We compared a slew of travel insurance providers and Webjet was one of 26 providers to offer some sort of cover for COVID-19. This includes situations where you, or your travel companion, test positive for coronavirus and have to cancel your trip as a result.
Webjet Travel Insurance offers a generous 21-day cooling-off period, nearly a week longer than the industry standard of 14 days. This is a huge plus if you're not quite sure about its cover but are keen to start your policy straight away.
Cons
Webjet's rate of up to $2,500,000 for personal liability cover isn't market leading - brands such as Medibank and Fast Cover offer double that amount.
Webjet travel insurance is not currently available via Finder. You can head to the Webjet website or compare alternative options available below.
Summary of Webjet's Travel Safe Plus International policy
Overseas Medical and Hospital Expenses
Unlimited
Cancellation and Amendment Fees
Cover chosen
Luggage and Personal Effects
$15,000
Maximum Age Limit
99
Table updated October 2022
How does Webjet Travel Insurance cover COVID-19
Webjet joins the ranks of a growing list of insurers that offer some cover for COVID-19. The key benefits covered are:
Overseas medical and dental expenses
Additional accommodation and transport expenses
Amendment or cancellation costs
There are some scenarios that are not covered and you should review the Webjet Travel Insurance product disclosure statement (PDS) before deciding on whether this cover meets your needs. Exclusions to be aware of include claims related to:
Mandatory quarantine or self-isolation requirements related to cross area, border, region or territory travel
Travel delays, missed connections or special events arising from a multi-night cruise being affected by COVID-19
In addition to a standard excess that applies to your policy, Webjet also has a special excess for COVID-19 claims. The excess varies from $150 to $500 depending on the type of policy you choose.
What this means is that if you have, for example, a $250 standard excess and claim for cancellation costs because you're diagnosed with COVID-19, Webjet would deduct an excess of $750 in total from your claim ($250 standard excess + $500 special excess).
If Webjet's COVID-19 cover isn't quite hitting the mark, we've compared all the providers that offer cover for COVID-19 here.
What policies does Webjet offer?
Webjet has five different plans available: Travel Safe International, Travel Safe Plus International, Domestic, Domestic Cancellation and Inbound. If you're planning more than one trip for the year, Webjet offers an annual multi-trip option for some of its plans.
Travel Safe International
Travel Safe Plus International
Domestic
Domestic Cancellation
Inbound
Annual Multi-trip
Webjet travel insurance is administered by Cover-More Insurance Services Pty Ltd and issued by Zurich Australian Insurance Limited.
The cooling-off period is 21 days which means if you cancel your policy within this period, Webjet will refund your premium in full provided you haven't started your trip or intend to make a claim. You also have your choice of standard excess that applies when claiming for an insured event. An excess is an amount you need to pay when you make a claim, and you can lower the cost of your policy by selecting a higher excess.
Here's a breakdown of Webjet travel insurance features
These are some of the features that Webjet will cover you for if something goes wrong on or before your trip. Some of these inclusions only apply to certain levels of cover (e.g. Travel Safe Plus vs a domestic policy).
If you're looking for a bit more flexibility, Webjet offers a range of add-on options. These will help you create a travel insurance policy that meets your needs and gives you peace of mind.
Adventure activities. Cover for riskier activities, including outdoor rock climbing, skydiving, and trekking more challenging routes.
Cruise cover. Extend your cover to also include any claims related to cruise travel, including onboard and ship to shore medical expenses, cabin confinement and missed shore excursions.
Increase luggage item limits.Travelling with high-value items? You can increase the individual item limits so you can claim the full value if one of your expensive items is lost, damaged or stolen.
Motorcycle/moped riding. Cover if you're riding a motorcycle - including injuries as a rider or pillion, and any damages you might cause.
All travel insurers have some exclusions – and they're usually pretty similar – but it's still important to read your PDS carefully. Here are a few key things Webjet won't cover you for:
Any claims that were due to recklessness or an unlawful act committed by you
If you're travelling against the advice of a medical professional
Hunting, running with the bulls or trekking greater than 6,000 metres above sea level
Make sure you review Webjet's PDS for a detailed breakdown of what isn't covered, found under its list of general exclusions.
How to make a Webjet Travel Insurance claim
You can submit your claim by downloading a claim form online and posting it to:
Cover-More Travel Insurance Claims Department Private Bag 913, North Sydney NSW 2059 Australia
Alternatively, you can submit a claim online by following these steps:
Head to https://claims.covermore.com.au/default
Enter your full name and policy number to log in
Describe the incident and provide expenses
Upload supporting documents relevant to your claim
Submit, and you should hear back within 10 business days
Here's the bottom line about Webjet Travel Insurance
Webjet is a one-stop shop for travel where you can do everything from booking flights and accommodation to arranging car hire and travel insurance. That convenience extends into Webjet's straightforward policy offering and flexibility to choose your excess, cancellation coverand optional add-ons.
Where Webjet falls short is with the limited cover for pregnant travellers and lower than average limits for personal liability cover. If these are important to you, you'll want to run through the fine print to make sure you'll have enough cover when you need it the most.
Yes, Webjet travel insurance offers a 21-day cooling-off period if you decide you're not happy with the policy.
Trip cancellation covers you when you need to cancel your trip for a variety of reasons. These include being medically unfit to travel, the death of a non-travelling family member and involuntary redundancy.
For emergency assistance, you can contact Webjet at +61 2 8907 5619. For other enquiries, you can reach its customer service line on 1300 468 601 or webjet@covermore.com.au.
Cristal Dyer is a travel writer at Finder. She has been writing about travel for over five years and has visited over 40 countries around the world. Cristal currently travels full-time, writing about her favourite cities and food finds, and she is always on the lookout for amazing flight deals to share. See full bio
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Hi.
Is Webjet travel insurance any good if you’re skiing in America?
Thanks!
Finder
JeniMay 21, 2018Finder
Hi Rx8b2,
Thank you for getting in touch with Finder.
Webjet offers snow sports cover which includes injuries on the slopes, stolen equipment, and lost lift passes. While we are unable to tell if Webjet is the best ski travel insurance provider in the market, we can help you find the best ski travel insurance using our online tool and some things to keep a close eye on when purchasing a policy.
Pay close attention to how the insurer reimburses you for damaged snow equipment, lost lift passes, rental excesses, resort closures, trip cancellations, and injuries.
Check for exclusions that might impact your trip. For example, some insurers won’t cover injuries that happen while off-piste skiing, unless you’re with an instructor.
Most policies have a maximum limit that you can claim for any one item. If you’ve got the top-of-the-range gear, you might have to let your insurer know.
You shouldn’t buy a policy based solely on price, but we know it’s an important deciding factor. Keep an eye on the cost to make sure you’re getting value for money.
To compare your options, please enter your travel details on our travel insurance quotes form and press “Get my quote”. You should be able to compare quotes from different insurers. When you are ready, you may then click on the “Go to site” button and you will be redirected to the insurer’s website where you can proceed with the application or get in touch with their representatives for further inquiries you may have.
If you prefer to purchase Ski travel insurance from Webjet, you may directly reach out to them using their contact details above.
As a gentle reminder, before purchasing please ensure you review the relevant Product Disclosure Statements/Terms and Conditions.
I hope this helps.
Have a great day!
Cheers,
Jeni
russJune 26, 2017
Hi Guys
please advise if this travel insurance covers car rental excess for example CDW when travelling in the USA.
thanks
Russ
DanielleJune 27, 2017
Hi Russ,
Thank you for contacting finder.com. We are a comparison website and general information service, we’re more than happy to offer general advice.
Webjet Travel insurance does cover rental vehicle excess – up to $3000. You may refer to Webjet’s website directly for additional information or to speak with one of their customer service representatives.
I hope this helps.
Cheers,
Danielle
BrentFebruary 14, 2017
how can i change a policy ? Brent
Finder
ZubairFebruary 14, 2017Finder
Hi Brent,
Thanks for getting in touch. You will need to contact Webjet directly about any changes you want to make to your policy.
Cheers,
Zubair
BrianNovember 9, 2015
What about pre existing conditions.?
judyFebruary 27, 2017
Does this cover cruise ships sailing to New Zealand and USA for 70 and 77 years old?
Finder
ZubairFebruary 28, 2017Finder
Hi Judy,
Thank you for your question.
Webjet Travel Insurance does provide cover for sailing from 11 to 15 nautical miles off any land mass under adventure pack they do provide cruise cover under cruise pack. Webjet Travel Insurance has different age limits for different plans, comprehensive and domestic plans are available for all ages. Essentials, basic and multi-trip plans have age limit of maximum 74 years old.
It’s a good idea contact Webjet directly to verify if they can cover you for sailing as well cruise to your trip destinations.
Please make sure though to read the eligibility criteria, features and details of the policy, as well as the relevant Product Disclosure Statement PDS/T&C’s of the policy before making a decision and consider whether the product is right for you.
Cheers,
Zubair
Finder
RichardNovember 9, 2015Finder
Hi Brian,
Thanks for your question. finder.com.au is a comparison service and not an insurer. Webjet Travel Insurance provide cover for 43 pre-existing conditions under its standard medical cover.
I hope this was helpful,
Richard
valOctober 10, 2014
i completed travel ins. with you 2-3 days ago. do i get some confirmation or policy details together with a @ $50 voucher?
Finder
RichardOctober 10, 2014Finder
Hi Val,
Thanks for your question. You may want to contact Webjet directly to get confirmation or policy details for this.
I hope this was helpful,
Richard
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Hi.
Is Webjet travel insurance any good if you’re skiing in America?
Thanks!
Hi Rx8b2,
Thank you for getting in touch with Finder.
Webjet offers snow sports cover which includes injuries on the slopes, stolen equipment, and lost lift passes. While we are unable to tell if Webjet is the best ski travel insurance provider in the market, we can help you find the best ski travel insurance using our online tool and some things to keep a close eye on when purchasing a policy.
To compare your options, please enter your travel details on our travel insurance quotes form and press “Get my quote”. You should be able to compare quotes from different insurers. When you are ready, you may then click on the “Go to site” button and you will be redirected to the insurer’s website where you can proceed with the application or get in touch with their representatives for further inquiries you may have.
If you prefer to purchase Ski travel insurance from Webjet, you may directly reach out to them using their contact details above.
As a gentle reminder, before purchasing please ensure you review the relevant Product Disclosure Statements/Terms and Conditions.
I hope this helps.
Have a great day!
Cheers,
Jeni
Hi Guys
please advise if this travel insurance covers car rental excess for example CDW when travelling in the USA.
thanks
Russ
Hi Russ,
Thank you for contacting finder.com. We are a comparison website and general information service, we’re more than happy to offer general advice.
Webjet Travel insurance does cover rental vehicle excess – up to $3000. You may refer to Webjet’s website directly for additional information or to speak with one of their customer service representatives.
I hope this helps.
Cheers,
Danielle
how can i change a policy ? Brent
Hi Brent,
Thanks for getting in touch. You will need to contact Webjet directly about any changes you want to make to your policy.
Cheers,
Zubair
What about pre existing conditions.?
Does this cover cruise ships sailing to New Zealand and USA for 70 and 77 years old?
Hi Judy,
Thank you for your question.
Webjet Travel Insurance does provide cover for sailing from 11 to 15 nautical miles off any land mass under adventure pack they do provide cruise cover under cruise pack. Webjet Travel Insurance has different age limits for different plans, comprehensive and domestic plans are available for all ages. Essentials, basic and multi-trip plans have age limit of maximum 74 years old.
It’s a good idea contact Webjet directly to verify if they can cover you for sailing as well cruise to your trip destinations.
Please make sure though to read the eligibility criteria, features and details of the policy, as well as the relevant Product Disclosure Statement PDS/T&C’s of the policy before making a decision and consider whether the product is right for you.
Cheers,
Zubair
Hi Brian,
Thanks for your question. finder.com.au is a comparison service and not an insurer. Webjet Travel Insurance provide cover for 43 pre-existing conditions under its standard medical cover.
I hope this was helpful,
Richard
i completed travel ins. with you 2-3 days ago. do i get some confirmation or policy details together with a @ $50 voucher?
Hi Val,
Thanks for your question. You may want to contact Webjet directly to get confirmation or policy details for this.
I hope this was helpful,
Richard