The Finder Customer Satisfaction Awards are decided by the only votes that really matter – yours. We asked car insurance customers to tell us about their experiences. Now we can reveal what they said.
With back to back top scores across the Most Loved categories, NMRA Insurance was the country's most loved car insurer.
With back to back top scores across the Most Loved categories, NMRA Insurance was the country's most loved car insurer.
Youi brought in multiple high scores for value across states, making it Australia's car insurer who delivers top value policies.
Youi brought in multiple high scores for value across states, making it Australia's car insurer who delivers top value policies.
With high recommendation ratings and trust scores, Australians have crowned NRMA as the most trusted car insurer for 2025.
With high recommendation ratings and trust scores, Australians have crowned NRMA as the most trusted car insurer for 2025.
Youi proved itself to be a car insurer that could count on for excellent customer service, making it this year's national winner for legendary service.
Youi proved itself to be a car insurer that could count on for excellent customer service, making it this year's national winner for legendary service.
Youi scored highly across the customer service and claims categories, allowing them to take out the top spot as the country's easiest to claim car insurer.
Youi scored highly across the customer service and claims categories, allowing them to take out the top spot as the country's easiest to claim car insurer.
With high satisfaction and recommendation ratings, Youi is Australia's most recommended car insurer for 2025.
With high satisfaction and recommendation ratings, Youi is Australia's most recommended car insurer for 2025.
Scoring 4.2/5 for brand love, NRMA Insurance was a favourite among NSW respondents.
Scoring 4.2/5 for brand love, NRMA Insurance was a favourite among NSW respondents.
Loved Brand 
With a strong 4.2/5 for policy value, Budget Direct stood out for offering great bang for buck.
With a strong 4.2/5 for policy value, Budget Direct stood out for offering great bang for buck.
Value 
NRMA Insurance secured 4.3/5 in the trust category, making it a provider NSW drivers rely on.
NRMA Insurance secured 4.3/5 in the trust category, making it a provider NSW drivers rely on.
Trusted Brand 
Achieving 4.3/5 for customer service, Youi impressed policyholders with its standout support.
Achieving 4.3/5 for customer service, Youi impressed policyholders with its standout support.
Quality Service 
Earning 4.2/5 for claims, NRMA Insurance made the process simple and stress-free for its customers.
Earning 4.2/5 for claims, NRMA Insurance made the process simple and stress-free for its customers.
Easy to Claim 
Woolworths Everyday Insurance topped the recommendation category, with an impressive 97% of customers saying they'd recommend the insurer.
Woolworths Everyday Insurance topped the recommendation category, with an impressive 97% of customers saying they'd recommend the insurer.
Recommended Brand 
With a 4.35/5 in brand love, RACQ was a clear favourite among QLD drivers.
With a 4.35/5 in brand love, RACQ was a clear favourite among QLD drivers.
Loved Brand 
Scoring 4.37/5 for value, Everyday Insurance impressed Queenslanders with policies worth their price.
Scoring 4.37/5 for value, Everyday Insurance impressed Queenslanders with policies worth their price.
Value 
RACQ secured an outstanding 4.46/5 in trust, making it one of QLD's most reliable providers.
RACQ secured an outstanding 4.46/5 in trust, making it one of QLD's most reliable providers.
Trusted Brand 
Earning 4.48/5 for customer service, Youi proved legendary support is a hallmark of its cover.
Earning 4.48/5 for customer service, Youi proved legendary support is a hallmark of its cover.
Quality Service
With a 4.39/5 in claims, RACQ made the process simple and straightforward for QLD respondents.
With a 4.39/5 in claims, RACQ made the process simple and straightforward for QLD respondents.
Easy to Claim 
Youi excelled in recommendations, with an impressive 95% of customers saying they'd recommend it.
Youi excelled in recommendations, with an impressive 95% of customers saying they'd recommend it.
Recommended Brand 
RACV earned a 4.1/5 in brand love, showing strong customer appreciation across Victoria
RACV earned a 4.1/5 in brand love, showing strong customer appreciation across Victoria
Loved Brand 
With a 4.2/5 for policy value, Woolworths Everyday Insurance was a standout for affordability in VIC.
With a 4.2/5 for policy value, Woolworths Everyday Insurance was a standout for affordability in VIC.
Value 
Scoring 4.2/5 in trust, RACV proved itself a reliable provider for Victorian drivers.
Scoring 4.2/5 in trust, RACV proved itself a reliable provider for Victorian drivers.
Trusted Brand 
Youi achieved 4.4/5 for customer service, winning praise from Victorians for its standout support.
Youi achieved 4.4/5 for customer service, winning praise from Victorians for its standout support.
Quality Service 
RACV scored 4.1/5 for claims, making the process smoother for customers across Victoria.
RACV scored 4.1/5 for claims, making the process smoother for customers across Victoria.
Easy to Claim 
With 92% of customers saying they'd recommend it, Youi was a top choice in Victoria.
With 92% of customers saying they'd recommend it, Youi was a top choice in Victoria.
Recommended Brand 
RAC scored 4.2/5 in brand love, making it a much-loved provider for WA customers.
RAC scored 4.2/5 in brand love, making it a much-loved provider for WA customers.
Loved Brand 
Achieving 4.2/5 for policy value, RAC proved popular for affordability and cover in WA.
Achieving 4.2/5 for policy value, RAC proved popular for affordability and cover in WA.
Value 
With a 4.3/5 in trust, RAC was a provider West Australians could count on.
With a 4.3/5 in trust, RAC was a provider West Australians could count on.
Trusted Brand 
RAC secured 4.3/5 for customer service, showcasing its commitment to strong support.
RAC secured 4.3/5 for customer service, showcasing its commitment to strong support.
Quality Service 
Earning 4.3/5 for claims, RAC made the process easy and efficient for WA respondents.
Earning 4.3/5 for claims, RAC made the process easy and efficient for WA respondents.
Easy to Claim 
RAC achieved a 94% recommendation rate, making it a top choice among West Australians.
RAC achieved a 94% recommendation rate, making it a top choice among West Australians.
Recommended Brand 
RAA scored 4.4/5 in brand love, showing its strong connection with South Australian customers.
RAA scored 4.4/5 in brand love, showing its strong connection with South Australian customers.
Loved Brand 
With a 4.3/5 for policy value, Youi impressed South Australian respondents with cover that delivers on price.
With a 4.3/5 for policy value, Youi impressed South Australian respondents with cover that delivers on price.
Value 
Achieving 4.5/5 in trust, RAA proved to be one of the most reliable car insurers in SA.
Achieving 4.5/5 in trust, RAA proved to be one of the most reliable car insurers in SA.
Trusted Brand 
RAA stood out with a 4.6/5 for customer service, showcasing exceptional support for its members.
RAA stood out with a 4.6/5 for customer service, showcasing exceptional support for its members.
Quality Service 
Scoring 4.5/5 in claims, RAA made the process simple and stress-free for South Australians.
Scoring 4.5/5 in claims, RAA made the process simple and stress-free for South Australians.
Easy to Claim 
With 94% of customers saying they'd recommend it, RAA was a top pick in SA.
With 94% of customers saying they'd recommend it, RAA was a top pick in SA.
Recommended Brand Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder surveyed thousands of customers and analysed their feedback.
Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.
We used the following metrics to assess brands and asked customers between 4-8 questions, including:
The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
If a brand or product no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Read our Advertiser Disclosure.
Graham Cooke is Finder’s Head of Consumer Research, leading the team responsible for gathering and analysing data on everything from consumer spending and saving habits to how different financial products perform in the real world.
Ceyda Erem is Finder’s senior writer for insurance and has almost 10 years of experience writing about personal finance.
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