RAC Travel Insurance

Our verdict: RAC Travel Insurance has high limits and broad cover, particularly for COVID-19, financial default, and legal liability.

RAC

Key takeaways

  • International Comprehensive policies offer unlimited overseas medical cover, and COVID-19 cover applies to cancellation, overseas medical and emergency expenses claims.
  • RAC provides up to $10,000 protection against financial default, a less common benefit offered by insurers.

Pros

  • RAC offers up to $10,000 protection against financial default, which is one of the rarer benefits within travel insurance.
  • Overseas medical and hospital expenses are covered with no maximum dollar limit on the International Comprehensive, Essentials, Medical Only and Annual Multi-Trip policies.

Cons

  • Pregnancy is not covered after the 25th week and multiple pregnancies require a medical evaluation at any stage.
  • COVID-19 cover only applies to certain sections of the policy, such as cancellation, overseas medical and emergency expenses, so other COVID-related costs aren't covered.
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Summary of RAC Travel Insurance International Comprehensive policy

Overseas Medical and Hospital ExpensesUnlimited
Cancellation and Amendment FeesUnlimited
Luggage and Personal Effects$15,000
Maximum Age Limit110

Table updated October 2023

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Congratulations, RAC!

RAC received the following awards in the 2024 Customer Satisfaction Awards:

  • Travel Insurance - Most Loved Brand (Winner)
  • Travel Insurance - Most Trusted Brand (Winner)
  • Travel Insurance - Legendary Service Brand (Winner)
  • Travel Insurance - Value Brand (Highly Commended)
Full list of 2024 winners

How does RAC Travel Insurance cover COVID-19?

RAC's policies cover claims arising from COVID-19 under these sections of the policy (limits, sub-limits and exclusions depend on the plan you choose):

  • Cancellation fees and lost deposits
  • Overseas medical, hospital, cash in hospital, dental and related expenses
  • Emergency expenses
  • Ski pack, if you add the Ski and Winter Sports option
  • Cabin confinement and missed shore excursions, if you add the Cruise Benefits option

Any other claim arising from COVID-19, or related to any other pandemic or epidemic, isn't covered. Check the PDS for the full terms before you buy.

What policies does RAC offer?

RAC offers international single-trip policies (Comprehensive, Essentials and Medical Only), an Annual Multi-Trip policy and domestic policies (Domestic, Domestic Cancellation and Rental Car Excess).

Travel plane luggage passport

Comprehensive

Passport

Essentials

Hospital

Medical Only

Hiking

Annual Multi-Trip

Australian Map Icon

Domestic

The insurer of this product is Tokio Marine & Nichido. It comes with a cooling-off period of 21 days, and you can choose your excess, which will raise or lower your premium.

Here's a breakdown of RAC Travel Insurance features

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Standard features

These are some of the main insured events that RAC will cover. Some of these benefits may only apply on the Comprehensive International policy.

  • Overseas medical treatment
  • Lost, damaged or stolen property
  • Trip cancellation or amendment
  • Additional accommodation and transport
  • Rental vehicle excess
  • Theft of money
  • Luggage and travel delay
  • Emergency dental costs
  • Kidnap and hijack
  • Personal liability
  • Permanent disability
  • Accidental death

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Optional add-ons

RAC also offers some add-ons that provide cover for a wider range of risks.

  • Ski and Winter Sports option. Extend your policy to include snow sports and get protection for specific risks such as piste closure, lost lift pass, or avalanche.
  • Cruise Benefits option. Extends your insurance policy to cover ocean cruises.

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Exclusions

Unfortunately, travel insurance doesn't cover everything. Generally, RAC will not pay your claim if it relates to:

  • Unlawful, reckless or unreasonably unsafe behaviour by you
  • Behaviour while you were drunk or under the influence of drugs
  • Expenses related to a pre-existing medical condition not listed on your policy
  • An act of war, invasion or revolution
  • An act of war, invasion or revolution
  • You being unfit to travel or travelling against medical advice
  • Childbirth or pregnancy complications after the 25th week of gestation
  • A multiple pregnancy without a medical assessment
  • An elective medical or dental treatment, cosmetic procedure or body modification (including tattoos or piercing)
  • Self-inflicted injury or illness, suicide or attempted suicide

Make sure you review the RAC PDS for a detailed breakdown of what won't be covered, found under its list of general exclusions.

How to make an RAC Travel Insurance claim

The quickest way to lodge your claim is online. You'll need to register with the email address you used to purchase your policy. Once registered, set up your password and complete your claim details by answering all sections.

RAC's insurer aims to assess your claim within 10 business days of you notifying it and providing all the supporting documents it needs.

Alternatively, you can call the claims team on 1300 209 352 or email racclaims@tmnfatravelinsurance.com.au.

Here's the bottom line about RAC Travel Insurance

RAC offers strong protection across the board, at a reasonable price point.

COVID-19 claims are covered for cancellation, overseas medical and emergency expenses (and under the ski and cruise options if you add them), but other COVID-related costs aren't covered.

Lots of adventure activities, and even scooter and motorbike riding, are covered as standard, which is good news for many adrenaline-fuelled but budget-conscious travellers. However, there's no option to add a specific adventure pack so be sure to check exactly which activities are covered and any requirements attached.

If you're still not sure about RAC Travel Insurance, you can compare other travel insurance companies here.

Frequently asked questions

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Nicola Middlemiss is a journalist with nearly a decade of experience in personal finance and insurance. She has contributed to Domain, Yahoo Finance, Money Magazine and Insurance Business Australia, offering in-depth insights into commercial insurance in the Australian market. Nicola holds a Bachelor’s degree in English from the University of Leeds and a Tier 1 General Insurance (General Advice) certification, which complies with ASIC standards. See full bio

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2 Responses

    Carmel's avatar
    CarmelMarch 19, 2016

    Amendment or Cancellation cost: If a close family member got very sick and I decided not to go on trip, would the policy cover this

    thank you

      Richard Laycock's headshotFinder
      RichardMarch 21, 2016Finder

      Hi Carmel,

      Thanks for your question.

      Your cancellation will depend on your policy exclusions stated with RAC. If you were aware of any reason, before your period of insurance commenced, that may cause your trip to be cancelled, you may not be covered.

      The exact definition of a relative for each travel insurance policy will vary from insurers. Moreover, there are many policies that will cover you for amendment and cancellation costs due to family emergencies.

      Please make sure to read the eligibility criteria, features and details of the policy, as well as the relevant Product Disclosure Statements before making a decision and consider whether the product is right for you. If necessary, speak to the insurance brand to verify any details.

      I hope this was helpful,
      Richard

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