Virgin car insurance review

Choose between three main cover options. Plus, you could lock-in your premium for two years with Virgin car insurance.

3.7 ★★★★★ (3 reviews) Write a review

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Virgin Car Insurance offers three policies: Comprehensive, Third Party Fire & Theft, and Third Party Property Cover. To help find a policy tailored to your needs, they offer two tiers of Comprehensive insurance - Price Saver Comprehensive and Price Promise Comprehensive. The Price Saver policy is a higher level of cover and great for those who want the full package.

Our Verdict:

  • Take advantage of a first year discount of 15% on your first year's premium if you buy online. This matches Budget Direct and is five percentage points more than Coles.
  • There are a total of three policies to compare and you'll have added flexibility as Virgin lets you choose between two types of comprehensive insurance.
  • Brands like Huddle and Youi offer roadside assistance in their comprehensive policies, but with Virgin you'll need to add this on to your plan to get peace of mind against breakdowns.

Review by our car insurance senior writer James Martin

Compare Virgin car insurance policies

Name Product Accidental Damage Roadside Assistance Fire and Theft New car replacement Hire Car After Theft
Virgin Comprehensive
Optional
Yes - If your car is written off in the first 2 years or is under 40,000 km
Yes
Finder's summary: Finalists for the 2019 Finder Awards for Best Value Car Insurance, Virgin Comprehensive provides a good level of cover for a decent price.

⭐ Current offer: Get 15% off on your first year’s premium when you purchase a new eligible comprehensive car insurance online. T&Cs apply.

Who it might be good for: People who'd like to manage their policy online 24/7.
Virgin Third Party Fire and Theft
Optional
Yes
Purchase a new eligible Virgin Car Insurance policy and you'll also save 15% on your first year's premium. T&Cs Apply.
Virgin Third Party Property Damage
Optional
Purchase a new eligible Virgin Car Insurance policy and you'll also save 15% on your first year's premium. T&Cs Apply.
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Compare up to 4 providers

Deal

Save 15% on the Virgin Car Insurance Price Saver Policy

Save 15%* on your first year's premium when you purchase a new eligible Virgin Comprehensive Car Insurance. Terms and conditions apply.

What cover options does Virgin offer?

There are four different car insurance policies available from Virgin.

A Comprehensive policy from Virgin is specially designed to offer an extremely broad level of protection against a wide range of risks. From accidents and hail damage to theft and personal items cover, this Virgin policy offers the highest level of protection.

However, Comprehensive insurance is available in two forms: Price Saver and Price Promise. Price Saver allows you to save when you purchase online and offers the broadest level of cover, while a Price Promise policy contains a second-year price promise if your circumstances don't change.

The next option from Virgin is Third Party Fire and Theft Cover, and Third Party Property Cover is also available.

What is includedPrice Saver ComprehensivePrice Promise ComprehensivePrice Saver Third party, fire & theftPrice Saver Third party property
15% discount on your first year's premium for cover purchased online
2nd-year price promise
New for old car replacementYes - If your car is written off in the first 2 years or is under 40,000 km12 months
Emergency accommodation and transport$1,000 $600
Hire car following theft
Lifetime guarantee on repairs+
Cover for personal effects$500 $250 $0$0
Trailer in the event of an accident$1,000 $500
Zero excess charged if third party at fault
Debris Removal$500
$500$500
Death benefit$5,000
$5,000$5,000
Replacement keys/remote$1,000$1,000$0$0
Legal Liability$20,000,000$20,000,000$20,000,000$20,000,000
Lump sum or instalment payments
No claim discount protection*
Agreed value or market value*Agreed or Market
AgreedAgreed
Windscreen excess reduction*
Accident hire car*Optional
Restricted driver discounts*
Variable excess to reduce premium*
Roadside assistance*Optional
OptionalOptional

* - Optional

Which Virgin car insurance cover best suits me?

  • Comprehensive (Price Saver). This comprehensive policy is available for a 15% online discount on your first year's premium when you buy it. It includes $20,000,000 of legal liability cover and can be tailored to suit your individual protection needs. You're covered for accidents where, given all available evidence, it is reasonable for Qantas to decide if the driver of the insured car is partially or entirely at fault or not, as well as for theft, vandalism, fire and a range of other risks. Cover is also provided for emergency accommodation and transport, personal effects, replacement keys and more.
  • Comprehensive (Price Promise). Price Promise policies are available for customers who prefer to purchase their cover by speaking to a Virgin Customer Care representative. If your circumstances don't change, the price of your cover is guaranteed to stay the same for the second year of your policy. A Price Promise policy provides cover for new car replacement, emergency accommodation and transport, hire vehicle following theft and legal liability.
  • Third Party Fire and Theft Cover (Price Saver). If your vehicle causes damage to another person's vehicle or property, this policy provides cover. It also offers protection when your car catches fire or is stolen, and it's designed for cars valued at less than $10,000. Limited cover is also offered if your car is damaged by an uninsured vehicle and you are not at fault.
  • Third Party Property Cover (Price Saver). In situations where your vehicle causes damage to someone else's property, this policy provides the protection you need. Cover is also included for when your car is damaged by an uninsured vehicle and you are not at fault.

What am I not covered for?

Your Virgin car insurance claim will be rejected in certain circumstances, such as:

  • If your car was being driven by anyone not listed on your certificate of insurance.
  • If your car was being driven by anyone excluded by their age.
  • If the driver of your car did not hold a valid licence.
  • If the driver was under the influence of drugs or alcohol.
  • If the driver refused to undergo drug or alcohol testing.
  • If your car was used to carry other people or goods in exchange for payment.
  • If your car was being used for racing, trials, tests or rallies.
  • If your car was being used for any unlawful purpose.
  • If your car was being driven in an un-roadworthy or overloaded condition.
  • If your car was being used to carry explosive or toxic goods.
  • If you do not attend when your car is being shown to someone for sale and it is stolen.
  • If the driver of your car did not remain at the scene of an accident when required to do so.
  • If your claim is for reduction in the car's value following repair.
  • If it is for tyre damage caused by punctures, cuts or bursts.
  • If it is for consequential loss.
  • If it is for wear and tear or rust and corrosion.
  • If it is for anything which occurred outside Australia.
  • If it was deliberately caused by you or anyone acting on your behalf.
  • If it was caused by the discharge or escape of any oil or coolant, except as the result of a collision.
  • If it results from an act of war or terrorism.
  • If it results from detention or confiscation by any relevant government authority.
  • If the loss, damage or liability was caused by cleaning, restoring or modifying the vehicle.
  • If it was caused by using the incorrect type of fuel.

How much does Virgin Car Insurance cost?

The cost of your Virgin car insurance policy is based on your risk profile. Virgin will take the following factors into account when determining how much you will pay:

  • The age of the driver. Younger drivers have less experience and are statistically proven to be involved in more accidents.
  • The type of car you drive. A high powered and expensive sports car is obviously going to cost more to insure than an economical little runabout.
  • Where your car is kept. You may live in a high crime area or an area prone to hail storms, while cars kept in a locked garage overnight are seen to pose less of an insurance risk than those that are left parked on the street.
  • How your car is used. Someone who drives 20,000 kilometres a year in busy city traffic will pay more for cover than an elderly country resident who does minimal driving.
  • How secure it is. If your car has a security system installed this will reduce the cost of your premiums.
  • Your claims history. The driving and claims history of you and any other driver will also be considered to determine the risk you pose.

How much excess will I pay?

An excess is the amount you will be required to pay to contribute to the cost of your claim. The amount you will have to pay is determined by the sum of the Basic Excess and any additional excesses shown on your certificate of insurance.

However, you won't have to pay any excess if your vehicle is involved in a no-fault accident with another car and the amount of your claim totals more than the Basic Excess.

How can I save on my Virgin car insurance policy?

  • Online discount. Customers who purchase a Virgin Car insurance policy online can take advantage of a 15% discount on their first year's premium.
  • Choose a higher excess. This entitles you to pay less for your premiums.
  • Restrict drivers. You can opt to specify that only drivers over the age of 21, 25, 30 or 40 will be driving your car. This enables you to enjoy big savings on cover.

How do I make a claim?

You can make a claim with Virgin by either filling out an online claim form or phoning 1800 662 884. Virgin's claims team will then guide you through the process to ensure a prompt handling of your claim.

Questions you still might have

Can I buy my cover online?

Yes, it's quick and easy to purchase car insurance cover online from Virgin. You can apply for cover 24/7 and also enjoy a 15% saving on Comprehensive Cover.

What happens if I don't tell you the full details of my driving history?

You have a duty of disclosure to inform Virgin of anything which may affect their decision to offer you cover. Failing to disclose any information may lead to your claim being reduced or rejected and your policy cancelled.

What is a no-claims discount?

This is a discount you will receive on your insurance premium for every year you do not make a claim on your insurance policy.

How long after I apply until my cover takes effect?

In most cases, you are covered as soon as you purchase a policy from Virgin either online or over the phone.

What happens if I don't tell Virgin everything about my driving history when applying?

Your claim may be rejected, only paid in part or your policy being cancelled because Virgin is not able to accurately assess the risk you present and determine an appropriate premium.

How can I pay my premium?

Premiums can be paid monthly or annually.

Can I get cover for my bike, van, caravan or boat?

Virgin offers cover for some vans but does not offer cover for bikes, caravans or boats.

How is agreed value and market value different?

Agreed value is the price determined by the customer and insurance brand at time of application. Market value is what will be paid based on make, model, age and condition at time loss occurs.

Who underwrites Virgin car insurance?

Policies are underwritten by Auto & General Insurance Company Ltd, an Australian insurance company regulated by APRA and a member of the Insurance Council of Australia.

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