Youi car insurance came in first place overall for customer satisfaction, scoring 4.38/5. It scored highly in all categories including customer service, features and benefits, ease of application and value for money. On average 93% of Australians surveyed nationally said they would recommend Youi to a friend.
Car Insurance Customer Satisfaction Awards 2023
We asked over 5,700 people to score their car insurance provider, from value for money and ease of application to customer service.
Car insurance customer satisfaction winner - National
Everyday car insurance, which was formerly called Woolworths, was the second most popular car insurance provider in our survey. It gained an overall score of 4.36/5.
AAMI is the third most popular car insurance surveyed in our 2023 poll. It had an overall score of 4.32/5.
Car insurance customer satisfaction winner - NSW
CGU car insurance came in second place in NSW. It scored 4.4/5 overall, 4.3/5 for value for money and 4.2/5 for customer service. 94% of Australians surveyed said they would recommend CGU to a friend.
NRMA car insurance came in third place in NSW. It scored 4.3/5 overall, 4.1/5 for value for money and 4.5/5 for customer service. 90% of Australians surveyed said they would recommend NRMA to a friend.
Car insurance customer satisfaction winner - QLD
Everyday car insurance (which was still Woolworths when we did the survey) came in second place in QLD, scoring 4.57/5, marginally behind RACQ overall. 98% of people surveyed said they would recommend Everyday to a friend. It also scored 4.5/5 for customer service, 4.4/5 for features and benefits and 4.6/5 for ease of application.
Youi came in third place in QLD. It scored 4.43/5. 94% of people surveyed said they would recommend the car insurer to a friend.
Car insurance customer satisfaction winner - SA
Budget Direct was the second most popular insurer surveyed in SA, scoring 4.48/5. 98% of customers said they would recommend Budget Direct to a friend.
QBE car insurance ranked in third place in SA, gaining an overall score of 4.43/5. 92% of customers said they would recommend the car insurer to a friend.
Car insurance customer satisfaction winner - VIC
Youi is also popular in Victoria. It came in second place, scoring 4.38/5. 91% of people surveyed said they would recommend it to a friend.
Everyday car insurance, which was called Woolworths until recently, came in third spot in Victoria. It got an overall score of 4.32/5. 92% of people surveyed said they would recommend the insurer to a friend.
Car insurance customer satisfaction winner - WA
NAB car insurance came in second place in Western Australia, scoring 4.4/5. 90% of people surveyed said they would recommend the insurer to a friend.
Youi came in third place in Western Australia, scoring 4.38/5. 96% of people surveyed said they would recommend the insurer to a friend.
Car insurance customer satisfaction ratings 2023
These are the national scores of the top 5 car insurers surveyed. To get these ratings, we added up the scores in all surveyed states then divided by 5 to get the average.
|Brand||Overall satisfaction rating|
Car insurance customer satisfaction awards methodology
To get our customer satisfaction award winners for car insurance, we asked a total of 5,787 customers how they felt about their current car insurer. To be eligible for inclusion in the final results, we had to get a minimum of 35 responses for each car insurer.
We asked each customer to rate the following out of 5:
- Features and benefits
- Customer service
- Value for money
- Ease of application
Respondents were also asked whether they would recommend the brand to a friend. The final score was calculated as an average of all metrics scored.
- 2023 Finder Customer Satisfaction Awards
- Car insurance methodology
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