Australia Post Car Insurance

What are the different policy options?

If you’re looking for motor vehicle insurance, Australia Post Car Insurance offers the following three options to suit drivers with different budgets and insurance needs:

• Australia Post Gold Comprehensive
• Australia Post Third Party Fire/Theft
• Australia Post Third Party Property

How do the policies compare?

How much does it cost?

A number of important factors can impact the cost of your Australia Post Car Insurance premiums, including:

• How old are you? Younger drivers are less experienced than older drivers and typically more likely to be involved in an accident.
• What type of car do you drive? Some cars are more expensive and more powerful than others, while certain cars are also more likely to be targeted by thieves.
• Where do you park your car? The postcode where your car is kept can influence the cost of cover, as "safe" suburbs have a lower risk of theft than high-crime areas. Keeping your car garaged overnight instead of parked on the street can also lower your premiums.
• How often do you drive? How often you drive your car and where you drive it will impact on the cost of your cover.
• Does your car have an alarm? A car with a state-of-the-art alarm system will be less likely to be stolen than the same model without any protection against thieves.
• How is your driving history? The previous infringements, accidents and claims history of you and any other drivers of your vehicle will be considered by Australia Post Car Insurance when calculating your premiums.

What is the excess and what does it do?

When you make a car insurance claim, you’ll need to contribute to the cost of your claim by paying an excess. Under an Australia Post Car Insurance policy, you’ll need to pay the basic excess plus any other additional excesses listed on your certificate of insurance.

However, if you are involved in a no-fault accident with another vehicle and the cost of your claim exceeds the basic excess amount, you will not have to pay any excess.

How can I save money on my policy?

• Is my parking location secure? A car parked on the street is much more likely to suffer damage than one that is kept in a secure garage overnight. This will be reflected in the cost of your cover.
• I'm a safe driver, does that help? Get rewarded for driving safely. Australia Post Car Insurance offers a No Claims Discount to policyholders, which offers savings for every year you do not make a claim.
• I don't have an alarm, do I need one? Install a security system. Something as simple as installing a security alarm system for your vehicle can substantially reduce the cost of your premiums.
• Should I buy online? Customers who buy Australia Post Gold Comprehensive Car Insurance online can receive a 15% discount*.
• I'm thinking about modifying my car. How will that affect my insurance? If you want to save on your insurance, don't modify your car. Fitting non-standard accessories can cause your premium to rise, even if it's something as simple as fitting alloy wheels.
• Should I choose a higher excess? You’ll receive a lower premium in return.
• What happens if I limit the drivers? Nominating only a limited number of drivers on your policy will keep costs down, especially if you don’t nominate any drivers aged under 25.

How do I make a claim

Australia Post Car Insurance aims to make its claims process as easy and straightforward as possible. If you need to make a claim, simply call the claims team on 1300 885 996. You can call from 8am-8pm (AEST) Monday-Friday, or from 8am-2pm (AEST) on Saturday.

If you’re in an accident

• The first thing you need to do is ensure that everyone is safe and determine whether the emergency services need to be called.
• Take photos of the accident scene if possible.
• Take down the details of anyone else involved, including:

• If there are any witnesses, ask for their name, address and phone number as well.
• Contact the Australia Post Car Insurance claims team.

Why was my claim rejected?

Just like any insurance policy, Australia Post Car Insurance has a set of circumstances in which it will not pay your claim, including:

Australia Post Car Insurance FAQs

• How do I know what level of cover is right for me?

  • A. One way to determine the right level of cover is to consider how you would manage financially if certain risks were to become a reality. Next, compare the coverage offered by different policies and determine how those policies would fit into your budget. By balancing your insurance needs with what you can afford, you should be able to find the right level of cover.

• What’s the difference between an agreed value policy and a market value policy?

  • A. A market value policy insures your car for what it’s currently worth on the market, while an agreed value policy requires you and the insurer to agree on a fair amount.

• My car is parked on the street overnight, should I lie and say it’s kept in a garage?

  • A. No. You have a duty of disclosure to relate any relevant information to your insurer when you apply for cover. If you’re not upfront and honest about everything, your claim could be reduced or even refused.

• What happens if I buy a new car?

  • A. Your cover for your old car will end and your new car will have the same cover as your old car for 14 days or until you arrange a new policy.

Now ask yourself, is this cover right for me?

If you’re looking for affordable insurance, Australia Post Car Insurance has three policies for you to choose from. However, you’ll need to make sure to compare all your options before you decide on the car insurance policy that is right for your vehicle and your wallet.

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