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Car insurance is an essential expense for all Australian drivers, providing crucial cover to help keep you on the road and protect your hip pocket against expensive risks. Available with five levels of cover, Suncorp Car Insurance offers a wide range of flexible policy options and is backed by a simple and efficient claims process. Take a closer look at Suncorp’s policies below to decide whether they offer the cover you need.
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Suncorp Car Insurance comprehensive cover protects you against loss or damage to your vehicle caused by storm, flood, theft, collision, impact, malicious damage and more. This includes new for old replacement on vehicles less than two years old, as well as a hire car after theft for up to 14 days. It also provides up to $20 million legal liability cover when your car causes accidental damage to someone else’s vehicle or property.
Comprehensive extras cover
Comprehensive extras cover offers all the same features as comprehensive cover but with the added inclusion of cover for one excess-free windscreen and window glass claim, and hire car after an insured incident for up to 14 days.
Comprehensive advantages cover
The highest level of cover available from Suncorp, this policy offers all the same benefits as comprehensive cover but with a number of key extras. It automatically includes lifetime new for old car replacement cover, as well as unlimited hire car after an insured incident. It also provides cover for one excess-free windscreen and window glass claim.
Fire, theft and third party property damage cover
This policy provides cover for loss or damage to your vehicle caused by fire and theft. This includes emergency travel, accommodation and repairs, as well as cover for personal property and a hire car after theft. It also provides up to $20 million of legal liability cover to protect you when your car causes accidental loss or damage to someone else’s vehicle property, plus $5,000 cover for uninsured motorist damage.
Third party property damage cover
This is the most basic option in Suncorp’s range of policies and it provides $20 million of legal liability cover for when your car causes accidental loss or damage to someone else’s vehicle property. $5,000 cover for loss or damage resulting from a no-fault accident with an uninsured vehicle is also included.
Suncorp Car Insurance levels of cover
Comprehensive cover
Covers loss or damage caused by fire, storm, flood, theft, vandalism and more
New for old replacement on vehicles less than two years old
Hire car after theft
7-day repair guarantee
Your choice of repairer
$20 million legal liability cover
Flexible premium payment options
21-day money-back guarantee
Comprehensive extras cover
All the features of comprehensive cover
One excess-free windscreen and window glass cover
Hire car after an insured incident for up to 14 days
Flexible premium payment options
21-day money-back guarantee
Comprehensive advantages cover
Suncorp’s highest level of cover
All the features of comprehensive cover
Lifetime new for old replacement
Unlimited hire car after an insured incident
One excess-free windscreen and window glass cover
Flexible premium payment options
21-day money-back guarantee
Fire, theft and third party property damage cover
Covers loss and damage caused by fire and theft
Hire car after theft
Cover for personal property
Replacement of stolen keys
Emergency travel, accommodation and repairs
$20 million legal liability cover
Flexible premium payment options
21-day money-back guarantee
Third party property damage cover
$20 million legal liability cover
$5,000 uninsured motorist damage cover
Flexible premium payment options
21-day money-back guarantee
General exclusions
Your Suncorp Car Insurance claim will not be paid if:
You enter into an agreement or contract accepting liability
The driver of your vehicle at the time of an incident was under the influence of alcohol or drugs
It arises due to the legal confiscation or repossession of your car or its contents
It is caused by structural, mechanical, electrical or electronic failure or breakdown
It is caused by mould, mildew, wear, tear, rust, corrosion or depreciation
Your car was being driven in a damaged, unsafe or unroadworthy condition
It is for consequential loss of any kind, for example loss of income
Your car was being used to illegally store or transport dangerous goods
Your car was being driven while exceeding load or passenger limits
You fail to take reasonable protections to prevent loss, damage or liability occurring
Your car was being used for hire, fare or monetary reward
It results due to intentional loss or damage caused by you, or by someone acting with your consent
Your car was being used in any kind of motor sport
It results due to your intentional or reckless act
Your car was being used for unlawful purposes
Your car was being driven by an unlicensed driver
Your claim arises due to the use of the incorrect type of fuel
It is for loss or damage that occurs outside Australia
It is for tyre damage caused by braking, punctures, road cuts or bursting
Suncorp Car Insurance excess
The excess is the amount you have to pay for each incident when you make a claim, and the following excesses may apply to your Suncorp policy:
Standard excess. This applies to all claims unless otherwise stated in the product disclosure statement (PDS).
Voluntary excess. You can choose to attach an additional voluntary excess to your policy in return for cheaper premiums.
Age excess. This excess applies if your car was being driven or used by someone under 25 years of age at the time of an incident.
Inexperienced driver excess. You’ll need to pay this excess if, at the time of an incident, your car was being driven or used by an inexperienced driver (someone 25 years or older who has not had a driver’s licence for the past two consecutive years).
Driver history excess. This excess is payable if your car was being driven or used by someone who had their licence cancelled, suspended, disqualified or restricted in the three years prior to an incident.
How to save on your Suncorp Car Insurance policy
You can lower your Suncorp Car Insurance premiums by following a few simple tips:
Add a voluntary excess. Adding this additional excess to your policy will allow you to enjoy reduced premiums.
Buy online. You can take advantage of $50 off the cost of cover when you buy comprehensive insurance online.
Drive less. Discounts are also available to policy holders who drive less than 10,000km per year.
Multi-policy discount. If you combine three or more eligible policies from Suncorp’s insurance range, you can receive a 15% multi-policy discount.
Claims-free driver rewards. The more years you go without making a claim on your Suncorp Car Insurance policy, the greater the discount you are entitled to.
Making a claim
When you need to make a claim on your policy, you can contact Suncorp’s claims team via phone 24 hours a day, 7 days a week. You’ll need to have details of the incident at hand to help ensure a faster claims process, and Suncorp will be able to arrange the towing of your car (if necessary) to one of its assessment centres or repair facilities.
You will also need to supply information to and evidence to support your claim, such as:
The names, contact information and insurance details of anyone else involved in an accident
The details of witnesses to an incident
A police incident report number (in cases of theft)
In cases where you have caused property damage, any demands for compensation or notices of court action
Proof of ownership of your vehicle
How to cancel Suncorp car insurance
To cancel your Suncorp car insurance policy or discuss your insurance options, you can call them on 13 11 55. They are open 8am-10pm AEST, 7 days a week. You might be entitled to a refund for the unexpired portion of the premium minus cancellation fees and charges (where applicable).
For a policy that's tailored to your needs, compare insurers and find a new car insurer on Finder.
Yes, a 21-day cooling-off period applies. If you cancel cover within 21 days of purchasing a policy, your premium will be refunded.
You can pay your premiums annually or in monthly instalments, but cover costs more if you choose the latter option.
Yes, Suncorp Roadside Assist is available as an extra-cost option on comprehensive advantages, comprehensive extras and comprehensive policies.
Yes, repairs authorised by the insurer are guaranteed for the life of your car.
Suncorp Car Insurance offers a host of flexible features and is well worth a look if you’re searching for cover for your vehicle. However, compare the features and cost of a range of policies before deciding on the best policy for your vehicle.
Spend in up to 11 currencies, lock in exchange rates and save on currency conversion fees with the Suncorp Cash Passport Platinum Mastercard Travel Money card.
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