Citibank travel insurance

If you've started planning your next overseas adventure, or are thinking of keeping it low-key with a local getaway, there could be a number of different things to think of. While it might be easy to get preoccupied with all the details of your trip, it is important to take the time to consider having the right cover in place to account for unforeseen losses whilst travelling.

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A travel ban is in place for all Australians effective 25 March 2020. Most travel insurance brands will not cover you if you travel against a government warning. If you already have a policy, please contact your insurer directly for more information.
We are currently updating our site to reflect the Australian government’s advice. Some travel insurance policies will be temporarily unavailable.

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Receive a quote for Citibank travel insurance policies

Travel insurance may provide the financial buffer that you need in the event of an overseas medical emergency, if you lose your luggage or experience a delay in your travel, amongst many other things. With Citibank travel insurance, you have the option to choose the level of cover that best suits your travelling needs and cover requirements. Over 50? No worries, Citibank offers cover options up to age 69.

Why take out your travel insurance cover with Citibank?

There are some key benefits of taking out Citibank travel insurance that makes it a good option for your next trip away:

• Backed by one of the global leaders in general insurance. Citibank has partnered with Chubb Insurance, one of the world's largest insurance providers, which has operations in over 54 countries.
• A variety of cover to suit all kinds of travellers. Citibank travel insurance has a variety of travel plans and covers designed to suit different types of travellers and needs. You can choose from three levels of cover for when you are going overseas or travelling in Australia on a one-off trip with Essential, Premium or Elite Plans. If you are jet-setting around the world, Citibank also offers Frequent Traveller Insurance to provide cover for your multiple trips of up to 90 consecutive days for each overseas trip and up to 45 consecutive days for each domestic trip.
• Cover options for senior travellers. Travellers over 70 years old can benefit from the Citibank Seniors Traveller Insurance plan, with options of one or multiple trip cover for overseas or domestic trips.
• Children are covered free-of-charge. If you are travelling with two dependent children/grandchildren that are under 21 years of age, they will receive complimentary cover from Citibank travel insurance.
• 14-day cooling-off period. If you decide that your Citibank travel insurance policy no longer suits your needs, you have 14 days from the date you're covered under your policy to cancel your cover and any premiums paid to date will be refunded, unless you have commenced your journey or you are entitled to make a claim.
• Automatic cover for 12 pre-existing medical conditions. Citibank Travel Insurance and Citibank Frequent Traveller Insurance provides cover for any one of the 12 medical conditions listed in the PDS at no extra cost. It is important to have a clear understanding of the terms and conditions that are applicable to these medical conditions as they may vary. Citibank will also provide cover for senior travellers that have pre-existing medical conditions mentioned below if they are between 50 and 75 years old. Please consult the product disclosure statement for the specifics of cover and check if conditions may apply. These medical conditions are:

Citibank travel insurance product review Australia

Whether you are travelling to faraway places around the world or uncovering the local hidden gems in Australia, you can find different travel insurance plans and covers with Citibank travel insurance and Citibank frequent traveller insurance.

One Trip travel insurance

Citibank travel insurance is available for both international and domestic trips for travellers up to age 69 at time of application, and there are three cover options that you can choose from: Essential, Premium and Elite. To be eligible for Citibank One Trip travel insurance, you must be between 18 to 69 years old at the time of application.

Single trip travel insurance for international destinations

_{*Please consult the Product Disclosure Statement (PDS) for the specifics of cover and for any sub-limits that may apply.}

Single trip travel insurance for domestic destinations

_{*Please consult the Product Disclosure Statement (PDS) for the specifics of cover and for any sub-limits that may apply.}

Frequent Traveller insurance

If you take regular trips throughout a year for either business or leisure, you may benefit from Citibank Frequent Traveller insurance, which provides policy cover for either overseas and domestic journeys. Citibank Frequent Traveller insurance is available as a Single or Family cover for travellers up to age 69 and it provides annual cover for journeys of up to 90 consecutive days under the Worldwide Plan, and up to 45 consecutive days under the Domestic Plan. To be eligible for Citibank Frequent Traveller insurance, you must be between 18 to 69 years old at the time of application.

Summary of benefits for multi-trip travel insurance policies

_{*Please consult the Product Disclosure Statement (PDS) for the specifics of cover and for any sub-limits that may apply.}

Seniors Traveller insurance

If you are a senior traveller looking to secure a travel insurance plan on your next trip, you may want to consider Citibank Senior Traveller insurance. Available for both international and domestic destinations, you can opt for a single trip or multiple trips option, allowing you greater peace of mind for when you embark on your next escape. You can apply for Citibank Seniors Traveller insurance if you are between 70 to 89 years old for One Trip cover or 70 to 79 years old for Frequent Traveller cover.

Summary of benefits for seniors travel insurance policies

_{*Please consult the Product Disclosure Statement (PDS) for the specifics of cover and for any sub-limits that may apply.}

Your Citibank travel insurance policy: FAQs

• Q. Who is eligible to apply for Citibank travel insurance?

  • A. To be eligible for Citibank Travel Insurance, you must be:
  • An Australian resident
  • Aged 18 and 69 years old (One Trip and Frequent Traveller cover)

• Q. When can I purchase my Citibank Travel Insurance – One Trip?

  A. You can purchase your travel insurance plan up to nine months prior to the commencement of your journey or if you are a frequent traveller consider Frequent Traveller Insurance available up to 45 days prior to policy issue date. The latest you can buy your travel cover is on the day you are leaving for your trip, but before you depart.

• Q. Can I cancel my travel insurance policy?

  A. If you change your mind and would like to cancel your policy, you can do so in writing within 14 days from the date that you were covered and you will get a full refund of any premiums paid unless you have commenced your journey or you are entitled to make a claim.

• Q. Is an excess applicable to my claim?

  A. Yes, the excess is $100 for claims under the international plans or $50 for claims under the domestic plans.

• Q. Can I extend my Citibank Travel Insurance – One Trip policy if my travel arrangements have changed?

  A. If you need to extend the period of your cover, contact Chubb before the end date of your policy.

• Q. If I have a pre-existing medical condition, will I be covered by Citibank travel insurance?

  A. While you don’t need to provide a medical certificate to purchase a Citibank travel insurance policy, be aware that there are exclusions in place for losses arising from pre-existing medical conditions and you will not be covered. There are 12 pre-existing medical conditions that are exempted from this exclusion. However, it is important for you to read and understand the terms and conditions before taking out cover.

Citibank travel insurance claims: What you need to know

What you have to do in the event of a claim:

• Let Chubb know of your claim as soon as possible after the event has occurred and provide them with a completed claim form within 30 days of the event or as soon as practically possible.
• Complete a claim form and provide all relevant supporting documentation, such as medical reports, police reports, receipts, declarations, etc.
• Obtain a written declaration from the local authorities in the event that you lose your luggage and travel documents.
• Get in touch with Chubb Assistance if you need emergency assistance whilst travelling overseas. This line is available 24/7.

Receive your Citibank travel insurance quote and buy online

With Citibank travel insurance in place, you can enjoy your holiday experience to the fullest and minimise any financial burden that may affect you throughout the duration of your trip. Citibank offers affordable travel protection solutions without any compromise on the quality of cover. To buy a Citibank travel insurance policy, you can proceed by completing your purchase online or over the phone. Your Citibank travel insurance cover will commence as soon as your application is approved and you will receive a confirmation via writing or email.

_{Citibank Travel Insurance is issued and underwritten by Chubb Insurance Australia Limited ABN 23 001 642 020, AFSL No. 239687 (ACE) and distributed by Citigroup Pty Ltd (Citibank), ABN 88 004 325 080, AFSL No. 238098, Australian Credit Licence 238098. Chubb and Citibank only provide general advice and do not consider your objectives, financial situation or needs. To decide if this product is right for you, read the Citibank Travel Insurance Combined Product Disclosure Statement (PDS) and Policy Wording. Terms, conditions, limits and exclusions apply as set out in the policy wording. Please also see the Financial Services Guide.}