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Qantas Travel Insurance

Our verdict: Qantas Travel Insurance could be good if you need to protect your next trip, plus you could also earn some Qantas points.

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Qantas Travel Insurance

Our Verdict

Qantas Travel Insurance has a clear policy offering that makes it easy to understand what you are and are not covered for. Its inclusions are generous and include some important features like COVID-19 cover. Add on some attractive bonuses for Qantas Frequent Flyer members and you've got a solid option for your next holiday.

Pros

  • Qantas offers some cover for travel impacted by coronavirus. This includes if your trip is cancelled due to a coronavirus diagnosis, unexpected quarantine expenses and pet care services if your return home is delayed due to COVID-19.
  • Qantas is one of the few brands that offers a $0 excess on domestic policies. This means if you need to make a claim on your trip in Australia, you won't need to pay an excess.

Cons

  • Qantas's policies aren't as flexible as you might need. With just a few options to choose from, you won't be able to tailor your policy as you would with other insurers.

Finder Awards badge

Congratulations, Qantas!

Qantas received the highly commended award for ‘Domestic Travel Insurance’ in the 2024 Product Awards.

Full list of 2024 winners

Find a Qantas Travel Insurance policy

Name Product AUFTI COVID-19 medical expenses Theft or damage to luggage Rental car excess insurance Standard excess
Qantas International Comprehensive
$15,000
$8,000
$100
This is a summary of cover only. Sub-limits and time limits apply. Please read the PDS for full terms, conditions, limits and exclusions.

Earn up to 10,000 Qantas Points with every Qantas Travel Insurance policy you take out by 26 November. T&Cs apply.
Qantas Australian Comprehensive
$5,000
$8,000
$0
This is a summary of cover only. Sub-limits and time limits apply. Please read the PDS for full terms, conditions, limits and exclusions.

Earn up to 10,000 Qantas Points with every Qantas Travel Insurance policy you take out by 26 November. T&Cs apply.
Qantas Annual Multi Trip
$15,000
$8,000
$100
This is a summary of cover only. Sub-limits and time limits apply. Please read the PDS for full terms, conditions, limits and exclusions.

Earn up to 10,000 Qantas Points with every Qantas Travel Insurance policy you take out by 26 November. T&Cs apply.
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Current Qantas travel insurance deals

Deal

Protect your trip with Qantas Travel Insurance

Expires 26 Nov 2024
Earn up to 10,000 Qantas Points for every policy. T&Cs apply.

What do Australians think of Qantas travel insurance?

  • 4.1/5 overall for Customer Satisfaction — lower than the average of 4.26
  • 4.25/5 for Trust — lower than the average of 4.57, and this was the lowest score in the category
  • 4.02/5 for Customer Service — lower than the average of 4.2

Based on Qantas travel insurance scores in Finder's 2024 Customer Satisfaction Awards.

What policies does Qantas offer?

Qantas has 2 single trip travel insurance policies to choose from: International Comprehensive and Australian Comprehensive. If you're planning more than one trip for the year, a Qantas Annual Multi Trip policy is also an option for trips in Australia and overseas.

Qantas Travel Insurance is underwritten by AIG Australia Limited. It comes with a cooling-off period of 21 days, which means you can cancel your policy within this period and Qantas will refund your premium, as long as you haven’t departed for your trip, and/or haven’t made a claim on your policy.

An excess is the amount you need to pay when you make a claim. The standard excess on this policy is $100. An excess doesn’t apply for the Australian comprehensive policy.

Here's a breakdown of Qantas Travel Insurance features

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Optional add-on

For more flexibility, Qantas offers extra cover that might be worth adding on. These options attract an additional premium, but not having it when you need it, means you're not covered at all. For example, if you’re injured while skiing overseas, you won’t be covered for medical expenses unless you’ve purchased the snow sports cover option.

  • Snow sports cover option. This is for when you’re hitting the slopes. It includes coverage for snow sports equipment if it is lost or stolen and cover for pre-paid ski costs such as a lift pass or lessons which you are unable to use due to a sickness, illness or injury.
  • Specified medical conditions option. Qantas has a list of conditions that are automatically covered for overseas trips, but if you have an existing medical condition that is not automatically covered, you may be able to apply to have your existing medical condition/s covered as a Specified Medical Condition under this optional coverage by completing a medical assessment.

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Exclusions

No two policies are the same, but there is always a list of scenarios where you won't be covered under your travel insurance. Qantas Travel Insurance will not cover you for any of the following:

  • Putting yourself in danger by your use of alcohol or drugs, unless the drugs have been prescribed by a medical practitioner
  • Any condition that has been given a metastatic or terminal prognosis at the time of buying a policy and/or before commencing travel.
  • Pregnancy if you’re more than 26 weeks pregnant at the start of or during your trip (including routine pre-natal care and childbirth)
  • Self-inflicted injury
  • Planned or actual travel to, or choosing to stay in, any country or region where there is a 'Do not travel' advisory
  • Cyber attacks
  • Insolvency or bankruptcy of a person, company or organization involved in your travel arrangements

This list isn't exhaustive, so make sure you review Qantas's PDS for a detailed breakdown of what is and isn't covered. These can be found under its list of general exclusions.

How to make a Qantas Travel Insurance claim

Qantas accepts claims 24 hours a day, 7 days a week and you can lodge a claim while you are still overseas or when you're back at home. You can download a claim form at https://travel.insurance.qantas.com/claim-form and return it via email at qantasinsuranceclaims@aig.com or by post to:

Qantas Travel Insurance Claims
AIG Australia Limited
Level 13, 717 Bourke Street
Docklands VIC 3008

It's strongly recommended you contact AIG Claims as soon as reasonably possible after the event. You should also have the following information available:

  1. Travel insurance policy number
  2. Proof of your travel dates (e.g. eTickets)
  3. Relevant credit card statements to show proof of purchase
  4. Any relevant documents to support your claim (e.g. police report)

Frequently asked questions

Compare other products from Qantas Money

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Writer

Cristal Dyer is a travel writer at Finder. She has been writing about travel for over five years and has visited over 40 countries around the world. Cristal currently travels full-time, writing about her favourite cities and food finds, and she is always on the lookout for amazing flight deals to share. See full bio

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2 Responses

    Default Gravatar
    alanAugust 31, 2016

    is qantas comprehensive travel insurance A+++?

      AvatarFinder
      RichardSeptember 1, 2016Finder

      Hi Alan,

      Thanks for your question. Most airlines add a commission on top of the price of each policy, which can means the policy may end up costing you more than if you went direct to the underwriter of the policy. Qantas is not currently one of the travel insurance brands in the Finder comparison panel.

      If you would like to compare policies from the brands in our panel, please head to the travel insurance home page and enter your travel details.

      I hope this was helpful,
      Richard

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