Car Insurance Customer Satisfaction Awards 2026

We surveyed thousands of Australians about their car insurance experience to find the top brands.

Ceyda Erem's headshot

By

Ceyda Erem

Updated

Fact checked
4.6 based on 835 reviews

Most Loved Car Insurance - NSW: NRMA Insurance

Most Loved Car Insurance - NSW badge

NRMA Insurance was named the winner of Most Loved Car Insurance - NSW with a score of 4.24.

Loved Brand badge Loved Brand

Youi

Youi received Loved Brand recognition for its car insurance - NSW.

Budget Direct

Budget Direct was commended for Loved Brand in the car insurance - NSW category.

Top Value Car Insurance - NSW: Budget Direct

Top Value Car Insurance - NSW badge

Budget Direct snagged the top spot for Top Value Car Insurance - NSW, scoring 4.29.

Value badge Value

Youi

Youi secured Value for its car insurance - NSW.

Woolworths (Everyday Insurance)

Woolworths (Everyday Insurance) claimed Value for its car insurance - NSW.

Most Trusted Car Insurance - NSW: NRMA Insurance

Most Trusted Car Insurance - NSW badge

NRMA Insurance came first for Most Trusted Car Insurance - NSW, with a score of 4.35.

Trusted Brand badge Trusted Brand

GIO

GIO was recognised for Trusted Brand in its car insurance - NSW.

Youi

Youi came away with Trusted Brand for its car insurance - NSW.

Legendary Service Car Insurance - NSW: NRMA Insurance

Legendary Service Car Insurance - NSW badge

NRMA Insurance took out the top spot for Legendary Service Car Insurance - NSW, scoring 4.32.

Quality Service badge Quality Service

Budget Direct

Budget Direct scored Quality Service for its car insurance - NSW.

Youi

Youi earned Quality Service for its car insurance - NSW.

Easiest to Claim Car Insurance - NSW: NRMA Insurance

Easiest to Claim Car Insurance - NSW badge

NRMA Insurance claimed Easiest to Claim Car Insurance - NSW with a score of 3.94.

Easy to Claim badge Easy to Claim

AAMI

AAMI picked up Easy to Claim for its car insurance - NSW.

Budget Direct

Budget Direct was awarded Easy to Claim for its car insurance - NSW.

Most Recommended Car Insurance - NSW: NRMA Insurance

Most Recommended Car Insurance - NSW badge

NRMA Insurance came out on top for Most Recommended Car Insurance - NSW, earning a score of 4.11.

Recommended Brand badge Recommended Brand

Youi

Youi took home Recommended Brand for its car insurance - NSW.

Allianz

Allianz landed Recommended Brand for its car insurance - NSW.

Woolworths (Everyday Insurance)

Woolworths (Everyday Insurance) received Recommended Brand recognition for its car insurance - NSW.

Most Loved Car Insurance - VIC: Woolworths (Everyday Insurance)

Most Loved Car Insurance - VIC badge

Woolworths (Everyday Insurance) was named the winner of Most Loved Car Insurance - VIC with a score of 4.15.

Loved Brand badge Loved Brand

RACV

RACV picked up Loved Brand for its car insurance - VIC.

Youi

Youi was awarded Loved Brand for its car insurance - VIC.

Top Value Car Insurance - VIC: Woolworths (Everyday Insurance)

Top Value Car Insurance - VIC badge

Woolworths (Everyday Insurance) snagged the top spot for Top Value Car Insurance - VIC, scoring 4.34.

Value badge Value

Youi

Youi took home Value for its car insurance - VIC.

Budget Direct

Budget Direct landed Value for its car insurance - VIC.

Most Trusted Car Insurance - VIC: RACV

Most Trusted Car Insurance - VIC badge

RACV came first for Most Trusted Car Insurance - VIC, with a score of 4.27.

Trusted Brand badge Trusted Brand

Youi

Youi received Trusted Brand recognition for its car insurance - VIC.

Woolworths (Everyday Insurance)

Woolworths (Everyday Insurance) was commended for Trusted Brand in the car insurance - VIC category.

Legendary Service Car Insurance - VIC: Youi

Legendary Service Car Insurance - VIC badge

Youi took out the top spot for Legendary Service Car Insurance - VIC, scoring 4.31.

Quality Service badge Quality Service

RACV

RACV secured Quality Service for its car insurance - VIC.

Allianz

Allianz claimed Quality Service for its car insurance - VIC.

Easiest to Claim Car Insurance - VIC: RACV

Easiest to Claim Car Insurance - VIC badge

RACV claimed Easiest to Claim Car Insurance - VIC with a score of 3.89.

Easy to Claim badge Easy to Claim

Allianz

Allianz was recognised for Easy to Claim in its car insurance - VIC.

AAMI

AAMI came away with Easy to Claim for its car insurance - VIC.

Most Recommended Car Insurance - VIC: Woolworths (Everyday Insurance)

Most Recommended Car Insurance - VIC badge

Woolworths (Everyday Insurance) came out on top for Most Recommended Car Insurance - VIC, earning a score of 4.23.

Recommended Brand badge Recommended Brand

RACV

RACV scored Recommended Brand for its car insurance - VIC.

Youi

Youi earned Recommended Brand for its car insurance - VIC.

Most Loved Car Insurance - QLD: RACQ

Most Loved Car Insurance - QLD badge

RACQ snagged the top spot for Most Loved Car Insurance - QLD, scoring 4.29.

Loved Brand badge Loved Brand

Youi

Youi took home Loved Brand for its car insurance - QLD.

NRMA Insurance

NRMA Insurance landed Loved Brand for its car insurance - QLD.

Top Value Car Insurance - QLD: Youi

Top Value Car Insurance - QLD badge

Youi came first for Top Value Car Insurance - QLD, with a score of 4.39.

Value badge Value

Woolworths (Everyday Insurance)

Woolworths (Everyday Insurance) received Value recognition for its car insurance - QLD.

RACQ

RACQ was commended for Value in the car insurance - QLD category.

Most Trusted Car Insurance - QLD: NRMA Insurance

Most Trusted Car Insurance - QLD badge

NRMA Insurance took out the top spot for Most Trusted Car Insurance - QLD, scoring 4.46.

Trusted Brand badge Trusted Brand

RACQ

RACQ secured Trusted Brand for its car insurance - QLD.

Youi

Youi claimed Trusted Brand for its car insurance - QLD.

Legendary Service Car Insurance - QLD: Youi

Legendary Service Car Insurance - QLD badge

Youi claimed Legendary Service Car Insurance - QLD with a score of 4.48.

Quality Service badge Quality Service

RACQ

RACQ was recognised for Quality Service in its car insurance - QLD.

AAMI

AAMI came away with Quality Service for its car insurance - QLD.

Easiest to Claim Car Insurance - QLD: NRMA Insurance

Easiest to Claim Car Insurance - QLD badge

NRMA Insurance came out on top for Easiest to Claim Car Insurance - QLD, earning a score of 4.11.

Easy to Claim badge Easy to Claim

RACQ

RACQ scored Easy to Claim for its car insurance - QLD.

Suncorp

Suncorp earned Easy to Claim for its car insurance - QLD.

Most Recommended Car Insurance - QLD: Youi

Most Recommended Car Insurance - QLD badge

Youi was crowned the winner of Most Recommended Car Insurance - QLD, scoring 4.25.

Recommended Brand badge Recommended Brand

AAMI

AAMI picked up Recommended Brand for its car insurance - QLD.

RACQ

RACQ was awarded Recommended Brand for its car insurance - QLD.

Most Loved Car Insurance - SA: RAA

Most Loved Car Insurance - SA badge

RAA led the field for Most Loved Car Insurance - SA with a score of 4.47.

Loved Brand badge Loved Brand

NRMA Insurance

NRMA Insurance took home Loved Brand for its car insurance - SA.

Budget Direct

Budget Direct landed Loved Brand for its car insurance - SA.

Top Value Car Insurance - SA: RAA

Top Value Car Insurance - SA badge

RAA topped the category for Top Value Car Insurance - SA, scoring 4.44.

Value badge Value

NRMA Insurance

NRMA Insurance received Value recognition for its car insurance - SA.

Budget Direct

Budget Direct was commended for Value in the car insurance - SA category.

Most Trusted Car Insurance - SA: RAA

Most Trusted Car Insurance - SA badge

RAA won Most Trusted Car Insurance - SA, notching up a score of 4.61.

Trusted Brand badge Trusted Brand

NRMA Insurance

NRMA Insurance secured Trusted Brand for its car insurance - SA.

Budget Direct

Budget Direct claimed Trusted Brand for its car insurance - SA.

Legendary Service Car Insurance - SA: RAA

Legendary Service Car Insurance - SA badge

RAA secured Legendary Service Car Insurance - SA with a score of 4.61.

Quality Service badge Quality Service

NRMA Insurance

NRMA Insurance was recognised for Quality Service in its car insurance - SA.

Budget Direct

Budget Direct came away with Quality Service for its car insurance - SA.

Easiest to Claim Car Insurance - SA: RAA

Easiest to Claim Car Insurance - SA badge

RAA finished first for Easiest to Claim Car Insurance - SA, scoring 4.36.

Easy to Claim badge Easy to Claim

NRMA Insurance

NRMA Insurance scored Easy to Claim for its car insurance - SA.

AAMI

AAMI earned Easy to Claim for its car insurance - SA.

Most Recommended Car Insurance - SA: RAA

Most Recommended Car Insurance - SA badge

RAA was named the winner of Most Recommended Car Insurance - SA with a score of 4.49.

Recommended Brand badge Recommended Brand

NRMA Insurance

NRMA Insurance picked up Recommended Brand for its car insurance - SA.

AAMI

AAMI was awarded Recommended Brand for its car insurance - SA.

Most Loved Car Insurance - WA: RAC

Most Loved Car Insurance - WA badge

RAC snagged the top spot for Most Loved Car Insurance - WA, scoring 4.29.

Loved Brand badge Loved Brand

Youi

Youi took home Loved Brand for its car insurance - WA.

Budget Direct

Budget Direct landed Loved Brand for its car insurance - WA.

Top Value Car Insurance - WA: Youi

Top Value Car Insurance - WA badge

Youi came first for Top Value Car Insurance - WA, with a score of 4.30.

Value badge Value

RAC

RAC received Value recognition for its car insurance - WA.

Budget Direct

Budget Direct was commended for Value in the car insurance - WA category.

Most Trusted Car Insurance - WA: RAC

Most Trusted Car Insurance - WA badge

RAC took out the top spot for Most Trusted Car Insurance - WA, scoring 4.40.

Trusted Brand badge Trusted Brand

Budget Direct

Budget Direct secured Trusted Brand for its car insurance - WA.

Youi

Youi claimed Trusted Brand for its car insurance - WA.

Legendary Service Car Insurance - WA: Youi

Legendary Service Car Insurance - WA badge

Youi claimed Legendary Service Car Insurance - WA with a score of 4.43.

Quality Service badge Quality Service

RAC

RAC was recognised for Quality Service in its car insurance - WA.

Budget Direct

Budget Direct came away with Quality Service for its car insurance - WA.

Easiest to Claim Car Insurance - WA: RAC

Easiest to Claim Car Insurance - WA badge

RAC came out on top for Easiest to Claim Car Insurance - WA, earning a score of 4.15.

Easy to Claim badge Easy to Claim

Youi

Youi scored Easy to Claim for its car insurance - WA.

AAMI

AAMI earned Easy to Claim for its car insurance - WA.

Most Recommended Car Insurance - WA: RAC

Most Recommended Car Insurance - WA badge

RAC was crowned the winner of Most Recommended Car Insurance - WA, scoring 4.32.

Recommended Brand badge Recommended Brand

Budget Direct

Budget Direct picked up Recommended Brand for its car insurance - WA.

Youi

Youi was awarded Recommended Brand for its car insurance - WA.

Most Loved Car Insurance - National: NRMA Insurance

Most Loved Car Insurance - National badge

NRMA Insurance secured Most Loved Car Insurance - National with a score of 4.21.

Top Value Car Insurance - National: Youi

Top Value Car Insurance - National badge

Youi finished first for Top Value Car Insurance - National, scoring 4.30.

Most Trusted Car Insurance - National: NRMA Insurance

Most Trusted Car Insurance - National badge

NRMA Insurance was named the winner of Most Trusted Car Insurance - National with a score of 4.35.

Legendary Service Car Insurance - National: Youi

Legendary Service Car Insurance - National badge

Youi snagged the top spot for Legendary Service Car Insurance - National, scoring 4.36.

Easiest to Claim Car Insurance - National: NRMA Insurance

Easiest to Claim Car Insurance - National badge

NRMA Insurance came first for Easiest to Claim Car Insurance - National, with a score of 3.94.

Most Recommended Car Insurance - National: Youi

Most Recommended Car Insurance - National badge

Youi took out the top spot for Most Recommended Car Insurance - National, scoring 4.15.

How we picked our 2026 Customer Satisfaction Awards winners

Over 50,000 Aussies rated brands they've used for Finder's 2026 Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction.

Explore past Finder Customer Satisfaction Award winners

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Ceyda Erem is Finder’s senior writer for insurance and has almost 10 years of experience writing about personal finance. Formerly a copywriter for several business and finance clients, Ceyda has written hundreds of articles, guides, blogs and more to ensure Australians stay in the loop about how to best manage their money. She has a Bachelor of Arts, Majoring in Writing from Macquarie University. See full bio

Ceyda's expertise
Ceyda has written 242 Finder guides across topics including:
  • Insurance
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