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Westpac travel insurance

Westpac Travel Insurance is no longer available but we've kept this page for existing customers.

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Important Information

Westpac is no longer offering Travel Insurance. However, the information on this page has been kept for the benefit of existing customers.

You can compare alternative options available below.

Do you think you are a smart traveller? Being a smart traveller is not just about looking for good deals and discounts. It also means having travel insurance, so that you get covered if you incur losses should you cancel your trip before departure, cut your trip short or lose your luggage during transit.

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Who Underwrites Westpac Travel Insurance?

Westpac Travel Insurance is issued by Allianz Australia Insurance Limited.

Who is Westpac Travel Insurance?

Westpac Travel Insurance is part of the Westpac Banking Corporation, which began trading on 8 April 1817. In those days it was known as the Bank of New South Wales, operating out of a single office in Sydney.

In 1982, the bank merged with Commercial Bank of Australia and became the Westpac Banking Corporation. Westpac has continued to evolve over the years to offer a variety of banking solutions to customers including bank accounts, home loans, credit cards, personal loans, super and retirement, investments and insurance.

The organisation offers affordable travel insurance for families and single travellers. It has two types of travel insurance cover; Holiday Travel Insurance and Frequent Traveller Insurance. Both cover individuals and families for specific events, including cover for baggage, travel documents and credit cards, 24-hour medical assistance as well as travel assistance, unlimited overseas medical expense cover and cancelled travel and accommodation expenses.

The review will explore the different travel insurance options available from Westpac and the different benefits provided.

Making a Westpac Travel Insurance Claim

Making a Westpac Travel Insurance Claim can be as simple as calling the company or sending a fax or email.

You can contact the Westpac claims department by phone 24 hours a day from anywhere in the world.

Depending on the nature of your claim, you will be required to provide additional documentation so that your claim may be verified. These may include the following:

  • Original medical certificates
  • Original dental certificates
  • Specialist doctors' reports
  • Police reports
  • Proof of ownership, like original receipts and invoices
  • Travel itineraries
  • Airline, bus, train or other transport tickets
  • Luggage tags
  • Court or legal documents that you received about the claim

The time taken to settle the claim varies and all the claims are assessed and approved within Australia. If you have submitted all the relevant documents and information required, you can expect to hear from Westpac (Vero Insurance Limited) within 10 business days informing you whether your claim has been accepted.

The circumstances under which your claim can be rejected include not being truthful, not furnishing all the required documents and information and withholding vital information that should have been informed while making the claim.

Westpac takes into consideration different factors to calculate the claim amount. These include the following:

  • The amount of loss, damage and/or liability
  • Excess
  • Policy limit
  • Terms and conditions of your Westpac Travel Insurance

Once the company calculates the amount that is payable to you, it has the option to:

  • Pay for your personal baggage repair or replacement
  • Pay for your medical costs overseas
  • Pay a third party
  • Directly pay you

Note: Where we mention the phrase or term, "unlimited cover", the word "unlimited" means that there's no capped dollar sum insured, however, other conditions and exclusions may still apply.

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8 Responses

  1. Default Gravatar
    PRAVINJune 20, 2018

    I have booked a hotel in Bali by using my Westpac credit card. I have also paid taxes for the Jetstar flights to Bali.
    How much do I need to spend to be covered by WBC travel insurance

    • Default Gravatar
      AshJune 20, 2018

      Hi Pravin,

      Thank you for visiting finder.

      To be eligible for the Complimentary Travel Insurance from Westpac, you need to have a return ticket to Australia and use your credit card to pay for a minimum of $500AUD of your travel cost. The eligible cost includes:

      *Return overseas travel tickets
      *Airport/departure taxes
      *Prepaid overseas accommodation
      *Prepaid overseas itinerary items

      Once you have met all the conditions above, you will be automatically covered by the travel insurance.

      I hope this helps.

      Let us know if there is anything else that we may assist you with.


  2. Default Gravatar
    JohnOctober 14, 2017

    Do I have to bank with Westpac to be eligible to purchase travel insurance

    • Default Gravatar
      ArnoldOctober 15, 2017

      Hi John,

      Thanks for your inquiry.

      No, you don’t. You may purchase a policy without banking with Westpac. Some Westpac cards do offer complimentary travel insurance. You may also check our Westpac Complimentary Insurance Policy Overview for more information.

      As a gentle reminder, please ensure you review the relevant Product Disclosure Statements/Terms and Conditions before applying.

      Hope this information helps


  3. Default Gravatar
    GarryMay 24, 2016

    Hi I have Westpac credit card .do Westpac give free travel insurance to it customers like comm bank do for there customers.

    • Avatarfinder Customer Care
      RichardMay 24, 2016Staff

      Hi Garry,

      Thanks for your question. Some Westpac cards do offer complimentary travel insurance. You may find our Westpac credit card’s complimentary insurance policy review useful.

      I hope this was helpful,

  4. Default Gravatar
    DenisMarch 23, 2016

    I have a west pac altitude platinum credit card i am travelling overseas does the complimentary travel insurance bring a discount to a full travel insurance policy ?

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