QBE Travel Insurance Review April 2021 | finder.com.au
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QBE Travel Insurance

Travel with confidence knowing you’re covered and earning Qantas frequent flyer points with most policies.

Zahra Campbell-Avenell
Zahra Campbell-Avenell
Updated
Fact checked

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Important:

Travel insurance rules continue to change as a result of the coronavirus pandemic. We’re working hard to keep up and make sure our guides are up to date, however some information may not be accurate during the pandemic. It’s even more important to double-check all details that matter to you before taking out cover. Please know that some policies may not be available through Finder at this time. Here are some helpful tips:
    • If you're buying a policy today, it's unlikely that you'll be covered for any coronavirus-related claims
    • If your travel plans go against government advice, your policy will most likely be voided and you won't be covered
    Considering all the accidents and misadventures that could befall you when travelling, finding the right travel insurance can become a top priority. As one of the world’s top 20 general insurance and reinsurance companies, QBE prides itself on providing quality insurance policies and an easy and friendly customer service experience.

    With policies provided both for those on a shoestring budget and those who want to leave all their worries behind when they jump on a plane, QBE offers smart insurance options for all travellers. There’s also a range of bonuses, including earning one Qantas Frequent Flyer Point for every $2 spent on certain policies, 24/7 emergency assistance and the inclusion of children under the age of 25 in your policy at no extra cost.

    But which policy is right for you? Let us help you break down the options.

    Green Insurer of the Year 2020

    As part of the Finder Green Awards, we are pleased to announce QBE as our Green Insurer of the Year. It is clear that QBE is an insurance business taking their sustainability efforts seriously. Notably the company is sourcing more than 60% of their electricity from renewable sources, as well as committing to numerous external benchmarks such as CDP and DJSI.

    Important Information

    QBE is no longer offering Travel Insurance. However, the information on this page has been kept for the benefit of existing customers.

    If you would like to compare the current comparison of travel insurance policies, click here.

    Compare your travel insurance quotes

    warning Finally, some good news! Domestic travel is picking up, so some insurers have started offering cover again 🦘
    Just remember, you won't be covered for any pandemic related claims if you do take out domestic travel insurance.
    International travel insurance is limited and sometimes unavailable at this point.

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    What travel insurance policies does QBE offer?

    • Budget Travel Plan. Your basic, bang for your buck policy for overseas travel. This policy covers standard travel issues, from unexpected medical and dental costs to luggage being lost en route.
    • Inbound Travel Plan. Designed for non-residents of Australia on their way over for a family visit or just to cuddle a koala. This policy covers medical and cancellation costs, loss or theft of luggage and rental vehicle insurance excess.
    • International Travel Plan. Complete cover for your journey into the wide world. From cancellations, loss or theft of luggage and personal items, evacuation (medical or non-medical), fraud, funeral and personal liability and legal costs, you can travel far and wide with full cover and no worries.
    • Annual Multi Trip Travel Plan. If you're a regular traveller, you can’t beat the convenience of year-round cover for trips up to 60 days overseas and within Australia. Simply add optional benefits if you need them.
    • Australian Travel Plan. Travelling in your own backyard doesn’t mean you’re safe from the discomfort and dangers of the adventure. Cover cancellations, medical and dental costs, and your luggage with this policy designed for our sunburnt country.

    You can also add an Australian Cancellation and Additional Expenses Travel Plan to include cover for non-refundable parts of prepaid travel arrangements within Australia, which includes cover for additional travel, meals and accommodation.

    How do the policies compare?

    Budget Travel PlanInbound Travel PlanInternational Travel PlanAnnual Multi Trip Travel PlanAustralian Travel Plan
    Cancellation or holiday deferment costs
    • Yes
    • Yes
    • Yes
    • Yes
    • Yes
    Emergency travel arrangements and accommodation expenses
    • Yes
    • Yes
    • Yes
    • Yes
    • Yes
    Agent's cancellation fees
    • Yes
    • Yes
    • Yes
    • Yes
    • Yes
    Loss of reward points
    • No
    • No
    • Yes
    • Yes
    • Yes
    Medical and dental expenses
    • Yes
    • Yes
    • Yes
    • Yes
    • Yes
    Critical illness or injury – emergency travel expenses for a relative
    • No
    • No
    • Yes
    • Yes
    • No
    Evacuation and repatriation
    • Yes
    • Yes
    • Yes
    • Yes
    • Yes
    Non-medical evacuation and repatriation
    • No
    • Yes
    • Yes
    • Yes
    • Yes
    Airfare compensation
    • No
    • No
    • Yes
    • Yes
    • No
    Missed connection – special events
    • No
    • No
    • Yes
    • Yes
    • Yes
    Resumption of trip
    • No
    • No
    • Yes
    • Yes
    • No
    Rental vehicle insurance excess
    • Yes
    • Yes
    • Yes
    • Yes
    • Yes
    Luggage and personal effects
    • Yes
    • Yes
    • Yes
    • Yes
    • Yes
    Dentures or dental prosthesis
    • No
    • Yes
    • Yes
    • Yes
    • Yes
    Replacement passports and travel documents
    • Yes
    • Yes
    • Yes
    • Yes
    • Yes
    Fraudulent use of credit or debit cards
    • No
    • No
    • Yes
    • Yes
    • Yes
    Accidental death
    • Yes
    • Yes
    • Yes
    • Yes
    • Yes
    Funeral expenses overseas or repatriation of remains
    • Yes
    • Yes
    • Yes
    • Yes
    • Yes
    Total permanent disability
    • No
    • No
    • Yes
    • Yes
    • No
    Loss of income
    • No
    • No
    • Yes
    • Yes
    • No
    Personal liability
    • Yes
    • Yes
    • Yes
    • Yes
    • Yes
    Legal expenses
    • Yes
    • No
    • Yes
    • Yes
    • No

    What won't be covered by my policy?

    General exclusions include:

    • Travelling when you know you are unfit or against medical advice
    • Failing to maintain a course of treatment while travelling
    • Death, illness or injury from an existing condition (unless covered by your policy)
    • Birth of a child or any pregnancy-related condition
    • Treatment at a spa, nursing home or any rehabilitation centre unless agreed by QBE
    • Excess medical charges
    • Any consequential loss or loss of enjoyment
    • A loss caused by or in connection with a criminal or dishonest act
    • Any loss caused by government intervention or regulation
    • Failure to take precautions after a public warning of strike, riot, civil commotion or natural disaster
    • Operating a rental vehicle in an illegal or dangerous manner
    • Credit card conversion fees and other bank charges

    How much is the excess? Do I always have to pay an excess?

    For each claim you make you will have to pay an excess. Your excess will depend on the policy you choose and the circumstances of your claim. You can remove your excess on International, Budget, Annual Multi Trip and Australian Travel Plans by paying an additional premium.

    Why should I consider QBE for my travel insurance?

    While other insurers offer the same bells and whistles with their policies, QBE provides some notable benefits and services as standard.

    • Any overseas cover with QBE includes 24-hour emergency assistance, giving you access to a team of medical and insurance experts based in Australia.
    • If your a member of the Qantas Frequent Flyer program then going with QBE will also score you bonus points. Members earn one Qantas Point for every $2 spent on International Comprehensive, Annual Multi-Trip and Australian Comprehensive policies.
    • QBE provides 10% off if you purchase a policy online.
    • All policies include children under 25 in your cover at no extra cost.

    Questions you might have

    How can I make a claim?

    To make a claim, either go online to qbe.com.au/personal/claim or email travel.claims@qbe.com. You can also phone 1300 555 017 (within Australia) or 61 3 8523 2777 (outside of Australia).

    In an emergency contact QBE Assist on 1300 555 019 (within Australia) or 61 3 8523 2800 (outside of Australia). You can also email qbeassist@qbe.com.

    More guides on Finder

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    20 Responses

      Default Gravatar
      SergeMarch 22, 2018

      How do I get the complimentary travel Insurance cover being a NAB customer

      Reply
        Avatarfinder Customer Care
        JeniMarch 22, 2018Staff

        Hi Serge,

        Thank you for getting in touch with finder. Some NAB rewards and premium credit cards come with complimentary travel insurance. You may want to check first what type of NAB product you have. You must use your eligible NAB card for a minimum of $500 prepaid travel costs and meet the eligibility requirements to activate the cover. For details of the insurance available on specific cards, refer to the NAB complimentary credit card insurance booklet (available on the NAB website).

        I hope this helps.

        Have a great day!

        Cheers,
        Jeni

        Reply
      Default Gravatar
      ChadOctober 6, 2017

      Hi,
      My son will be traveling to Australia on October 14 to work there under a 462 visa for two months. I am trying to find health insurance for him. I was looking over the QBE site and list of insurers and am trying to find one line Insure4less that has other coverage but in reading the disclosure, it looks like you have to be an Australian citizen or have lived there for “not less than 3 months”. What policies will cover him traveling to Australia?

      Thanks

      Chad

      Reply
        Avatarfinder Customer Care
        JudithOctober 6, 2017Staff

        Hi Chad,

        Thanks for contacting Finder.

        Your son may compare his options from our list of 462 Work and Holiday Visa health cover. On the page, is a comparison table he can use to see which insurer suits him. Once you have chosen a particular provider, you may then click on the “Get quote” button to be redirected to the insurer’s website where he can request a quotation or proceed with his application or get in touch with their representatives for further assistance.

        Before applying, please remind your son to review the relevant Product Disclosure Statements/Terms and Conditions when comparing his options.

        I hope this helps.

        Regards,
        Judith

        Reply
      Default Gravatar
      ChrisFebruary 24, 2017

      does qbe provide travel insurance for Australian residents 68 years of age to all countries in the world, is there any exceptions?

      Reply
        Avatarfinder Customer Care
        ZubairFebruary 28, 2017Staff

        Hi Chris,

        Thank you for your inquiry.

        You have contacted finder.com.au and not actually QBE Travel Insurance, finder.com.au is a comparison and information service and don’t represent any insurance brand listed on our website.

        QBE Travel Insurance states travellers under 70 are covered. QBE Travel Insurance is not currently one of the brands in our panel of travel insurers so you will need to contact them directly. If you would like to compare policies from travel insurance brands in our panel, please head to our travel insurance home page.

        Please make sure though to read the eligibility criteria, features and details of the policy, as well as the relevant PDS/T&C’s of the policy before making a decision and consider whether the product is right for you. If necessary, speak to the insurance brand to verify any details.

        Cheers,
        Zubair

        Reply
      Default Gravatar
      RussellOctober 11, 2016

      Hi.
      I’m flying to Bali next week I was wondering if I would be covered by your insurance if I got stuck there due to ash cloud.
      Thanks.

      Reply
        Avatarfinder Customer Care
        RichardOctober 12, 2016Staff

        Hi Russell,

        Thanks for getting in touch. Finder is a comparison service and not an insurer.

        As of 9am 4 October, 2016, QBE is classing any new ash cloud a new event. You may find our Bali ash cloud article helpful.

        All the best,
        Richard

        Reply
      Default Gravatar
      SharonNovember 16, 2015

      Does this insurance cover natural disasters?

      Reply
        Avatarfinder Customer Care
        RichardNovember 16, 2015Staff

        Hi Sharon,

        Thanks for your question. Under the cancellation and additional expenses (section four of the QBE Travel Insurance policy), you’re covered for:

        • Cancellation or restriction of pre-paid scheduled public transport services caused by severe weather, natural disaster, riot, strike or civil commotion.
        • Your pre-paid accommodation being destroyed or uninhabitable due to severe weather or natural disaster and no alternative equivalent accommodation is available in the vicinity.
        • Your normal place of residence in Australia being destroyed or rendered insecure due to a natural disaster.

        To claim for any of these events, you must have done everything reasonable to avoid the expenses. For more information, you should consult the product disclosure statement (PDS).

        I hope this was helpful,
        Richard

        Reply
      Default Gravatar
      sodikjonAugust 30, 2015

      hi there,

      thank you for your answer beforehand. I was membership of QBE Assist travel insurance. I am going to do my tax return and i need to write my QBE ID and other things. Can you send all my details and other thing which i will need for tax return? pls?

      Thanks

      Best regards Sodikjon

      Reply
        Avatarfinder Customer Care
        RichardAugust 31, 2015Staff

        Hi Sodikjon,

        Thanks for your question. finder.com.au is a comparison service and not an insurer. If you would like to get in touch with QBE directly, they can be reached by calling 133 723.

        I hope this was helpful,
        Richard

        Reply
      Default Gravatar
      BillDecember 15, 2014

      HI
      does QBE cover cross country skiing (CCS)which is done on special ccs paths which are normally not incorporated within traditional Alpine ski resorts and their downhill pistes?

      Reply
        Avatarfinder Customer Care
        RichardDecember 16, 2014Staff

        Hi Bill,

        Thanks for your question. I have reviewed the QBE travel insurance policy and there is no specific mention of cross country skiing, so if you are planning on taking out cover with QBE it would be advisable to check with them prior to purchase.

        You may find our page on Ski Travel Insurance useful. On that page, it lists the insurers within our panel that provide ski insurance. More specifically, Insure and Go and Travel Insurance Direct do cover cross country skiing.

        I hope this was helpful,
        Richard

        Reply
      Default Gravatar
      ChrisJune 7, 2014

      Hello, I am considering buying premier plus travel insurance for a trip to east timor. It is recommended that we get evacuation cover in case of civil unrest. Would this be covered under this plan?

      Reply
        Avatarfinder Customer Care
        ShirleyJune 10, 2014Staff

        Hi Chris,

        Thanks for your question.

        Exclusions for this policy include “a loss caused by, arising directly or indirectly from or in any way connected with war, invasion, act of a foreign enemy, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, or popular uprising.”

        However, you may be covered for cancellation costs prior to leaving Australia under this policy, should you decide not to go.

        Cheers,
        Shirley

        Reply
      Default Gravatar
      IANMay 5, 2014

      Hello,

      I am in USA and I forgot to take out travel insurance.
      Please inform me if possible who I can take out travel insurance with in this circumstance.
      I return to Australia june 3rd this year.

      Kind regards,

      Ian

      Reply
        Avatarfinder Customer Care
        WilliamMay 5, 2014Staff

        Hi Ian,

        Thank you for your enquiry.

        According to the QBE International Travel Insurance Product Disclosure Statement “This policy must be issued prior to the commencement of your trip”. There are a number of policies that allow you to take out travel insurance if you are already overseas. Please make sure to read the eligibility criteria, features, and details of the policy, as well as the relevant Product Disclosure Statement of the policy before making a decision and consider whether the product is right for you. If necessary, speak to the insurance brand to verify any details.

        All the best,
        Will

        Reply
      Default Gravatar
      chrisApril 22, 2014

      If I have travel insurance through qbe for the usa and if I require medical treatment or hospitalization do you pay the hospital direct or do you reimburse me for a claim . If something serious happened to me I would imagine it would be quite expensive so do you pay the hospital direct ??

      Reply
        Avatarfinder Customer Care
        ShirleyApril 23, 2014Staff

        Hi Chris,

        Thanks for your question.

        This depends on the type of cover that you have taken out. For example, if you’ve opted for the Emergency Assistance Cover, then you have a 24/7 QBE team on hand to make payments of hospital and medical bills.

        Other policies could differ, so please remember to read the PDS before committing to anything.

        Cheers,
        Shirley

        Reply
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