PassportCard travel insurance review

With 3 levels of cover and multiple optional extras available, you can make your travel insurance policy cover as much or as little as you’d like.

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PassportCard

Our verdict

PassportCard is the only travel insurance provider that pays approved overseas medical and dental, delayed luggage and lost or stolen cash claims straight onto a physical card while you're still travelling, with no reimbursement forms and no waiting for a bank transfer.

Pros and cons

Pros

  • Approved overseas medical and dental, delayed luggage and lost or stolen cash claims are paid directly onto your PassportCard, often while you're still on the trip, with no reimbursement forms.
  • Unlimited overseas medical and dental expenses on every policy, with a 24/7 Australian-based support team reachable by phone or WhatsApp.
  • A simplified health questionnaire with registered nurse review, designed to help cover as many Australians as possible.

Cons

  • Pre-existing conditions must be disclosed and accepted at the time of purchase — undisclosed conditions aren't covered.

PassportCard’s travel insurance policy options

Theft or damage to luggage Rental car excess insurance Standard excess
$10,000
$10,000
$200
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Summary of PassportCard's Comprehensive policy

Overseas medical & dental expensesUnlimited
Luggage and personal belongingsUp to $25,000
Rental vehicle insurance excessUp to $10,000
Claims payout methodInstant, direct to your PassportCard for overseas medical & dental, delayed luggage and lost or stolen cash claims

Table updated September 2026

How do I make a PassportCard claim?

PassportCard doesn't ask you to pay upfront and claim reimbursement afterwards for overseas medical and dental, delayed luggage and lost or stolen cash claims. Its claims process is built around the physical PassportCard, loaded the moment one of these claims is approved:

  1. Contact the 24/7 support team. Call, email or WhatsApp as soon as a medical issue, delay or loss happens overseas.
  2. Get directed to care or support. The team can point you to the nearest doctor, pharmacy or hospital.
  3. Approved funds land on your card. If your claim is approved, the funds will appear instantly on your card. No forms to submit later, no waiting on a bank transfer back home.

Feature breakdown

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Standard features

Every PassportCard Comprehensive policy includes the following as standard:

  • Unlimited overseas medical & dental
  • Trip cancellation & disruption expenses
  • Luggage and personal belongings
  • Rental vehicle insurance excess
  • 24/7 overseas emergency assistance
  • Motorcycle & moped riding, terms apply
  • Instant claim payouts to your card for overseas medical & dental, delayed luggage and lost or stolen cash claims

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Optional add-ons

PassportCard offers a range of optional extras to help tailor your policy to your trip. These include:

  • Ocean Cruise Cover: Cover designed to protect you for cruise-specific issues like overseas medical, cabin confinement, missed ports, pre-paid shore excursion cancellation and much more.
  • Snow Sports Cover: Cover for skiing, snowboarding and lots more.
  • Adventure Activities: Cover for activities that aren’t typically covered under a standard policy, like deep sea fishing, mountain biking, paragliding and more.
  • Golf: Cover for the theft or damage of equipment you’ve hired and more.
  • Search & Rescue: Cover for costs involved with a search & rescue operation for you.
  • Business Equipment: Cover for business equipment if you have to take it away with you. This can include tools of trade, business documents and more.

Be sure to read the product disclosure statement (PDS) to fully understand what is and is not covered by these optional extras.

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Exclusions

Generally, PassportCard won't pay your claim if it relates to:

  • Unlawful, reckless or unreasonably unsafe behaviour
  • Behaviour while under the influence of drugs or alcohol
  • An act of war, invasion or civil unrest
  • Travelling against medical advice or while unfit to travel
  • Elective medical, dental or cosmetic treatment
  • Pre-existing conditions not disclosed and accepted at purchase

This is a summary only. Review the Combined PDS/FSG at passportcard.com.au/pds for full terms.

The bottom line

PassportCard offers an instant payout model for certain claim types, including overseas medical and dental, delayed luggage and lost or stolen cash. If one of these claims is approved, the funds are loaded onto a PassportCard debit card, so you can access them while you’re still travelling, rather than paying upfront and claiming reimbursement later. Combined with unlimited overseas medical cover and 24/7 Australian-based support, it's a strong pick for travellers who want to avoid being out-of-pocket mid-trip. Optional packs for snow, cruise and adventure activities mean it can flex to most holiday types, though adventure travellers should check add-on pricing before comparing on cost alone.

FAQs

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Written by

Publisher of Insurance

Peta Taylor is a publisher at Finder, working across all of insurance. She's been analysing product disclosure statements and publishing articles for over 2 years. Peta is passionate about demystifying complex insurance products to help users make well educated decisions with confidence. Peta is part of Finder's insurance awards team and works alongside editorial and insights experts to bring users the best insurance products every year. See full bio

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