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AAMI car insurance review
With strong cover and reasonably-priced policies, AAMI performed well in the 2024 Finder Awards. However, some popular benefits are missing and cheaper options are available.
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
Remember, the cost of car insurance is influenced by a broad range of factors including age, location, vehicle, and driving history. Your quote will differ and the above should be used as a guide only.
Each year, our experts and insights team asks Australians to score their car insurance provider. As part of the Car Insurance Customer Satisfaction Awards for 2023, we asked over 5,700 Australians to rate their car insurer on value for money, features and benefits, ease of application and customer service. Of the 15+ insurers scored, these were the top 5. See our methodology for how each provider was scored.
AAMI car insurance came in first place in NSW. It scored 4.4/5 overall, 4.2/5 for value for money and 4.5/5 for customer service. 93% of Australians surveyed said they would recommend AAMI to a friend.
Hire car after an incident. AAMI will provide Up to $90 per day for a hire car if your car is out of action due to an event or incident - even if it's your fault. Cover lasts until your claim is settled or you get your car back.
Windscreen & window glass cover. Add this cover to your policy and you won't have to pay an excess if you need repairs or a replacement of your windscreen, window glass or sunroof. Only one excess-free claim per year.
Roadside assist. Add roadside assist to your policy for 24-hour unlimited callouts. Cover includes help for flat tyres and batteries, lost or locked-in keys, and towing.
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FAQs
Information from the State Insurance Regulatory Authority shows that AAMI accepted 94.7% of CTP claims. This was below the average of 96.7%.
However, a representative from AAMI told Finder that there is no data available on claims acceptance rates for its comprehensive car insurance.
Yes. AAMI has a Safe Drivers Rewards Program which offers discounts and incentives to comprehensive car insurance policy holders each consecutive year they're with AAMI and don't make a claim. Discounts can reach a maximum of 15% off car insurance and 25% off roadside assist.
Nicola Middlemiss is a contributing writer at Finder, with a special interest in personal finance and insurance. Formerly a business and finance journalist, Nicola has written thousands of articles helping Australians better understand insurance and grow their personal wealth. She has contributed to a wide range of publications, including Domain, the Educator, Financy, Fundraising and Philanthropy, Insurance Business, MoneyMag, Mortgage Professional, Yahoo Finance, Your Investment Property, and Wealth Professional. Nicola has a Tier 1 General Insurance (General Advice) certification and a Bachelor's degree from the University of Leeds.
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If you’ve paid for a year’s worth of insurance, then you can look into canceling your policy with the insurer and get a refund. The insurer should just charge you for the month(s) you were with them, and then refund the rest.
As for the unused portion of your registration including CTP, depending on your state, the insurer will take off the remaining value of your unused registration and CTP insurance from your payout. You can recover your unutilized CTP from your CTP insurer and obtain a refund for your unused registration from your state’s Roads or Transport Authority.
Thanks for getting in touch! Fees depend on the type of policy you have or will have with AAMI. There are no additional admin fees when you apply for car insurance. The premium that you receive is the total price. However, if you choose to pay by monthly installments it does cost more. It is approx 12-15 % more to pay monthly. If you’d like to get a quote with AAMI, you may visit their website and get an online quote. You can also reach out tot her chat service team for real-time assistance on your application.
Hope this helps and feel free to reach out to us again for further assistance.
if car is damaged in the accident, the front end + has damaged the windscreen and I have compare cover but no windscreen cover do i pay extra or is it covered in the whole fix ?
hi i have a full comp car ins policy with aami and pay monthly , if i write the car off during that 12 months do i have to pay all off the 12 month cost of ins
According to the PDS of AAMI Comprehensive Car Insurance, The amount of the cancellation fee is $30 (plus (if applicable) FSL plus GST plus stamp duty) for each car insured on the policy.
The cancellation fee is deducted from any refund that AAMI will send you. If the refund is less than the fee, a refund will not be issued and AAMI will not charge you an additional amount to cover the difference.
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Hi Diana,
If you’ve paid for a year’s worth of insurance, then you can look into canceling your policy with the insurer and get a refund. The insurer should just charge you for the month(s) you were with them, and then refund the rest.
As for the unused portion of your registration including CTP, depending on your state, the insurer will take off the remaining value of your unused registration and CTP insurance from your payout. You can recover your unutilized CTP from your CTP insurer and obtain a refund for your unused registration from your state’s Roads or Transport Authority.
Feel free to visit Finder’s guide for cars written off for more details.
I hope this helps.
Kind regards,
James
Do your company charge a admistration fee?
Hi Tjohn,
Thanks for getting in touch! Fees depend on the type of policy you have or will have with AAMI. There are no additional admin fees when you apply for car insurance. The premium that you receive is the total price. However, if you choose to pay by monthly installments it does cost more. It is approx 12-15 % more to pay monthly. If you’d like to get a quote with AAMI, you may visit their website and get an online quote. You can also reach out tot her chat service team for real-time assistance on your application.
Hope this helps and feel free to reach out to us again for further assistance.
Best,
Nikki
if car is damaged in the accident, the front end + has damaged the windscreen and I have compare cover but no windscreen cover do i pay extra or is it covered in the whole fix ?
Hi Pam,
Thank you for your question.
You have contacted finder.com.au, a comparison and information service and not actually an AAMI Car Insurance.
You will need to contact AAMI Car Insurance about this matter.
Cheers,
Zubair
hi i have a full comp car ins policy with aami and pay monthly , if i write the car off during that 12 months do i have to pay all off the 12 month cost of ins
Hi Niall,
Thanks for getting in touch. If you no longer have your car (in this case if it was written off) you would be able to cancel your policy.
Cheers,
Richard
HI,
If I get a 12 month cover for $700 and after one or two month, I want to cancel my insurance. How much cancellation fee would be charged?
Hi Ozman,
Thank you for your enquiry.
According to the PDS of AAMI Comprehensive Car Insurance, The amount of the cancellation fee is $30 (plus (if applicable) FSL plus GST plus stamp duty) for each car insured on the policy.
The cancellation fee is deducted from any refund that AAMI will send you. If the refund is less than the fee, a refund will not be issued and AAMI will not charge you an additional amount to cover the difference.
You may also try to get quotes from other car insurance providers featured on our website.
Kind regards,
Jason