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Qantas Travel Insurance

Qantas Travel Insurance Review

Qantas Travel Insurance offers a manageable excess of $70 for domestic claims and bonus Qantas Points for Frequent Flyer members.

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Our Verdict

  • Qantas offers Some cover for travel impacted by coronavirus. This includes cover if your trip is cancelled due to a coronavirus diagnosis, unexpected quarantine expenses and pet care services if your return home is delayed due to COVID-19.
  • Compared to 10 brands that we reviewed, Qantas Travel Insurance offers one of the lowest excess payments of just $70.This is the amount you'll need to pay upfront when you make a claim.
  • Qantas' domestic holiday cancellation cover of up to $3,000 isn't as attractive as Southern Cross Travel Insurance, who offer the possibility of unlimited cover on its policies.

Review by our senior insurance writer James Martin

One of the most trusted organisations in Australia and the third oldest airline in the world. Qantas Insurance has policies available for both domestic and international travellers and its policies cover a wide range of needs and budgets.

Qantas travel insurance is not currently available via Finder. You can head to the Qantas website or compare alternative options available below.

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Summary of Qantas' International Comprehensive policy

Overseas Medical and Hospital ExpensesUnlimited
Cancellation and Amendment FeesUnlimited
Luggage and Personal Effects$15,000
Maximum Age Limit69 (No age limit - for Comprehensive 70+)

Table updated May 2022

Finder's favourite features:

1. Earn Qantas Points when buying a travel insurance policy
2. A cover limit of $15,000 for luggage and personal effects is the highest we've seen
3. Automatically included rental vehicle excess cover available on comprehensive policies

What policies can I choose from?

Qantas Insurance has two travel insurance policies to choose from, with a slight difference in cover for those under 70 and those 70 years and older.

You can also earn 1 Qantas Point for every $1 spent when you buy any of their travel insurance policies.

Below is a breakdown of each policy and an overview of what they have to offer.

International Comprehensive

  • Unlimited cover for emergency medical and dental (including medical evacuation and repatriation)
  • Unlimited cancellation cover and unlimited cover for additional expenses.
  • Car hire excess cover and benefits back home are automatically covered and you have the option to purchase additional cover for valuable items, snow cover and an increased limit for car hire excess (if you need it).
  • This policy also has an extensive list of benefits where the excess amount does not apply.

Australian Comprehensive

  • This is a top-level domestic policy offered by Qantas Insurance. Includes increased limits for cancellation and evacuation expenses amongst other things.
  • It's worth knowing that car hire excess cover, benefits back home and loss of Qantas Points are automatically included.
  • Remember that medical expenses are not included in domestic policies because of Medicare .

What will my Qantas travel insurance policy cover?

While each policy will differ, the main types of cover and features provided by Qantas Insurance include:

  • Medical expenses. Cover if you get sick or injured while you're overseas. This is only available on international policies.
  • Dental expenses. Cover for emergency dental expenses, this does not include regular check-ups.
  • Medical evacuation and repatriation. If a medical practitioner advises that you're unfit to travel and require transportation to the closest medical facility.
  • Cancellation and additional expenses. Cover if you're left out of pocket due to the cancellation or amendment of your travel plans.
  • Extra travel cover. This feature includes cover for things such as travel delay and hijacking.
  • Rental vehicle expenses. This covers the excess amount if your rental car is damaged.
  • Death expenses. This includes cover for accidental death, the repatriation of your remains and even funeral expenses within Australia.
  • Benefits back home. This covers things that might go wrong at your home when/while you were abroad such as cover for home and contents insurance excess and even if your pets need boarding due to a delay in your travels.
  • Luggage. Cover for the loss, theft or damage of your property while you're travelling. This includes an allowance for emergency luggage if your bags get lost in transit.
  • Personal liability and legal expenses. Cover of your legal costs if you accidentally injure someone or cause damage to property.

Remember that this is not an exhaustive list and you should always read the PDS to check exactly what you are covered for.

What add ons are available?

  • Snow sports. Cover for when you're hitting the slopes including skiing and snowboarding on and off-piste, snowmobiling, tobogganing and cross-country skiing.
  • Extra cover for valuables. Nowadays it's not uncommon for the cost of your phone to exceed the limit allocated to mobile phones. With Qantas travel insurance, you can purchase extra cover so your phone and other valuables (such as jewellery, cameras, etc.) can be insured to your desired amount.

Can I get Qantas Points with my travel insurance?

Yes. You can earn 1 Qantas Point for every $1 spent on eligible travel insurance policies.
To redeem these points, you need to be a Qantas Frequent Flyer member, and you'll receive the points a few weeks after you depart for your trip.

What isn't covered under a Qantas Travel Insurance policy?

No one policy is the same but Qantas Insurance will not cover you for any of the following:

  • If a loss is recoverable under some other scheme such as a private health fund, Medicare or accident compensation scheme. This is why medical expenses are not included on domestic policies.
  • A loss arising from a criminal or dishonest act by you.
  • If you aren't accurate on any pre-existing medical conditions you have failed to disclose.
  • A loss arising from travel to a country or region that is the subject of a 'Do not travel' warning.
  • There is no cover if you leave your luggage and personal effects unattended and it is lost, damaged or stolen.

How do I make a claim?

Qantas Insurance accepts claims 24 hours a day, 7 days a week and you can lodge a claim while you are still overseas or when you're back at home. All documentation will need to be posted to the address below;

nib Travel Claims
PO Box A975
Sydney South, NSW, 1235

Claim enquiries: 1300 783 146
Email: travel-claims@nib.com.au

It's strongly recommended you contact Qantas Insurance as soon as reasonably possible after the event. You should also have the following information available:

  • Travel insurance policy number
  • Contact and details of your travel
  • Particulars of the claim and all the relevant documentation and proof.

Who do I contact if there is an emergency?

nib International Assistance can be reached 24/7, all year round.
Email: travel-assist@nib.com.au
Phone: +61 3 8523 2800 (if overseas)
Fax: +61 3 8523 2815
Within Australia: 1300 555 019

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2 Responses

  1. Default Gravatar
    alanAugust 31, 2016

    is qantas comprehensive travel insurance A+++?

    • Avatarfinder Customer Care
      RichardSeptember 1, 2016Staff

      Hi Alan,

      Thanks for your question. Most airlines add a commission on top of the price of each policy, which can means the policy may end up costing you more than if you went direct to the underwriter of the policy. Qantas is not currently one of the travel insurance brands in the Finder comparison panel.

      If you would like to compare policies from the brands in our panel, please head to the travel insurance home page and enter your travel details.

      I hope this was helpful,

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