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Citibank Travel Insurance

Get Citibank Travel Insurance for Your Next Trip

If you have started planning for your next overseas adventure, or keeping it low-key with a local getaway, there could be a number of different things to think of. While it might be easy to get preoccupied with all the details of your trip, it is important to take the time and consider having the right cover in place to account for unforeseen losses whilst travelling.

Receive a Quote for Citibank Travel Insurance Policies

* Terms, conditions, limitations and exclusions apply as set out in the Combined Product Disclosure Statement (PDS) and Policy Wording.

Travel insurance may provide the financial buffer that you need in the event of an overseas medical emergency, if you lose your luggage or experience a delay in your travel, amongst many other things. With Citibank travel insurance, you have the option to choose the level of cover that best suits your travelling needs and cover requirements. Over 50? Not to worry, Citibank has cover options up to age 69.

Why Take Out Your Travel Insurance Cover with Citibank?

There are some key benefits of taking out Citibank Travel Insurance that makes it a good option for your next trip away:

Backed by one of the global leaders in general insurance

Citibank has partnered with Chubb Insurance, one of the worlds largest insurance providers in the world with operations in over 54 countries.

A variety of cover to suit all kinds of travellers

Citibank Travel Insurance has a variety of travel plans and covers designed to suit different types of travellers and needs. You can choose from three levels of cover for when you are going overseas or travelling in Australia on a one-off trip with Essential, Premium or Elite Plans. If you are jet setting around the world, Citibank also offers Frequent Traveller Insurance to provide cover for your multiple trips of up to 90 consecutive days for each overseas trip and up to 45 consecutive days for each domestic trip.

Cover options for senior travellers

Travellers over 70 years old can benefit from the Citibank Seniors Traveller Insurance plan, with options of one or multiple trip cover for overseas or domestic trips.

Children are covered free-of-charge

If you are travelling with two dependent children/grandchildren that are under 21 years of age, they will receive complimentary cover from Citibank travel insurance.

Automatic cover for 12 pre-existing medical conditions

Citibank Travel Insurance and Citibank Frequent Traveller Insurance provides cover for any one of the 12 medical conditions listed in the PDS at no extra cost. It is important to have a clear understanding of the terms and conditions that are applicable to these medical conditions as they may vary. These medical conditions are:

  • Asthma
  • Diabetes (non-insulin dependent)
  • Epilepsy
  • Gout
  • Hiatus hernia
  • Hip replacement
  • High blood pressure
  • High cholesterol
  • Peptic ulcer
  • Prostate cancer
  • Stroke
  • Underactive thyroid

Citibank will also provide cover for senior travellers that have pre-existing medical conditions as mentioned above if they are between 50 and 75 years old. Please consult the PDS for the specifics of cover and can conditions that may apply.

14 days cooling off period

If you decide that your Citibank travel insurance policy no longer suits your needs, you have 14 days from the date you're covered under your policy to cancel your cover and any premiums paid to date will be refunded, unless you have commenced your journey or you are entitled to make a claim.

Citibank Travel Insurance Product Review Australia

Whether you are travelling to faraway places around the world or uncovering the local hidden gems in Australia, you can find different travel insurance plans and covers with Citibank Travel Insurance and Citibank Frequent Traveller Insurance.

One Trip Travel Insurance

Citibank Travel Insurance is available for both international and domestic trips for travellers up to age 69 at time of application, and there are three cover options that you can choose from: Essential, Premium and Elite.

To be eligible for Citibank One Trip travel insurance, you must be between 18 to 69 years old at the time of application.

Summary of benefits - single trip travel insurance for international destinations

BenefitEssential CoverPremium CoverElite Cover
Overseas medical and dental expenses
Yes
Yes
Yes
Additional accommodation and travel expenses
Yes
Yes
Yes
Cancellation fees and lost deposits
Yes
Yes
Yes
Luggage and travel documents
Yes
Yes
Yes
Delayed luggage allowance
Yes
Yes
Yes
Replacement of money
No
Yes
Yes
Rental vehicle access
No
Yes
Yes
Travel delay accommodation
Yes
Yes
Yes
Flight delay
No
Yes
Yes
Hospital cash
Yes
Yes
Yes
Public transport hijacking and kidnapping
Yes
Yes
Yes
Accidental death cover
Yes
Yes
Yes
Permanent disability cover
Yes
Yes
Yes
Accidental death cover for children
Yes
Yes
Yes
Permanent disability cover for children
Yes
Yes
Yes
Personal liability
Yes
Yes
Yes
Credit card balance
No
No
Yes
Legal expenses
No
No
Yes

Please consult the PDS for the specifics of cover and for any sub-limits that may apply.

Summary of benefits - single trip travel insurance for international destinations

BenefitEssential CoverPremium CoverElite Cover
Additional accommodation and travel expenses
Yes
Yes
Yes
Cancellation fees and lost deposits
Yes
Yes
Yes
Luggage and travel documents
Yes
Yes
Yes
Delayed luggage allowance
Yes
Yes
Yes
Rental vehicle access
No
Yes
Yes
Travel delay accommodation
No
Yes
Yes
Accidental death cover
Yes
Yes
Yes
Permanent disability cover
Yes
Yes
Yes
Accidental death cover for children
Yes
Yes
Yes
Permanent disability cover for children
Yes
Yes
Yes
Personal liability
Yes
Yes
Yes
Credit card balance
No
No
Yes
Legal expenses
No
No
Yes

Please consult the PDS for the specifics of cover and for any sub-limits that may apply.

Frequent Traveller Insurance

If you take regular trips throughout a year for either business or leisure, you may benefit from Citibank Frequent Traveller Insurance, which provides policy cover for either overseas and domestic journeys. Citibank Frequent Traveller Insurance is available as a Single or Family cover for travellers up to age 69 and it provides annual cover for journeys of up to 90 consecutive days under the Worldwide Plan, and up to 45 consecutive days under the Domestic Plan.

To be eligible for Citibank Frequent Traveller insurance, you must be between 18 to 69 years old at the time of application.

Summary of benefits - multi trip travel insurance policies

BenefitWorldwide PlanDomestic Plan
Overseas medical and dental expenses
Yes
No
Additional accommodation and travel expenses
Yes
Yes
Cancellation fees and lost deposits
Yes
Yes
Luggage and travel documents
Yes
Yes
Delayed luggage allowance
Yes
Yes
Replacement of money
Yes
No
Rental vehicle excess
No
Yes
Travel delay accommodation
Yes
Yes
Flight delay
Yes
No
Hospital cash
Yes
No
Public transport hijacking and kidnapping
Yes
No
Accidental death cover
Yes
Yes
Permanent disability cover
Yes
Yes
Accidental death cover for children
Yes
Yes
Permanent disability cover for children
Yes
Yes
Personal liability
Yes
Yes

Please consult the PDS for the specifics of cover and for any sub-limits that may apply.

Seniors Traveller Insurance

If you are a senior traveller looking to secure a travel insurance plan on your next trip, you may want to consider Citibank Senior Traveller insurance. Available for both international and domestic destinations, you can opt for a single trip or multiple trips option, allowing you greater peace of mind for when you embark on your next escape.

You can apply for Citibank Seniors Traveller insurance if you are between 70 to 89 years old for One Trip cover or 70 to 79 years old for Frequent Traveller cover.

Summary of benefits - single trip and multi trips travel insurance policies for seniors

BenefitInternational PlanDomestic Plan
Overseas medical and dental expenses
Yes
No
Additional accommodation and travel expenses
Yes
Yes
Cancellation fees and lost deposits
Yes
Yes
Luggage and travel documents
Yes
Yes
Delayed luggage allowance
Yes
Yes
Replacement of money
Yes
No
Rental vehicle excess
Yes
Yes
Travel delay accommodation
Yes
Yes
Flight delay
Yes
No
Hospital cash
Yes
No
Public transport hijacking and kidnapping
Yes
No
Accidental death cover
Yes
Yes
Permanent disability cover
Yes
Yes
Accidental death cover for children
Yes
Yes
Permanent disability cover for children
Yes
Yes
Personal liability
Yes
Yes

Please consult the PDS for the specifics of cover and for any sub-limits that may apply.

Your Citibank Travel Insurance Policy: Frequently Asked Questions

Q. Who are eligible to apply for Citibank travel insurance?

  • A. To be eligible for Citibank Travel Insurance, you must be:
  • An Australian resident
  • Aged 18 and 69 years old (One Trip and Frequent Traveller cover)

Q. When can I purchase my Citibank Travel Insurance – One Trip?

  • A. You can purchase your travel insurance plan up to nine months prior to the commencement of your journey or if you are a frequent traveller consider Frequent Traveller Insurance available up to 45 days prior to policy issue date. The latest you can buy your travel cover is on the day you are leaving for your trip, but before you depart.

Q. Can I cancel my travel insurance policy?

  • A. If you change your mind and would like to cancel your policy, you can do so in writing within 14 days from the date that you were covered and you will get a full refund of any premiums paid unless you have commenced your journey or you are entitled to make a claim.

Q. Is an excess applicable to my claim?

  • A. Yes, the excess is $100 for claims under the international plans or $50 for claims under the domestic plans.

Q. Can I extend my Citibank Travel Insurance – One Trip policy if my travel arrangements have changed?

  • A. If you need to extend the period of your cover, contact Chubb before the end date of your policy.

Q. If I have pre-existing medical condition, will I be covered by Citibank travel insurance?

  • A. While you don’t need to provide a medical certificate to purchase a Citibank travel insurance policy, be aware that there are exclusions in place for losses arising from pre-existing medical conditions and you will not be covered. There are 12 pre-existing medical conditions that are exempted from this exclusion. However, it is important for you to read and understand the terms and conditions before taking out cover.

Citibank Travel Insurance Claims: What You Need to Know

What you have to do in the event of a claim:

  • Let Chubb know of your claim as soon as possible after the event has occurred and provide them with a completed claim form within 30 days of the event or as soon as practically possible.
  • Complete a claim form and provide all relevant  supporting documentation, such as medical reports, police reports, receipts, declarations, etc.
  • Obtain a written declaration from the local authorities in the event that you lose your luggage and travel documents.
  • Get in touch with Chubb Assistance if you need emergency assistance whilst travelling overseas. This line is available 24/7.

Receive Your Citibank Travel Insurance Quote and Buy Online

With Citibank travel insurance in place, you can enjoy your holiday experience to the fullest and minimise any financial burden that may affect you throughout the duration of your trip. Citibank offers affordable travel protection solutions without any compromise on the quality of cover.

To buy a Citibank travel insurance policy, you can proceed by completing your purchase online or over the phone. Your Citibank travel insurance cover will commence as soon as your application is approved and you will receive a confirmation via writing or email.

Compare Citibank Travel Insurance Quotes

Citibank Travel Insurance is issued and underwritten by Chubb Insurance Australia Limited ABN 23 001 642 020, AFSL No. 239687 (ACE) and distributed by Citigroup Pty Ltd (Citibank), ABN 88 004 325 080, AFSL No. 238098, Australian Credit Licence 238098. Chubb and Citibank only provide general advice and do not consider your objectives, financial situation or needs. To decide if this product is right for you, read the Citibank Travel Insurance Combined Product Disclosure Statement (PDS) and Policy Wording. Terms, conditions, limits and exclusions apply as set out in the policy wording.

Please also see the Financial Services Guide.

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14 Responses to Citibank Travel Insurance

  1. Default Gravatar
    Judi | November 14, 2016

    I am 25. I have bronchiectasis, asthma and an Iga deficiency which is controlled by immunoglobulin traveling to a
    Canada and North America- can you help me?

    • Staff
      Richard | November 15, 2016

      Hi Judi,

      Thanks for getting in touch. finder.com.au is a comparison service and we are not permitted to provide our users with personalised advice. Pre-existing conditions are assessed on a case-by-case basis and whether your eligibility for cover determined by both the condition and its severity. For more information, please consult our travel insurance and pre-existing conditions article.

      All the best,
      Richard

  2. Default Gravatar
    Ruth | October 9, 2015

    Hi, My mom and my sister are traveling from El Salvador, Central America to Australia from the 5/11/15 to 19/01/16 Mom’s DOB: 19/03/1939 My sister: 18/03/1975. Please advise a travel insurance quote.
    Your prompt reply would be much appreciated Regards,
    Ruth

  3. Default Gravatar
    RJO | April 21, 2015

    I will be 70 while I am travelling this year and will be away for 19 weeks. Is it possible to find travel cover for that length of time

    • Staff
      Richard | April 21, 2015

      Hi RJO,

      Thanks for your question. Yes, it is possible for you to find cover as most single trip travel insurance policies have a maximum trip duration of 12 months.

      I hope this was helpful,
      Richard

  4. Default Gravatar
    Joy | January 30, 2015

    I’m 62 yrs old travelling Adelaide to Dubai on 14th May 2015 & returning To Adelaide on the 21st of May 2015 . Quote please.

    • Staff
      Richard | January 30, 2015

      Hi Joy,

      Thanks for your question. Unfortunately, finder.com.au is a comparison service and not an insurer. If you would like to receive a quote from Citibank, please click the get quote button in the table above. If you would like to compare quotes from the insurers in our panel, please enter your travel details into the quote form on the homepage.

      I hope this was helpful,
      Richard

  5. Default Gravatar
    Stephen | October 23, 2014

    Hello -
    Does the policy cover skiing, snowboarding, snowmobile, etc?

    Also, I’ve got a 18 yr old outsider travelling with our family. can he be included in our policy?

    Thanks
    Stephen

    • Staff
      Richard | October 24, 2014

      Hi Stephen,

      Thanks for your question. While this cover does offer cover for dependent Children and/or two unrelated children on either single/family policies, it doesn’t look like they offer a winter sports option. If you would like to have a look at some of the providers that do offer ski insurance, please have a look at our Ski Insurance page.

      I hope this was helpful,
      Richard

  6. Default Gravatar
    Can | August 4, 2014

    Hi, I already have an existing travel insurance policy with Citibank. Can I extend online

    • Staff
      Shirley | August 4, 2014

      Hi there,

      On the Citibank website it states that, “Each Journey covered under the Citibank Frequent Traveller Insurance Policy may be for a maximum of ninety (90) days only. If You require an extension to this period of cover, please contact ACE to discuss Your request.”

      Cheers,
      Shirley

  7. Default Gravatar
    Raina | November 12, 2013

    Hi, I am looking for affordable travel insurance for my 88yo father. He is in good health. Only pre medical is atrial fibrillation many years ago.

    We will be on a cruise ship the whole time.

    Maybe approx 40days. Alaska – Vancouver to Australia.

    Just wants medical (and remains brought home cover).

    Are you able to help with this.

    Thanks

    Raina

    • Staff
      Marc | November 13, 2013

      Hello Raina,
      thanks for the question.

      The age limits for travel insurance can vary between different providers, so it’s a good idea to check with a number of different providers, as some may provide insurance to your father.

      If not, contacting a travel insurance provider directly and explaining to them his age and previous medical issues may see them offer travel insurance with a higher premium and exclusions surrounding his condition.

      I hope this helps,
      Marc.

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