Commonwealth Bank Travel Insurance

The largest bank in the Southern Hemisphere, Commonwealth Bank offers its customers a comprehensive portfolio of integrated financial solutions, from retail, business and institutional banking to personal loans and stockbroking.

Commonwealth Bank offers five travel insurance plans to cover your domestic and international trips. Commonwealth Bank travel insurance is underwritten by Allianz Australia Insurance Limited.

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What are the different policies available from Commonwealth?

Your choice of travel insurance depends on the nature of your trip and your destination. Your premium is calculated on factors including the length of your trip, the ages of the people you’d like insured and the level of cover you require.

Comprehensive

This plan is available to all travellers irrespective of age. The Comprehensive Plan provides cover for the following:

Essentials

A simpler version of the Comprehensive option, this plan provides unlimited cover for medical assistance and hospitalisation, as well as:

Domestic

This plan is suited to travel within Australia. Medical assistance and hospitalisation are not covered since your private health insurance should cover that. The Domestic Plan provides for:

Multi-Trip

If you’re a frequent traveller, this plan will cover your journeys for an unlimited amount of journeys within a 12-month period. The amount of compensation indicated is the maximum that will be paid for the combined claims during the 12-month policy period. This plan is not available to travellers aged 75 years and older. The Multi-Trip Plan covers the following:

Non-medical

This plan is available to travellers with a pre-existing medical condition and does not provide cover in the case of a medical or dental emergency. If you choose the Non-medical Plan, you will be covered for:

What are the different cover types?

Depending on your choice of travel insurance plan, you can purchase one of the following cover types:

• Single (Comprehensive, Essentials, Domestic or Multi-Trip Plan)
• Family (Comprehensive, Essentials, Domestic, or Multi-Trip Plan)
• Individual (Non-medical)

Benefits available on Commonwealth Bank Travel Insurance policies

Benefits of Commonwealth Bank travel insurance include:

• Emergency medical assistance and hospitalisation overseas. Allianz Global Assistance provides emergency assistance when necessary. All hospitalisation cost will be covered, but you must do your best to keep expenses to a minimum.

• Emergency dental expenses: Cover is available for the emergency dental expenses you incur while overseas.
• Accidental death: Commonwealth Bank Travel Insurance pays a lump sum benefit to your estate if you die as a result of an accident that occurs on your trip.

• Permanent disability: Receive a lump sum payment if you become permanently disabled as a result of injuries suffered during your journey.

• Cancellation fees and lost deposits. All unused travel and accommodation costs will be covered by your travel insurance plan.
• Luggage and personal effects. Your plan will cover the replacement or repair of lost or damaged luggage. In the case of misplaced or misdirected luggage, you will need to show written proof from the carrier.
• Travel documents. Your policy will cover the replacement of stolen or destroyed travel documents, bank cards and travellers cheques.

• Theft of cash: This benefit provides protection when cash is stolen from you on your journey.

• Rental vehicle insurance excess: Receive cover for the rental company insurance excess when your rental vehicle is stolen, damaged or involved in a collision.

• Personal liability: Commonwealth Bank Travel Insurance also provides legal liability cover when you cause bodily injury or property damage to a third party.

Are the any additional options available?

Each travel plan can be upgraded to include optional extras. Additional benefits require additional premiums. The sections of these packs cannot be sold separately.

Business Pack

Available on the Comprehensive and Multi-Trip plans, this optional extra is tailored for business travel and covers:

• Alternative staff
• Business equipment and hire
• Recreation of business documents

Snow Pack

If you’re planning a skiing holiday, this optional extra provides cover for:

• Emergency rescue
• Your own and hired snow sport equipment
• Piste closure
• Adverse weather and avalanches

Cruise Pack

Ideal for cruise ship holidays, this additional benefit option covers:

• Medical and dental expenses while onboard
• Evacuation and cabin confinement
• Damaged or lost formal attire
• Marine cruise diversion

Can I get travel insurance with a pre-existing medical condition?

Unless specifically agreed to in your contract, pre-existing medical conditions are not covered by your travel insurance policy. Any claim submitted for illness or an accident as a result of a pre-existing medical condition will not be honoured. Certain medical conditions like asthma, diabetes and gout are automatically covered, but the onus is on you to make sure that it appears on the list provided.

How do I make a claim with Commonwealth Bank Travel Insurance?

• Notify your insurance agent immediately. If you need to submit a claim, it’s best to get in touch with your insurance agent as quickly as possible. If there’s a perceived delay, you might be liable for penalties payable to Allianz for loss incurred.
• Submit all necessary documents. In order to help Allianz process your claim quickly and efficiently, it’s important to supply all the documentation required. This includes:
  • Police reports
  • Medical reports
  • Valuations
  • Original receipts
  • Proof of purchase
• Australian dollars. All claims are payable in Australian dollars and will be transferred to an account you designated.

Who is eligible for Commonwealth Bank Travel Insurance?

Commonwealth Bank Travel Insurance is available to people who:

• Are Australian residents

• Purchase cover before commencing their journey

• Are taking a journey that begins and ends in Australia

However, temporary residents can also take out cover under a Comprehensive Plan if they purchase a policy before commencing their journey, and if their journey starts and ends in Australia.

Different age limits also apply to Commonwealth Bank Travel Insurance policies:

• Comprehensive and Domestic Plans can be taken out by travellers of all ages

• The Essentials Plan and Multi-Trip Plan are only available to travellers 74 years or younger

• The Non-Medical Plan is available to travellers of all ages who have a pre-existing medical condition that is automatically excluded from cover

Want to know more?

Q. How can I get a quote for Commonwealth Bank Travel Insurance?

• A. You can get a quote online from the Allianz Global Assistance website.

Q. Does Commonwealth Bank Travel Insurance cover me for rental vehicle insurance excess?

• A. Yes, $3,000 cover is provided on all policies, although you also have the option to increase this level of cover on all except an Essentials Plan.

Q. I’m 75 years old – is cover provided by the Snow Pack for my skiing holiday?

• A. No. You must be 74 years or younger to be eligible for the Snow Pack.

Q. What should I do if I’m a victim of theft on my trip?

• A. Report the incident to the police or local authorities as soon as possible and obtain a written copy of their report. You can also contact Allianz Global Assistance for help if required.

Q. What should I do if I’m hospitalised overseas?

• A. You (or your travelling companion) should call Allianz Global Assistance as soon as possible to arrange cover for your medical and hospital costs.

Q. Is there a cooling-off period after I purchase cover?

• A. Yes, you have 14 days to decide whether Commonwealth Bank Travel Insurance is right for you. If you decide to cancel your policy during this time, you will receive a full refund of any premiums paid.

Q. What affects the cost of my travel insurance premium?

• A. A range of factors impact upon premium costs, including where you’re going, the length of your journey, the number of people to be covered and their age. The type of plan you select, any extra-cost options you add to your policy and the excess you choose will also be taken into account.

Q. Who underwrites the policies?

• A. Commonwealth Bank Travel Insurance is underwritten by Allianz Australia Insurance Limited.