Get insured by Australia's national airline for domestic, overseas and multi-trip travel. Earn Points for being covered if you're a Frequent Flyer Member.
There's a lot to organise when planning a holiday, and while flights, accommodation and remembering your passport are the main concerns before jetting off, having a solid travel insurance policy in place is also vital. Travel insurance protects you against a variety of situations such as injury, illness, delay, cancellation and the theft of, or damage to, your valuables. Consider this, hospitalisation in Southeast Asia can cost $800 a day and medical evacuation in the US can cost roughly $300,000. Now ask yourself, ‘Could I afford to pay these costs out-of-pocket?’
Qantas is one of the most trusted organisations in Australia, representing the country as its flag carrier across all major flight paths and travel hubs worldwide. Its unblemished reputation for safety is just one in a long line of well known achievements for this company. Qantas is also known for providing travel insurance that is both affordable and reliable, with policies available for domestic, international and multi-trip travellers. Additionally, if you're a Qantas Frequent Flyer member you can use your Frequent Flyer Points to purchase these policies as well as earn points for being covered by Qantas Travel Insurance.
What policies can I choose from?
You can also add several additional cover options to your Qantas Travel Insurance Policy:
- Additional Rental Vehicle Insurance Excess Cover: By paying an additional premium, you can increase your level of Rental Vehicle Insurance Excess Cover by multiples of $500, up to a maximum of an extra $5,000. You will need to pay an additional $20 premium for each $500 increase.
- Snow Sports Cover: By paying an additional premium, you can purchase cover for snow sport equipment, snow sport equipment hire, unused lift passes, bad weather, avalanche closure and more.
- Cover for the Existing Medical Condition of a Non-Traveller: If you have a non-travelling relative or business partner under 80 years of age who suffers from an existing medical condition, you can apply to cover that condition if the state of their health could disrupt your travel plans.
- Specified Item Cover: Limits apply to the cover available for high-value items you take with you on your trip, so you can apply to have these limits increased. By paying an additional premium, you can specify cover for each item up to a maximum of $6,000, with the total amount of cover available for all items limited to $15,000.
Why Qantas Travel Insurance?
- Medical cover and assistance: Qantas Travel Insurance's international policies, which include the Annual Multi-Trip and International Comprehensive, provide 24/7 cover for medical and dental expenses, no matter where you are in the world. This includes the costs associated with hospitalisation, ambulance transport, evacuation and repatriation of remains or if you're too ill to continue your journey. Your expenses will also be covered in the event you are forced to return home with an injured travelling companion.
- Permanent disability cover: A lump sum benefit is payable if you suffer a permanent disability as a result of accidental injuries sustained on your trip.
- Loss of income cover: This benefit provides cover if you are unable to return to normal work for a period of time after your trip due to an injury suffered during your journey.
- Cancellation cover: Qantas Travel Insurance will cover you in the event your trip is cancelled. Your policy will also protect you against the cancellation or rescheduling of your flights if so stated in your policies Product Disclosure Statement (PDS). For Qantas Frequent Flyer members all policies come with a provision of reinstatement of Qantas points upon cancellation of flights due to reasons outside of your control.
- Personal belongings cover: The loss or damage of personal belongings is covered by all Qantas travel insurance policies, although the sum-insured will vary between policies. If luggage is lost by the carrier, you will be required to provide a letter from them in order for the claim to be processed. In the event of a claim, Qantas will require evidence of the trip and of the property that has been lost. This can take the form of receipts or property valuation documents. You can also receive an immediate allowance to replace essential items.
- Replacement passport and travel documents cover: If your passport, travellers cheques, credit cards or other important travel documents are lost, stolen or damaged, your policy will cover the cost of their repair or replacement.
- Easy policy management: If you need to extend, cancel or add benefits to your Qantas Travel Insurance policy you can do so online via your account on the Qantas or QBE website.
- Reward of Qantas points: If you're a Qantas Frequent Flyer Member then choosing Qantas Travel Insurance is a solid option. Not only does it streamline the process of organising flights and travel insurance by allowing you to book both through your Qantas account, but also for every Australian dollar spent on a policy, one Qantas point is awarded to Frequent Flyers, with a bonus 1000 points rewarded to those members who purchase Annual Multi Trip Cover.
Making a claim
Qantas accepts claims 24 hours a day 7 days a week, and you can lodge a claim while you are still overseas or when you're back at home. Its strongly recommended you contact Qantas as soon as reasonably possible after the event causing you to claim or as soon as you return home, whether from overseas or from another part of Australia. You should also have the following information available:
- Travel insurance policy number
- Contact and details of your travel
- Particulars of the claim and all the relevant documentation and proof.
You can contact Qantas customer service to get immediate help with filing your claim. Some other things to note:
- If claiming medical or dental expenses, you must send the originals of all the prescriptions and receipts (of admittance to hospital or doctor’s fees).
- Claims related to injury or illness must be verified by a certified medical professional.
- If you are filing for loss of personal belongings, you must send a copy of the police report or a letter from the carrier that lost your luggage. Similar documentation is needed for filing a damaged luggage claim.