Choice of repairer car insurance

Percy’s car insurance experience without his choice of repairer

My experience using the insurer's recommended repair shop was a mixed bag. On the positive side, the process was very convenient. The insurance company provided me with a list of their preferred repair shops, and I chose one in my area. They were familiar with the insurance procedures, which meant less hassle for me. The repair shop had a direct billing arrangement with the insurer, so I didn't have to pay out of pocket and then wait for reimbursement, which was a relief.

However, the downside was that I felt like I had limited control over the repair process. The repair shop's communication left a lot to be desired. They didn't keep me well-informed about the progress, and I had to make several calls to get updates. This lack of transparency was frustrating, and I felt somewhat in the dark about what was happening with my car.

The quality of the repair work was decent, but I couldn't shake the feeling that I might have received better service and communication had I chosen my own trusted repairer. The entire experience made me realise the importance of clear and consistent communication during the repair process, and the value of having the freedom to choose a repair shop based on my own experiences and preferences.

In the future, I might be more inclined to use my own repairer, even if it involves more paperwork and potentially paying upfront.