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Finder’s car insurance methodology

How we calculated the Finder car insurance awards and rating.

What are the Finder car insurance awards?

Finder's car insurance awards is a ratings methodology that compares both value and features across 30+ comprehensive car insurance policies. To determine our winners, we got 1,000+ quotes for 37 comprehensive car insurance policies based on 36 different profiles.

What is the Finder rating?

The Finder rating is designed to make it easier for you to compare insurance policies side-by-side. It's based on the same information we gather as part of the Finder Awards. Each policy score is represented by a star rating out of 5 or coloured bars out of 10.

To determine the ratings, our insurance experts and research team analyse policies based on price and features. The Finder ratings score you see on our tables and guides is based on a combination of price and features. Features account for 50% of the score, price accounts for 50%.

We also created separate scores for price and features to make it easier for you to weigh up what matters most to you. You can find these scores when you hover over the Finder rating.

Finder's car insurance awards and rating criteria

The criteria for Finder's car insurance awards was determined by our insights team and car insurance experts. In order to be eligible:

  • It must be a comprehensive car insurance policy
  • Policies must be available to buy online or over the phone
  • We must be able to get quotes for at least 30 different customer profiles
  • Policies must have been in the market for at least 12 months

Finder's car insurance awards methodology

How we calculated our pricing score

To determine our Finder car insurance award winners, we first got prices across a total of 36 customer profiles varying in age, gender and location (state).

  • For every quote, we selected an approximate $700–$900 excess or as close to this as possible.
  • We didn't include quotes for NT and ACT because the sample size was too small.

6 different age and gender profiles used:

Male age 2020-year-old male
Male age 3030-year-old male
Male age 6060-year-old male
Female age 2020-year-old female
Female age 4040-year-old female
Female age 5050-year-old female

Across 6 states:

New South Wales iconNSW
Queensland iconQLD
Victoria iconVIC
South Australia iconSA
Tasmania iconTAS
Western Australia iconWA

For the following vehicle:

2018 Toyota Corolla Ascent 4 Door Sedan

Our pricing research in numbers

1182

Total number of quotes received

36

Total number of customer profiles

37

Car insurers rated

What are the Finder customer satisfaction awards?

The Finder customer satisfaction awards recognise Australia's favourite brands across a huge number of categories. We survey thousands of real Australians to understand how they feel about their recent product purchases to help you make a decision about what product to get. It's an independent awards program calculated by our data and insights team. Commercial partnerships do not influence the results in any way.

In total, we gave out awards to 7 different car insurance brands:

Finder car insurance customer satisfaction awards methodology

  • The recency period varied between 3 months and 3 years.
  • We got a minimum of 35 responses for each car insurer for 5 different states (NT, TAS and ACT were not included because the sample size was too small).
  • Respondents were asked whether they would recommend the car insurer to a friend. This result was scored out of 5 as a percentage. For example, if 80% of respondents said they would recommend a product, it received a score of 4 out of 5.
  • Customers were asked how they would rate each car insurer overall on a scale between 1 and 5 and in terms of:
    • Customer service
    • Features and benefits
    • Ease of application
    • Value for money
  • The overall score for NSW, QLD, WA, VIC and SA was calculated as an average of the 5 metrics outlined above.
  • To determine our national winner, we calculated the average score from the top ranking brands from each of the 5 states we looked at.

Our research in numbers

Total number of responses for NSW: 1,199
Total number of responses for VIC:
1,339
Total number of responses for QLD:
1,281
Total number of responses for WA:
941
Total number of responses for SA:
1,027
Total number of responses for roadside assistance:
626

What are the Finder Green Awards?

The Finder Green Awards aim to identify sustainability leaders across some of our main comparison categories including banking, insurance, superannuation, utilities and travel. We highlight the winners on our review pages and comparison tables to make it easier for you to compare policies and know that you're purchasing a policy with a more sustainable brand.

Finder's Green Car Insurer of the Year methodology

We use a dynamic scoring system to decide the winner in each of the industry categories of the Finder Green Awards. Rather than awarding a set number of points for certain values, Finder's dynamic scoring system awards points relative to the other submissions by adjusting scores based on the actual range of submitted values for each category. These sources will then be adjusted to reflect the weightings shown as percentages in the tables below:

Eligibility criteria: Company must have offered insurance products to consumers in Australia in the 12 months prior to 31 December 2021.

General environmental criteria:

Current performance: 40%

  • Emissions intensity
  • Emissions intensity (incl. offsets)
  • Energy from renewable sources
  • Waste avoiding landfill

Environmental targets and reporting: 21%

  • Emissions target
  • Renewable energy target
  • Waste target
  • Public climate change plan
  • External benchmarks/accreditation
Sector-specific environmental criteria:

Climate risk and sustainable investment: 17%

  • Climate change impacts factored into risk management
  • Climate change factored into investment decisions

Climate-friendly products: 22%

  • Incentives/discounts for sustainable purchases or behaviour
  • Carbon neutral products

Finder's third party insurance research

Our team gathered 228 quotes for third party property damage car insurance and 198 quotes for third party fire and theft car insurance.

We used 3 different age profiles, 1 gender and 5 different states across Australia.

  • Ages: 20, 30, & 40 year-olds
  • Gender: female
  • States: NSW, VIC, QLD, WA, SA

The car model used was a white 2007 Mazda 3 Neo BK Series 2 Auto 5DR hatchback.
A total of 426 quotes were collected from 20 different insurers across 15 different driver profiles.

How we determined our market list of car insurers

To get our market list of car insurers in Australia, we looked at products in the Finder database and Find An Insurer, a referral service run by the Insurance Council of Australia (ICA) that provides a list of general car insurance products available in Australia.

We then used ahrefs, a software company that monitors search engine traffic, to see which insurers were the most popular.

We considered it to be a popular car insurer if it had 500 or more monthly searches. This landed us at a list of 30 car insurers.

We then also excluded any specialist car insurance providers and single state providers from our list.

Out of the final list, there were only 3 car insurers we hadn't analysed.

Keep in mind that we haven't assessed every single car insurance provider in the market. We only assessed the most popular car insurance providers in the market.

Why you can trust Finder's car insurance experts

free

We're free

You pay the same as buying directly from the car insurer. Better still, we regularly run exclusive deals that you won't find on any other site – plus, our tables make it easy to compare policies.
expert advice

We're experts

Our team of car insurance experts have researched and rated dozens of policies as part of our Finder Awards and published 330+ guides to make it easier for you to compare.
independent

We're independent

Unlike other comparison sites, we're not owned by an insurer. That means our opinions are our own and we work with lots of car insurance brands, making it easier for you to find a good deal.
help

We're here to help

Since 2014, we've helped 300,000+ people find car insurance by explaining your cover options, simply and clearly. We'll never ask for your number or email. We're here to help you make a decision.

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