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Westpac Car Insurance

Choose your own repairer and access 24/7 online claims lodgement when you take out Westpac Car Insurance cover.

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Whether you’re looking for comprehensive protection or just a basic level of cover, Westpac Car Insurance offers a range of policies to help keep you on the road. With two levels of cover available, Westpac provides flexible policy options, the freedom to choose your own repairer and 24/7 online claims lodgement to help you get moving again as quickly as possible.

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What policies are available?

Comprehensive cover

Westpac Car Insurance’s comprehensive cover offers cover for loss or damage caused by accidents, fire, storm, theft, vandalism and more. Authorised repairs are guaranteed for as long as you own the car, while new for old replacement is provided if your vehicle is less than two years old and is a total loss. Other benefits include cover for emergency repairs and personal items, while you can also take advantage of up to $20 million liability cover when you cause loss or damage to someone else’s property.

Third party property damage

The most affordable of Westpac’s Car Insurance policy options, third party property damage provides protection for up to $20 million of legal liability when you’re involved in an accident that causes loss or damage to someone else’s property. In addition, cover is also available if your car suffers loss or damage in a no-fault accident with an uninsured vehicle.

Westpac Car Insurance levels of cover

  • Covers accidents, fire, theft, storm, vandalism and more
  • New for old replacement, where possible, if your vehicle is a total loss (it needs to be less than three years old from when it was first registered)
  • Westpac may allow you to choose your own repairer
  • Authorised repairs guaranteed for as long as you own the car
  • Optional windscreen cover
  • Up to $20 million liability cover
  • 24/7 claims support
  • Flexible premium payment options
  • Up to $20 million legal liability cover
  • Cover for uninsured motorist damage up to $5,000
  • 24/7 online claims lodgement
  • Flexible premium payment options
  • 14-day cooling off period

What won't be covered?

There is no cover available for a claim under your Westpac Car Insurance policy if:

  • Your car was being driven by an unlicensed driver or someone whom the insurer has declined to cover
  • Your car was being driven by someone who was under the influence of alcohol or drugs
  • Your vehicle was carrying more people or a larger load than the legal limit
  • Your car was being driven while in an unsafe or unroadworthy condition
  • Your car was being used to carry passengers for hire, fare or reward, excluding ride share
  • Your car was being used for any motor sport or a driver education course involving speeds greater than 100km/h
  • Your vehicle was being used in connection with the motor trade for demonstrations, experiments, tests or trials
  • Your vehicle was subjected to a deliberate, intentional, malicious or criminal act by you, anyone named in the policy schedule, or anyone else acting with your consent
  • It is for any loss of use of your vehicle
  • It is for tyre damage caused by braking or road punctures or bursts
  • It results from the lawful seizure of your vehicle
  • It is for loss or damage that occurs after an accident, theft or breakdown unless you have taken reasonable steps to protect your vehicle
  • Your vehicle was stolen after you left it unattended with the keys inside
  • It is caused by the failure of computer equipment

Is this cover right for me?

Westpac has a number of eligibility requirements. For example, your vehicle will need to be roadworthy and registered with the relevant transport authority in Australia. The underwriter of this insurance, Allianz, specifies that the likely financial situation its products are suited to is as follows: "Persons who are able to pay premiums in accordance with the chosen premium structure, and any excess in the event of a claim in accordance with the chosen excess option."

It's important to read Westpac's Product Disclosure Statement (PDS) to determine if this car insurance will meet your needs and circumstances.

What excess will be charged?

You will usually have to pay an excess when you make a claim on your policy. The following excesses may apply:

  • Basic excess. The first amount you must pay on each claim. You may choose to vary the basic excess to change your premium, or if the insurer imposes an additional excess due to high risk factors.
  • Age excess. This excess is payable when you make a claim for an incident that occurred when your vehicle was being driven by someone under 25 years of age.
  • Undeclared young driver excess. If you make a claim for an accident that occurred when your vehicle was being driven by someone under 25 years of age who was not listed on your policy schedule, you will need to pay this excess.
  • Theft excess. This excess is payable when you make a claim for loss or damage caused by the theft or attempted theft of your vehicle.
  • Driver excess. A special excess may apply to specific drivers listed on your policy.
  • Unnamed driver excess. If you choose the Named Driver option, this $2,500 excess applies when you claim for an accident that occurred when your car was being driven by someone who is not listed as a Named Driver on the policy schedule.

How can I save on my policy?

There are several steps you can take to lower the cost of your Westpac Comprehensive Car Insurance policy, such as:

  • Choose a higher excess. By adjusting your excess to a higher amount, you will be rewarded with a lower premium.
  • Cover named drivers only. You can also lower the cost of cover if you select the Named Driver option and name your drivers on the policy.

Making a Claim

If you need to lodge a claim on your Westpac Car Insurance policy, you can claim online at any time. A phone claims service is also available if you would prefer to be talked through the claiming process.

You’ll need to have your policy number ready when you make a claim, as well as details of the incident that occurred. Gathering details from any other drivers and witnesses involved in an incident, as well as obtaining a police incident report number where applicable, are also essential steps.

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Since 2014, we've helped 300,000+ people find car insurance by explaining your cover options, simply and clearly. We'll never ask for your number or email. We're here to help you make a decision.

Some final questions you might have

If you’re looking for cover for your set of wheels, Westpac Car Insurance is certainly worth considering. See how it compares to policies from a range of other Australian insurance providers to decide whether it’s the right cover to help keep you on the road.

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2 Responses

    Default Gravatar
    WSeptember 30, 2021

    We have our car Insurance with you and need to now change the vechile as we have sold the Barina and purchased a Suzuki Escudo 2.4 2008 2000cc registration NTB 43
    NZ New $16495 was the purchase price ;
    Policy 1000348179

      JamesOctober 6, 2021Finder


      You can get in touch with Westpac directly to request a change of vehicle on your existing car insurance. You can reach Westpac on 1800 502 077. I hope this helps.


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