Citibank travel insurance

Consider Citibank travel insurance for your next trip.

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Important:

Travel insurance rules continue to change as a result of the coronavirus pandemic. We’re working hard to keep up and make sure our guides are up to date, however some information may not be accurate during the pandemic. It’s even more important to double-check all details that matter to you before taking out cover. Please know that some policies may not be available through Finder at this time. Here are some helpful tips:
    • If you're buying a policy today, it's unlikely that you'll be covered for any coronavirus-related claims
    • If your travel plans go against government advice, your policy will most likely be voided and you won't be covered
    If you've started planning your next overseas adventure, or are thinking of keeping it low-key with a local getaway, there could be a number of different things to think of. While it might be easy to get preoccupied with all the details of your trip, it is important to take the time to consider having the right cover in place to account for unforeseen losses whilst travelling.
    Citibank travel insurance is not currently available via finder. You can visit their website at www.citibank.com.au for more information or compare alternative options available below.

    Compare your travel insurance quotes

    warning Finally, some good news! Domestic travel is picking up, so some insurers have started offering cover again 🦘
    Just remember, you won't be covered for any pandemic related claims if you do take out domestic travel insurance.
    International travel insurance is limited and sometimes unavailable at this point.

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    Receive a quote for Citibank travel insurance policies

    Travel insurance may provide the financial buffer that you need in the event of an overseas medical emergency, if you lose your luggage or experience a delay in your travel, amongst many other things. With Citibank travel insurance, you have the option to choose the level of cover that best suits your travelling needs and cover requirements. Over 50? No worries, Citibank offers cover options up to age 69.

    Why take out your travel insurance cover with Citibank?

    There are some key benefits of taking out Citibank travel insurance that makes it a good option for your next trip away:

    • Backed by one of the global leaders in general insurance. Citibank has partnered with Chubb Insurance, one of the world's largest insurance providers, which has operations in over 54 countries.
    • A variety of cover to suit all kinds of travellers. Citibank travel insurance has a variety of travel plans and covers designed to suit different types of travellers and needs. You can choose from three levels of cover for when you are going overseas or travelling in Australia on a one-off trip with Essential, Premium or Elite Plans. If you are jet-setting around the world, Citibank also offers Frequent Traveller Insurance to provide cover for your multiple trips of up to 90 consecutive days for each overseas trip and up to 45 consecutive days for each domestic trip.
    • Cover options for senior travellers. Travellers over 70 years old can benefit from the Citibank Seniors Traveller Insurance plan, with options of one or multiple trip cover for overseas or domestic trips.
    • Children are covered free-of-charge. If you are travelling with two dependent children/grandchildren that are under 21 years of age, they will receive complimentary cover from Citibank travel insurance.
    • 14-day cooling-off period. If you decide that your Citibank travel insurance policy no longer suits your needs, you have 14 days from the date you're covered under your policy to cancel your cover and any premiums paid to date will be refunded, unless you have commenced your journey or you are entitled to make a claim.
    • Automatic cover for 12 pre-existing medical conditions. Citibank Travel Insurance and Citibank Frequent Traveller Insurance provides cover for any one of the 12 medical conditions listed in the PDS at no extra cost. It is important to have a clear understanding of the terms and conditions that are applicable to these medical conditions as they may vary. Citibank will also provide cover for senior travellers that have pre-existing medical conditions mentioned below if they are between 50 and 75 years old. Please consult the product disclosure statement for the specifics of cover and check if conditions may apply. These medical conditions are:
    • Asthma
    • Diabetes (non-insulin dependent)
    • Epilepsy
    • Gout
    • Hiatus hernia
    • Hip replacement
    • High blood pressure
    • High cholesterol
    • Peptic ulcer
    • Prostate cancer
    • Stroke
    • Underactive thyroid

    Citibank travel insurance product review Australia

    Whether you are travelling to faraway places around the world or uncovering the local hidden gems in Australia, you can find different travel insurance plans and covers with Citibank travel insurance and Citibank frequent traveller insurance.

    One Trip travel insurance

    Citibank travel insurance is available for both international and domestic trips for travellers up to age 69 at time of application, and there are three cover options that you can choose from: Essential, Premium and Elite. To be eligible for Citibank One Trip travel insurance, you must be between 18 to 69 years old at the time of application.

    Single trip travel insurance for international destinations

    BenefitEssential CoverPremium CoverElite Cover
    Overseas medical and dental expenses
    Yes
    Yes
    Yes
    Additional accommodation and travel expenses
    Yes
    Yes
    Yes
    Cancellation fees and lost deposits
    Yes
    Yes
    Yes
    Luggage and travel documents
    Yes
    Yes
    Yes
    Delayed luggage allowance
    Yes
    Yes
    Yes
    Replacement of money
    No
    Yes
    Yes
    Rental vehicle access
    No
    Yes
    Yes
    Travel delay accommodation
    Yes
    Yes
    Yes
    Flight delay
    No
    Yes
    Yes
    Hospital cash
    Yes
    Yes
    Yes
    Public transport hijacking and kidnapping
    Yes
    Yes
    Yes
    Accidental death cover
    Yes
    Yes
    Yes
    Permanent disability cover
    Yes
    Yes
    Yes
    Accidental death cover for children
    Yes
    Yes
    Yes
    Permanent disability cover for children
    Yes
    Yes
    Yes
    Personal liability
    Yes
    Yes
    Yes
    Credit card balance
    No
    No
    Yes
    Legal expenses
    No
    No
    Yes

    *Please consult the Product Disclosure Statement (PDS) for the specifics of cover and for any sub-limits that may apply.

    Single trip travel insurance for domestic destinations

    BenefitEssential CoverPremium CoverElite Cover
    Additional accommodation and travel expenses
    Yes
    Yes
    Yes
    Cancellation fees and lost deposits
    Yes
    Yes
    Yes
    Luggage and travel documents
    Yes
    Yes
    Yes
    Delayed luggage allowance
    Yes
    Yes
    Yes
    Rental vehicle access
    No
    Yes
    Yes
    Travel delay accommodation
    No
    Yes
    Yes
    Accidental death cover
    Yes
    Yes
    Yes
    Permanent disability cover
    Yes
    Yes
    Yes
    Accidental death cover for children
    Yes
    Yes
    Yes
    Permanent disability cover for children
    Yes
    Yes
    Yes
    Personal liability
    Yes
    Yes
    Yes
    Credit card balance
    No
    No
    Yes
    Legal expenses
    No
    No
    Yes

    *Please consult the Product Disclosure Statement (PDS) for the specifics of cover and for any sub-limits that may apply.

    Frequent Traveller insurance

    If you take regular trips throughout a year for either business or leisure, you may benefit from Citibank Frequent Traveller insurance, which provides policy cover for either overseas and domestic journeys. Citibank Frequent Traveller insurance is available as a Single or Family cover for travellers up to age 69 and it provides annual cover for journeys of up to 90 consecutive days under the Worldwide Plan, and up to 45 consecutive days under the Domestic Plan. To be eligible for Citibank Frequent Traveller insurance, you must be between 18 to 69 years old at the time of application.

    Summary of benefits for multi-trip travel insurance policies

    BenefitWorldwide PlanDomestic Plan
    Overseas medical and dental expenses
    Yes
    No
    Additional accommodation and travel expenses
    Yes
    Yes
    Cancellation fees and lost deposits
    Yes
    Yes
    Luggage and travel documents
    Yes
    Yes
    Delayed luggage allowance
    Yes
    Yes
    Replacement of money
    Yes
    No
    Rental vehicle excess
    No
    Yes
    Travel delay accommodation
    Yes
    Yes
    Flight delay
    Yes
    No
    Hospital cash
    Yes
    No
    Public transport hijacking and kidnapping
    Yes
    No
    Accidental death cover
    Yes
    Yes
    Permanent disability cover
    Yes
    Yes
    Accidental death cover for children
    Yes
    Yes
    Permanent disability cover for children
    Yes
    Yes
    Personal liability
    Yes
    Yes

    *Please consult the Product Disclosure Statement (PDS) for the specifics of cover and for any sub-limits that may apply.

    Seniors Traveller insurance

    If you are a senior traveller looking to secure a travel insurance plan on your next trip, you may want to consider Citibank Senior Traveller insurance. Available for both international and domestic destinations, you can opt for a single trip or multiple trips option, allowing you greater peace of mind for when you embark on your next escape. You can apply for Citibank Seniors Traveller insurance if you are between 70 to 89 years old for One Trip cover or 70 to 79 years old for Frequent Traveller cover.

    Summary of benefits for seniors travel insurance policies

    BenefitInternational PlanDomestic Plan
    Overseas medical and dental expenses
    Yes
    No
    Additional accommodation and travel expenses
    Yes
    Yes
    Cancellation fees and lost deposits
    Yes
    Yes
    Luggage and travel documents
    Yes
    Yes
    Delayed luggage allowance
    Yes
    Yes
    Replacement of money
    Yes
    No
    Rental vehicle excess
    Yes
    Yes
    Travel delay accommodation
    Yes
    Yes
    Flight delay
    Yes
    No
    Hospital cash
    Yes
    No
    Public transport hijacking and kidnapping
    Yes
    No
    Accidental death cover
    Yes
    Yes
    Permanent disability cover
    Yes
    Yes
    Accidental death cover for children
    Yes
    Yes
    Permanent disability cover for children
    Yes
    Yes
    Personal liability
    Yes
    Yes

    *Please consult the Product Disclosure Statement (PDS) for the specifics of cover and for any sub-limits that may apply.

    Your Citibank travel insurance policy: FAQs

    Citibank travel insurance claims: What you need to know

    What you have to do in the event of a claim:

    • Let Chubb know of your claim as soon as possible after the event has occurred and provide them with a completed claim form within 30 days of the event or as soon as practically possible.
    • Complete a claim form and provide all relevant supporting documentation, such as medical reports, police reports, receipts, declarations, etc.
    • Obtain a written declaration from the local authorities in the event that you lose your luggage and travel documents.
    • Get in touch with Chubb Assistance if you need emergency assistance whilst travelling overseas. This line is available 24/7.

    Receive your Citibank travel insurance quote and buy online

    With Citibank travel insurance in place, you can enjoy your holiday experience to the fullest and minimise any financial burden that may affect you throughout the duration of your trip. Citibank offers affordable travel protection solutions without any compromise on the quality of cover. To buy a Citibank travel insurance policy, you can proceed by completing your purchase online or over the phone. Your Citibank travel insurance cover will commence as soon as your application is approved and you will receive a confirmation via writing or email.

    Citibank Travel Insurance is issued and underwritten by Chubb Insurance Australia Limited ABN 23 001 642 020, AFSL No. 239687 (ACE) and distributed by Citigroup Pty Ltd (Citibank), ABN 88 004 325 080, AFSL No. 238098, Australian Credit Licence 238098. Chubb and Citibank only provide general advice and do not consider your objectives, financial situation or needs. To decide if this product is right for you, read the Citibank Travel Insurance Combined Product Disclosure Statement (PDS) and Policy Wording. Terms, conditions, limits and exclusions apply as set out in the policy wording. Please also see the Financial Services Guide.

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    14 Responses

      Default Gravatar
      JudiNovember 14, 2016

      I am 25. I have bronchiectasis, asthma and an Iga deficiency which is controlled by immunoglobulin traveling to a
      Canada and North America- can you help me?

        Avatarfinder Customer Care
        RichardNovember 15, 2016Staff

        Hi Judi,

        Thanks for getting in touch. finder.com.au is a comparison service and we are not permitted to provide our users with personalised advice. Pre-existing conditions are assessed on a case-by-case basis and whether your eligibility for cover determined by both the condition and its severity. For more information, please consult our travel insurance and pre-existing conditions article.

        All the best,
        Richard

      Default Gravatar
      RuthOctober 9, 2015

      Hi, My mom and my sister are traveling from El Salvador, Central America to Australia from the 5/11/15 to 19/01/16 Mom’s DOB: 19/03/1939 My sister: 18/03/1975. Please advise a travel insurance quote.
      Your prompt reply would be much appreciated Regards,
      Ruth

      Default Gravatar
      RJOApril 21, 2015

      I will be 70 while I am travelling this year and will be away for 19 weeks. Is it possible to find travel cover for that length of time

        Avatarfinder Customer Care
        RichardApril 21, 2015Staff

        Hi RJO,

        Thanks for your question. Yes, it is possible for you to find cover as most single trip travel insurance policies have a maximum trip duration of 12 months.

        I hope this was helpful,
        Richard

      Default Gravatar
      JoyJanuary 30, 2015

      I’m 62 yrs old travelling Adelaide to Dubai on 14th May 2015 & returning To Adelaide on the 21st of May 2015 . Quote please.

        Avatarfinder Customer Care
        RichardJanuary 30, 2015Staff

        Hi Joy,

        Thanks for your question. Unfortunately, finder.com.au is a comparison service and not an insurer. If you would like to receive a quote from Citibank, please click the get quote button in the table above. If you would like to compare quotes from the insurers in our panel, please enter your travel details into the quote form on the homepage.

        I hope this was helpful,
        Richard

      Default Gravatar
      StephenOctober 23, 2014

      Hello –
      Does the policy cover skiing, snowboarding, snowmobile, etc?

      Also, I’ve got a 18 yr old outsider travelling with our family. can he be included in our policy?

      Thanks
      Stephen

        Avatarfinder Customer Care
        RichardOctober 24, 2014Staff

        Hi Stephen,

        Thanks for your question. While this cover does offer cover for dependent Children and/or two unrelated children on either single/family policies, it doesn’t look like they offer a winter sports option. If you would like to have a look at some of the providers that do offer ski insurance, please have a look at our Ski Insurance page.

        I hope this was helpful,
        Richard

      Default Gravatar
      CanAugust 4, 2014

      Hi, I already have an existing travel insurance policy with Citibank. Can I extend online

        Avatarfinder Customer Care
        ShirleyAugust 4, 2014Staff

        Hi there,

        On the Citibank website it states that, “Each Journey covered under the Citibank Frequent Traveller Insurance Policy may be for a maximum of ninety (90) days only. If You require an extension to this period of cover, please contact ACE to discuss Your request.”

        Cheers,
        Shirley

      Default Gravatar
      RainaNovember 12, 2013

      Hi, I am looking for affordable travel insurance for my 88yo father. He is in good health. Only pre medical is atrial fibrillation many years ago.

      We will be on a cruise ship the whole time.

      Maybe approx 40days. Alaska – Vancouver to Australia.

      Just wants medical (and remains brought home cover).

      Are you able to help with this.

      Thanks

      Raina

        Avatarfinder Customer Care
        MarcNovember 13, 2013Staff

        Hello Raina,
        thanks for the question.

        The age limits for travel insurance can vary between different providers, so it’s a good idea to check with a number of different providers, as some may provide insurance to your father.

        If not, contacting a travel insurance provider directly and explaining to them his age and previous medical issues may see them offer travel insurance with a higher premium and exclusions surrounding his condition.

        I hope this helps,
        Marc.

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