most.

If you're still not sure about Webjet, you can compare other travel insurance companies here.

Frequently asked questions

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12 Responses

    Default Gravatar
    Rx8b2May 20, 2018

    Hi.
    Is Webjet travel insurance any good if you’re skiing in America?
    Thanks!

      AvatarFinder
      JeniMay 21, 2018Finder

      Hi Rx8b2,

      Thank you for getting in touch with Finder.

      Webjet offers snow sports cover which includes injuries on the slopes, stolen equipment, and lost lift passes. While we are unable to tell if Webjet is the best ski travel insurance provider in the market, we can help you find the best ski travel insurance using our online tool and some things to keep a close eye on when purchasing a policy.

      • Pay close attention to how the insurer reimburses you for damaged snow equipment, lost lift passes, rental excesses, resort closures, trip cancellations, and injuries.
      • Check for exclusions that might impact your trip. For example, some insurers won’t cover injuries that happen while off-piste skiing, unless you’re with an instructor.
      • Most policies have a maximum limit that you can claim for any one item. If you’ve got the top-of-the-range gear, you might have to let your insurer know.
      • You shouldn’t buy a policy based solely on price, but we know it’s an important deciding factor. Keep an eye on the cost to make sure you’re getting value for money.

      To compare your options, please enter your travel details on our travel insurance quotes form and press “Get my quote”. You should be able to compare quotes from different insurers. When you are ready, you may then click on the “Go to site” button and you will be redirected to the insurer’s website where you can proceed with the application or get in touch with their representatives for further inquiries you may have.

      If you prefer to purchase Ski travel insurance from Webjet, you may directly reach out to them using their contact details above.

      As a gentle reminder, before purchasing please ensure you review the relevant Product Disclosure Statements/Terms and Conditions.

      I hope this helps.

      Have a great day!

      Cheers,
      Jeni

    Default Gravatar
    russJune 26, 2017

    Hi Guys
    please advise if this travel insurance covers car rental excess for example CDW when travelling in the USA.
    thanks
    Russ

      Default Gravatar
      DanielleJune 27, 2017

      Hi Russ,

      Thank you for contacting finder.com. We are a comparison website and general information service, we’re more than happy to offer general advice.

      Webjet Travel insurance does cover rental vehicle excess – up to $3000. You may refer to Webjet’s website directly for additional information or to speak with one of their customer service representatives.

      I hope this helps.

      Cheers,
      Danielle

    Default Gravatar
    BrentFebruary 14, 2017

    how can i change a policy ? Brent

      AvatarFinder
      ZubairFebruary 14, 2017Finder

      Hi Brent,

      Thanks for getting in touch. You will need to contact Webjet directly about any changes you want to make to your policy.

      Cheers,
      Zubair

    Default Gravatar
    BrianNovember 9, 2015

    What about pre existing conditions.?

      Default Gravatar
      judyFebruary 27, 2017

      Does this cover cruise ships sailing to New Zealand and USA for 70 and 77 years old?

      AvatarFinder
      ZubairFebruary 28, 2017Finder

      Hi Judy,

      Thank you for your question.

      Webjet Travel Insurance does provide cover for sailing from 11 to 15 nautical miles off any land mass under adventure pack they do provide cruise cover under cruise pack. Webjet Travel Insurance has different age limits for different plans, comprehensive and domestic plans are available for all ages. Essentials, basic and multi-trip plans have age limit of maximum 74 years old.

      It’s a good idea contact Webjet directly to verify if they can cover you for sailing as well cruise to your trip destinations.

      Please make sure though to read the eligibility criteria, features and details of the policy, as well as the relevant Product Disclosure Statement PDS/T&C’s of the policy before making a decision and consider whether the product is right for you.

      Cheers,
      Zubair

      AvatarFinder
      RichardNovember 9, 2015Finder

      Hi Brian,

      Thanks for your question. finder.com.au is a comparison service and not an insurer. Webjet Travel Insurance provide cover for 43 pre-existing conditions under its standard medical cover.

      I hope this was helpful,
      Richard

    Default Gravatar
    valOctober 10, 2014

    i completed travel ins. with you 2-3 days ago. do i get some confirmation or policy details together with a @ $50 voucher?

      AvatarFinder
      RichardOctober 10, 2014Finder

      Hi Val,

      Thanks for your question. You may want to contact Webjet directly to get confirmation or policy details for this.

      I hope this was helpful,
      Richard

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