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Citibank travel insurance
Consider Citibank travel insurance for your next trip.
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If you've started planning your next overseas adventure, or are thinking of keeping it low-key with a local getaway, there could be a number of different things to think of. While it might be easy to get preoccupied with all the details of your trip, it is important to take the time to consider having the right cover in place to account for unforeseen losses whilst travelling.
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A travel ban is in place for all Australians effective 25 March 2020. Most travel insurance brands will not cover you if you travel against a government warning. If you already have a policy, please contact your insurer directly for more information. We are currently updating our site to reflect the Australian government’s advice. Some travel insurance policies will be temporarily unavailable.
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Receive a quote for Citibank travel insurance policies
Travel insurance may provide the financial buffer that you need in the event of an overseas medical emergency, if you lose your luggage or experience a delay in your travel, amongst many other things. With Citibank travel insurance, you have the option to choose the level of cover that best suits your travelling needs and cover requirements. Over 50? No worries, Citibank offers cover options up to age 69.
Why take out your travel insurance cover with Citibank?
There are some key benefits of taking out Citibank travel insurance that makes it a good option for your next trip away:
- Backed by one of the global leaders in general insurance. Citibank has partnered with Chubb Insurance, one of the world's largest insurance providers, which has operations in over 54 countries.
- A variety of cover to suit all kinds of travellers. Citibank travel insurance has a variety of travel plans and covers designed to suit different types of travellers and needs. You can choose from three levels of cover for when you are going overseas or travelling in Australia on a one-off trip with Essential, Premium or Elite Plans. If you are jet-setting around the world, Citibank also offers Frequent Traveller Insurance to provide cover for your multiple trips of up to 90 consecutive days for each overseas trip and up to 45 consecutive days for each domestic trip.
- Cover options for senior travellers. Travellers over 70 years old can benefit from the Citibank Seniors Traveller Insurance plan, with options of one or multiple trip cover for overseas or domestic trips.
- Children are covered free-of-charge. If you are travelling with two dependent children/grandchildren that are under 21 years of age, they will receive complimentary cover from Citibank travel insurance.
- 14-day cooling-off period. If you decide that your Citibank travel insurance policy no longer suits your needs, you have 14 days from the date you're covered under your policy to cancel your cover and any premiums paid to date will be refunded, unless you have commenced your journey or you are entitled to make a claim.
- Automatic cover for 12 pre-existing medical conditions. Citibank Travel Insurance and Citibank Frequent Traveller Insurance provides cover for any one of the 12 medical conditions listed in the PDS at no extra cost. It is important to have a clear understanding of the terms and conditions that are applicable to these medical conditions as they may vary. Citibank will also provide cover for senior travellers that have pre-existing medical conditions mentioned below if they are between 50 and 75 years old. Please consult the product disclosure statement for the specifics of cover and check if conditions may apply. These medical conditions are:
- Asthma
- Diabetes (non-insulin dependent)
- Epilepsy
- Gout
- Hiatus hernia
- Hip replacement
- High blood pressure
- High cholesterol
- Peptic ulcer
- Prostate cancer
- Stroke
- Underactive thyroid
Citibank travel insurance product review Australia
Whether you are travelling to faraway places around the world or uncovering the local hidden gems in Australia, you can find different travel insurance plans and covers with Citibank travel insurance and Citibank frequent traveller insurance.
One Trip travel insurance
Citibank travel insurance is available for both international and domestic trips for travellers up to age 69 at time of application, and there are three cover options that you can choose from: Essential, Premium and Elite. To be eligible for Citibank One Trip travel insurance, you must be between 18 to 69 years old at the time of application.
Single trip travel insurance for international destinations
| Benefit | Essential Cover | Premium Cover | Elite Cover |
|---|---|---|---|
| Overseas medical and dental expenses | |||
| Additional accommodation and travel expenses | |||
| Cancellation fees and lost deposits | |||
| Luggage and travel documents | |||
| Delayed luggage allowance | |||
| Replacement of money | |||
| Rental vehicle access | |||
| Travel delay accommodation | |||
| Flight delay | |||
| Hospital cash | |||
| Public transport hijacking and kidnapping | |||
| Accidental death cover | |||
| Permanent disability cover | |||
| Accidental death cover for children | |||
| Permanent disability cover for children | |||
| Personal liability | |||
| Credit card balance | |||
| Legal expenses |
*Please consult the Product Disclosure Statement (PDS) for the specifics of cover and for any sub-limits that may apply.
Single trip travel insurance for domestic destinations
| Benefit | Essential Cover | Premium Cover | Elite Cover |
|---|---|---|---|
| Additional accommodation and travel expenses | |||
| Cancellation fees and lost deposits | |||
| Luggage and travel documents | |||
| Delayed luggage allowance | |||
| Rental vehicle access | |||
| Travel delay accommodation | |||
| Accidental death cover | |||
| Permanent disability cover | |||
| Accidental death cover for children | |||
| Permanent disability cover for children | |||
| Personal liability | |||
| Credit card balance | |||
| Legal expenses |
*Please consult the Product Disclosure Statement (PDS) for the specifics of cover and for any sub-limits that may apply.
Frequent Traveller insurance
If you take regular trips throughout a year for either business or leisure, you may benefit from Citibank Frequent Traveller insurance, which provides policy cover for either overseas and domestic journeys. Citibank Frequent Traveller insurance is available as a Single or Family cover for travellers up to age 69 and it provides annual cover for journeys of up to 90 consecutive days under the Worldwide Plan, and up to 45 consecutive days under the Domestic Plan. To be eligible for Citibank Frequent Traveller insurance, you must be between 18 to 69 years old at the time of application.
Summary of benefits for multi-trip travel insurance policies
| Benefit | Worldwide Plan | Domestic Plan |
|---|---|---|
| Overseas medical and dental expenses | ||
| Additional accommodation and travel expenses | ||
| Cancellation fees and lost deposits | ||
| Luggage and travel documents | ||
| Delayed luggage allowance | ||
| Replacement of money | ||
| Rental vehicle excess | ||
| Travel delay accommodation | ||
| Flight delay | ||
| Hospital cash | ||
| Public transport hijacking and kidnapping | ||
| Accidental death cover | ||
| Permanent disability cover | ||
| Accidental death cover for children | ||
| Permanent disability cover for children | ||
| Personal liability |
*Please consult the Product Disclosure Statement (PDS) for the specifics of cover and for any sub-limits that may apply.
Seniors Traveller insurance
If you are a senior traveller looking to secure a travel insurance plan on your next trip, you may want to consider Citibank Senior Traveller insurance. Available for both international and domestic destinations, you can opt for a single trip or multiple trips option, allowing you greater peace of mind for when you embark on your next escape. You can apply for Citibank Seniors Traveller insurance if you are between 70 to 89 years old for One Trip cover or 70 to 79 years old for Frequent Traveller cover.
Summary of benefits for seniors travel insurance policies
| Benefit | International Plan | Domestic Plan |
|---|---|---|
| Overseas medical and dental expenses | ||
| Additional accommodation and travel expenses | ||
| Cancellation fees and lost deposits | ||
| Luggage and travel documents | ||
| Delayed luggage allowance | ||
| Replacement of money | ||
| Rental vehicle excess | ||
| Travel delay accommodation | ||
| Flight delay | ||
| Hospital cash | ||
| Public transport hijacking and kidnapping | ||
| Accidental death cover | ||
| Permanent disability cover | ||
| Accidental death cover for children | ||
| Permanent disability cover for children | ||
| Personal liability |
*Please consult the Product Disclosure Statement (PDS) for the specifics of cover and for any sub-limits that may apply.
Your Citibank travel insurance policy: FAQs
Citibank travel insurance claims: What you need to know
What you have to do in the event of a claim:
- Let Chubb know of your claim as soon as possible after the event has occurred and provide them with a completed claim form within 30 days of the event or as soon as practically possible.
- Complete a claim form and provide all relevant supporting documentation, such as medical reports, police reports, receipts, declarations, etc.
- Obtain a written declaration from the local authorities in the event that you lose your luggage and travel documents.
- Get in touch with Chubb Assistance if you need emergency assistance whilst travelling overseas. This line is available 24/7.
Receive your Citibank travel insurance quote and buy online
With Citibank travel insurance in place, you can enjoy your holiday experience to the fullest and minimise any financial burden that may affect you throughout the duration of your trip. Citibank offers affordable travel protection solutions without any compromise on the quality of cover. To buy a Citibank travel insurance policy, you can proceed by completing your purchase online or over the phone. Your Citibank travel insurance cover will commence as soon as your application is approved and you will receive a confirmation via writing or email.
Citibank Travel Insurance is issued and underwritten by Chubb Insurance Australia Limited ABN 23 001 642 020, AFSL No. 239687 (ACE) and distributed by Citigroup Pty Ltd (Citibank), ABN 88 004 325 080, AFSL No. 238098, Australian Credit Licence 238098. Chubb and Citibank only provide general advice and do not consider your objectives, financial situation or needs. To decide if this product is right for you, read the Citibank Travel Insurance Combined Product Disclosure Statement (PDS) and Policy Wording. Terms, conditions, limits and exclusions apply as set out in the policy wording. Please also see the Financial Services Guide.
Ask an Expert
I am 25. I have bronchiectasis, asthma and an Iga deficiency which is controlled by immunoglobulin traveling to a
Canada and North America- can you help me?
Hi Judi,
Thanks for getting in touch. finder.com.au is a comparison service and we are not permitted to provide our users with personalised advice. Pre-existing conditions are assessed on a case-by-case basis and whether your eligibility for cover determined by both the condition and its severity. For more information, please consult our travel insurance and pre-existing conditions article.
All the best,
Richard
Hi, My mom and my sister are traveling from El Salvador, Central America to Australia from the 5/11/15 to 19/01/16 Mom’s DOB: 19/03/1939 My sister: 18/03/1975. Please advise a travel insurance quote.
Your prompt reply would be much appreciated Regards,
Ruth
Hi Ruth,
Thanks for your enquiry. finder.com.au is a comparison service and not an insurer. If you would like to compare quotes from the providers in our panel, please enter your mother and sister’s travel details into the comparison tool on the travel insurance homepage.
I hope this was helpful,
Richard
I will be 70 while I am travelling this year and will be away for 19 weeks. Is it possible to find travel cover for that length of time
Hi RJO,
Thanks for your question. Yes, it is possible for you to find cover as most single trip travel insurance policies have a maximum trip duration of 12 months.
I hope this was helpful,
Richard
I’m 62 yrs old travelling Adelaide to Dubai on 14th May 2015 & returning To Adelaide on the 21st of May 2015 . Quote please.
Hi Joy,
Thanks for your question. Unfortunately, finder.com.au is a comparison service and not an insurer. If you would like to receive a quote from Citibank, please click the get quote button in the table above. If you would like to compare quotes from the insurers in our panel, please enter your travel details into the quote form on the homepage.
I hope this was helpful,
Richard
Hello –
Does the policy cover skiing, snowboarding, snowmobile, etc?
Also, I’ve got a 18 yr old outsider travelling with our family. can he be included in our policy?
Thanks
Stephen
Hi Stephen,
Thanks for your question. While this cover does offer cover for dependent Children and/or two unrelated children on either single/family policies, it doesn’t look like they offer a winter sports option. If you would like to have a look at some of the providers that do offer ski insurance, please have a look at our Ski Insurance page.
I hope this was helpful,
Richard
Hi, I already have an existing travel insurance policy with Citibank. Can I extend online
Hi there,
On the Citibank website it states that, “Each Journey covered under the Citibank Frequent Traveller Insurance Policy may be for a maximum of ninety (90) days only. If You require an extension to this period of cover, please contact ACE to discuss Your request.”
Cheers,
Shirley
Hi, I am looking for affordable travel insurance for my 88yo father. He is in good health. Only pre medical is atrial fibrillation many years ago.
We will be on a cruise ship the whole time.
Maybe approx 40days. Alaska – Vancouver to Australia.
Just wants medical (and remains brought home cover).
Are you able to help with this.
Thanks
Raina
Hello Raina,
thanks for the question.
The age limits for travel insurance can vary between different providers, so it’s a good idea to check with a number of different providers, as some may provide insurance to your father.
If not, contacting a travel insurance provider directly and explaining to them his age and previous medical issues may see them offer travel insurance with a higher premium and exclusions surrounding his condition.
I hope this helps,
Marc.