With strong cover and reasonably-priced policies, AAMI performed well in the 2024 Finder Awards. However, some popular benefits are missing and cheaper options are available.
AAMI is a Finder award winning insurance provider who offer a wide range of extra inclusions that you can add to your policy. Read on to find out if AAMI car insurance, that took out out the 2023 Customer Satisfaction Awards with 'Car Insurance - NSW' - Winner and 'Car Insurance - National' - Highly Commended is right for you.
Our verdict
Pros
Accessories and modifications are covered as standard on comprehensive policies.
Cover for personal effects is generous - Up to $1,000
Get a 10% discount if you take the AAMI Skilled Driver Course
Cons
You can't choose your own repairer, which could be inconvenient for some drivers
Your policy will be more expensive if you want to pay monthly
No cover for key replacement, which is commonly offered by other insurers
How does AAMI compare with other car insurers?
AAMI offers a good level of cover at a reasonable price. While some common benefits are missing, this is reflected in the cost of policies.
You'll get access to a wide range on add-ons with an AAMI policy, including:
Hire car after an incident. AAMI will provide Up to $90 per day for a hire car if your car is out of action due to an event or incident - even if it's your fault. Cover lasts until your claim is settled or you get your car back.
Windscreen & window glass cover. Add this cover to your policy and you won't have to pay an excess if you need repairs or a replacement of your windscreen, window glass or sunroof. Only one excess-free claim per year.
Roadside assist. Add roadside assist to your policy for 24-hour unlimited callouts. Cover includes help for flat tyres and batteries, lost or locked-in keys, and towing.
What's not covered with an AAMI Car Insurance policy?
There's a fair bit covered with an AAMI policy, but there's some things that are missing including:
Roadside assistance: Some insurers offer this as a free inclusion on policies, but with AAMI you'll have to pay a little bit extra.
Choice of repairer: Also a feature included with some other insurers, AAMI won't let you choose you repairer. If you have a family friend mechanic, you probably won't be able to nominate them to fix your car.
Remember, the cost of car insurance is influenced by a broad range of factors including age, location, vehicle, and driving history. Your quote will differ and the above should be used as a guide only.
Each year, our experts and insights team asks Australians to score their car insurance provider. As part of the Car Insurance Customer Satisfaction Awards for 2024, we asked Australians to rate their car insurer on value for money, features and benefits, ease of application and customer service. Of the insurers scored, these were the top 3. See our methodology for how each provider was scored.
Easy to use app, low premiums, easy to understand policies
Vanessa, WA
Good value for money and friendly, helpful customer service
Steven, SA
If you have a claim be prepared to spend up to two hours on hold
Waldo, QLD
There is no doubt that AAMI is a little more expensive, however you know the claims experience is hassle free and it is backed by a major QLD company
Anon, QLD
Have claimed with them in the past and their service was outstanding. Premiums are competitive and easy to understand their policies
Anon, QLD
"Prior to signing up with AAMI, my comprehensive car insurance exceeded $1,000 annually. After a brief market comparison, I noticed AAMI offered the most competitive rate. The quote and policy acquisition process was simple and easy to navigate, and resulted in cost savings of almost $400 per year! I've been with AAMI for nearly five years now, and have only made one claim. It's important to note that the policy limits your choice of repair shops. This is a factor to consider when evaluating your insurance needs. However, AAMI offers a streamlined claims process, allowing you to file online or by phone. Their customer service team are really responsive and the claims experience was really smooth."
Jamie Wise
Finder crew member
Compare AAMI's car insurance policies
Congratulations, AAMI!
AAMI received the following highly commended awards in the 2024 Customer Satisfaction Awards:
'Car Insurance - National & SA' - Loved Brand
'Car Insurance - National' - Quality Service Brand
Information from the State Insurance Regulatory Authority shows that AAMI accepted 94.7% of CTP claims. This was below the average of 96.7%.
However, a representative from AAMI told Finder that there is no data available on claims acceptance rates for its comprehensive car insurance.
Yes. AAMI has a Safe Drivers Rewards Program which offers discounts and incentives to comprehensive car insurance policy holders each consecutive year they're with AAMI and don't make a claim. Discounts can reach a maximum of 15% off car insurance and 25% off roadside assist.
AAMI has been owned by Suncorp since 2007.
AAMI has a 24/7 claims process that you can do completely online, or with their app. You can take photos and upload documents related to your claim and track the process from start to finish.
Nicola Middlemiss is a contributing writer at Finder, with a special interest in personal finance and insurance. Formerly a business and finance journalist, Nicola has written thousands of articles helping Australians better understand insurance and grow their personal wealth. She has contributed to a wide range of publications, including Domain, the Educator, Financy, Fundraising and Philanthropy, Insurance Business, MoneyMag, Mortgage Professional, Yahoo Finance, Your Investment Property, and Wealth Professional. Nicola has a Tier 1 General Insurance (General Advice) certification and a Bachelor's degree from the University of Leeds. See full bio
Nicola's expertise
Nicola has written 241 Finder guides across topics including:
Personal finance
Personal insurance, including car, health, home, life, pet and travel insurance
If you’ve paid for a year’s worth of insurance, then you can look into canceling your policy with the insurer and get a refund. The insurer should just charge you for the month(s) you were with them, and then refund the rest.
As for the unused portion of your registration including CTP, depending on your state, the insurer will take off the remaining value of your unused registration and CTP insurance from your payout. You can recover your unutilized CTP from your CTP insurer and obtain a refund for your unused registration from your state’s Roads or Transport Authority.
Thanks for getting in touch! Fees depend on the type of policy you have or will have with AAMI. There are no additional admin fees when you apply for car insurance. The premium that you receive is the total price. However, if you choose to pay by monthly installments it does cost more. It is approx 12-15 % more to pay monthly. If you’d like to get a quote with AAMI, you may visit their website and get an online quote. You can also reach out tot her chat service team for real-time assistance on your application.
Hope this helps and feel free to reach out to us again for further assistance.
Best,
Nikki
pamApril 14, 2017
if car is damaged in the accident, the front end + has damaged the windscreen and I have compare cover but no windscreen cover do i pay extra or is it covered in the whole fix ?
Finder
ZubairApril 18, 2017Finder
Hi Pam,
Thank you for your question.
You have contacted finder.com.au, a comparison and information service and not actually an AAMI Car Insurance.
You will need to contact AAMI Car Insurance about this matter.
Cheers,
Zubair
niallJanuary 23, 2017
hi i have a full comp car ins policy with aami and pay monthly , if i write the car off during that 12 months do i have to pay all off the 12 month cost of ins
Finder
RichardJanuary 25, 2017Finder
Hi Niall,
Thanks for getting in touch. If you no longer have your car (in this case if it was written off) you would be able to cancel your policy.
Cheers,
Richard
OzmanDecember 15, 2016
HI,
If I get a 12 month cover for $700 and after one or two month, I want to cancel my insurance. How much cancellation fee would be charged?
Finder
JasonDecember 16, 2016Finder
Hi Ozman,
Thank you for your enquiry.
According to the PDS of AAMI Comprehensive Car Insurance, The amount of the cancellation fee is $30 (plus (if applicable) FSL plus GST plus stamp duty) for each car insured on the policy.
The cancellation fee is deducted from any refund that AAMI will send you. If the refund is less than the fee, a refund will not be issued and AAMI will not charge you an additional amount to cover the difference.
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Hi Diana,
If you’ve paid for a year’s worth of insurance, then you can look into canceling your policy with the insurer and get a refund. The insurer should just charge you for the month(s) you were with them, and then refund the rest.
As for the unused portion of your registration including CTP, depending on your state, the insurer will take off the remaining value of your unused registration and CTP insurance from your payout. You can recover your unutilized CTP from your CTP insurer and obtain a refund for your unused registration from your state’s Roads or Transport Authority.
Feel free to visit Finder’s guide for cars written off for more details.
I hope this helps.
Kind regards,
James
Do your company charge a admistration fee?
Hi Tjohn,
Thanks for getting in touch! Fees depend on the type of policy you have or will have with AAMI. There are no additional admin fees when you apply for car insurance. The premium that you receive is the total price. However, if you choose to pay by monthly installments it does cost more. It is approx 12-15 % more to pay monthly. If you’d like to get a quote with AAMI, you may visit their website and get an online quote. You can also reach out tot her chat service team for real-time assistance on your application.
Hope this helps and feel free to reach out to us again for further assistance.
Best,
Nikki
if car is damaged in the accident, the front end + has damaged the windscreen and I have compare cover but no windscreen cover do i pay extra or is it covered in the whole fix ?
Hi Pam,
Thank you for your question.
You have contacted finder.com.au, a comparison and information service and not actually an AAMI Car Insurance.
You will need to contact AAMI Car Insurance about this matter.
Cheers,
Zubair
hi i have a full comp car ins policy with aami and pay monthly , if i write the car off during that 12 months do i have to pay all off the 12 month cost of ins
Hi Niall,
Thanks for getting in touch. If you no longer have your car (in this case if it was written off) you would be able to cancel your policy.
Cheers,
Richard
HI,
If I get a 12 month cover for $700 and after one or two month, I want to cancel my insurance. How much cancellation fee would be charged?
Hi Ozman,
Thank you for your enquiry.
According to the PDS of AAMI Comprehensive Car Insurance, The amount of the cancellation fee is $30 (plus (if applicable) FSL plus GST plus stamp duty) for each car insured on the policy.
The cancellation fee is deducted from any refund that AAMI will send you. If the refund is less than the fee, a refund will not be issued and AAMI will not charge you an additional amount to cover the difference.
You may also try to get quotes from other car insurance providers featured on our website.
Kind regards,
Jason