Bank of Queensland Travel Insurance

Thinking about travelling with BOQ? Read on to find out if they’re right for you.

Bank of Queensland (BOQ) has straightforward travel insurance provided by Vero, with a clear range of options for your next overseas trip. Its policies emphasise unlimited cover where it’s needed most, so you’re well prepared and won’t be caught short.

Find out what’s covered, what exclusions to look for and get a quote to find out how much BOQ travel insurance costs.

What are the cover options?

The two cover types are:

  • Secure Holiday: Single-trip travel insurance, for a one-off trip
  • Secure Business: Annual multi-trip travel insurance, to cover you on multiple trips for a 12-month period

Both policy types are available as Single or Family options. By selecting family cover you can get higher limits to better meet the needs of multiple travellers.

FeatureWhat it doesSecure HolidaySecure Business
Cancelled travel and accommodation expensesRefunds unrecoverable travel and accommodation expenses
  • Unlimited
  • Unlimited
Overseas medical and dentalCovers overseas medical expenses and repatriation if needed
Dental injuries are only covered up to $1,000
  • Unlimited
  • Unlimited
Additional transport and accommodation expensesCovers transport and accommodation expenses incurred following unexpected events while travelling
  • Unlimited
  • Unlimited
Hospital cash allowancePays an allowance for hospital expenses if you are hospitalised for at least 48 hours and a claim has been accepted for overseas medical expenses
  • Yes
  • Yes
Delayed transport accommodation and meal allowanceIf you have incurred additional accommodation or meal expenses as the result of an unexpected delay from your transport provider of at least 12 hours
  • Yes
  • Yes
Personal baggage and travel documentsCovers the cost of repairing or replacing insured luggage, belongings and travel documents
  • Yes
  • Yes
Accidental deathPays out if you die as the result of an injury while travelling
  • Yes
  • Yes
Personal liabilityCovers legal expenses and compensation cost If you are held legally liable for third party property damage, injury or death on your trip
  • Up to $5 million
  • Up to $5 million
DisabilityPays out if an injury on your trip results in the permanent loss of use of eyes or limbs
  • Yes
  • Yes
Resumption of journeyCovers the cost of additional travel expenses for resuming your journey if you had to return unexpectedly to Australia
  • Yes
  • Yes
Special event cancellationPays for non-refundable special event tickets if you couldn’t attend
  • Up to $500 (single)
  • Up to $2,000 (family)
  • Up to $2,000 (single)
  • Up to $4,000 (family)
Delayed baggage emergency purchase allowanceAn allowance for buying emergency clothing and toiletries if your bags have gone missing for at least 12 hours
  • Yes
  • Yes
Hire car insurance excessCovers the cost of your rental car insurance excess payments if you get into an accident in a hire car
  • Yes
  • Yes
Loss of incomePays out if you are unable to work after your return to Australia as a result of an accident or illness
  • No
  • Yes
Substitute person to complete your businessCovers the cost of sending someone else out in your place to complete the business you were travelling for
  • No
  • Yes

This type of cover is suitable all over the world, including Australia. As such, it can be used as domestic travel insurance. Simply pick your appropriate region, or regions, for your upcoming travel needs.

Your premiums may vary depending on which region you select. If you don’t choose an appropriate region, you might not be covered.

What are the pros and cons of BOQ travel insurance?

There are a few pros and cons that set BOQ travel insurance apart from other policies.

Pros

  • Unlimited cancellation cover
  • Unlimited additional expenses cover

Cons

  • No snow sports cover
  • No special adventure sports or golf cover
  • No additional cruise cover

This type of policy might be a cost-effective option for getting a high level of cover on more general vacations.

However, it might not be ideal or some types of trip, such as ski holidays, cruises or if you’re planning on undertaking adventure sports while travelling.

What exclusions are there?

BOQ travel insurance will not cover:

  • Pre-existing conditions unless approved prior to travel
  • Any mental disorders, sexually transmitted infections, and pregnancy- or childbirth-related injuries or illnesses
  • Motorcycling, unless it’s a hire motorbike with an engine capacity of 200cc or less, and the driver is holding an appropriate motorcycle licence for the country they’re in
  • Any paid work done while overseas, unless it’s for your usual employer in Australia and was arranged prior to commencing your journey
  • The financial failure of any travel or accommodation provider
  • Cancellation or delayed travel expenses when resulting from terrorism
  • Medical expenses or certain other cover types when you’re travelling within Australia
  • Injuries or illnesses that resulted from drugs, alcohol or a failure to take appropriate precautions

What sports are not covered?

You are not covered for:

  • Professional sports
  • Hunting or racing of any kind
  • Football of any kind
  • Any aerial activity other than flying as a fare-paying passenger in a commercial aircraft
  • Mountaineering or rock climbing with ropes or guides
  • Diving with a breathing apparatus if you don’t hold an open water diving licence
  • Off piste skiing, or any competitive ice and snow sports regardless of whether or not you are competing

There is no set age limit for these policies, but children under one month of age are not covered. Age limits may apply for certain cover types, or be considered when approving or declining to cover certain pre-existing conditions.

How does BOQ travel insurance cover pre-existing conditions?

A range of pre-existing conditions are automatically covered under this travel insurance and do not require you to get approval or incur extra premiums. You can find a list of these and the conditions that apply in the Bank of Queensland travel insurance product disclosure statement (PDS).

For all others you will need to get prior approval from the insurer, and may need to pay extra premiums to get covered.

Bank of Queensland may consider individual applications on a case by case basis and apply additional premiums based on age and health.

How to make a claim

To make claims from within Australia, call 1800 646 279. To make claims outside of Australia, call +61 8987 1625. Alternatively you can email travelclaims@vero.com.au.

You will generally be required to quote your policy number and provide a contact phone number.


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