Find out why Virgin has become one of the most popular car insurance brands in Australia
After tackling the credit cards, savings and home loans markets, it was only natural for Virgin to emerge as one of the most popular options for Australian’s looking to cover their vehicle. With policies underwritten by Auto & General Insurance Company Limited, Virgin offers a selection of car insurance policies to suit a range of needs and budgets. Customers can choose from the following policies: Comprehensive Cover, Third Party Fire and Theft, and Third Party Property Cover.
Keep reading to review the full benefits Virgin Car Insurance has to offer you.
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Virgin Car Insurance Cover Options
There are four different car insurance policies available from Virgin, the first of which is Comprehensive Cover. A Comprehensive policy from Virgin is specially designed to offer an extremely broad level of protection against a wide range of risks. From accidents and hail damage to theft and personal items cover, this Virgin policy offers the highest level of protection.
However, Comprehensive insurance is available in two forms: Price Saver and Price Promise. Price Saver allows you to save 15% when you purchase online and offers the broadest level of cover, while a Price Promise policy contains a second year price promise if your circumstances don’t change.
The next option from Virgin is Third Party Fire and Theft Cover, while Third Party Property Cover is also available.
|What we cover||Price Saver(Comprehensive)||Price Promise(Comprehensive)||Third party, fire & theft||Third party property|
|15% discount for cover purchased online||✓||-||-||-|
|2nd year price promise#||-||✓||-||-|
|New for old car replacement||24 months or 40,000kms||12 months||-||-|
|Emergency accommodation and transport allowance - $100 per day||up to $850 in total||up to $300 in total||-||-|
|Hire car in the event of theft - $1,000 cover (maximum 14 days)||✓||✓||✓||-|
|Lifetime guarantee on repairs+||✓||✓||✓||✓|
|Cover for personal effects||$500 (includes theft and forced entry) additional $500 for child seat or capsule||$250 (excludes theft and forced entry)||-||-|
|Trailer (belonging to you) in the event of an accident||$1,000||$500||-||-|
|Zero excess charged if third party at fault||✓||✓||-||-|
|Preservation of no claim discount if third party found liable for damage caused||✓||✓||-||-|
|Discount for security installation (approved system)||✓||✓||✓||-|
|Legal Liability||$20 million||$20 million||$20 million||$20 million|
|Lump sum or instalment payments||✓||✓||✓||✓|
Different Levels of Cover to Suit Your Needs
- Comprehensive (Price Saver). This Comprehensive policy is available for a discount of 15% when you purchase online. It includes $20 million of legal liability cover and can be tailored to suit your individual protection needs. You’re covered for accidents whether you’re at fault or not, as well as for theft, vandalism, fire and a range of other risks. Cover is also provided for emergency accommodation and transport, personal effects, replacement keys and more.
- Comprehensive (Price Promise). Price Promise policies are available for customers who prefer to purchase their cover by speaking to a Virgin Customer Care representative. If your circumstances don’t change, the price of your cover is guaranteed to stay the same for the second year of your policy. A Price Promise policy provides cover for new car replacement, emergency accommodation and transport, hire vehicle following theft and legal liability.
- Third Party Fire and Theft Cover. If your vehicle causes damage to another person’s vehicle or property, this policy provides cover. It also offers protection when your car catches fire or is stolen, and it’s designed for cars valued at less than $10,000. Limited cover is also offered if your car is damaged by an uninsured vehicle and you are not at fault.
- Third Party Property Cover. In situations where your vehicle causes damage to someone else’s property, this policy provides the protection you need. Cover is also included for when your car is damaged by an uninsured vehicle and you are not at fault.
What Am I Not Covered For?
Your Virgin car insurance claim will be rejected in certain circumstances, such as:
- If your car was being driven by anyone not listed on your certificate of insurance.
- If your car was being driven by anyone excluded by their age.
- If the driver of your car did not hold a valid licence.
- If the driver was under the influence of drugs or alcohol.
- If the driver refused to undergo drug or alcohol testing.
- If your car was used to carry other people or goods in exchange for payment.
- If your car was being used for racing, trials, tests or rallies.
- If your car was being used for any unlawful purpose.
- If your car was being driven in an un-roadworthy or overloaded condition.
- If your car was being used to carry explosive or toxic goods.
- If you do not attend when your car is being shown to someone for sale and it is stolen.
- If the driver of your car did not remain at the scene of an accident when required to do so.
- If your claim is for reduction in the car’s value following repair.
- If it is for tyre damage caused by punctures, cuts or bursts.
- If it is for consequential loss.
- If it is for wear and tear or rust and corrosion.
- If it is for anything which occurred outside Australia.
- If it was deliberately caused by you or anyone acting on your behalf.
- If it was caused by the discharge or escape of any oil or coolant, except as the result of a collision.
- If it results from an act of war or terrorism.
- If it results from detention or confiscation by any relevant government authority.
- If the loss, damage or liability was caused by cleaning, restoring or modifying the vehicle.
- If it was caused by using the incorrect type of fuel.
How Much Does Virgin Car Insurance Cost?
The cost of your Virgin car insurance policy is based on your risk profile. Virgin will take the following factors into account when determining how much you will pay:
- The age of the driver. Younger drivers have less experience and are statistically proven to be involved in more accidents.
- The type of car you drive. A high powered and expensive sports car is obviously going to cost more to insure than an economical little runabout.
- Where your car is kept. You may live in a high crime area or an area prone to hail storms, while cars kept in a locked garage overnight are seen to pose less of an insurance risk than those that are left parked on the street.
- How your car is used. Someone who drives 20,000 kilometres a year in busy city traffic will pay more for cover than an elderly country resident who does minimal driving.
- How secure it is. If your car has a security system installed this will reduce the cost of your premiums.
- Your claims history. The driving and claims history of you and any other driver will also be considered to determine the risk you pose.
How Much Excess Will I Pay?
An excess is the amount you will be required to pay to contribute to the cost of your claim. The amount you will have to pay is determined by the sum of the Basic Excess and any additional excesses shown on your certificate of insurance.
However, you won’t have to pay any excess if your vehicle is involved in a no-fault accident with another car and the amount of your claim totals more than the Basic Excess.
How Can I Save?
- Velocity Points. New Virgin car insurance customers can receive 5,000 bonus Velocity Points to spend on a host of rewards.
- Online discount. Customers who purchase a Comprehensive Price Saver policy online can take advantage of a 15% discount on the cost of cover.
- Choose a higher excess. This entitles you to pay less for your premiums.
- Restrict drivers. You can opt to specify that only drivers over the age of 21, 25, 30 or 40 will be driving your car. This enables you to enjoy big savings on cover.
- No claim discount. The more years you go without making a claim on your policy, the greater the savings you will receive from Virgin.
How Do I Claim?
- You can make a claim with Virgin by either filling out an online claim form or phoning 1800 662 884. Virgin’s claims team will then guide you through the process to ensure a prompt handling of your claim.
- However, if you’re involved in an accident it’s important to follow certain steps before contacting Virgin, including checking that everyone is safe and phoning the emergency services if necessary. You’ll also need to exchange details with the other drivers involved and any witnesses, plus take photos if necessary.
- If your car is stolen, the first thing you should do is call the police. Once the theft has been reported you can then contact Virgin for further assistance.
Q. Can I buy my cover online?
- A. Yes, it’s quick and easy to purchase car insurance cover online from Virgin. You can apply for cover 24/7 and also enjoy a 15% on Comprehensive Cover.
Q. What happens if I don’t tell you the full details of my driving history?
- A. You have a duty of disclosure to inform Virgin of anything which may affect their decision to offer you cover. Failing to disclose any information may lead to your claim being reduced or rejected and your policy cancelled.
Q. What is a no-claims discount?
- A. This is a discount you will receive on your insurance premium for every year you do not make a claim on your insurance policy.
Q. How long after I apply until my cover takes effect?
- A. In most cases you are covered as soon as you purchase a policy from Virgin either online or over the phone.
Q. What happens if I don't tell Virgin everything about my driving history when applying?
- A. Your claim may be rejected, only paid in part or your policy being cancelled because Virgin is not able to accurately assess the risk you present and determine an appropriate premium.
Q. How do I get the second year discount?
- A. The 2nd year discount applies to Virgin Car Insurance Price Saver comprehensive cover only.
Q. How can I pay my premium?
- A. Premiums can be paid monthly or annually.
Q. Can I get cover for my bike, van, caravan or boat?
- A. Virgin offers cover for some vans but does not offer cover for bikes, caravans or boats.
Q. How is agreed value and market value different?
- A. Agreed value is the price determined by the customer and insurance brand at time of application. Market value is what will be paid based on make, model, age and condition at time loss occurs.
Q. Who underwrites Virgin car insurance?
- A. Policies are underwritten by Auto & General Insurance Company Limited, an Australian insurance company regulated by APRA and a member of the Insurance Council of Australia.
If you’re looking for insurance protection for your vehicle, consider the car insurance policy options from Virgin. Just make sure to take the time to compare a range of policies before deciding on the right one for you.Back to top