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Bank of Melbourne Travel Insurance

Bank of Melbourne Travel Insurance is no longer available but we've kept this page for existing customers.

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Important Information

Bank of Melbourne is no longer offering Travel Insurance. However, the information on this page has been kept for the benefit of existing customers.

You can compare alternative options available below.

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What did this policy cover?

Bank of Melbourne no longer offers travel insurance. However, this is what its policy covered:

  • Cancellation fees and lost deposits. This benefit provides cover for cancellation fees and non-refundable deposits that occur when unforeseen circumstances force you to cancel or shorten your trip. For example, if you are made redundant or if a relative dies unexpectedly.
  • Overseas emergency medical assistance. You will be covered for the cost of overseas emergency medical assistance offered by Allianz Global Assistance when you are sick or injured overseas.
  • Overseas emergency medical and hospital expenses. If you are sick or injured while overseas, this benefit provides cover for the medical or hospital expenses you incur until you return to Australia.
  • Dental expenses. You’ll receive cover for the emergency dental expenses you incur while overseas.
  • Additional expenses. This benefit provides cover for your additional accommodation and travel expenses if you suffer an illness or injury and are medically unfit to travel, or if your travelling companion is deemed medically unfit to travel any further and you need to stay by their side. Cover is also provided for your repatriation to Australia, as well as for a relative to travel to you, stay with you and accompany you home.
  • Hospital cash allowance. If you’re hospitalised overseas for a continuous period of more than 48 hours, you’ll receive a daily cash benefit of $50.
  • Accidental death. A lump sum benefit will be paid if you die as the result of an accident on your journey. Cover is also available for your accompanying dependents.
  • Permanent disability. Bank of Melbourne Travel Insurance offers a lump-sum benefit if you suffer an injury during your trip that leads to permanent disability.
  • Loss of income. If you suffer an injury during your trip that leads to disability and you are unable to return to work, cover is provided for the resulting loss of income.
  • Travel documents, credit cards and travellers cheques. This benefit covers you for the loss or theft of travel documents, credit cards and traveller’s cheques.
  • Theft of cash. This benefit offers reimbursement when cash is stolen from your person.
  • Luggage and personal effects. Cover for the cost of repairing or replacing lost, stolen or damaged luggage and personal effects is provided under this benefit. Cover is also provided when your luggage and personal effects are delayed by a transport services provider.
  • Travel delay expenses. You will receive an ongoing benefit if your travel is delayed for more than six consecutive hours by circumstances beyond your control.
  • Alternative transport expenses. If your pre-booked transport is cancelled, delayed, shortened or diverted, and you need to travel to a special event such as a wedding or conference, this benefit covers the additional travel expenses you incur to ensure that you arrive on time.
  • Personal liability. Bank of Melbourne Travel Insurance offers cover for your legal liability when you cause bodily injury to someone else or damage their property.
  • Rental vehicle excess. This benefit provides cover for the rental vehicle insurance excess you are liable to pay if your rental car is stolen, damaged or involved in a collision.

How can I claim?

It’s important that you notify the insurer of your claim as soon as possible. This can be done by filling out a claim form online or by phoning Bank of Melbourne. This will need to be done within 30 days of cancelling and completing your journey, and you’ll need to provide full details of the circumstances surrounding your claim.

You will also need to provide evidence and documentation to support your claim. This could include police reports, receipts, photographs, proof of ownership, medical reports and doctor’s certificates.

In the event that you require emergency assistance while overseas, you can phone the Allianz Emergency Assistance hotline 24 hours a day, 365 days a year from anywhere in the world.

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